McDonald's

I have reached out via email to the customer to see if they are available for a phone conversation. Once I have spoken with them and reviewed the facts of the case, I will be able to follow up with Revdex.com

Dear Sir or Madam, Thanks for sending us a Customer Complaint Service What happened was regrettable this is also a lesson for us to explain to customers more clearly I am the owner of Glorious Nails, who is concerned with customer complaint I would
like to make a statement as such. On Friday of March 26th of 2016, this lady came to our nail salon stating she would like to get her nails done She said, "I want to get a Gel Polish Change." Which is not Full Gel Service The cost of Gel Polish Change are different The service provided in these two differs as well. What she requested was Gel Polish Change which skips manicure and apply Gel Polish only But Full Gel Service include manicure and the Gel Polish. The total time spent on her nails were at least one and a half hour. We recommended that she needed a Full Gel Service because her cuticles need to be cleaned up every two weeks, but she refused the offer saying she had them done two weeks ago We reasoned with her saying her cuticles needed to be redone again, but she refused once more So we just apply the Gel Polish. Finally when we're done with her nails We looked at her nails and everything looked normal She then paid dollars and left She came back a few hours later her mind changed, she barged in and told us to remove the Gel Polish so she can go redo the nail somewhere else So we wasted an extra minute to remove the Gel Polish After we've removed the Gel Polish, she told us to refund the money or redo the whole Gel process again We as nail technicians know even if we were to do the whole process again it wouldn't look as good as getting the Full Gel Service We're happy to repair the problem if there was something with the nail, but we never agreed to redo the whole process on her nails we put so much effort into We also double checked the nail, which was fine, therefore there wasn't a reason to redo the nail Afterwards, we offer her free-of-charge on the removal of the Gel Polish We then apologized to her that we cannot refund the money because we put so much work and time on. * In conclusion, she only ask for the Gel Polish Change not the Full Gel Service, which means she wanted to skip the manicure and that is why the nails weren't as perfect.* Secondly we doubled checked the nails when she came back, and nothing work And if she wasn't satisfied with her nail why didn't she tell us to repair the nail while we were working on her Which could've saved her money, our labor and our time Instead she accept to pay, left, then came back with her mind changed.* We agreed to repair the nail if it was our fault, but never said to refund the money or redo the whole process again for no reason.* We do apologize for not explaining the differences between Full Gel Polish and Gel Polish Change However we cannot refund the money because it was not our fault Like we said before we double checked the nail Otherwise she has to understand how to respect somebody's time and labor when they work on her. We hope she calms down and think before she publicly announce online misconceptions without reasoning, witness, and proof ,she would have to take full responsible for what she had done Thank You Owner of Glorious Nails, Jenny & Phillip

I apologize for the slow response, but Randy does not use that email very often If you could put my email in there *** that would be greatly appreciated

In regards to your comment, I clearly stated
that I had to leave because I had to be at workI waited over a half and hour
for my foodWith this being a fast food chain restaurant I expected fast
serviceI couldn’t wait any longer because there was a line of people
demanding their refundIt took the supervisor almost ten more while minutes
just to get two refunds in cash backMy time is quality and should not be
wastedIt was continued wasted by local headquarters by not responding to my
call back that WednesdayLike again I would like to reiterate the fact that it
was the holidaysI received a call back the same friday, but I could not
respond with me being at workAgain their local headquarters were closed from
the 22nd of December- 25thI called back that same Wednesday and was told by a
worker who could not even find my case on file and what time and date it was
given even though I gave her complete information on when everything happened
Finally when I told her the name she said she’s not in the officeThis was
Wednesday the 27thShe kept saying that my call was a “week late” but yet I
called back Wednesday only days in and only days in on a business days in
when my incident occurred Friday December 22ndSo the lady on the phone told me
not to call back in a strict manner because “Kenyatta” would return my call
back the next morningI waited the entire day of December 28th and never
received a call backSo I called the 29th in regards to my follow up and was
not even apologized to about the situation and only offered coupons to match my
valueWhat’s even more concerning about the term panhandling is that my order wasn’t even
looked up when I paid with a credit cardYet, not in full acknowledgment they
do not know the complete refund I’m supposed to receive if it’s a strict
coherent on panhandlers

My son and I went in for the first time since a previous bad experience where they were SLOW and messed up one of just two breakfast sandwiches
After we got all our food I noticed that the two pc nuggets had no game pieces The girl that had taken our order was waiting on another customer so I waved at the shift manager She came over and I told her there were no game pieces on the nuggets and she said “Yes, we out of those.” I said, I understand but can I get my game pieces some other way and she replied with “If you had given me just a second, I wasn’t finished, I was going to say that I would check and see if we had pieces on other boxes for you”!!!
I was already annoyed at this point but I tried to just let it go but my year old son said something like “Why do you even need to say any of that? That’s not a way to talk to your customers ma’am” and she said “I am speaking to him right now not you” and put her hand up as if to tell my son to shut up! I said something like, so much for the customer always being right and she then said “This is not the first time I’ve had words with you either”! I have only seen her twice and I have never had cause to say anything negative to her before today though my son DID have words with her before I told her that I had already had a conversation with the owner and I would just have another and she said “You do that”! Then when I was walking out I said, I will NOT come back to this store again and she said “Well, That’s fine!”
Many years ago, my wife and I were both Certified Grill Crew Trainers and then Swing Managers at the *** St McCopco store We know about McDonalds and we know about customer service Staff looks to managers for cues as to what is acceptable It seems the owner is OK with his managers getting smart with his customers I will NEVER visit this location again

In response to the complaint submitted by *** ***, please take note of the following:The empty lot that the complainant is speaking of is within walking distance of our tow yardThere is no law that prohibits us to tow vehicles within a certain distance, however there is a law that
prohibits us to tow vehicles further than a certain distance (described in the CVC)If the vehicle towed was more than XXX amount of miles from the impound yard it would create an unwarranted hardship on motorists who are in violation of parking laws if they had to travel a long distance (with no car) to retrieve their vehicle from an impound yardTherefore, the fact that our yard is close to the lot where the motorist was illegally parked is actually a convenience for all involvedI'm sure it seemed convenient, at the time, that the motorist found a parking spot within walking distance of the marijuana dispensary that was having a function at the time that she attended. The motorist stated, in her own words, "After looking around, there was a sign posted."This proves that our company IS compliant with the laws as described in the CVCThe motorist should have read the signage and would not have had to pay $to get her vehicle out of impoundAdditionally, the complainant stated that recently, she had a similar situation happen to her in SacramentoI typically describe this type of situation as an expensive lesson but apparently, the motorist didn't learn from her previous mistakeIts insane to do the same thing over and over again and expect different resultsIf there were other vehicles parked in that lot, they also got impounded or they were occupiedWhatever the reason, it is a terrible excuse for ignoring the posted signage and violating parking lawsHmmm, there is a sign posted that says NO SWIMMING! Shark infested waters! But you go swimming in the water anyways because you see people out there swimming and then you wonder why a shark is chomping your leg offIt's only common senseThe sign is there for a reasonThe fact that the organization that owns the property was not having a function at the time is also a terrible excuseThis does not permit you to park on private propertyHow about a bunch of people go park on your front lawn or in your backyard and say its ok because your not doing anything at the time and its not roped offThat wouldn't be acceptable now, would it?Mainly, WE DO ACCEPT CREDIT/DEBIT CARDSDid the person try to use our machine? If so, there might be an issue with the bankWe accept credit/debit however cash is preferred. There has not been a single person that has had their vehicle impounded, that I've known of, that has been satisfied with the outcomeBottom line is, you should read the signs before you park. NO REFUND!

Pleased with the work and clean-up..............very professional

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Details included in the company's response are not accurate.
Regards,
*** ***

5/22/2014We are in receipt of you letterWe do not have enough information to make a determinationWe have called the customer twice to try to find out more information about his alleged problemWe have not heard back from him in order to try to resolve this.Sincerely,

Complaint ID ***
*** ***We received complaint ID *** on 12/12/and the incident occurred on 12/09/2017. A letter with an apology and "Be our Guest Cards" for free food items at our store was sent out on 12/14/along with an e-mail. Attempt to contact customer
via phone was made on 12/19/asking customer to return our callOur GM at the store has also made several attempts to contact the customer.We have also sent out a full refund to the customer on 01/18/

I still feel violated and taken advantage of I am not a HVAC trained person but I have been a business owner as well and I believe that 200% MARKUP to the customer is truly a violation of ETHICAL practice by any businessI am sure the owner of this business, if overcharged by another business, would have to agree that this is wrong After all, we are ALL customers of someone's at one time or another.I live in a 55+ Community and will be sure to share my experience with our residents Potential loss of some business is eminent All that I am asking for is an adjustment to this request ver inflated Repair Charge.Sincerely,*** ***

Response mailed to client on November **, Please allow 7-business days for mailing

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** That response is on trueFirst of all when the painter came, he refused to address the problems we had upstairs, including wall that is buckling, painters tape ripple, coming through paintMy husband was not home, when the painter cameHe worked at Chrysler from 8am until 4:pmPainter was at our house around 10amWhen I asked for things to be repaired, the painter refusedMy husband did call and told Shaun under warranty we need these issues fixedShaun of Total Restoration refusedAs for the roof it had leaked so much we wanted a new roofThey offered us an extended warranty in which we still have not receivedI would not waste my time, making a complaint if it was unfoundedThis company does sloppy workI still have many issues in the homeStairway has buckles in side wood, they put doors on wrong, they did not glue tile, I have a nail sticking out of ceiling in bedroom etcit had been none stopI even called our insurance company to tell them not to pay themThey received 198,on our homeWe are at the point of wanting to move, I have mold were they repaired kitchen leakAnd they will not repair itThey should not be in businessThis is a truthful statement

Revdex.com:At this time, my complaint, ID *** regarding HSBC Bank USA, N.Ahas been resolved. HSBC Customer Service as well as the branch manager had contacted me by e-mail and phone to investigate the issue. I believe that HSBC upper echelon has made an effort to speed
up the credit of the promotional offer in an effort to resolve the issue quickly (and send me a written confirmation afterward). Thank you for your help in resolving this issue
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and for now, I find that this resolution is satisfactory to me
Mr*** *** of California Legal Pros,
has contacted me and has promised to finish the job for which I contracted them So far, he has made good on his promise and has been very courteous and helpful.Sincerely yours,*** *** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Hello, I
have not received a response from the company now have I received the money that was in my account at the time the company closed my account. Accordingly, please keep this case open. Thank you,*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:The order was not received in a timely fashion and it was extremely difficult to get th company to respond
Sincerely,
*** ***

A response was sent to the customer on 10/** via email

This customer was told that we had discontinued the sauce packets a while back, but the manager did give her some sauce in a small cup, as a courtesy She feels like she should get that now everytime she comes in She has been told our procedure, and does not want to listen to reason

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined
that my complaint has NOT been resolved because:
Account number for *** *** is needed for HSBC bank inquiry *** Money has been withdrawn from my account electronically without my knowledge*** *** last deposit 03/**/of $into the ATM, because he no longer trusted the tellers, noticed his available balance did not match his recordsOn 03/**/his available balance was $2,when it should have been $2, There were some debit transactions up until 03/**/that totaled $ which should have left my balance at $ There are discrepancies in my account information.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***