I placed an order for a guitar multi-effect with added warranty on 12/09/as a Christmas gif, and I am yet to receive my productThe next day after placing my order that was IN STOCK at the time, I got an email from Guitar Center that my product was back orderedI contacted Guitar Center inquiring why the multi-effect was back ordered when it was clearly was advertised as "in stock", but I was not provided with an explanation/reason; instead I was told that my item will be available on 01/09/Disappointed as I was for this will not be a Christmas gift, I patiently waited for any updates from Guitar Center, until I got an email today 1/8/stating that my item will ship WITHIN THE NEXT DAYS!
My pain now that I cannot accept a refund because I simply cannot find this multi-effect anywhere else for the same price, so a refund of my money is a double loss (not getting what I paid for, and having to pay more to get it from somewhere else)
On June I went into guitar center to sell some equipment to fund a purchase I was offered around after hours of waiting I decided to take it after the manager approved the purchaseAfter a few more minutes something happened to the computer and they had to re input all the prices when the next manager came over she changed all the prices to bring to total down to Then she asked if I was alright with the total like I was going to be happy about the dollar change
About two years ago I placed an order GCWbut then I received a call from local store saying that they only have that guitar for demo so I cancelled that order at store(Indianapolis north store)Now it's been almost two years, my wife's credit card keeps showing a $pending charge from guitar center I contacted guitarcenter.com and was told that the order is still active at their Rockville, MD store and I have to call them to cancel itI called and the staff was helpful but they told me that the order is shown as cancelled at their end and they cannot do anything to help and they suggest me to call guitarcenter.com againI don't know what I can do
During the Christmas holidays Guitar Center had a two headphone package deal which was normally sold at $for $It was about two weeks before ChristmasSo mom paid for it as it as going to be for the both of us After watching the progress they said that it would be available and shipped just before Christmas Christmas came and went then they said it would be Jan12th That came and went then suddenly they don't carry that product anymore?! So I contacted customer service Customer service said that they would offer me the 300x headphones 2of them for $but here's the catch, it won't come in until March ?!? I refused because I didn't want to be strung along anymore so why don't they offer me something in stock?! They said it was either that or cancel So I canceled Guitar Center refused to offer me something in stock and wants me to spend even more money and wait even longer instead of apologizing and offering something in stock like an honest company would Now what does that tell you about Guitar Center?!
On June I went into guitar center to sell some equipment to fund a purchase I was offered around after hours of waiting I decided to take it after the manager approved the purchaseAfter a few more minutes something happened to the computer and they had to re input all the prices when the next manager came over she changed all the prices to bring to total down to Then she asked if I was alright with the total like I was going to be happy about the dollar change
I purchased an Auto Tune Live software download through Guitar Center, not realizing that an additional purchase of an iLok USB key would be required to utilize the software Had I known that I would need to order (and wait for) a separate USB stick, I would have just ordered the actual software package and waited for that to ship This defeats the purpose of being able to DOWNLOAD the software Both the download and the hard copy of the software are advertised at on Guitar Center's website, making it appear as though the customer has a choice of waiting for a hard copy of the software or being able to instantly download it There's no upfront mentioning of an additional $purchase being required for the Downloaded software to work If you scroll down to the specifications section, admittedly it does state that the USB stick is needed; however, if you are not familiar with utilizing iLok (and in my case have purchased other software downloads from Guitar Center that do
I had automatic withdraws being taken off my credit/debit card for lesson in February I informed different people (including manager) to stop withdrawsOn March once again they took without permissionThey also filed a report to credit bureaus
I saw an item I wanted to purchase on the website and applied for Guitar Center credit and was approved I then called Guitar Center to place my order and everything was fine The sales guy was helpful, courteous, and I expected to receive my order in a few days In a few minutes I got a call from the Order Verification Team and was told that I needed to contact my bank and make a wire transfer to Guitar Center in order for my order to ship I explained that I applied for a card and had never heard of asking the bank to wire the money to the store The next business day I contacted the financing company Fortiva and let them know what was going on, and they requested that I contact the verification team on 3way to resolve the issue because he had never heard of such a thing, and explained all they needed to do was send over the forms so they could pay them We contacted Guitar Center and the lady on the phone rudely told me they would not accept any form of payment from me for the
Guitarcenter does not have professional CSAI tried to explain the reason for my returning the product, they were reluctant to take it back in the first place then tried to threaten me saying I would have to pay the shipping for the return as they had to pay it from their pocketI felt I did a big mistake by getting my drumset from them, when the same deal was available from AmazonIt was a total waste of my time and energy
I would not go back to this vendor
Truly, Guitarcenter: Thank you for showing me how standardized responses were writtenYou taught me a lot of things
I ordered a used string bass guitar from this store online on March for $The picture showed a string bass guitar with silver triangle on the fretboardIt had knobs on the guitar body and electric pick ups centered on the bodyThe picture was very dark and hard to make out the colorThe listing also said that the product came with a caseThe bass guitar arrived today, March and it is a completely different guitar of much lower quality than the one in the pictureThe guitar they sent had a completely different neck and bodyThis guitar only has knobs and the pickups are off-setThere is no way to mistake the guitarsAlso there was no case that came with the guitarI contacted Guitar Center Customer Service and they said it was a mistake by a low level employee and I could either keep the Guitar and they would send me a case or return it for a refundI said I wasn't going to keep the guitar for the price I paidThey issued me a return shippin
I ordered a product from guitarcenter.com that was never delivered to the Guitar Center store I wanted to pick it up atI called the store I was to pick it up at and was told they would investigate and contact methat never happenedI called the customer service number after about a week of waiting and was told by TSR A*** *** ###-####-####, Option Extension 2341) that I would be credited $(I wasn't) and he would place a trace on the package which would take days and then they would go from thereAfter waiting a couple more weeks I called again wanting my refundThe TSR placed another trace and told me to call the store the item shipped from if I wanted a refundI called and was told I couldn't get a refund until the trace was over but if I called Guitar Center customer service they could refund meI called back and was told I couldn't get a refund until the trace was finishedI informed them the first trace was about a month ago and they are the ones who did t
I opened a "Gear Card" credit card through Guitar Center in Grand Rapids, Miwhen I needed to purchase items for school but didn't have financial aidAt the time the salesman said I would receive months interest freeI assumed this was on all purchasesMy first purchase and multiple purchases after that, were returned because the salesmen at the store (which any time I have been in there have only seen one woman working) would sell me the wrong item or be dishonest about anotherI returned almost everything except for a Ibanez Acoustic/Electric guitar that I purchased during a storewide sale $originally and carrying case $According to my credit card statement I have items still under the promotional period of no interestI was under the impression I had no interest on ALL purchases so I had been buying stuff for schoolSo you can imagine when I went to pay my bill I owed $700, $more than the month prior! The salesmen were NOT upfront about the interest on
On July 17, I bought a brand new Peavey 6505+ combo tube guitar amplifier from Guitar Center Seven Corners, VASince July, the amp has completely stopped working twice with significant malfunctions requiring service shop repairsThis is extremely abfor an amplifier that is less than 4-months old for it to stop working due to malfunctions (fuses and power tubes malfunctioned the first time; the second malfunction hasn't been diagnosed yet by a qualified repair facility but the amp stopped working suddenly and I smelled smoke so I unplugged it immediately)I contacted the Guitar Center Seven Corners store explaining the problemThey agreed that this is highly unusual and not the way the amplifier should be functioningI asked for them to swap my lemon out for a new amplifier or to provide me with a refundThey said no to both of these options and said I was stuck with my lemon ampI know consumers are protected against lemon vehiclesI am hopeful that I will be
If there was an option for stars I would give them a I bought a guitar online and days later they emailed me and said it was sold outIt should not be up for sale if it was already soldAnd it should not take days to notify meI called and was told I would receive a refund within business daysIt's been and still no refundday after that I still seen it online up for sale and called the manager of the store it was supposed to be at and told himThe next morning it was still available online even though they had been told twice by me of the situationThey continue to leave items online as up for sale even when they know they are not availableAnd when you call about the issue they either claim ignorance or just tell you what ever you want to hear to get you of the phoneThis was a Christmas present for my son and now I can't get him anything because I haven't received the refund like I was promised and I need that money to get him something else
I ordered an item on their online site just to be told three days later that it was not available and after getting in contact with their customer service hotline and in direct contact with the store is was being purchased from they did not want to honor the price that I originally purchased the item for
M*** *** from Guitar Center online emailed me a coupon for 20% off a total purchase of $or moreThe email was asking me to "come back" and shop with them because it had been a while since I made a purchase with themI found an item I wanted to purchase, but noted that another site had the same item for $lessI chatted online with Emily Higinbotham and she said they could match the price of $as well as discount it further to make that price include tax since the other site did not collect sales taxWhile chatting with her, I lost internet for several daysShe sent me an email with her contact information and a reference code to give any associate if she was not availableOnce I had internet, I called but she was not available, so I spoke with another associate and gave him the reference codeOnce he had the item set up in cart, I explained that I was sent a coupon for 20% off my purchase of $or more if I would come back and make a purchase with themHe said he co
I had issues with the mixer so I returned it back to guitar centerHowever the money for the warranty coverage wasn’t given back to meI then called Asurion and they told me that guitar center was supposed to return the warranty money but now guitar center is saying otherwiseThey keep going back and fourth
On October 1, I placed a item order through GuitarCenter.com to a total of $(before tax and shipping), while I was placing my order something went wrong involving some of the used items I planned to purchase and their availability, i.ethey weren't available I finished shopping around and placed my orderof the items that were in my original order weren't available, I was not made aware of their unavailability until after I placed my order The payment I made on October 1, never cleared, in fact, no record of it is on my paypal at all, but there is a request payment made from Guitar Center on October 10, (over a week later) for $with a note that said, "This is in regards to order - __________ (wouldn't let me include order #)Once paid please e-mail us the transaction ID so we can make sure it goes through." I never made the payment, cancelled the request, and never e-mailed Guitar Center the transaction ID Sometime later, to my surprise, the
Placed an order for the Epiphone Les Paul Custom Classic Pro for $on Monday, Feb29, Called on Wednesday, March 2, to check on tracking information since I hadn't seen anything sent to me and nothing was showing when I tried checking online I was informed by the customer representative that it was set to go out that day (Wednesday, March 2, 2016)
That evening, at 7pm, I received an email stating that the product was now on back-order
Friday, March 4, 2016, I again called to check on the status and get an idea of how long for the back-order I spoke with M*** who informed me that they wouldn't be getting any more of the guitar from Epiphone and they'd have to try and find one in a store and that I would not be able to get a new-in-box guitar
While on hold, I checked the Guitar Center website and found that the guitar was on their site for retail at $ M*** stated it was a different SKU number for them and that my order would be canceled since this was
I placed an order for a guitar multi-effect with added warranty on 12/09/as a Christmas gif, and I am yet to receive my productThe next day after placing my order that was IN STOCK at the time, I got an email from Guitar Center that my product was back orderedI contacted Guitar Center inquiring why the multi-effect was back ordered when it was clearly was advertised as "in stock", but I was not provided with an explanation/reason; instead I was told that my item will be available on 01/09/Disappointed as I was for this will not be a Christmas gift, I patiently waited for any updates from Guitar Center, until I got an email today 1/8/stating that my item will ship WITHIN THE NEXT DAYS!
My pain now that I cannot accept a refund because I simply cannot find this multi-effect anywhere else for the same price, so a refund of my money is a double loss (not getting what I paid for, and having to pay more to get it from somewhere else)
On June I went into guitar center to sell some equipment to fund a purchase I was offered around after hours of waiting I decided to take it after the manager approved the purchaseAfter a few more minutes something happened to the computer and they had to re input all the prices when the next manager came over she changed all the prices to bring to total down to Then she asked if I was alright with the total like I was going to be happy about the dollar change
About two years ago I placed an order GCWbut then I received a call from local store saying that they only have that guitar for demo so I cancelled that order at store(Indianapolis north store)Now it's been almost two years, my wife's credit card keeps showing a $pending charge from guitar center I contacted guitarcenter.com and was told that the order is still active at their Rockville, MD store and I have to call them to cancel itI called and the staff was helpful but they told me that the order is shown as cancelled at their end and they cannot do anything to help and they suggest me to call guitarcenter.com againI don't know what I can do
During the Christmas holidays Guitar Center had a two headphone package deal which was normally sold at $for $It was about two weeks before ChristmasSo mom paid for it as it as going to be for the both of us After watching the progress they said that it would be available and shipped just before Christmas Christmas came and went then they said it would be Jan12th That came and went then suddenly they don't carry that product anymore?! So I contacted customer service Customer service said that they would offer me the 300x headphones 2of them for $but here's the catch, it won't come in until March ?!? I refused because I didn't want to be strung along anymore so why don't they offer me something in stock?! They said it was either that or cancel So I canceled Guitar Center refused to offer me something in stock and wants me to spend even more money and wait even longer instead of apologizing and offering something in stock like an honest company would Now what does that tell you about Guitar Center?!
On June I went into guitar center to sell some equipment to fund a purchase I was offered around after hours of waiting I decided to take it after the manager approved the purchaseAfter a few more minutes something happened to the computer and they had to re input all the prices when the next manager came over she changed all the prices to bring to total down to Then she asked if I was alright with the total like I was going to be happy about the dollar change
I purchased an Auto Tune Live software download through Guitar Center, not realizing that an additional purchase of an iLok USB key would be required to utilize the software Had I known that I would need to order (and wait for) a separate USB stick, I would have just ordered the actual software package and waited for that to ship This defeats the purpose of being able to DOWNLOAD the software Both the download and the hard copy of the software are advertised at on Guitar Center's website, making it appear as though the customer has a choice of waiting for a hard copy of the software or being able to instantly download it There's no upfront mentioning of an additional $purchase being required for the Downloaded software to work If you scroll down to the specifications section, admittedly it does state that the USB stick is needed; however, if you are not familiar with utilizing iLok (and in my case have purchased other software downloads from Guitar Center that do
I had automatic withdraws being taken off my credit/debit card for lesson in February I informed different people (including manager) to stop withdrawsOn March once again they took without permissionThey also filed a report to credit bureaus
I saw an item I wanted to purchase on the website and applied for Guitar Center credit and was approved I then called Guitar Center to place my order and everything was fine The sales guy was helpful, courteous, and I expected to receive my order in a few days In a few minutes I got a call from the Order Verification Team and was told that I needed to contact my bank and make a wire transfer to Guitar Center in order for my order to ship I explained that I applied for a card and had never heard of asking the bank to wire the money to the store The next business day I contacted the financing company Fortiva and let them know what was going on, and they requested that I contact the verification team on 3way to resolve the issue because he had never heard of such a thing, and explained all they needed to do was send over the forms so they could pay them We contacted Guitar Center and the lady on the phone rudely told me they would not accept any form of payment from me for the
Guitarcenter does not have professional CSAI tried to explain the reason for my returning the product, they were reluctant to take it back in the first place then tried to threaten me saying I would have to pay the shipping for the return as they had to pay it from their pocketI felt I did a big mistake by getting my drumset from them, when the same deal was available from AmazonIt was a total waste of my time and energy
I would not go back to this vendor
Truly, Guitarcenter: Thank you for showing me how standardized responses were writtenYou taught me a lot of things
I ordered a used string bass guitar from this store online on March for $The picture showed a string bass guitar with silver triangle on the fretboardIt had knobs on the guitar body and electric pick ups centered on the bodyThe picture was very dark and hard to make out the colorThe listing also said that the product came with a caseThe bass guitar arrived today, March and it is a completely different guitar of much lower quality than the one in the pictureThe guitar they sent had a completely different neck and bodyThis guitar only has knobs and the pickups are off-setThere is no way to mistake the guitarsAlso there was no case that came with the guitarI contacted Guitar Center Customer Service and they said it was a mistake by a low level employee and I could either keep the Guitar and they would send me a case or return it for a refundI said I wasn't going to keep the guitar for the price I paidThey issued me a return shippin
I ordered a product from guitarcenter.com that was never delivered to the Guitar Center store I wanted to pick it up atI called the store I was to pick it up at and was told they would investigate and contact methat never happenedI called the customer service number after about a week of waiting and was told by TSR A*** *** ###-####-####, Option Extension 2341) that I would be credited $(I wasn't) and he would place a trace on the package which would take days and then they would go from thereAfter waiting a couple more weeks I called again wanting my refundThe TSR placed another trace and told me to call the store the item shipped from if I wanted a refundI called and was told I couldn't get a refund until the trace was over but if I called Guitar Center customer service they could refund meI called back and was told I couldn't get a refund until the trace was finishedI informed them the first trace was about a month ago and they are the ones who did t
I opened a "Gear Card" credit card through Guitar Center in Grand Rapids, Miwhen I needed to purchase items for school but didn't have financial aidAt the time the salesman said I would receive months interest freeI assumed this was on all purchasesMy first purchase and multiple purchases after that, were returned because the salesmen at the store (which any time I have been in there have only seen one woman working) would sell me the wrong item or be dishonest about anotherI returned almost everything except for a Ibanez Acoustic/Electric guitar that I purchased during a storewide sale $originally and carrying case $According to my credit card statement I have items still under the promotional period of no interestI was under the impression I had no interest on ALL purchases so I had been buying stuff for schoolSo you can imagine when I went to pay my bill I owed $700, $more than the month prior! The salesmen were NOT upfront about the interest on
On July 17, I bought a brand new Peavey 6505+ combo tube guitar amplifier from Guitar Center Seven Corners, VASince July, the amp has completely stopped working twice with significant malfunctions requiring service shop repairsThis is extremely abfor an amplifier that is less than 4-months old for it to stop working due to malfunctions (fuses and power tubes malfunctioned the first time; the second malfunction hasn't been diagnosed yet by a qualified repair facility but the amp stopped working suddenly and I smelled smoke so I unplugged it immediately)I contacted the Guitar Center Seven Corners store explaining the problemThey agreed that this is highly unusual and not the way the amplifier should be functioningI asked for them to swap my lemon out for a new amplifier or to provide me with a refundThey said no to both of these options and said I was stuck with my lemon ampI know consumers are protected against lemon vehiclesI am hopeful that I will be
If there was an option for stars I would give them a I bought a guitar online and days later they emailed me and said it was sold outIt should not be up for sale if it was already soldAnd it should not take days to notify meI called and was told I would receive a refund within business daysIt's been and still no refundday after that I still seen it online up for sale and called the manager of the store it was supposed to be at and told himThe next morning it was still available online even though they had been told twice by me of the situationThey continue to leave items online as up for sale even when they know they are not availableAnd when you call about the issue they either claim ignorance or just tell you what ever you want to hear to get you of the phoneThis was a Christmas present for my son and now I can't get him anything because I haven't received the refund like I was promised and I need that money to get him something else
I ordered an item on their online site just to be told three days later that it was not available and after getting in contact with their customer service hotline and in direct contact with the store is was being purchased from they did not want to honor the price that I originally purchased the item for
M*** *** from Guitar Center online emailed me a coupon for 20% off a total purchase of $or moreThe email was asking me to "come back" and shop with them because it had been a while since I made a purchase with themI found an item I wanted to purchase, but noted that another site had the same item for $lessI chatted online with Emily Higinbotham and she said they could match the price of $as well as discount it further to make that price include tax since the other site did not collect sales taxWhile chatting with her, I lost internet for several daysShe sent me an email with her contact information and a reference code to give any associate if she was not availableOnce I had internet, I called but she was not available, so I spoke with another associate and gave him the reference codeOnce he had the item set up in cart, I explained that I was sent a coupon for 20% off my purchase of $or more if I would come back and make a purchase with themHe said he co
I had issues with the mixer so I returned it back to guitar centerHowever the money for the warranty coverage wasn’t given back to meI then called Asurion and they told me that guitar center was supposed to return the warranty money but now guitar center is saying otherwiseThey keep going back and fourth
A sales tag describes the contents of the sale falsely
On October 1, I placed a item order through GuitarCenter.com to a total of $(before tax and shipping), while I was placing my order something went wrong involving some of the used items I planned to purchase and their availability, i.ethey weren't available I finished shopping around and placed my orderof the items that were in my original order weren't available, I was not made aware of their unavailability until after I placed my order The payment I made on October 1, never cleared, in fact, no record of it is on my paypal at all, but there is a request payment made from Guitar Center on October 10, (over a week later) for $with a note that said, "This is in regards to order - __________ (wouldn't let me include order #)Once paid please e-mail us the transaction ID so we can make sure it goes through." I never made the payment, cancelled the request, and never e-mailed Guitar Center the transaction ID Sometime later, to my surprise, the
Placed an order for the Epiphone Les Paul Custom Classic Pro for $on Monday, Feb29, Called on Wednesday, March 2, to check on tracking information since I hadn't seen anything sent to me and nothing was showing when I tried checking online I was informed by the customer representative that it was set to go out that day (Wednesday, March 2, 2016)
That evening, at 7pm, I received an email stating that the product was now on back-order
Friday, March 4, 2016, I again called to check on the status and get an idea of how long for the back-order I spoke with M*** who informed me that they wouldn't be getting any more of the guitar from Epiphone and they'd have to try and find one in a store and that I would not be able to get a new-in-box guitar
While on hold, I checked the Guitar Center website and found that the guitar was on their site for retail at $ M*** stated it was a different SKU number for them and that my order would be canceled since this was