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McDonald's Reviews (296)

Letter mailed to non-cusomer on October *, Please allow 5-business days to receive

Hello [redacted] , so sorry for taking this long in responding back to this claim but the email that you originally send this information to is not my primary email any more so I don't check it as often as I shouldHere is my respond and please if there is any question feel free to give us a call.At Prescott Maid to Order we value all our customers and strive to deliver the best cleaning our industry has to offer, that is why we provide all our customers with a 100% customer satisfaction guaranteeWhile we understand that no one cleaning is the same and that there may be issue’s that arise, it is not within our power to rectify or resolve an issue that is not brought to our attentionAt no time during the cleaning we where notified by the customer that there was any personal phone usage being conducted, however the cleaners did call the office several times to report extra cleaning being requested by the customer that were not originally specified at the time of the estimateAt the end of the cleaning, the inspector walked through the home with the customer and the customer found that some cleaning was not up to to her standards, which the inspector cleaned right away after which the customer told the inspector that everything was good Later that day, the customer called into the office to go through several items that she found were again not up to her standards, claiming that the cleaners had broken her blinds and ceiling fan, which during the inspection were in working condition, but we went ahead and sent out our handyman and fixed the problem, the blinds were not broken at all and the fan was loose from its base and had a very noticeable swing to it, which was not as it was when the inspector left, but again we fixed the problems and the customer again said she was satisfied, also this time the company owner and the inspector went out to the home that same day, in the afternoon about p.mand did a walk through at which point the customer pointed out a list of items she felt were not cleaned, so the inspector and the owner re-cleaned the areas requested by the customer, however it is to be noted that every area the customer pointed out were in fact cleaned by the initial cleaners and was still clean but it was re-cleaned non-the-less because customer satisfaction is our main goalAgain by the end of the visit the customer said everything looked good A week later, the customer called again, this time she stated that she could not find her cosmetics bag and accused the cleaners of taking it, and then implied to the owner that she wanted a discount for her troublesBy this point, the customer had already received approximately hours of cleaning at the hour rate; between all the visits and repair work any additional discounts were not an optionThe customer was politely told that Prescott Maid to Order has 100% confidence in the cleaners, however, if she felt 100% sure that one of them stole from her that her next step should be to contact the authorities and we would be 100% cooperative in resolving the matterThe customer’s response was if the company did not “do something about it”, that she was going to give us a bad reviewAnd so she didIn good conscious, Prescott Maid to Order delivered the service to the customers satisfaction and were ensured by the client upon the last visit that she was 100% satisfied At Prescott Maid to Order, we value all our customers, and strive for excellence but perfection is not possible although our mission is to come as close as possibleThat is why we do everything in our power to provide excellent customer service, sometimes going above and beyond what our services entailsHowever Prescott Maid to Order will not be bullied into giving discounts to avoid a bad review it is not ethical or moral.Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [I have copies of my bank statements showing I made the payments to secure this account (account ended in ***) and ***) Your Answer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.None of my issues have been resolvedI was very clear with all of the issues that occurred this day and do not feel a phone conversation is appropriateTo resolve my complaint, I would like the business or a representative thereof, to reply to my issues in my complaint directly on this complaint or I will not consider it resolved Regards, [redacted]

First, please accept my apology for the quotations on the word customerNo sarcasm was intended we appreciate our customers and their repeat businessI should have noticed the quotations after it was typed and I missed it, again, I apologize.Because of the severe shortage of parking downtown it became a necessity to put up the no parking signs.Customers who wanted to eat inside couldn't because there was no parking available due to many people parking and leaving for long periods of timeThe restaurant as been there for approximately twenty one years and no parking signs have been up almost the entire timeAs it was stated before there are seven signs posted to make sure people see themFive more than is requiredThis was done to help make sure people knew if they left the car it could be towed.I believe the problem of your car being towed is with the towing companyYou feel the employee of the towing company was rude to you on top of your car being towedI completely understandAs I explained before we have absolutely no monetary agreement, contract or incentive with this companyThey ask permission to look at cars on the parking lot and seek compliance.You mentioned you planned on visiting McDonald's after you visited another business firstI apologize the towing company employee did not know your plans.I sincerely regret your car was towed and the employee of the towing company was rudeI will contact the company and ask them to counsel this person on diplomatic verbal exchangesAgain, I regret your car was towed but we will not be reimbursing you for any part of your charges.Sincerely, [redacted] Owner/Operator

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

This letter is a response to [redacted] for [redacted] ***The complaint is in regards to pricing issues installing some parts We did a maintenance check up on Ms***’s A/C Unit and found a condenser motor and that had bearing play and a dual run capacitor that was showing low on itThey were not out but would be preventive repairs so it does not go out in the middle of summerWe are on a flat rate pricing system and all condenser motors are $including motor, labor to install, also includes a free single capacitor Our direct cost on the parts are higher than what you can find online but we are have them more readily availableWe have calculated this pricing to not only reflect our variable cost but also the cost to run our businessWe have vehicle cost such as fuel, insurance, the vehicle itself, all necessary tools to make that vehicle functionWe have office costs such as building, insurance, phones, computers, office staff, etcWe also have costs such as marketing and promotions to get the phones to ringIf we were to structure our pricing to were there is markup and a few dollars of labor we would be out of businessWe believe our pricing is fairWe are not overcharging but calculate our cost so our company is not losing moneyWe understand that there will be some companies cheaper and some more expensiveFor those that believe we are charge to much they can simply declineMs [redacted] agreed to pay for the job initiallyWe are willing to work on what would be a fair resolution

My name is [redacted] , owner/partner of the McDonald's restaurant referenced in the complaint ID # [redacted] I am in receipt of your letter dated 10/23/and have the following reply.The complaint was filed by Miriam [redacted] based on her experience at our restaurant on 10/19/17.Our restaurant is located adjacent to Anaheim Stadium where through out the year, along with seasonal Angels baseball games, there are special events held that draw large crowds, such as the Harvest Crusade that was held on the day in question On these special event days we have the challenge of people, whether our customers or not, that will park in parking lot and then attend the event As you can imagine if we get many people doing this we would not have parking for all our guests through out the time frame of the event As you know we are a quick service restaurant with a high turnover rate of guest visits To regulate this we have a policy as stated on posted signs indicating parking is for McDonald'scustomers only with a minute limit Below and attached is a picture of one of the posted signs.The following detail was gathered after review of our video camera recording system Ms [redacted] and family arrived in two separate vehicles at two different times The first vehicle, a white pickup truck arrives at 4:53pm the occupants of this vehicle, a man and two boys, leave the property on foot at 4:58pm without ever entering our restaurant The second vehicle, a white Suburban, arrives at 6:06pm and the occupants, one women and girls, enter the restaurant All four exit the building and property on foot at 6:34pm.At 9:07pm the seven previously referenced people return on foot and enter the restaurant At sometime between 6:and 9:the vehicles were towed because they had been left unattended beyond the posted minute time limit.It is unfortunate the claimant is alleging we are "running a scam and willing abusing it's customers without remorse" Not quite sure what she thinks we could be gaining by "running a scam" and "abusing our customers without remorse" by towing vehicles that have been left on our lot for well beyond the posted time limit In reality having cars towed takes away from our team members job of running the operations of the business by having to leave the restaurant on monitor the parking lot and having to keep track of what cars are being left on our lot as the vehicle owners leave the premises for an off site event, we gain nothing more than trying to make sure we have available parking for all our guests through out a given day.It is also unfortunate Ms [redacted] had to deal with the towed vehicles, I am sure it was a hassle and costly But, it is quite clear that both vehicles were left with the occupants of the vehicles leaving the property on foot The white pickup was on the lot for over hours and the white suburban was on the lot for hours, again with all occupants seen on video leaving the property on foot.Thank you for taking the time to consider my reply[redacted] Owner/Partner

Response emailed to client on December **,

On February 15, I took my car to World Wide Motors on Meridian Stbecause my engine light came onI talked to the Service Advisor, MrAdam *** and he said they would have to run a test to see what the problem wasI was asked if I was going to wait on the car, and I said yes because I didn't have a way home After about hours or more Mr*** came to get me in the waiting room and informed me that the test showed that I needed my Mass Air Flow Sensor Replaced I asked him how much it would cost to have it replaced and he said $He said the part was not in stock and would have to be orderedI agreed to have the repair completedMr*** said the part would be available in several days and I would receive a call to come back in to have the work done I paid $that day for the testI was told that something in the car was reset and the engine light was off Before any repairs were completed my engine light came on again I returned on February 18,

We at Wertz Flooring would be more than pleased to install the z-bar which the customer had requested, if he would call the store or e-mail us with a date and time we will make sure it is installed , hopefully rectifying the problem This option was sent to him earlier in a
separate response to his earlier e-mailbut maybe it was over-looked Thank you Revdex.com for your assistance!

Complaint: ***
I am rejecting this response because: this is the wrong McDonalds locationThe address is *** *** ** *** ** ***This was entered in original complaint
Regards,
*** *** [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The account is still openHSBC's response is that they mailed me a letterThey don't know my address, so to whom was the letter sent?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:In their response McDonald's claimed that "Unfortunately this "customer" admits to parking on our property and immediately leaving to visit another business and only visits ours after his car has been booted" but that was not the truthI parked my car in McDonald's parking lot because I did plan to eat in McDonald'sI did go to another business first after I parked my car, but visiting McDonald's was also my original plan, not "only visits ours after his car has been booted" as they claimedIf I did not plan to eat at McDonald's and my car was booted because of that, I would not be as frustrated as I am nowYes, parking near downtown Austin/ UT area is not free, EXCEPT on Sunday, and July 24th, was a Sunday when you did NOT need to pay on otherwise metered street parking lot around that areaIf I did not plan to eat at McDonald's, why did I bother to park there? Their rule, as the *** *** employees shouted to me, is that one will get his/her car booted/towed the second he/she stepped out of McDonald's premise, regardless before or after he/she purchases at McDonald'sI think this is just an excuse to rip-off peopleAnd why did McDonald's add quotation mark on "customer"? For sarcasm? If this is McDonald's attitude toward their customers, or "customer" as they mentioned, then what they did to their customers is understoodable*** ***, whether has a financial tie to McDonald's or not, threatened and ripped-off a customer and then McDonald's called the customer as a "customer" with quotationI am not sure whether or not *** *** has a monetary tie with McDonald's. Comparing a $booting fee or $plus towing fee to a less than $McDonald's meal, booting/towing customers' (or "customers") cars sounds like a much easier way to earn money or do business, right? I still demand that McDonald's refund the $booting fee to meThank you very much.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

The Auto Stoppe of Austin, IncBurnet Rd.Austin, Tx 458-3126***
*** *** @ Revdex.comBack in October 2017, *** *** came into our shop, with a blow out on his tire on a Chevrolet SBlazer. I went out with him to look at the vehicle to see
what he had on there. He had tires that were the size of P235/75Ron both the front and the back. The back tires were an all-terrain Goodyear Wrangler, the front tires were of the same size but were a high way tread. After talking to *** he agreed to put on the same tires that were on the back to match them up. At that time we did not discuss an alignment of the vehicle. I also game him the price of the tires, valve stems, and mounting and balancing the tires. I would have greatly done an alignment if we had talked about this, it was not discussed. If he had an issue right at the beginning of any rubbing, he should have brought the tires back as soon as he left. It is possible that there could be some rubbing in sharp turns or turning up an incline as a driveway. We replaced the tires with the same size that were on there. I do not know how long *** has owned this vehicle. If has owned if for awhile and has changed the tires before, he knows the tire size were not the original tires that come with the vehicle. Sincerely*** ***

Initial Business Response /* (1000, 5, 2015/06/15) */
Contact Name and Title: *** ***/ Supervisor
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@hotmail.com
We strive for 100% customer satisfaction however it appears we've let you down and for that we apologizeI would like the
opportunity to fix our mistakePlease accept my most sincere apologyI can be contacted at your convenienceDuring this promotion it is buy one get one free and your request will be honored however if you do not state that you want the free biscuit the crew are not prompted to offer it
Sincerely yours,
Final Consumer Response /* (2000, 11, 2015/06/24) */
They took it down when I contacted the IL attorney Gen with the same complaintThanks for your help

Harold from All Kind Doors arrived promptly at my appointment time this morning In under one hour he fixed six doors in my house - one of which I did not even ask him to fix He was polite, courteous and very efficient I felt the price charged was very reasonable, and I would not hesitate to recommend this company

First and foremost, we thank the Revdex.com (Revdex.com) for the opportunity to investigate and respond to the individual’s concerns. The U.SDepartment of Education (ED) placed an account with Coast Professional Inc(Coast) in the name of the consumer on March 16, On March
24, 2015, the consumer contacted RevCrest, Inc(RevCrest), a subcontractor of Coast, in regard to their defaulted student loans and the payment arrangement options available to themDuring this call, the Rehabilitation Program was explained and the consumer was offered pre-qualifying payments of $5.00, pending Proof of IncomeOn January 3, 2016, the consumer fell out of the Rehabilitation Program, due to missing payments on the account. On February 14, 2018, the consumer contacted RevCrest and inquired about a settlement compromise on the accountThe RevCrest representative offered the consumer a settlement compromise in the amount of $and the settlement compromise was submitted for approvalOn February 15, 2018, the settlement compromise was denied in review, due to the consumer’s name not matching the social security number on ED’s systemIt was documented that the consumer had provided a copy of their driver’s license in order to change their name on the account on February 2, The consumer’s name was updated on RevCrest and ED’s system and the settlement compromise was re-submitted for approval. On February 15, 2018, the settlement compromise was approved in the amount of $6345.00, due by May 16, On February 19, 2018, the consumer contacted RevCrest to pay the settlement compromise amount and RevCrest received a signed copy of the settlement compromise agreement letterThe Administrative Wage Garnishment (AWG) Suspension Relief letter has been successfully faxed to the consumer’s employer to stop the AWG and the account is no longer active in RevCrest’s office. We understand the consumer’s concerns and take them seriouslyWe thank the consumer for bringing their concerns to our attention and we apologize for any inconvenience this may have caused

HSBC does not have a return address for the merchantThe client will need to contact the merchant directly to obtain this informationMerchant customer service details were already provided to the client

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Address: 1027 Putney Rd, Brattleboro, Vermont, United States, 05301-9049

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