During May 2018, I bought the following products at Guitar Center and I purchased pro-coverage insurance for them: - Pioneer CDJ - Pioneer DJM After a few weeks, an accident happened and my products were brokenI filled claims online with the following SR Number and sent the products back to Guitar Center for repairment- 109-300-- 109-300-- 109-300-After filling those claims, I kept receiving email updates from Guitar CenterHowever, after a few weeks, I stopped receiving any further updatesOn 08/16/2018, 3:PM I called Guitar Center Customer Service ###-###-#### for the first time to check my repairment statusOn 08/22/2018, 1:PM I called Guitar Center Customer Service ###-###-#### again to confirm the status of repairmentThe representative confirmed with me that they can't repair those three products and will issue a full refund to me08/30/2018, 11:AM I called Guitar Center Customer Service ###-###-#### for the third time to double check
On 8/I purchased a "Blue Yeti Microphone" from GuitarCenter.com, order # GCW
On 8/I received an email from Leander Tipsey from Guitar Center - West L.Atelling me that the only item they had available to fulfill was an open box / display item from the store and asking me to confirm the purchase
We had a few exchanges back and forth via email, where I stated that when purchasing the item online I was never informed of the condition of the item, neither online nor via emailI also stated that I had purchased a brand new item online and wouldn't be willing to get the open box / display item
My order was then cancelled
This company advertises products for sale online After placing order with them they do not communicate anything except an email with order confirmation which also states your product will be delivered in 3-business days When you make contact regarding no item shipped or tracking information provided, they then let you know the item is out of stock and then it take a week to receive a refund This is the second time this has happened to us
http://www.musiciansfriend.com/guitars/gibson-les-paul-special-pro-ex-electric-g...⇄ />
Purchased this item in-store on clearance Item indicated hard case, but store would only sell with gig bag that does not fit the guitar very well A return of the guitar is possible but I'd rather not since it is clearance and was the only one in-store Just want the case that came with the guitar
I have attempted to purchase a pair of Alto TS110a powered speakersWhen they arrived, one was defective as the cooling fan was not working Returned it to the Concord, CA store and received a credit refund Then re-ordered the same one, when that one arrived, it was defective alsoAgain I returned it to the Concord storeNow both those same speakers were available online for saleI went back to inspect the 2nd one, and it was the same one I returnedIt seems that Guitar Center has no protocol to inspect and verify all incoming productsTo allow defective products to circulate is breach of customer confidence In view of this "inconvenience", I requested Guitar Center to trade straight across my Acoustic BMKII for their BN115, which they refused without money buy out...again, this is while inconveniencing customer and selling defective products......please look into this as I am not one customer affected.....thank you
During the Christmas holidays Guitar Center had a two headphone package deal which was normally sold at $for $It was about two weeks before ChristmasSo mom paid for it as it as going to be for the both of us After watching the progress they said that it would be available and shipped just before Christmas Christmas came and went then they said it would be Jan12th That came and went then suddenly they don't carry that product anymore?! So I contacted customer service Customer service said that they would offer me the 300x headphones 2of them for $but here's the catch, it won't come in until March ?!? I refused because I didn't want to be strung along anymore so why don't they offer me something in stock?! They said it was either that or cancel So I canceled Guitar Center refused to offer me something in stock and wants me to spend even more money and wait even longer instead of apologizing and offering something in stock like an honest company would Now what does that tell you about Guitar Center?!
I processed an order on July 20th via the Guitarcenter.com websiteI went by the website's information telling me the order is available for in-store pick up after it was paidAfter placing the order I rode the bus which took more than one hourArriving at the store I showed the clerk my email confirmation, and he knew the order was placed and it was the correct storeTen minutes later he arrives and tells me he can't process the orderI asked him "Why not?"He tells me they can't process the order at this timeThe manager says he can swipe my card again, and run another transaction while the other one cancelsI advised him this was worse than me just leaving the order cancelledI'm trying to wrap my head around how I can pay for something online, and show up at the store, but leave with no product
I've spoken to Guitar Center twice on the phone, and they've said my refund should arrive within 5-business daysIt has been eight days since the purchase, and I still don't
Dear Revdex.com,
I would like to share a negative experience about Guitar Center and the business that was done between usI ordered a used FA135CE acoustic electric guitar online about a month agoI made sure to call the store that had the guitar to insure it was still in stockThe order was processed and everythingWithin the next couple of days I received an email stating that my order has been canceled with no reason as to whyI called customer service that day to find out why my order was canceledFinally after waiting almost an hour (average wait time was MINUTES) the customer service representative said he was unable to find out and instructed me to call the store that the guitar was located atAfter I called the store, I talked to the manager and thought everything was all figured outHe said "we will find you the same guitar at the same price even if it has to be a new one"The manager said he would call back in the next day or twoI waited a week until I called back and asked to talk to the managerThe store put me on hold for about minutes until they said that the manager was not in and that they will leave a message for meEven after I left the message to be relayed to the manager, I received no callI ended up calling customer service again to see if they could do anything about itThey said they would contact the store manager and have him call me about the situationI yet again never received a call and almost a month has gone by and I still do not know why my order was cancelledThe idea to brush such a situation of their shoulders and leave a customer in the dark is, in my opinion, bad businessI thought a story, such as this one, should not be left untold and that the Revdex.com was the best in dealing with situations such as this one The order confirmation number is :GCW
Regards,
Angel Lopez
On September 19th 2015, I placed an order for a set of Yamaha DTX542K electronic drumsThe sale price was $with an additional offer of a $promotional e-Certificate that would be delivered on or about days after purchaseThis was a part of Guitar Center's "Yamaha Month" promo that they were running during September Guitar Center charged my credit card on 09/23/and shipped out "box B" on 09/24/This only included the frame and control module"Box A" was backorderedAfter several calls and a lot of waiting, Guitar Center finally shipped "box A" on 12/03/On 01/19/16, I still had not received my $promo e-certificateI called Guitar Center several times that day to try to find out why they had not sent the e-certificateI finally got ahold of someone who could look into it (Jared)He said "Guitar Center extends their return period during December through January 31st instead of the standard day return policySince box "A" shipped on December
Recently on March 1, 2018, I purchased the Arturia Keylab midi controller (black edition) with Guitar Center in Hallandale Beach, FlOn the following of March 6, 2018, that same midicontroller was returned and reordered the same day, because all keys were damagedWhen my packaged arrived to the store I thoroughly checked out the product to make sure all the keys were working properlyHowever, I’ve always suspected this boxed had already been open and taped back upWhen I actually arrived home that’s when I actually discovered the usb cord was missing from the box and returned to the store where the store manager provided me with a usb cordSince that time it was basically discovered that I had to configure the midi-controller to my liking and tech-support was only done by emailThis was a huge problem for meHow could a company such as Arturia falsely advertises a product that doesn’t work right to the consumers needs, and then to only have tech support by email which not
I called the Guitar Center on 10/10/and ordered a musical synthesizer “Yamaha Montage 8” for the total of $and I paid with my credit cardI was expecting to receive my package in 3-business days as I was toldI didn’t receive my package on time and called the person who sold me the unit, Duncan Clawson, supervisor of GCAlthough, I had asked him to put a signature requirement on the package as I have witnesses but Duncan told me that my package was delivered and was left at the front doorI live in a gated community and nobody can get in except if the manager opens the gate for themDuncan Clawson advised me to check with my building manager and neighborsI checked with our building manager and almost every one of our neighborsNobody had seen any packagesI called Duncan and let him know that nobody has seen that package and he opened a claim with FedExI was calling back and forth to Duncan to get the results but he was ignoring my callsI was calling about
I recently had repair work done to my Recording King RD-Acoustic Guitar at Guitar Center, Robinson PAI took it in February 16, The guitar had string buzzing and slight crack in the fretboard***, the repair tech, informed me that he was very busy and it would not be a quick fixI told him I was in no hurryAfter about weeks, I called to see how it was progressingI spoke with another repair tech, who was unable to find my guitarHe called back later to say he had found it and it was still being worked on, but that there was a sign next to it the read, “Do Not Touch”, so he wasn’t able to give me any better informationHe said someone would get back to me with an update in the next day or soThey did notI called back about weeks later and was told the same thingI called again Thursday March 29, and again was told the same thingSo, I went into the store last night to inquireNo one was in the guitar tech office, but another gentleman assisted meHe went bac
After doing some research, I bought an Breedlove Premier Auditorium Acoustic-Electric Guitar that was advertised as clearanceI was very happy with my purchase because it was a great priceAfter a couple of days I received the following email:
"Thank you for your recent orderWe have yet to receive the out-of-stock item(s) noted below, but we have more on order with the manufacturerWe will ship them to you as soon as we receive them"
I thought that it was inconvenient but I was more than willing to wait because it was a great guitar for an amazing price; even though I wanted it for a Christmas presentI called the customer service for an estimated day of arrival, specifying that waiting was not a problem and they said that they needed to check and called me back
They actually called me to tell me that they cancelled my order because it was out of stockThe amazing thing is that they DO have the guitar on stock and ready to ship on their website, same item number, same model, same name...but for the double price, not in clearance anymoreI put it in the online cart and tried to do the checkout and it was in stock!!! How can that happens? Carlos, the "manager " which talked with me over the phone was giving me excuses saying that the guitar I ordered was an used one and it was not! It was on clearance and I have the emails to prove it
They offered me to buy it again with a 20% , that is $more of what I originally paidCarlos in fact graciously offered me $in store credit, like after this experience I wanted to buy more from themThis is so frustrating and disappointing!
Guitar center is fraudulent, they do advertising and they don't care about customers
I ordered an Epiphone guitar at Guitarcenter.com Order #:
GC
Order Date:
11/19/
When I place this order, I assumed I was paying for and would receive a new guitar What I received was a used guitar that had a major defect Guitarcenter.com supervisor N*** *** was unwilling to work with me on replacing what I ordered, that is, a new guitar or a guitar in new condition I had placed several calls to the online support center and have been unable to rectify this unfortunate situation
I have order two used bases from guitar center, the first one had the wrong tuners on it and could not be replaced with the right onesThe second one I bought has to be refrettedDoes anyone check these instruments before they're resold? I will never buy used online again
Took my guitar into store to have electronics fixed they had my guitar for approximately monthsThey gave me a refund and did not fix my guitar but tried to fix it and I got it back in worse condition than when I took it inGuitar is not useable and they made it hard to repair it because their efforts cut wires too short
Why I will Never Shop Here Again!
I've been going to this store for years or more, mostly because of a guy who now works at the El Cajon storeI've spent thousands and thousands of dollars here on instruments, amplifiers, sound systems and accessoriesThe last guitar I bought there was a Taylor with a soft-shell caseI've never trusted soft-shell cases but I figured, Taylor - what could go wrong?, right? After using it or times, the handle just tore offI'm an old manI'm not rough on equipment, so it wasn't abused, it was just cheaply madeSo I go back to this store to see what they could doBeing a long time customer with a significant sales history I thought they would give a new case, or at least a fat discount on oneBut no! This young kid named Presley brought out a couple of cheap, flimsy hard cases, one of which was already broken, and both were way too big for my guitar, and he quoted me full retail price, $120! I'm like, dude! That's your best offer? Did you look up my sales history? Then he just looked at me with a blank stare and said, "sorry - that's all I can do." So I left there, drove an hour out to Taylor, and they gave me a brand new hard-shell case - free! I didn't ask for that, they just did it cuz that's how they rollAnd that just shows you the difference between genuine customer service and a retail outlet that really doesn't give a rip about you after the saleNever again
I recently bought my husband a guitar for his birthday He decided to return it, and instead of the company refunding my card, they kept the money as "Credit on Account." They continually told my husband they were "crediting the account" not explaining that this did NOT mean they were giving me the money back--which is what it sounded like, but rather holding it in case I decided to make another purchase I called customer service a week later, in which case the rep, Aaron, told me he would be refunding the money back onto my card and it would take to business days I waitedAt day 6, I called back and the next rep saw no refund being made and no notes on the account regarding my call I am now at two weeks out from the return and have not received my money back When I asked if they would cover the interest that I have been incurring on my credit card while they retained my $dollars, they simply skirted the question and said I would have my money back shortly Still waitingStill incurring interestGuitar Center still has my money Horrible customer serviceHorrible accountabilityAnd horrible business practices
Horrible serviceOrdered a guitar May 24, from the online site because they have no store close to where I liveEstimate they would have it in from manufacturer was June Emailed them on June to get an update get told it is still on back order and will be latest on the order list will get fulfilled firstNext date for more to be in first week of JulyI send them another email asking for an actual date when I will receive my purchase since they took my money for it back in May when I placed my orderNow get told July is next estimate they will get some in from manufacturerHow is this company in business when they don't know supply and demand?
I've been a customer of Guitar Center, Raleigh for yearsOver that period I've seen a rapid decline in both the quality of products and knowledge of the sales people My most recent fiasco was when the store tried to sell me a $amp as "new" that clearly wasn't I spoke with both managers of the store and they were useless! I will never by so much as a guitar pick at the store again! It's time for Guitar Center management to see that their ship is sinking and nobody onboard cares to do anything about it Chalk me up to a lost customer who influences students and other musicians of where to go to buy audio and instrument gear
I'm out!
During May 2018, I bought the following products at Guitar Center and I purchased pro-coverage insurance for them: - Pioneer CDJ - Pioneer DJM After a few weeks, an accident happened and my products were brokenI filled claims online with the following SR Number and sent the products back to Guitar Center for repairment- 109-300-- 109-300-- 109-300-After filling those claims, I kept receiving email updates from Guitar CenterHowever, after a few weeks, I stopped receiving any further updatesOn 08/16/2018, 3:PM I called Guitar Center Customer Service ###-###-#### for the first time to check my repairment statusOn 08/22/2018, 1:PM I called Guitar Center Customer Service ###-###-#### again to confirm the status of repairmentThe representative confirmed with me that they can't repair those three products and will issue a full refund to me08/30/2018, 11:AM I called Guitar Center Customer Service ###-###-#### for the third time to double check
On 8/I purchased a "Blue Yeti Microphone" from GuitarCenter.com, order # GCW
On 8/I received an email from Leander Tipsey from Guitar Center - West L.Atelling me that the only item they had available to fulfill was an open box / display item from the store and asking me to confirm the purchase
We had a few exchanges back and forth via email, where I stated that when purchasing the item online I was never informed of the condition of the item, neither online nor via emailI also stated that I had purchased a brand new item online and wouldn't be willing to get the open box / display item
My order was then cancelled
This company advertises products for sale online After placing order with them they do not communicate anything except an email with order confirmation which also states your product will be delivered in 3-business days When you make contact regarding no item shipped or tracking information provided, they then let you know the item is out of stock and then it take a week to receive a refund This is the second time this has happened to us
http://www.musiciansfriend.com/guitars/gibson-les-paul-special-pro-ex-electric-g...⇄ /> Purchased this item in-store on clearance Item indicated hard case, but store would only sell with gig bag that does not fit the guitar very well A return of the guitar is possible but I'd rather not since it is clearance and was the only one in-store Just want the case that came with the guitar
I have attempted to purchase a pair of Alto TS110a powered speakersWhen they arrived, one was defective as the cooling fan was not working Returned it to the Concord, CA store and received a credit refund Then re-ordered the same one, when that one arrived, it was defective alsoAgain I returned it to the Concord storeNow both those same speakers were available online for saleI went back to inspect the 2nd one, and it was the same one I returnedIt seems that Guitar Center has no protocol to inspect and verify all incoming productsTo allow defective products to circulate is breach of customer confidence In view of this "inconvenience", I requested Guitar Center to trade straight across my Acoustic BMKII for their BN115, which they refused without money buy out...again, this is while inconveniencing customer and selling defective products......please look into this as I am not one customer affected.....thank you
During the Christmas holidays Guitar Center had a two headphone package deal which was normally sold at $for $It was about two weeks before ChristmasSo mom paid for it as it as going to be for the both of us After watching the progress they said that it would be available and shipped just before Christmas Christmas came and went then they said it would be Jan12th That came and went then suddenly they don't carry that product anymore?! So I contacted customer service Customer service said that they would offer me the 300x headphones 2of them for $but here's the catch, it won't come in until March ?!? I refused because I didn't want to be strung along anymore so why don't they offer me something in stock?! They said it was either that or cancel So I canceled Guitar Center refused to offer me something in stock and wants me to spend even more money and wait even longer instead of apologizing and offering something in stock like an honest company would Now what does that tell you about Guitar Center?!
I processed an order on July 20th via the Guitarcenter.com websiteI went by the website's information telling me the order is available for in-store pick up after it was paidAfter placing the order I rode the bus which took more than one hourArriving at the store I showed the clerk my email confirmation, and he knew the order was placed and it was the correct storeTen minutes later he arrives and tells me he can't process the orderI asked him "Why not?"He tells me they can't process the order at this timeThe manager says he can swipe my card again, and run another transaction while the other one cancelsI advised him this was worse than me just leaving the order cancelledI'm trying to wrap my head around how I can pay for something online, and show up at the store, but leave with no product
I've spoken to Guitar Center twice on the phone, and they've said my refund should arrive within 5-business daysIt has been eight days since the purchase, and I still don't
Dear Revdex.com,
I would like to share a negative experience about Guitar Center and the business that was done between usI ordered a used FA135CE acoustic electric guitar online about a month agoI made sure to call the store that had the guitar to insure it was still in stockThe order was processed and everythingWithin the next couple of days I received an email stating that my order has been canceled with no reason as to whyI called customer service that day to find out why my order was canceledFinally after waiting almost an hour (average wait time was MINUTES) the customer service representative said he was unable to find out and instructed me to call the store that the guitar was located atAfter I called the store, I talked to the manager and thought everything was all figured outHe said "we will find you the same guitar at the same price even if it has to be a new one"The manager said he would call back in the next day or twoI waited a week until I called back and asked to talk to the managerThe store put me on hold for about minutes until they said that the manager was not in and that they will leave a message for meEven after I left the message to be relayed to the manager, I received no callI ended up calling customer service again to see if they could do anything about itThey said they would contact the store manager and have him call me about the situationI yet again never received a call and almost a month has gone by and I still do not know why my order was cancelledThe idea to brush such a situation of their shoulders and leave a customer in the dark is, in my opinion, bad businessI thought a story, such as this one, should not be left untold and that the Revdex.com was the best in dealing with situations such as this one The order confirmation number is :GCW
Regards,
Angel Lopez
On September 19th 2015, I placed an order for a set of Yamaha DTX542K electronic drumsThe sale price was $with an additional offer of a $promotional e-Certificate that would be delivered on or about days after purchaseThis was a part of Guitar Center's "Yamaha Month" promo that they were running during September Guitar Center charged my credit card on 09/23/and shipped out "box B" on 09/24/This only included the frame and control module"Box A" was backorderedAfter several calls and a lot of waiting, Guitar Center finally shipped "box A" on 12/03/On 01/19/16, I still had not received my $promo e-certificateI called Guitar Center several times that day to try to find out why they had not sent the e-certificateI finally got ahold of someone who could look into it (Jared)He said "Guitar Center extends their return period during December through January 31st instead of the standard day return policySince box "A" shipped on December
Recently on March 1, 2018, I purchased the Arturia Keylab midi controller (black edition) with Guitar Center in Hallandale Beach, FlOn the following of March 6, 2018, that same midicontroller was returned and reordered the same day, because all keys were damagedWhen my packaged arrived to the store I thoroughly checked out the product to make sure all the keys were working properlyHowever, I’ve always suspected this boxed had already been open and taped back upWhen I actually arrived home that’s when I actually discovered the usb cord was missing from the box and returned to the store where the store manager provided me with a usb cordSince that time it was basically discovered that I had to configure the midi-controller to my liking and tech-support was only done by emailThis was a huge problem for meHow could a company such as Arturia falsely advertises a product that doesn’t work right to the consumers needs, and then to only have tech support by email which not
I called the Guitar Center on 10/10/and ordered a musical synthesizer “Yamaha Montage 8” for the total of $and I paid with my credit cardI was expecting to receive my package in 3-business days as I was toldI didn’t receive my package on time and called the person who sold me the unit, Duncan Clawson, supervisor of GCAlthough, I had asked him to put a signature requirement on the package as I have witnesses but Duncan told me that my package was delivered and was left at the front doorI live in a gated community and nobody can get in except if the manager opens the gate for themDuncan Clawson advised me to check with my building manager and neighborsI checked with our building manager and almost every one of our neighborsNobody had seen any packagesI called Duncan and let him know that nobody has seen that package and he opened a claim with FedExI was calling back and forth to Duncan to get the results but he was ignoring my callsI was calling about
I recently had repair work done to my Recording King RD-Acoustic Guitar at Guitar Center, Robinson PAI took it in February 16, The guitar had string buzzing and slight crack in the fretboard***, the repair tech, informed me that he was very busy and it would not be a quick fixI told him I was in no hurryAfter about weeks, I called to see how it was progressingI spoke with another repair tech, who was unable to find my guitarHe called back later to say he had found it and it was still being worked on, but that there was a sign next to it the read, “Do Not Touch”, so he wasn’t able to give me any better informationHe said someone would get back to me with an update in the next day or soThey did notI called back about weeks later and was told the same thingI called again Thursday March 29, and again was told the same thingSo, I went into the store last night to inquireNo one was in the guitar tech office, but another gentleman assisted meHe went bac
After doing some research, I bought an Breedlove Premier Auditorium Acoustic-Electric Guitar that was advertised as clearanceI was very happy with my purchase because it was a great priceAfter a couple of days I received the following email:
"Thank you for your recent orderWe have yet to receive the out-of-stock item(s) noted below, but we have more on order with the manufacturerWe will ship them to you as soon as we receive them"
I thought that it was inconvenient but I was more than willing to wait because it was a great guitar for an amazing price; even though I wanted it for a Christmas presentI called the customer service for an estimated day of arrival, specifying that waiting was not a problem and they said that they needed to check and called me back
They actually called me to tell me that they cancelled my order because it was out of stockThe amazing thing is that they DO have the guitar on stock and ready to ship on their website, same item number, same model, same name...but for the double price, not in clearance anymoreI put it in the online cart and tried to do the checkout and it was in stock!!! How can that happens? Carlos, the "manager " which talked with me over the phone was giving me excuses saying that the guitar I ordered was an used one and it was not! It was on clearance and I have the emails to prove it
They offered me to buy it again with a 20% , that is $more of what I originally paidCarlos in fact graciously offered me $in store credit, like after this experience I wanted to buy more from themThis is so frustrating and disappointing!
Guitar center is fraudulent, they do advertising and they don't care about customers
I ordered an Epiphone guitar at Guitarcenter.com Order #:
GC
Order Date:
11/19/
When I place this order, I assumed I was paying for and would receive a new guitar What I received was a used guitar that had a major defect Guitarcenter.com supervisor N*** *** was unwilling to work with me on replacing what I ordered, that is, a new guitar or a guitar in new condition I had placed several calls to the online support center and have been unable to rectify this unfortunate situation
I have order two used bases from guitar center, the first one had the wrong tuners on it and could not be replaced with the right onesThe second one I bought has to be refrettedDoes anyone check these instruments before they're resold? I will never buy used online again
Took my guitar into store to have electronics fixed they had my guitar for approximately monthsThey gave me a refund and did not fix my guitar but tried to fix it and I got it back in worse condition than when I took it inGuitar is not useable and they made it hard to repair it because their efforts cut wires too short
Why I will Never Shop Here Again!
I've been going to this store for years or more, mostly because of a guy who now works at the El Cajon storeI've spent thousands and thousands of dollars here on instruments, amplifiers, sound systems and accessoriesThe last guitar I bought there was a Taylor with a soft-shell caseI've never trusted soft-shell cases but I figured, Taylor - what could go wrong?, right? After using it or times, the handle just tore offI'm an old manI'm not rough on equipment, so it wasn't abused, it was just cheaply madeSo I go back to this store to see what they could doBeing a long time customer with a significant sales history I thought they would give a new case, or at least a fat discount on oneBut no! This young kid named Presley brought out a couple of cheap, flimsy hard cases, one of which was already broken, and both were way too big for my guitar, and he quoted me full retail price, $120! I'm like, dude! That's your best offer? Did you look up my sales history? Then he just looked at me with a blank stare and said, "sorry - that's all I can do." So I left there, drove an hour out to Taylor, and they gave me a brand new hard-shell case - free! I didn't ask for that, they just did it cuz that's how they rollAnd that just shows you the difference between genuine customer service and a retail outlet that really doesn't give a rip about you after the saleNever again
I recently bought my husband a guitar for his birthday He decided to return it, and instead of the company refunding my card, they kept the money as "Credit on Account." They continually told my husband they were "crediting the account" not explaining that this did NOT mean they were giving me the money back--which is what it sounded like, but rather holding it in case I decided to make another purchase I called customer service a week later, in which case the rep, Aaron, told me he would be refunding the money back onto my card and it would take to business days I waitedAt day 6, I called back and the next rep saw no refund being made and no notes on the account regarding my call I am now at two weeks out from the return and have not received my money back When I asked if they would cover the interest that I have been incurring on my credit card while they retained my $dollars, they simply skirted the question and said I would have my money back shortly Still waitingStill incurring interestGuitar Center still has my money Horrible customer serviceHorrible accountabilityAnd horrible business practices
Horrible serviceOrdered a guitar May 24, from the online site because they have no store close to where I liveEstimate they would have it in from manufacturer was June Emailed them on June to get an update get told it is still on back order and will be latest on the order list will get fulfilled firstNext date for more to be in first week of JulyI send them another email asking for an actual date when I will receive my purchase since they took my money for it back in May when I placed my orderNow get told July is next estimate they will get some in from manufacturerHow is this company in business when they don't know supply and demand?
I've been a customer of Guitar Center, Raleigh for yearsOver that period I've seen a rapid decline in both the quality of products and knowledge of the sales people My most recent fiasco was when the store tried to sell me a $amp as "new" that clearly wasn't I spoke with both managers of the store and they were useless! I will never by so much as a guitar pick at the store again! It's time for Guitar Center management to see that their ship is sinking and nobody onboard cares to do anything about it Chalk me up to a lost customer who influences students and other musicians of where to go to buy audio and instrument gear
I'm out!