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Response sent to client

The U.SDepartment of Education (ED) placed an account in the consumer’s name with Coast Professional Inc(Coast) on March 16, On March 24, 2015, the consumer contacted RevCrest Inc(RevCrest), a subcontractor of Coast, and enrolled into the Loan Rehabilitation Program with a pre-qualifying monthly payment amount of $5, pending receipt of the Proof of Income (POI) required for approval by ED The consumer was advised that in order to successfully complete the program she would need to make nine (9) qualifying payments within a ten (10) month period Unfortunately, the consumer only made seven (7) payments, resulting in not completing the program On January 19, 2017, the consumer contacted a RevCrest representative to discuss her account During the call the consumer expressed concerns about the amount of fees that have been addedThe consumer advised she could not make payments on top of the current Administrative Wage Garnishment (AWG) that was on her account and advised that she would contact ED directly to inquire about the fees that were added to the account All fees applied to the account are set by the U.SDepartment of Education, not RevCrest The consumer may contact a RevCrest representative at [redacted] to discuss options that are available to her

I have informed my office to invoice the customer for the amount she feels she owes, we did have equipment at her has longer than she states, but, we do not want a customer feeling we are charging or getting paid for anything more than what we shouldA new invoice is being sent today, and should settle this issue with the customer, feel free to contact me with any other questions you may have.Tell us why here

Dear Sir or Madam, Thanks for sending us a Customer Complaint Service What happened was regrettable this is also a lesson for us to explain to customers more clearly I am the owner of Glorious Nails, who is concerned with customer complaint I would like to make a statement as such On Friday of March 26th of 2016, this lady came to our nail salon stating she would like to get her nails done She said, "I want to get a Gel Polish Change." Which is not Full Gel Service The cost of Gel Polish Change are different The service provided in these two differs as well What she requested was Gel Polish Change which skips manicure and apply Gel Polish only But Full Gel Service include manicure and the Gel Polish The total time spent on her nails were at least one and a half hour We recommended that she needed a Full Gel Service because her cuticles need to be cleaned up every two weeks, but she refused the offer saying she had them done two weeks ago We reasoned with her saying her cuticles needed to be redone again, but she refused once more So we just apply the Gel Polish Finally when we're done with her nails We looked at her nails and everything looked normal She then paid dollars and left She came back a few hours later her mind changed, she barged in and told us to remove the Gel Polish so she can go redo the nail somewhere else So we wasted an extra minute to remove the Gel Polish After we've removed the Gel Polish, she told us to refund the money or redo the whole Gel process again We as nail technicians know even if we were to do the whole process again it wouldn't look as good as getting the Full Gel Service We're happy to repair the problem if there was something with the nail, but we never agreed to redo the whole process on her nails we put so much effort into We also double checked the nail, which was fine, therefore there wasn't a reason to redo the nail Afterwards, we offer her free-of-charge on the removal of the Gel Polish We then apologized to her that we cannot refund the money because we put so much work and time on [redacted] In conclusion, she only ask for the Gel Polish Change not the Full Gel Service, which means she wanted to skip the manicure and that is why the nails weren't as perfect[redacted] Secondly we doubled checked the nails when she came back, and nothing work And if she wasn't satisfied with her nail why didn't she tell us to repair the nail while we were working on her Which could've saved her money, our labor and our time Instead she accept to pay, left, then came back with her mind changed[redacted] We agreed to repair the nail if it was our fault, but never said to refund the money or redo the whole process again for no reason[redacted] We do apologize for not explaining the differences between Full Gel Polish and Gel Polish Change However we cannot refund the money because it was not our fault Like we said before we double checked the nail Otherwise she has to understand how to respect somebody's time and labor when they work on her We hope she calms down and think before she publicly announce online misconceptions without reasoning, witness, and proof ,she would have to take full responsible for what she had done Thank You Owner of Glorious Nails, Jenny & Phillip

Response sent to the client on I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Details included in the company's response are not accurate Regards, [redacted] I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Sorry for the misunderstanding of my statusFor the new application, I have not received the master deposit agreement (MDA) yetI request [redacted] , the officer who is dealing with the complaint to resend me a copy of MDA for me to sign so that I will not miss the deadline of response.Thanks for ***'s responseAlthough they received my return mail twice but never contacted me and just declined the application for the reason "no customer response", but they finally gave explanation back to me after I complain through Revdex.comAfter I receive the MDA document, I will consider this case as closed In order for the to appropriately process your response, you MUST answer the question above Sincerely, [redacted] *** have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me

I have enclosed a response letter dated today which I have sent to [redacted] In addition a check in the amount of $ was also sent to [redacted] on August 12, If you have any other questions, please don't hesitate to call me.Regards,Efren C C [redacted] *** [redacted] *** I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Thanks for your reply.Attached two pdf files showing the chat conversations with two of the HSBC customer service representativesBefore my husband opened the US Premier cheque account, I personally verified the terms and conditions with the bank representativeI was informed that he did not need to deposit US$100k in the new account to qualify the US$promotion.That was the deal that he had agreed to when he opened his accountIt is only fair that HSBC would close the deal per the agreed terms and conditions that were offered.Regards, [redacted] ** Encl [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] *** In order for the to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ** I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

Response sent to customer and again

---------- Forwarded message ----------From: [redacted] *** < [redacted] >Date: Wed, Sep 9, at 8:AMSubject: Compliant ID [redacted] After calling a different company (gunter guns) located w/n Gunther gifts, I was finally able to speak w/ someoneCustomer service of Gunther gifts (***) had my email up & ready to respond so I was toldhours go by & nothingNot a call backI called gunter guns again because they are the only ones who answer or have a vmail available that will take msgs-they transferred me againCustomer service (***) had stepped out of the officeI sent her another email to cancel the orderAfter more hours & no responseI emailed again to request that she acknowledge that she received my email & it order was cancelledThe only response I got out of this whole experience wasOrder has been cancelledNot I'm sorry, not anythingHorribleBut, thankfully, issue is resolved

I looked over the ticket which I have attached to this emailThe parts were installed as she had explainedAs far as the amount it seems to be correctI'm not sure why the amount was quoted differentAlso the we did received a check after the work was completedIf there was a price rejection it wasn't made thenAs far as recommending parts to be changed outIf we see signs of the parts going out we highly recommend changing out but give the choice to the customerIf we don't highly recommend changing them and they go out in a short time frame it would be considered a call back and we usually end up doing some work for free or a reduced cost

I am rejecting this response because: I have emailed them again this morning If I don't get any response I need my money back I have to go to the county myself and see how the status of my divorce is and take time off work Please, please help me out this business company does not seem to have the intention of completing the job Thank you Sincerely, [redacted] I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below None of my issues have been resolvedI was very clear with all of the issues that occurred this day and do not feel a phone conversation is appropriateTo resolve my complaint, I would like the business or a representative thereof, to reply to my issues in my complaint directly on this complaint or I will not consider it resolved Regards, [redacted]

unclear as to when git card was mailed as of this date today nothing has arrive[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: Regards, [redacted]

In answer to the complaint The unit could not be placed on space RV the site was not readyWe were not informed of this fact until we arrived The Park Mgr still had work that needed to be done before the unit could be placed there .the ground was too soft and needed to be compacted Also, due to the lack of room we could not logistically place the unit there with our truck The 12’wide unit had to go between trees that measured under 12’wide We were told by the Park Mgr to put the unit on space RVand he would move the unit Or have it moved Our bids are always subject to site accessibility As far as any damage the only thing my driver noticed was a trim board on the back corner was knocked off My driver is unaware of any other damages No damage was noted by the owner at the time of delivery Damages could have occurred when the unit was moved to space RV I haven’t seen anything from Ms [redacted] as to what damage was done nor what repairs had to be madeI don’t feel it’s fair that we are being blamed for something after the fact

The customer was contact on December 22, after we received his formal complaint from December 22, Mr [redacted] gave a return call to the office on Friday, December 29, where he was allowed to give details of his incident Mr [redacted] stated that diue to the staffing issues, he left without receiving his food or asking for a refund At that time, Mr [redacted] was advised that due to the time lapse, a refund would not be possible but that he would be sent promotion coupons equal to the value spent that he could use at any Milwaukee County McDonald's He said that was fine and he still was going to try and get a refund Mr [redacted] was advised that the coupons would be sent in the mail today and he should received them early next week Mr [redacted] then called back to ask what was said about his refund and was repeatedly told that a refund may not be possible due to the time and not having the food He said he found his receipt and he was advised that he could try but as a security measure refunds are not given after a certain length of time as we have issues with panhandlers finding receipts outside and trying to get cash backPromotional coupons were mailed for Mr [redacted] to receive the following items he stated were ordered at no cost to him: McChicken sandwiches, Medium Fry and Large Drink

A response to this issue will be handled through the CFPB We are working to complete this through their portal and timeframes

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Description: RESTAURANTS

Address: 1027 Putney Rd, Brattleboro, Vermont, United States, 05301-9049


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