McDonald's

I visited the store with my wife and kids My kids were dying to play in the play area and we had never been inside this McDonalds, so I treated them on a Sunday to let them play and get some lunch Worst mistake I had ever made
Upon walking in, an employee was mopping up a large puddle of water near the drinks by the drain (I assumed someone had spilled a drink, more on that later), and walked up to order food The guy in front of me was complaining that his daughter's chicken nuggets were hard and cold I came up next, ordered kid's nugget meals, and food for my wife and I Kid's came out from the play area after about minutes complaining it was hot and spelled bad (and for kid's to stop playing, that says a lot) I went into the play area and it was uncomfortably warm and smelled like someone had left several dirty diapers to ferment I told the kids to go wash their hands, but both bathrooms were closed (which is how I figured out later that that water being mopped up may not have been water, but backed up sewer, yuck)! I took the kids back into the play area (plugging our noses) to use hand sanitizer (empty) or grab one of the towels (empty), so how is one supposed to clean their hands before eating (especially after getting whatever was in the play area on their hands)? I asked the cashier, who talked to the manager, who did not even both looking over at me (customer), but instead gave a wave and said something to the cashier She said we could use the faucets only, which we did (with a worker mopping up overflowed toilet), and black stuff came out of the faucet At this point I should have asked for a refund and left, but we were minutes from eating a good meal right? Wrong!
The nuggets came out hard and cold just like the last guy's, and none of my kids would eat them (they were literally crying when I told them they had to eat them)
I contacted corporate, who called me and said someone from the store would contact me That was over a week ago and still no contactI will never visit this store again (at this point even if they offered me a golden egg I would not go back) Terrible customer service

We do not have record of this customer using the information provided. Are you able to provide us an account number to review this complaint and account?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Response emailed to client

Response emailed to client on October **, to ***

November 24, 2015Dear *** *** ***,
It is our understanding that the Revdex.com received a complaint about our business with an ID of ***According to the customer statement, one of the sandwiches in his order had a bite taken out of itWe have looked into
this matter, watching Store surveillance on the date in question and there is no footage that confirms this statement.With some research, we discovered that the person with this grievance is the father of one of our employeesWe have reached out to the employee for more information but they have not responded or reported for workWe hope that the Revdex.com agrees that under the questionable circumstances, especially with no supporting evidence, this matter should be disregardedWe feel that we have done our due diligence and that this issue should not reflect poorly on our business.Hope H

We have resolved this consumer complaintI issued a refund of $to the customer in April

At this time, I have been contacted directly by HSBC Bank USA, N.A. regarding complaint ID ***, however my complaint has NOT been resolved because:
In order for the Revdex.com to appropriately process your response, you MUST answer the question
above
Sincerely,
*** ***

This is to informed you about Mr*** *** complaint with our restaurant last September 5, with ID No***. This complaint has been resolved last Sept by sending an email to himWe offered food replacement and as well as asked him if he could drop by our restaurant once again to
personal apologize for what had happened. Customer on the other side, agreed agreed and visit our storeI, the Restaurant Manager personally apologized and took his order and offered it for freeMr*** was happy during this visit, and our apology has been accepted

I am rejecting this response because:I was not aware initially of the service and in January I spoke to *** and I thought she served him via mailI went to the county court today and found out my case is FROZEN because my ex was never served I have to do everything myself from the beginning Take time off from work I am the consumer and the service was not rendered

Response sent to client on ***. Please allow 3-business days to receive

Response emailed to client on November **,

I am aware of the complaint from the homeownerWe sent our operations manager to look at the concern and we are in fact addressing the issueThe entire roof does not need replaced and we are fixing the siding issue and any flashing issuesAs anyone who does construction is aware, sometimes issues
happen in regards to repairs or with sub contractors, but we will address the issues and resolve themThe homeowner must understand we cannot replace an entire roof if for only some issuesWe do understand the concern and we will do everything possible to satisfy the customerWe were just at the home last week and have always stayed in contact to address the issues, and we will continue to stay in contact to resolve themThe homeowner also must be reasonable to understand some things take time to addressThe homeowner is welcomed to call me the owner if they feel they are not getting the service they shouldThank you Cleve ***

Good Afternoon, We have already reached out to Ms*** *** to address this complaint, case The customer was refunded the money the day of the issue. We also reached out to her via email apologizing for the way the incident was handledIf you have any questions,
you may contact our office at *** ***Thank you, *** *** Office Manager AGD Management McDonald's

Tell us why This email is in response to a complaint by a customer that we received on 3/12/18.Our company contracted to purchase and install window and doors with this customer in September The customer chose to purchase high end products manufactured by Milgard windows and doorsOur small
window shop is a clicensed contractor authorized to sell and or install windows and doors since Our company provides a small showroom where our customers are shown products from different vendorsThe customer with the complaint decided to choose Milgard windows and doors as the vendorMilgard offers a lifetime warranty on their products to the homeowner which includes glass breakage and replacement of any defective parts etc that include labor and parts at no charge to the customers.The customer was told this prior to the purchase and given a warranty from MilgardThe customer was told that the products would be delivered directly to his home by MilgardHe was told to provide a safe place for the materials overnight until the work began the following day (preferably his garage)When the Milgard truck arrived at his home he instructed the driver to store them in the driveway, fortunately these high end products are shipped and protected with wood, cardboard, and plastic.Our installers began installing the following day and carefully unwrapped each itemThe customer started to complain about small paint chips and irregularities on the productWe informed the customer that we would immediately contact Milgard to send out a technician to verify any problems with the productMilgard has made repeated visits to the customer’s home and has replaced or corrected many of the customers concerns.The customer was told that our company does not service or replace any parts or defects of the Milgard productsHe was also told that he could contact Milgard using their ###-###-#### number anytime as long as he lived in his home to service his productsFor the record, this will be the first complaint to Revdex.com from a customer regarding lifetime warranty services from Milgard windows and doors.A tarp was accidently taken by our crews and the owner of our company personally returned it and left it with two carpenters that were installing interior doors at the customer’s home that we installed windows for.Our company clearly outlined the scope of work for installing the windows and doors the interior drywall and flooring would be removed to insure the products be square, level and plumbThe customer was to be responsible to finish and repair any interior work needed to complete the processIncluding gaps on floors or drywall.Our installers made every effort to cover the existing Saltillo tile floors with cardboard and drop clothsThe existing Mexican tile is aged and brittle, had many scratches and use sageWe should not be responsible to polish old existing tileOverall, our installers did an exceptional job removing all exterior stucco around the perimeter of all windows and doors on the customers two story homeThe Milgard products continue to be serviced and corrected by the service department of Milgard windows and doorsAll these products are paid in full to Milgard by our companyThe customer continues to owe us a balance of over $and refuses to pay usSince the completion of the job our company has been paid small gradual portions for over six months and has caused a great finical burden to our small companyOur contract required payment upon completion of installation and any service to the product cannot be means to with hold payment to our companyhere

I have been to this location on several occasions in the last month and just about Everytime I have had issues,whether it is cold food wrong order or just plain attitude,I have written the Corp office on each occasion and I get a reply back,saying we are sorry but yet nothing is done to change the issues today I placed and order and it was wrong when I called the store I as told they could not do anything about it , so I again wrote to Corp and filed another complaint this is an ongoing problem with this company,how can you run a business and keep pissing off the customer and expect to stay in business they (McDonald's ) apparently don't care that this franchise owner is running their name in the ground

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
They refunded my balance by check and sent an apology for the poor customer service I receivedI do not believe this would have been resolved without the assistance of Revdex.comThank you!
Sincerely,
*** ***

An address was provided with the complaint:*** *** ***
*** ** ***That is where our response was sent and to your attention. Please allow time to receive the response

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***