I ordered an ART MXmixer from Guitar CenterI specifically ordered it because I needed that model which is a mono mixer, not stereoThe unit I ordered was a new unitNothing on the site called it refurbished or usedWhat I received was a clearly used and abused ART MX821S modelSo not only did they send me a beat up used mixer, that wasn't in an original box, and contained no manuals or vendor documentation of any kindBut to add insult to injury it was the wrong model with stereo output and pan controls which I didn't need or wantI specifically ordered it from them because they had this previous model in stock and new on their siteNow they have taken the model I ordered down and list it as not availableHORRIBLE COMPANY! I have read other reports on twitter of them trying to pass off used and returned equipment as new
On March 26, 2018, I ordered an amplifier Marshall MG Series MG412CF 4xGuitar Speaker Cabinet Carbon Fiber Slant on www.guitarcenter.com on order GCWThe advertising (still on) said it was going to be backordered on the first days of AprilI contacted Guitar Center on April because the item showed in stock (it still does), yet my order was still backorderedThey cancelled that order and opened GC13691823, saying that there was one in TexasE*** called me from the Texas store and said the amp they had was scruffed, but it was the only one, and tried to make it seem like I was paying a good price for itWhen I purchased the amp, it didn't state it was a scruffed, floor model oneIt said it was new (it still does, and I have the screenshots), but was going to be backorderedE*** said he was going to call headquarters so the order was placed again as backorderedMy order was not back as a backorder, so I contacted GC via chat again, and Natasha let me know that th
In June, Guitar Center offered a promotion for what is called Guitar center BucksBased on this promotion, I bought a guitar and received in guitar center bucks
I received my certificate on June 13th and it states I had until June 22nd to use themI live an hour from the closest guitar center so I decided to shop on-line
On June 16th I ordered:
Used Tascam Dr-70D MultiTrack Recorder $
Eurolite Universal Folding DJ Stand $
Odyssey PAR Pro PAR Can Black $ (2)
On June 16th I received an email stating the Used Tascam Dr-70D MultiTrack Recorder order was cancelled, so I called the number in the email to find out what was going onI was told to call the store and was given a phone number which I calledThis store said it was based in California and never received an order from me, so I called the main number againI was given another store number with the same resultsOnce more I called them back and was again given a store number,
I purchase a Electra Omege xguitar over the phone on March 1st Order # I asked about the condition of the guitar and was told that it was in good condition I received the guitar March 7th The guitar was no where near good condition It has two cracks in the body and the frets of the guitar are starting to come out I tried to call and talk to the store manager about the problem and got no where It is out of the day return policy
Fall of 2015, I ordered a used DSL amp head, along with other items, from an out of state Gutiar Center (GC) and had it sent to a local GC store (Fairfax, VA.) Long story short, I was working with a manager S*** (don't know his last name nor does he work there anymore) for a replacement December The original stopped working 5-10mins after unboxingAnyways, picked up the replacement and it was the wrong pedal for the DSL 100HThe uses a button channel/reverb footswitchThe footswitch that was ordered from Marshall as a replacement was a button channel:crunch/overdrive footswitchI tried exchanging it on 3/for a lower value/generic button footswitch but was deniedThe two associates that were conversing with each other and trying to help me said "since this was a 'green tag/special order,' we cannot take this backYou can purchase the generic button live sound footswitch if you need something todayAlso, you could probably just sell that Marshall footswitch on
Man, what a heart breaking experienceI get an e-mail from Epiphone on Jan 8th about a Les Paul out of signed by Slash of "Guns N Roses" guitar and the very next day when the website and pre-orders are taken for this I am on the phone and paid in full with my credit card and assured I am going to get this beautiful and one of a kind guitarsSo for two weeks I'm jumping for joy and dreaming about getting thisOnly to get an e-mail on Jan 19th while I am at work by Product Specialist Mark Lund "Sorry for the news but we got slammed with orders on the Limited edition Epiphone Slash guitar You orderedUnfortunately we had to cancel your order because we sold out before your order completed processingWe regret that we cannot send you that guitar so as a one time only offer, we will give you $off an alternate guitar over $This is an agent only exclusive deal I am offering you" ....REALLY? So on January 9th when all my information and my credit card information and the $I was putting down for this....that wasn't a completed process? If I call this store ASAP on the very first day of pre-orders and I am assured after giving all my information to get one, I get an e-mail almost two weeks later that the order is cancelled to only be offered $off my next guitar of $500+ which is exactly the same deal all Guitar Center customers were offered from Christmas to New Years Day and be told it's an agent only exclusive deal? Is that suppose to make up for losing out on a out of guitars signed by Slash of "Guns N Roses"? Man, what a heart breaking experienceIt's like packing your bags and being allowed to board the plane and just when you are about to take off to paradise and see the person you love you are told to get off, sorry your money isn't good enough and here's a free pack of peanuts to eat on the way homeMan, what a heart breaking experience
Well, I have problems with Guitar Center as a wholeI took my guitar in for a setup and the employee took my info and guitar, then told me the tech would reach out to me the following dayI told the employee that I was expecting a high end on-board pickup to be installed in my Larravee L-and I would be coming in the next dayI got the pickup and went to the storeI walked over to the Tech counter and he was not presentA manager of some kind came over to help me and it was then that I learned the tech was on vacationIt takes me minutes to drive to the storeWow, the left hand does not know what the right hand is doingJust how long were they planning on keeping my guitar before someone tells me the tech is not in house, "he's on vacation" I asked for my guitar back since I need it for gigsThanks to this another music store got my business that day!
And Previously I purchased a used Line POD300HD from the Burmingham AL store through the Hobart Indiana GC Store
Oh ***- I came here to leave a review so other people don't make the same mistake as me, but look at thisEvery review is one star
These guys really are the worstThey're a jokePlease - just - don't
I placed an online order with Guitar Center.com on 11/24/for Apple Complete Recording Studio with Mac Mini v(MGEM2LL/A) (POS ID - ***) On 11/28/2017, I received an email stating the item was on back orderI called customer service to ask when it would be shipped and was told it was in stock and should be shipped within the next couple daysI waited a week and still hadn't received an email about it being shippedI called again and was told the item was still on back order and they had no idea when it would come inI was told to just keep calling and checking in itI ordered this item as a christmas gift to it was important it be in before thenI continued to call and was finally told the item was back in stock and should ship out within daysOn 12/12/17, I still hadn't received an email regarding shipping so I called and requested the shipping be upgraded to day shippingI paid an extra $for it and was told it would be sent out that night or the next dayI
Every time I put in an order for a power plug for my Korg Monologue which it took me months to get, now I was sent the wrong power plugWhen I finally received the plug it was the wrong plugI went to the Guitar Center here in Peoria, in Phoenix, Az When I took the plug in they took my plug and ordered it from the Chicago store which I never received it, which was in April 14th, I was not contacted or told that the order was cancelled So I called the main headquarters in California and reordered and again the order was cancelled and I was not notified I never received an email or phone callThis is the second time that this has happened to me with no contactThe money was taken out of my account I do not want a store credit I want my money put back in my account I've been a loyal customer for over years and now I'm not getting the service that I had before If I can not use my Korg Monologe key board I want them to pay for me sending it back for a refund for
Purchased online a Limited Edition Fender electric guitar, arrived without the original box from Fender, with no instruction/manual and just poorly wrapped in bubble paper, Call Guitar center to get a Manual and the person that answer it seems as it was falling sleep, and just told me to google and print one my self
VERY POOR CUSTOMER SERVICE
Guitar Center is advertising a price for a product on several websites on the internet which they refuse to honorThe product is "CAD Premium 7-Piece Drum Microphone Kit", for which I have seen ads in many websites, for $However, when I click on the ad I'm taken to the website and the product price is is $
I have contacted their customer support and they refuse to honor the falsely advertised priceEven after I alerted them of they issue they have seemingly ignored the problem and the ad continues to runI have many screenshots of the add that I have taken whenever I see the addI can provide those if necessary as well as correspondence where they admit the incorrect price but refuse to honor it
I had placed an order for a piece of recording equipment listed on Guitar Center's used market place which, nearly one month later, I've yet to receiveFrom what little I've been told, it seems UPS had either lost the item, or delivered it to an incorrect address
Upon discovering that the package hadn't made it to my door, despite UPS tracking having listed it as "delivered," I called GC customer service, and it was explained to me by an agent that coordinating the claim process with UPS could take 7-daysweeks, conversations with customer service agents, store manager, and a UPS claims manager later, I am no closer to a resolution to the issue that I'd paid Guitar Center for an item that I never received
Most recently, I was told that the process can take an additional 30-days, and that the prospect of refunding my money or sending me a replacement before then wasn't within their power to authorize"Can I speak with someone empowered with such authority" I ask? Invariably, I'm bounced to some other manager or agent, none of whom seem able or interested in assisting me with providing details or a timeline as to how such an issue is resolved
My experiences with other music retailers contrast pretty starkly, hereEarlier in the year, I had ordered a synthesizer from Sweetwater, which arrived damagedWhile they coordinated the claim with the shipper, I was promptly shipped a replacement and keyboard stand, compliments of the salesperson
Even my bank has been more responsive than Guitar CenterI've contested the charge, and hours later, I was issued a credit for the cost of the undelivered item while they conduct their own investigation
My sense, after speaking with with a handful of managers and agents in their organization, is that Guitar Center Stores don't really have a protocol in place for managing items lost in transitIf they do, it's about as nontransparent and consumer un-friendly as one can imagine
My son purchased a guitar amplifier online through Guitar CenterThe amplifier was listed as being in great conditionHe paid approx $for the product which included a warranty through ProCoverageThis amplifier was purchased 06/07/This amplifier broke on 09/01/2016, less than days after purchase ProCoverage was contacted and we were directed to take it for repair to Preston Electronics 816-660-The repair shop had the amp for weeks, then called us to report tubes needed to be replaced He said tubes are not covered and we needed to pay an additional $for the amp to be fixedWhen guitar Center was contacted we were told it was a Procoverage issue ProCoverage says it it a Guitar Center issueThe amplifier was not represented correctly by Guitar Center at the time of sale, obviously it was not in "great condition." The warranty we purchased should have covered the entire cost of repair
Last week, we buy a new Guitar in Hallandale Fl Store,we receive good customer service,Thanks Alexandro Moreno; for Help us, and your special attention
There was an advertisement on a website I frequent showing a product on saleUpon clicking the link it took me to their website where the product showed a different priceI contacted GC to inform them I would like the advertised priceThey offered me 15% off instead and refused to honor their advertisement
In the last week, I purchase a used guitar from online at a Guitar Centers San Jose storeThe listing stated...Guitar in stock, ready to shipI purchased with credit cardI get a confirmation, my credit card is charged, the email states I will get tracking # once item is shippeddays go by, no follow up email, no phone callI check the status of my order on line....it's shows "processing"
I call a GC customer serviceThey say they will investigateHours later, I receive email stating...Time sold, no longer availableThey have my money, I have order confirmation, they sold the guitar
Ok, soa few days later, I show the guitar is available againI suspect it's the same guitar because it's the same location, same used instrument, same price
I order it again onlineGuitar in stock, ready to shipGet confirmation, my card is charged, email says I will get tracking #I call San Jose store explain that I want to make sure Guitar is taken off floor, get out on eterna
I really do not think Guitar Center even deserves one star, actuallyTheir behavior is shamefulI bought my father a $gift card from them online for his January birthdayI was told the card takes an inordinate amount of time to arrive (something like weeks)I thought this was strange but I told my father to be on the look outWell, weeks and weeks came and wentI asked for help from Guitar Center to track the cardThe first time they said well wait another week and then tell us if it's still not thereI did that, still didn't arrive, so I told themThey canceled the first card and supposedly sent a second cardThis one did not arrive eitherI waited over a month before telling them to cancel all cards and to give me a refundAt first they kept claiming that they were attempting to and that it had been doneI checked both my credit card account and my bankI told them that nothing was postedThey even made me send them my credit card bill to prove that it wasn't on there (ridiculous)They kept "trying" to refund meI finally said, after eight months, please tell me what you are doing when you are trying to refund meAll of a sudden someone came back and said that they do not owe me a refund because they saw that they sent a second cardI responded back by saying that had been established months ago, and that I think they never had any intention of refunding meThat is pretty ridiculous and sickI would not trust the shady A plus ratingThat's a lie
A used Native Instruments Komplete Audio was ordered on the Guitar Center website and shipped from the brick and mortar Guitar Center in Marietta, GA Upon attempting to register the unit with the manufacturer (Native Instruments), it was discovered that the unit was already registered to another Native Instruments account It is not Native Instruments policy to deactivate registration on an account without a request from that account holder I was prompted to contact the seller and request a Transfer ID
Upon contacting Guitar Center's customer service hotline, I was prompted to contact the store in GA My first call was placed on hold and then disconnected after an employee took my number and promised a manager would contact me shortly I did not receive a call back and instead called the store again after several days
After waiting to speak with a manager, I was told that I should "Spend another $and get one that can be registered" The manager did not offer to
Bought a new guitar online for $onlineIt took almost weeks to be delivered and when it got here it was in a different brand boxOpened it up and the guitar is clearly used - no OG box or packaging, no documentation about the guitar, the pickup is mounted crooked and the condition looks lightly usedAgain, none of the protective materials that you can see if you look at this product unboxing videos on Youtube for comparisonChatted with customer service who could barely be bothered to communicate with meAsked for a supervisorHe said noAsked for a call back from one since the system wouldn't transferHe said sure, tomorrow, goodbyeI then called the 1-number and the girl there also could barely be bothered to help get a supervisor on the phoneAbout an hour after initializing the first chat I finally get a supervisor on the phoneHe says he can't do anything other than a full refundProblem is, I actually wanted a guitar (funny, since I took the time to put a
I ordered an ART MXmixer from Guitar CenterI specifically ordered it because I needed that model which is a mono mixer, not stereoThe unit I ordered was a new unitNothing on the site called it refurbished or usedWhat I received was a clearly used and abused ART MX821S modelSo not only did they send me a beat up used mixer, that wasn't in an original box, and contained no manuals or vendor documentation of any kindBut to add insult to injury it was the wrong model with stereo output and pan controls which I didn't need or wantI specifically ordered it from them because they had this previous model in stock and new on their siteNow they have taken the model I ordered down and list it as not availableHORRIBLE COMPANY! I have read other reports on twitter of them trying to pass off used and returned equipment as new
On March 26, 2018, I ordered an amplifier Marshall MG Series MG412CF 4xGuitar Speaker Cabinet Carbon Fiber Slant on www.guitarcenter.com on order GCWThe advertising (still on) said it was going to be backordered on the first days of AprilI contacted Guitar Center on April because the item showed in stock (it still does), yet my order was still backorderedThey cancelled that order and opened GC13691823, saying that there was one in TexasE*** called me from the Texas store and said the amp they had was scruffed, but it was the only one, and tried to make it seem like I was paying a good price for itWhen I purchased the amp, it didn't state it was a scruffed, floor model oneIt said it was new (it still does, and I have the screenshots), but was going to be backorderedE*** said he was going to call headquarters so the order was placed again as backorderedMy order was not back as a backorder, so I contacted GC via chat again, and Natasha let me know that th
In June, Guitar Center offered a promotion for what is called Guitar center BucksBased on this promotion, I bought a guitar and received in guitar center bucks
I received my certificate on June 13th and it states I had until June 22nd to use themI live an hour from the closest guitar center so I decided to shop on-line
On June 16th I ordered:
Used Tascam Dr-70D MultiTrack Recorder $
Eurolite Universal Folding DJ Stand $
Odyssey PAR Pro PAR Can Black $ (2)
On June 16th I received an email stating the Used Tascam Dr-70D MultiTrack Recorder order was cancelled, so I called the number in the email to find out what was going onI was told to call the store and was given a phone number which I calledThis store said it was based in California and never received an order from me, so I called the main number againI was given another store number with the same resultsOnce more I called them back and was again given a store number,
I purchase a Electra Omege xguitar over the phone on March 1st Order # I asked about the condition of the guitar and was told that it was in good condition I received the guitar March 7th The guitar was no where near good condition It has two cracks in the body and the frets of the guitar are starting to come out I tried to call and talk to the store manager about the problem and got no where It is out of the day return policy
Fall of 2015, I ordered a used DSL amp head, along with other items, from an out of state Gutiar Center (GC) and had it sent to a local GC store (Fairfax, VA.) Long story short, I was working with a manager S*** (don't know his last name nor does he work there anymore) for a replacement December The original stopped working 5-10mins after unboxingAnyways, picked up the replacement and it was the wrong pedal for the DSL 100HThe uses a button channel/reverb footswitchThe footswitch that was ordered from Marshall as a replacement was a button channel:crunch/overdrive footswitchI tried exchanging it on 3/for a lower value/generic button footswitch but was deniedThe two associates that were conversing with each other and trying to help me said "since this was a 'green tag/special order,' we cannot take this backYou can purchase the generic button live sound footswitch if you need something todayAlso, you could probably just sell that Marshall footswitch on
Man, what a heart breaking experienceI get an e-mail from Epiphone on Jan 8th about a Les Paul out of signed by Slash of "Guns N Roses" guitar and the very next day when the website and pre-orders are taken for this I am on the phone and paid in full with my credit card and assured I am going to get this beautiful and one of a kind guitarsSo for two weeks I'm jumping for joy and dreaming about getting thisOnly to get an e-mail on Jan 19th while I am at work by Product Specialist Mark Lund "Sorry for the news but we got slammed with orders on the Limited edition Epiphone Slash guitar You orderedUnfortunately we had to cancel your order because we sold out before your order completed processingWe regret that we cannot send you that guitar so as a one time only offer, we will give you $off an alternate guitar over $This is an agent only exclusive deal I am offering you" ....REALLY? So on January 9th when all my information and my credit card information and the $I was putting down for this....that wasn't a completed process? If I call this store ASAP on the very first day of pre-orders and I am assured after giving all my information to get one, I get an e-mail almost two weeks later that the order is cancelled to only be offered $off my next guitar of $500+ which is exactly the same deal all Guitar Center customers were offered from Christmas to New Years Day and be told it's an agent only exclusive deal? Is that suppose to make up for losing out on a out of guitars signed by Slash of "Guns N Roses"? Man, what a heart breaking experienceIt's like packing your bags and being allowed to board the plane and just when you are about to take off to paradise and see the person you love you are told to get off, sorry your money isn't good enough and here's a free pack of peanuts to eat on the way homeMan, what a heart breaking experience
Well, I have problems with Guitar Center as a wholeI took my guitar in for a setup and the employee took my info and guitar, then told me the tech would reach out to me the following dayI told the employee that I was expecting a high end on-board pickup to be installed in my Larravee L-and I would be coming in the next dayI got the pickup and went to the storeI walked over to the Tech counter and he was not presentA manager of some kind came over to help me and it was then that I learned the tech was on vacationIt takes me minutes to drive to the storeWow, the left hand does not know what the right hand is doingJust how long were they planning on keeping my guitar before someone tells me the tech is not in house, "he's on vacation" I asked for my guitar back since I need it for gigsThanks to this another music store got my business that day!
And Previously I purchased a used Line POD300HD from the Burmingham AL store through the Hobart Indiana GC Store
Oh ***- I came here to leave a review so other people don't make the same mistake as me, but look at thisEvery review is one star
These guys really are the worstThey're a jokePlease - just - don't
I placed an online order with Guitar Center.com on 11/24/for Apple Complete Recording Studio with Mac Mini v(MGEM2LL/A) (POS ID - ***) On 11/28/2017, I received an email stating the item was on back orderI called customer service to ask when it would be shipped and was told it was in stock and should be shipped within the next couple daysI waited a week and still hadn't received an email about it being shippedI called again and was told the item was still on back order and they had no idea when it would come inI was told to just keep calling and checking in itI ordered this item as a christmas gift to it was important it be in before thenI continued to call and was finally told the item was back in stock and should ship out within daysOn 12/12/17, I still hadn't received an email regarding shipping so I called and requested the shipping be upgraded to day shippingI paid an extra $for it and was told it would be sent out that night or the next dayI
Every time I put in an order for a power plug for my Korg Monologue which it took me months to get, now I was sent the wrong power plugWhen I finally received the plug it was the wrong plugI went to the Guitar Center here in Peoria, in Phoenix, Az When I took the plug in they took my plug and ordered it from the Chicago store which I never received it, which was in April 14th, I was not contacted or told that the order was cancelled So I called the main headquarters in California and reordered and again the order was cancelled and I was not notified I never received an email or phone callThis is the second time that this has happened to me with no contactThe money was taken out of my account I do not want a store credit I want my money put back in my account I've been a loyal customer for over years and now I'm not getting the service that I had before If I can not use my Korg Monologe key board I want them to pay for me sending it back for a refund for
Purchased online a Limited Edition Fender electric guitar, arrived without the original box from Fender, with no instruction/manual and just poorly wrapped in bubble paper, Call Guitar center to get a Manual and the person that answer it seems as it was falling sleep, and just told me to google and print one my self
VERY POOR CUSTOMER SERVICE
Guitar Center is advertising a price for a product on several websites on the internet which they refuse to honorThe product is "CAD Premium 7-Piece Drum Microphone Kit", for which I have seen ads in many websites, for $However, when I click on the ad I'm taken to the website and the product price is is $
I have contacted their customer support and they refuse to honor the falsely advertised priceEven after I alerted them of they issue they have seemingly ignored the problem and the ad continues to runI have many screenshots of the add that I have taken whenever I see the addI can provide those if necessary as well as correspondence where they admit the incorrect price but refuse to honor it
I had placed an order for a piece of recording equipment listed on Guitar Center's used market place which, nearly one month later, I've yet to receiveFrom what little I've been told, it seems UPS had either lost the item, or delivered it to an incorrect address
Upon discovering that the package hadn't made it to my door, despite UPS tracking having listed it as "delivered," I called GC customer service, and it was explained to me by an agent that coordinating the claim process with UPS could take 7-daysweeks, conversations with customer service agents, store manager, and a UPS claims manager later, I am no closer to a resolution to the issue that I'd paid Guitar Center for an item that I never received
Most recently, I was told that the process can take an additional 30-days, and that the prospect of refunding my money or sending me a replacement before then wasn't within their power to authorize"Can I speak with someone empowered with such authority" I ask? Invariably, I'm bounced to some other manager or agent, none of whom seem able or interested in assisting me with providing details or a timeline as to how such an issue is resolved
My experiences with other music retailers contrast pretty starkly, hereEarlier in the year, I had ordered a synthesizer from Sweetwater, which arrived damagedWhile they coordinated the claim with the shipper, I was promptly shipped a replacement and keyboard stand, compliments of the salesperson
Even my bank has been more responsive than Guitar CenterI've contested the charge, and hours later, I was issued a credit for the cost of the undelivered item while they conduct their own investigation
My sense, after speaking with with a handful of managers and agents in their organization, is that Guitar Center Stores don't really have a protocol in place for managing items lost in transitIf they do, it's about as nontransparent and consumer un-friendly as one can imagine
My son purchased a guitar amplifier online through Guitar CenterThe amplifier was listed as being in great conditionHe paid approx $for the product which included a warranty through ProCoverageThis amplifier was purchased 06/07/This amplifier broke on 09/01/2016, less than days after purchase ProCoverage was contacted and we were directed to take it for repair to Preston Electronics 816-660-The repair shop had the amp for weeks, then called us to report tubes needed to be replaced He said tubes are not covered and we needed to pay an additional $for the amp to be fixedWhen guitar Center was contacted we were told it was a Procoverage issue ProCoverage says it it a Guitar Center issueThe amplifier was not represented correctly by Guitar Center at the time of sale, obviously it was not in "great condition." The warranty we purchased should have covered the entire cost of repair
Last week, we buy a new Guitar in Hallandale Fl Store,we receive good customer service,Thanks Alexandro Moreno; for Help us, and your special attention
There was an advertisement on a website I frequent showing a product on saleUpon clicking the link it took me to their website where the product showed a different priceI contacted GC to inform them I would like the advertised priceThey offered me 15% off instead and refused to honor their advertisement
In the last week, I purchase a used guitar from online at a Guitar Centers San Jose storeThe listing stated...Guitar in stock, ready to shipI purchased with credit cardI get a confirmation, my credit card is charged, the email states I will get tracking # once item is shippeddays go by, no follow up email, no phone callI check the status of my order on line....it's shows "processing"
I call a GC customer serviceThey say they will investigateHours later, I receive email stating...Time sold, no longer availableThey have my money, I have order confirmation, they sold the guitar
Ok, soa few days later, I show the guitar is available againI suspect it's the same guitar because it's the same location, same used instrument, same price
I order it again onlineGuitar in stock, ready to shipGet confirmation, my card is charged, email says I will get tracking #I call San Jose store explain that I want to make sure Guitar is taken off floor, get out on eterna
I really do not think Guitar Center even deserves one star, actuallyTheir behavior is shamefulI bought my father a $gift card from them online for his January birthdayI was told the card takes an inordinate amount of time to arrive (something like weeks)I thought this was strange but I told my father to be on the look outWell, weeks and weeks came and wentI asked for help from Guitar Center to track the cardThe first time they said well wait another week and then tell us if it's still not thereI did that, still didn't arrive, so I told themThey canceled the first card and supposedly sent a second cardThis one did not arrive eitherI waited over a month before telling them to cancel all cards and to give me a refundAt first they kept claiming that they were attempting to and that it had been doneI checked both my credit card account and my bankI told them that nothing was postedThey even made me send them my credit card bill to prove that it wasn't on there (ridiculous)They kept "trying" to refund meI finally said, after eight months, please tell me what you are doing when you are trying to refund meAll of a sudden someone came back and said that they do not owe me a refund because they saw that they sent a second cardI responded back by saying that had been established months ago, and that I think they never had any intention of refunding meThat is pretty ridiculous and sickI would not trust the shady A plus ratingThat's a lie
A used Native Instruments Komplete Audio was ordered on the Guitar Center website and shipped from the brick and mortar Guitar Center in Marietta, GA Upon attempting to register the unit with the manufacturer (Native Instruments), it was discovered that the unit was already registered to another Native Instruments account It is not Native Instruments policy to deactivate registration on an account without a request from that account holder I was prompted to contact the seller and request a Transfer ID
Upon contacting Guitar Center's customer service hotline, I was prompted to contact the store in GA My first call was placed on hold and then disconnected after an employee took my number and promised a manager would contact me shortly I did not receive a call back and instead called the store again after several days
After waiting to speak with a manager, I was told that I should "Spend another $and get one that can be registered" The manager did not offer to
Bought a new guitar online for $onlineIt took almost weeks to be delivered and when it got here it was in a different brand boxOpened it up and the guitar is clearly used - no OG box or packaging, no documentation about the guitar, the pickup is mounted crooked and the condition looks lightly usedAgain, none of the protective materials that you can see if you look at this product unboxing videos on Youtube for comparisonChatted with customer service who could barely be bothered to communicate with meAsked for a supervisorHe said noAsked for a call back from one since the system wouldn't transferHe said sure, tomorrow, goodbyeI then called the 1-number and the girl there also could barely be bothered to help get a supervisor on the phoneAbout an hour after initializing the first chat I finally get a supervisor on the phoneHe says he can't do anything other than a full refundProblem is, I actually wanted a guitar (funny, since I took the time to put a