Placed larger order online, finally received all of the items orderI paid for new items and was sent a used demo model guitarGuitar Center customer contact center will not issue me an RMA and told me to contact OKC store that shipped the itemContacted OKC store and they said they would call me backI am not going to paid full price for a used scratched up guitar
I bought a guitar amplifier from the GuitarCenter.com on 12/16/ ORDER# GC
The product started partially malfunctioning 3/18/(one of the two tubes of the amplifier is dead, very unusual for a new amplifier) I contacted the support on line chat service of the company to explore the available options to get a solution The representative informed me there is nothing they will do since the return period of days is due and I did not purchase extended warranty from the storeThe representative suggest to take the item to their nearest location to get the amplifier checked and repaired on my expense since I did not buy the extended warranty
The product has years warranty from the manufacturer Having such misrepresentation and lack of interest in help to resolve the problems a customer has with a purchase, clearly shows the lack of interest in your business
When I asked the representative to provide me an address where I could send my complaint/request
This company advertises products for sale online After placing order with them they do not communicate anything except an email with order confirmation which also states your product will be delivered in 3-business days When you make contact regarding no item shipped or tracking information provided, they then let you know the item is out of stock and then it take a week to receive a refund This is the second time this has happened to us
I have placed an order for a used DJ Mixer and a turntable on the website The mixer was shipped in a timely manner and I actually just received itIt came not as describedBroken, with tape on the bottom with screws and faders missing Not as the website showed or described (apparently this is "great" condition)
The turntable I originally ordered, was cancelled because apparently when a used item is posted online, by the time someone one orders it and the store picks it for shipping, it can be sold to someone else So the order was cancelled I placed another order for a different used turntable at a different store, and the item never shipped They held on to the funds for over a week before I got fed up and cancelled the order
This is not the way to do business I shouldn't have to be on the phone with guitar center every day to make sure everyone is doing their job Every single Guitar Center I've been to has been absolutely dead so I don't understand why it take
In June, Guitar Center offered a promotion for what is called Guitar center BucksBased on this promotion, I bought a guitar and received in guitar center bucks
I received my certificate on June 13th and it states I had until June 22nd to use themI live an hour from the closest guitar center so I decided to shop on-line
On June 16th I ordered:
Used Tascam Dr-70D MultiTrack Recorder $
Eurolite Universal Folding DJ Stand $
Odyssey PAR Pro PAR Can Black $ (2)
On June 16th I received an email stating the Used Tascam Dr-70D MultiTrack Recorder order was cancelled, so I called the number in the email to find out what was going onI was told to call the store and was given a phone number which I calledThis store said it was based in California and never received an order from me, so I called the main number againI was given another store number with the same resultsOnce more I called them back and was again given a store number,
So I ordered about $worth of equipment, half from Guitar Center and half from AmazonAfter receiving my order from Amazon and making numerous calls to Guitar Center, my order had still not shippedFinally I called to cancel my order and change it to Amazon and the said it had shippedSo about a week after that, I started getting my packagesAll was there until I opened one of the guitar stands, and it was missing a main pieceI've emailed them times about it and they have said let's set up a returnI don't need to go through the month of returning it and wait for another oneAll I want them to do is send me the missing partStill waitingI'll never buy another thing from Guitar Center, ever!
I ordered pianos for my classroom a week ago and I received and e-mail this morning telling me that my order had been cancelled There was no explanation as to why it had been cancelled So I called and they told me that they were no longer selling the type of piano that I had ordered I asked them why they didn't just ship me another type of piano instead of cancelling the entire order and they told me they weren't at liberty to do so I told them that since I worked for a school and it was the end of the year, I wouldn't be able to place another order because the time for that had cut off I asked them again to just ship me something else and to use the money from the original order and they continued to tell me no So now my students are without pianos for next year because they waited so long to let me know that they aren't selling a product that I was able to order off their website
I purchased a used Peavey IPRpower amplifierWhen I received the amplifier, I set it up and turned it onOne channel (A) was making a loud "hissing" sound with no signal applied to the amplifierAfter a few moments, there was the distinct smell of something burningI immediately turned the amplifier offI waited about minutes and tried again with the same results
Ordered a guitar for christmas giftcalled days bChristmas and told there was an unexplained "hold" on my credit card Order was cancelled and new order put in w/ expedited shipping to arrive for C-masDidn't arrive, called next day and told it didn't ship, put on hold while csa fixed problem Told only left but I got one and would ship immediatelyNever shipped , called back and told once again they would ship immediately About a week after each call I received email stating temporarily out of stock and would ship as soon as they came in Now over months after ordering I receive a terse email simply stating the order has been cancelled I had used a 20% discount coupon for ten and suspect that they didn't want to honor the price I never received any correspondent offering another comparable guitar or other way to make up for such highhanded treatment
Here is a copy of the email I sent to them I don't expect any relevant response from them, so I am filing this
I order a Casio Keyboard Orange and a Yamaha PKBBKeyboard Bench which came as a set for my grandson for Christmas online The advertisement states order today receive by Christmas So, I ordered the items and the next day I get an email saying that product is out of stock I get an Email today saying that the item is still out of stock and it does not have an ETA as to when I would be receiving the items I would like a refund or items that are compatible so that my grandson can receive his Christmas gift(see below)
Hello Tina,
Thank you for your recent orderWe have yet to receive the out-of-stock item(s) noted below, but we have more on order with the manufacturerWe will ship them to you as soon as we receive them
Order Date was on December 19th
And I received the message today December 30th that (see below)
Some of the items you ordered are out of stock
Your Account | GuitarCenter.com
Backorder Notice
Hello Tina,
Thank you for your
The Summerlin Las Vegas Guitar Center is TOPS! I've been a Guitar Center customer since the 80'sI have always gotten treated well (pre- and post-buyout)Trevor is my guy on the sales floorHe's very professional but in a cool, down-to-earth wayHe knows his equipment and is an all-around great face for the store! Von is my guitar tech life! Not only is he a GREAT guitar tech, he's always open to answering questions and discussing gear/components for upgrades, but does it without making you feel stupidLOVE this store!
Item I had purchased in the early morning of Friday 8/31/was sold to another customer after I had already completed the sale/purchase The item was a Peavey Renown Guitar Amplifier I was not notified until 9/3/that my order had been cancelled, when the item should have been well on its way to me by then The store made the conscious decision that it was easier for them to sell it locally then to ship the item, so my order was cancelled I called the store asking for proof and timestamp of this other sale (so I could see if it was purchased before I closed my sale), but they would not provide me with that information
The Summerlin Las Vegas Guitar Center is TOPS! I've been a Guitar Center customer since the 80'sI have always gotten treated well (pre- and post-buyout)Trevor is my guy on the sales floorHe's very professional but in a cool, down-to-earth wayHe knows his equipment and is an all-around great face for the store! Von is my guitar tech life! Not only is he a GREAT guitar tech, he's always open to answering questions and discussing gear/components for upgrades, but does it without making you feel stupidLOVE this store!
As for new gear they have great deals but a recently purchased used amp in "excellent" condition turned out to be very dirty, the on light did not work and the sound would go up and downI have called several times and was told the store manager from where it came in Palmdale, Ca from would call meHe only did call after I had called a 3rd time and he was called by customer serviceI was told by customer service that this was a previously returned amp that the condition had not been updated to poorAs for a resolution I was told he would refund it and also refund my shipping which should be a no brainerI was also told he would take 15% off a new ampBig deal, I get the 20% off coupons all the time and the time I will waste going to a store to return it isn't worth itSave yourself some trouble and shop elsewhere if you are looking for used gear
Horrible serviceOrdered a guitar May 24, from the online site because they have no store close to where I liveEstimate they would have it in from manufacturer was June Emailed them on June to get an update get told it is still on back order and will be latest on the order list will get fulfilled firstNext date for more to be in first week of JulyI send them another email asking for an actual date when I will receive my purchase since they took my money for it back in May when I placed my orderNow get told July is next estimate they will get some in from manufacturerHow is this company in business when they don't know supply and demand?
We returned a guitar days ago, June 11th, At the time, my husband was informed that the card used in the original purchase (my credit card, since it was a birthday gift) would be credited backI did not receive the funds, so called customer service on June 15th and spoke to A***, who said the funds were sitting on a 'credit to account.' I asked him to reissue those funds back to the original card of purchaseHe said he would and it would take to business days for the refund to be completedI called again on June 21st, still not seeing my refundI spoke to Kevin who saw no indication that the refund was processed and he said he would process the refund and I would see it in hoursI called yet again on June 22nd, not seeing the refund, at which time Cheyenne told me it was processing and I would receive it back shortly and that she would send an email when the transaction was completedOn Monday June 25th, I called again and spoke to Darren who, ONCE MORE, saw no r
This complaint extends beyond customer service issues to Guitar Center's (GC)Advertising, Delivery, Guarantee/Warranty, & Refund/Exchange PracticesOn 10/12/my husband & I purchased a PA Package deal online at www.guitarcenter.comPackage included mixer, subwoofer, PA, speaker, cables, mics- totaled 1299.99,$with taxGC was selling the package so we assumed components would be compatible with one anotherpick up scheduled at GC#496,*** *** *** Katy,TX which we experienced delivery issues atClerk brought one piece outWe then had to explain it was packageClerk brought another & was done we explained had more piecesThis was ongoing process until a superior came to assist for us to get all pieces of the package purchased or we would not haveAfter 1-months using package speaker sounded odd in our studioWe realized wattage of components does not support other componentsOver time & use equipment will ruin, we contacted GC Customer
Ordered Guitar Online and returned it on 10/18/Guitar was missing a part so returned it back to the nearest Guitar CenterWas told it would take to days to get refundI still haven't received my refund of $I have called multiple times and have been told that their bank shows that they have already refunded my accountOnce I showed proof from my bank that I hadn't received it, I was told that the issue was with Guitar's Center bank and they the system would need to be reset itself to resend the refundThis has yet to have happenedI got a call from Carlos Picon, ###-###-#### that this still hasn't been resolved on their end and that all he could do was email the Accounting DeptIt's been over days now and I still haven't received my refundI feel like I am only getting excuses as to why I haven't received my refundIf any additional information is needed I can provide that
I made an order last Tuesday(6/10/2018) that was cancelled and hour later, due to the store the order was coming from didn't have a repair techNow the next morning(6/11/2018) I checked my account and the funds from the purchase where released to me, but when I checked again later in the day the funds where removed again like guitar center reran my cardI called the next day and spoke with one rep that told me that the accounting team was looking into it and would call me by the end of the dayI also called my bank to make sure it wasn't a glitch on there end and I was then informed that guitar center never cancelled the chargeThen called a second time that day to relay what I learned from my bank to help resolve the issue, again I was told I would get a call at the end of the day and it would be fixed by thenNever got a phone callI called again for the 3rd time that Friday(6/12/2018) on my break at work relayed all the info again, and asked to be emailed or called, and again
Placed larger order online, finally received all of the items orderI paid for new items and was sent a used demo model guitarGuitar Center customer contact center will not issue me an RMA and told me to contact OKC store that shipped the itemContacted OKC store and they said they would call me backI am not going to paid full price for a used scratched up guitar
I bought a guitar amplifier from the GuitarCenter.com on 12/16/ ORDER# GC
The product started partially malfunctioning 3/18/(one of the two tubes of the amplifier is dead, very unusual for a new amplifier) I contacted the support on line chat service of the company to explore the available options to get a solution The representative informed me there is nothing they will do since the return period of days is due and I did not purchase extended warranty from the storeThe representative suggest to take the item to their nearest location to get the amplifier checked and repaired on my expense since I did not buy the extended warranty
The product has years warranty from the manufacturer Having such misrepresentation and lack of interest in help to resolve the problems a customer has with a purchase, clearly shows the lack of interest in your business
When I asked the representative to provide me an address where I could send my complaint/request
This company advertises products for sale online After placing order with them they do not communicate anything except an email with order confirmation which also states your product will be delivered in 3-business days When you make contact regarding no item shipped or tracking information provided, they then let you know the item is out of stock and then it take a week to receive a refund This is the second time this has happened to us
I have placed an order for a used DJ Mixer and a turntable on the website The mixer was shipped in a timely manner and I actually just received itIt came not as describedBroken, with tape on the bottom with screws and faders missing Not as the website showed or described (apparently this is "great" condition)
The turntable I originally ordered, was cancelled because apparently when a used item is posted online, by the time someone one orders it and the store picks it for shipping, it can be sold to someone else So the order was cancelled I placed another order for a different used turntable at a different store, and the item never shipped They held on to the funds for over a week before I got fed up and cancelled the order
This is not the way to do business I shouldn't have to be on the phone with guitar center every day to make sure everyone is doing their job Every single Guitar Center I've been to has been absolutely dead so I don't understand why it take
In June, Guitar Center offered a promotion for what is called Guitar center BucksBased on this promotion, I bought a guitar and received in guitar center bucks
I received my certificate on June 13th and it states I had until June 22nd to use themI live an hour from the closest guitar center so I decided to shop on-line
On June 16th I ordered:
Used Tascam Dr-70D MultiTrack Recorder $
Eurolite Universal Folding DJ Stand $
Odyssey PAR Pro PAR Can Black $ (2)
On June 16th I received an email stating the Used Tascam Dr-70D MultiTrack Recorder order was cancelled, so I called the number in the email to find out what was going onI was told to call the store and was given a phone number which I calledThis store said it was based in California and never received an order from me, so I called the main number againI was given another store number with the same resultsOnce more I called them back and was again given a store number,
So I ordered about $worth of equipment, half from Guitar Center and half from AmazonAfter receiving my order from Amazon and making numerous calls to Guitar Center, my order had still not shippedFinally I called to cancel my order and change it to Amazon and the said it had shippedSo about a week after that, I started getting my packagesAll was there until I opened one of the guitar stands, and it was missing a main pieceI've emailed them times about it and they have said let's set up a returnI don't need to go through the month of returning it and wait for another oneAll I want them to do is send me the missing partStill waitingI'll never buy another thing from Guitar Center, ever!
A sales tag describes the contents of the sale falsely
I ordered pianos for my classroom a week ago and I received and e-mail this morning telling me that my order had been cancelled There was no explanation as to why it had been cancelled So I called and they told me that they were no longer selling the type of piano that I had ordered I asked them why they didn't just ship me another type of piano instead of cancelling the entire order and they told me they weren't at liberty to do so I told them that since I worked for a school and it was the end of the year, I wouldn't be able to place another order because the time for that had cut off I asked them again to just ship me something else and to use the money from the original order and they continued to tell me no So now my students are without pianos for next year because they waited so long to let me know that they aren't selling a product that I was able to order off their website
I purchased a used Peavey IPRpower amplifierWhen I received the amplifier, I set it up and turned it onOne channel (A) was making a loud "hissing" sound with no signal applied to the amplifierAfter a few moments, there was the distinct smell of something burningI immediately turned the amplifier offI waited about minutes and tried again with the same results
Ordered a guitar for christmas giftcalled days bChristmas and told there was an unexplained "hold" on my credit card Order was cancelled and new order put in w/ expedited shipping to arrive for C-masDidn't arrive, called next day and told it didn't ship, put on hold while csa fixed problem Told only left but I got one and would ship immediatelyNever shipped , called back and told once again they would ship immediately About a week after each call I received email stating temporarily out of stock and would ship as soon as they came in Now over months after ordering I receive a terse email simply stating the order has been cancelled I had used a 20% discount coupon for ten and suspect that they didn't want to honor the price I never received any correspondent offering another comparable guitar or other way to make up for such highhanded treatment
Here is a copy of the email I sent to them I don't expect any relevant response from them, so I am filing this
I order a Casio Keyboard Orange and a Yamaha PKBBKeyboard Bench which came as a set for my grandson for Christmas online The advertisement states order today receive by Christmas So, I ordered the items and the next day I get an email saying that product is out of stock I get an Email today saying that the item is still out of stock and it does not have an ETA as to when I would be receiving the items I would like a refund or items that are compatible so that my grandson can receive his Christmas gift(see below)
Hello Tina,
Thank you for your recent orderWe have yet to receive the out-of-stock item(s) noted below, but we have more on order with the manufacturerWe will ship them to you as soon as we receive them
Order Date was on December 19th
And I received the message today December 30th that (see below)
Some of the items you ordered are out of stock
Your Account | GuitarCenter.com
Backorder Notice
Hello Tina,
Thank you for your
The Summerlin Las Vegas Guitar Center is TOPS! I've been a Guitar Center customer since the 80'sI have always gotten treated well (pre- and post-buyout)Trevor is my guy on the sales floorHe's very professional but in a cool, down-to-earth wayHe knows his equipment and is an all-around great face for the store! Von is my guitar tech life! Not only is he a GREAT guitar tech, he's always open to answering questions and discussing gear/components for upgrades, but does it without making you feel stupidLOVE this store!
Item I had purchased in the early morning of Friday 8/31/was sold to another customer after I had already completed the sale/purchase The item was a Peavey Renown Guitar Amplifier I was not notified until 9/3/that my order had been cancelled, when the item should have been well on its way to me by then The store made the conscious decision that it was easier for them to sell it locally then to ship the item, so my order was cancelled I called the store asking for proof and timestamp of this other sale (so I could see if it was purchased before I closed my sale), but they would not provide me with that information
The Summerlin Las Vegas Guitar Center is TOPS! I've been a Guitar Center customer since the 80'sI have always gotten treated well (pre- and post-buyout)Trevor is my guy on the sales floorHe's very professional but in a cool, down-to-earth wayHe knows his equipment and is an all-around great face for the store! Von is my guitar tech life! Not only is he a GREAT guitar tech, he's always open to answering questions and discussing gear/components for upgrades, but does it without making you feel stupidLOVE this store!
As for new gear they have great deals but a recently purchased used amp in "excellent" condition turned out to be very dirty, the on light did not work and the sound would go up and downI have called several times and was told the store manager from where it came in Palmdale, Ca from would call meHe only did call after I had called a 3rd time and he was called by customer serviceI was told by customer service that this was a previously returned amp that the condition had not been updated to poorAs for a resolution I was told he would refund it and also refund my shipping which should be a no brainerI was also told he would take 15% off a new ampBig deal, I get the 20% off coupons all the time and the time I will waste going to a store to return it isn't worth itSave yourself some trouble and shop elsewhere if you are looking for used gear
Horrible serviceOrdered a guitar May 24, from the online site because they have no store close to where I liveEstimate they would have it in from manufacturer was June Emailed them on June to get an update get told it is still on back order and will be latest on the order list will get fulfilled firstNext date for more to be in first week of JulyI send them another email asking for an actual date when I will receive my purchase since they took my money for it back in May when I placed my orderNow get told July is next estimate they will get some in from manufacturerHow is this company in business when they don't know supply and demand?
We returned a guitar days ago, June 11th, At the time, my husband was informed that the card used in the original purchase (my credit card, since it was a birthday gift) would be credited backI did not receive the funds, so called customer service on June 15th and spoke to A***, who said the funds were sitting on a 'credit to account.' I asked him to reissue those funds back to the original card of purchaseHe said he would and it would take to business days for the refund to be completedI called again on June 21st, still not seeing my refundI spoke to Kevin who saw no indication that the refund was processed and he said he would process the refund and I would see it in hoursI called yet again on June 22nd, not seeing the refund, at which time Cheyenne told me it was processing and I would receive it back shortly and that she would send an email when the transaction was completedOn Monday June 25th, I called again and spoke to Darren who, ONCE MORE, saw no r
This complaint extends beyond customer service issues to Guitar Center's (GC)Advertising, Delivery, Guarantee/Warranty, & Refund/Exchange PracticesOn 10/12/my husband & I purchased a PA Package deal online at www.guitarcenter.comPackage included mixer, subwoofer, PA, speaker, cables, mics- totaled 1299.99,$with taxGC was selling the package so we assumed components would be compatible with one anotherpick up scheduled at GC#496,*** *** *** Katy,TX which we experienced delivery issues atClerk brought one piece outWe then had to explain it was packageClerk brought another & was done we explained had more piecesThis was ongoing process until a superior came to assist for us to get all pieces of the package purchased or we would not haveAfter 1-months using package speaker sounded odd in our studioWe realized wattage of components does not support other componentsOver time & use equipment will ruin, we contacted GC Customer
Ordered Guitar Online and returned it on 10/18/Guitar was missing a part so returned it back to the nearest Guitar CenterWas told it would take to days to get refundI still haven't received my refund of $I have called multiple times and have been told that their bank shows that they have already refunded my accountOnce I showed proof from my bank that I hadn't received it, I was told that the issue was with Guitar's Center bank and they the system would need to be reset itself to resend the refundThis has yet to have happenedI got a call from Carlos Picon, ###-###-#### that this still hasn't been resolved on their end and that all he could do was email the Accounting DeptIt's been over days now and I still haven't received my refundI feel like I am only getting excuses as to why I haven't received my refundIf any additional information is needed I can provide that
I made an order last Tuesday(6/10/2018) that was cancelled and hour later, due to the store the order was coming from didn't have a repair techNow the next morning(6/11/2018) I checked my account and the funds from the purchase where released to me, but when I checked again later in the day the funds where removed again like guitar center reran my cardI called the next day and spoke with one rep that told me that the accounting team was looking into it and would call me by the end of the dayI also called my bank to make sure it wasn't a glitch on there end and I was then informed that guitar center never cancelled the chargeThen called a second time that day to relay what I learned from my bank to help resolve the issue, again I was told I would get a call at the end of the day and it would be fixed by thenNever got a phone callI called again for the 3rd time that Friday(6/12/2018) on my break at work relayed all the info again, and asked to be emailed or called, and again