McDonald's

My name is [redacted] and I have been using Tom Edel's tree service for the last years I have always been satisfied with the quality and timeliness of his work and his professional customer service I highly recommend Cutting Edge Tree Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved They refunded my balance by check and sent an apology for the poor customer service I receivedI do not believe this would have been resolved without the assistance of Revdex.comThank you! Sincerely, [redacted]

I apologize for the slow response, but Randy does not use that email very often If you could put my email in there [redacted] that would be greatly appreciated

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I will admit that the CSR [redacted] has done her part in trying to figure out why Workman's Compensation kept denying the request It was found out (1) that Kenosha Open MRI kept trying to submit the bill long after my account had been closed by OWCP (2) after finding out my account was closed Carol Brown my VA OWCP manager made a couple of calls to OWCP and had them open my account and during that time it was found out by the letter that was attached to this that CSR [redacted] kept putting in paperwork with the wrong code for what my MRI was for and that was the reason for OWCP denying it OWCP has contacted Ms [redacted] with not only a number but with a direct contact on how to submit the proper billing with the correct code to ensure that they are WILLING TO PAY once the CORRECT paperwork was submitted Ms [redacted] believes that she has submitted the correct paperwork, but has she now and with the correct code? If she has why is OWCP stating that nothing has been submitted on their end? Why is she blaming the OWCP when it has been found out that the reason the bill was denied was due to Kenosha Open MRI's clerical error for NOT submitting the correct medical code? My concerns are how long do they think that my account through OWCP will remain open so that they can drag their feet on submitting the correct paperwork Also, the response that I received through Revdex.com was by Ms [redacted] Where is the head of this department and why have they not gotten involved? Lastly, I will contact my lawyer if I receive another bill in the mail saying that I am delinquent on this bill when it has been clearly shown its been on Kenosha Open MRI If this case doesn't get resolved not only will they pay for my bills, but for the mental anguish, and also for court and lawyer costs At the end they will be paying a lot more than just an MRI scan Regards,

March 3, To whom this may concern; After receiving a massage from massage therapist [redacted] , [redacted] joined Massage Heights’ membership on August 6th, [redacted] recommended he come back in a week for a follow up appointment due to his pain on his right shoulder blade for weeksHe was having pain with his range of motion and left side of neck was tight He came in a week later and [redacted] saw some improvement but he was still having pain in right shoulder He was also now experiencing tingling and numbness on right sideAfter this session [redacted] was told by [redacted] that he should be seen by a doctor for his numbness and tinglingHe went ahead and checked out for his sessionThe next time he came in for a massage was on October 16, Massage therapist [redacted] asked [redacted] if he had his doctor’s note [redacted] informed [redacted] that he was still having testing done [redacted] then let him know that he could not come in until he had his doctors’ note approving him to get massage As of December 5, [redacted] s account became suspended for non-paymentWe reached out to him for payment multiple times however he refusedOn February 16, we were finally able to get in contact with [redacted] and discussed the issues with himWe did honor his request for early termination of his account due to medical issuesWe also wiped the $balance clearHe is no longer a current member and has a $balance with usFor any further questions or concerns please feel free to reach out to me Thanks Kortney Black

Dear [redacted] ***:We are writing this letter to inform you of our follow up on BBB complaint 1 [redacted] . I personally spoke with the customer involved, and sent them $20 in McDonald's Gift cards to compensate as they are not local to our area, and gift cards can be used at any McDonald's in the US.Sincerely,Melissa A. Office Manager

3/31/17Dear Representative of Revdex.com:I have spoken to [redacted] in regards to the McDonald's Restaurant located at [redacted] , Phila PA ***.We have agreed to comply with [redacted] 's request by giving her a refund in the form of a BOG (Be Our Guest) coupons which will entitle her to free meals including desertSincerely,Denise P

Initial Business Response / [redacted] (1000, 18, 2016/02/24) */ Please accept our deepest apologies for the delay in responding to this complaint and for any diminished customer service you may have experienced while in our service facility We believe that we have since rectified your service issues, but if you feel there is an item still unresolved, please come back and see us with your RV and we will be glad to discuss the matter further Earlier this week we sent out a check to your address in the amount of $To improve customer service, Brambillas is working more closely with the warranty department to ensure better results during claim processing We appreciate your business and we do take these matters very seriousBrambillas realizes that the situation could have been handled differently and we apologizeWe hope to gain your trust and traction on a great relationship going forward ***copied and pasted from email Initial Consumer Rebuttal / [redacted] (2000, 20, 2016/02/25) */ (The consumer indicated he/she ACCEPTED the response from the business.) This was resolved only under pressure from Winnebego corporateTo get my warranty work done I had to take my motor home to IowaBrambillas did send me a check but three months after they promised corporate Winnebego they would resolve the matterMy advice to motor home buyers is first never do business with Brambillas and second go directly to Winnebego corporate with your issues

Response emailed to client on November **,

I would like to know the up date of the investigation mentioned in the one and only email communication the bank have attempted so far Their poor communication has been loosing our confident to have them manage our finances If no further action to be taken please assist our accounts belong to myself and family member to be closed at our most convenient method

Company's response below:To whom it may concern, We received a complaint, originating out of your [redacted] office, from a customer named [redacted] We were finally able to reach Ms [redacted] to hear her concerns and investigate on our sideMs [redacted] ’s issue has been resolved via phone conversation on 4/21/She requested coupons be sent to her in the mailCase # is [redacted] [redacted] , DBA McDonalds [redacted] * [redacted]

Revdex.com:At this time, I have not been contacted by HSBC Bank USA, N.Aregarding complaint ID [redacted] .Sincerely, [redacted] ***

McDonald’s [redacted] ***Revdex.com [redacted] ***Date: 05-04-Response to customer complaint ID # [redacted] To whom it may concern: An attempt has been made to contact the customer McDonald’s takes these matters very seriously and we are investigating the customer’s allegations This issue will be addressed in accordance with our company policies

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Business states he did refund consumer to resolve situation at the time that the incident occurred

Complaint: [redacted] I am rejecting this response because:To Revdex.com Agent,Thank you very much for your invaluable time and kind helpI would like to response simply because I don't agree with McDonald's resolutionSo I don't want this case to be automatically closed and considered as resolvedHowever, I do realize how little sincerity McDonald's has in resolving this issueTheir representative replied that "I should have noticed the quotations after it was typed and I missed it, again, I apologize."It sounded like the quotations were typed by their computer itself but not by a human beingI guess that was not the caseI think the quotations were there for some special meaning, most likely it was for sarcasm but they deniedI think I should not expect a real resolution from this McDonald's restaurantThat been said, it does not mean that I agree on their explanationI appreciate very much for Revdex.com's involvement in trying to help me to resolve this issueThanks a lot Regards, [redacted] ***

Please find attached Ms [redacted] 's order form Please note the item "Personal Service and Filing of Proof of Service." Please note the item is not circled or otherwise noted as being ordered Please note the other items on the form which are marked as ordered Ms [redacted] did not order or pay for CLP to personally serve the uncontested divorce petition and summons on her spouse The order form is crystal clear in what services are available and what services she ordered Rather than accept responsibility for the service of her spouse (which is her responsibility), she blames our company in this Revdex.com forum We have attempted to help Ms [redacted] again and again, including by providing her with specific acknowledgement forms to have signed by her spouse We have gone above and beyond with our efforts to help Ms [redacted] Unfortunately, she doesn't seem to understand that if she doesn't order and pay for a service, the company is not responsible for providing the service

To Whom It May Concern:Mr [redacted] came into our McDonald’s Restaurant on June 22, and purchased a drinkHe paid for his drink and he did receive his changeHe walked away before the employee was able to give him his cupHe walked over to the drink bar and walked out the door He then proceeded to the Drive-Thru windowThe manager was aware of what just happened and asked him what he would like to drinkMr [redacted] responded, “I want my drink!”The Manager said, “I know, What kind would you like?”After three times Mr [redacted] said, “Forget it!” and drove awayAt this point there was nothing that could be done because he could not tell us what drink he wanted and he leftMr [redacted] was given his changeWe have it on video.RE: ID # [redacted] Any questions or concerns lis feel free to contact me.Sincerely,Emmett P [redacted] President JDCS Enterprise dba McDonald’s

Complaint: [redacted] I am rejecting this response because: the lack of factuality, professionalism, and helpfulness in both this response and the situation as a whole is disrespectful and near-criminalI will not stand for this First of all, it was not a Chevy Blazer; it was an S-Also, the logic and grammar of a professional email is disconcertingSmall mix-ups perhaps, but telling of a larger issue of lack of knowledge and quality control by this staffI do not know who [redacted] even is; the only interaction, in person and via email, I've had with this company is from ***, who claimed to be the ownerIt is rude and unhelpful for this [redacted] to imply truthfulness and a first-person account when in fact he wasn't thereRegardless of whatever poor attempt at lying these people throw out, the facts remain: I asked for an alignment twice, I was told by supposed tire professionals that matching tires would work for the front, and I did call multiple times with my complaint as soon as I had the error diagnosed by a reliable mechanic with zero returns or offers for solutions What's most trouble is the antagonism and finger-pointing a supposed professional business doss in response to a mistake and complaintNo offer to right the situationNo apologyNo attempt at collaborationNo acceptance of roleInstead, all I've received is wasted time, wasted money, and total blame thrown on me, while they still have my full money and I still have tires that rub when turned half-way (why is it my job, [redacted] , to check that? Don't you do a quality inspection?)Until this is resolved I will demand justice Regards, [redacted]

First and foremost, we thank the Revdex.com (Revdex.com) for the opportunity to investigate and responded to the individual's concerns.On March 16, 2014, [redacted] Professional, Inc("***") received defaulted, student loans in the name of the consumerAfter several attempts to contact the consumer by both telephone and mall provedunsuccessful, the consumer's account was processed and approved for Administrative Wage Garnishment in May, On March 24, 2015, the consumer did contact RevCrest, Inc("RevCrest''), a subcontractor representing [redacted] and agreed to participate in a Loan Rehabilitation Program by making $monthly payments in addition to her wage garnishment.On May 5, 2015, the consumer spouse requested no more calls to his telephone number and a RevCrest representative documented his request and removed his number from the accountNo calls have been made to that number since that dateWith regard to the consumer's allegations of excessive contacts, our telephone records do not substantiate her claimsRevCrest will honor the consumer's request·for no telephone communicationWe remind the consumer that she must return her proof of income, which is a requirement of the rehabilitation program, if she wishes to complete the programOnce the consumer has returned all of her required paperwork and made five (5) payments In a six month period, her account will be reviewed for suspension of garnishment.We apologize for any inconvenience this matter may have caused the consumerWe understand the consumer's concerns and take them seriouslyOur goal is to work with the consumer while staying within the guidelines afforded to us by our client [redacted] *Corporate PresidentRevCrest, Inc