Mediacom

We have researched and found this modem was returned and the credit was applied to the account on 12/*/We have also credited the balance left on the account for this month to get the account back to even.Sorry for any inconvenience

Field technicians have worked In the area and made repairsThe SNR and CER issues which have now been resolved and have indicated that the problems the customer was experiencing should be fixedAfter speaking numerous times with [redacted] , she reports service has much improved, but she still seems to be having some intermittent issues We have on separate occasions made appointments with her to gain access to the property, in an attempt to have a senior tech correct theses remaining problemsUnfortunately [redacted] has cancelled these appointments and is refusing to grant access to our techniciansSadly there is nothing further was can assist this customer with without her cooperation.If she would like to set up an appointment for a technician please contact us on [redacted] ***Thank you [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2016/04/13) */ All of the issues were resolved, and the customer's installation was completed on April 12, Initial Consumer Rebuttal / [redacted] (2000, 8, 2016/04/14) */ (The consumer indicated he/she ACCEPTED the response from the business.) Issues were resolved after I visited the Rantoul, il officeThe young woman there was of great help and was able to resolve my issue

Stacy,I do apologize for your account being disconnectedThe reconnect fee will be removed and I will also give you a months worth of service I do not understand why the disconnect was put in it was in due to moving to a non-serviceable area.Again I do apologize for the issue and the time out of service

I am waiting to hear back on this issue

I have reviewed the customer letter and the account and I have learned that the service issues have been resolved on June The service manager has issued the requested credit on the account ledgerThank you for the opportunity to respondI consider this matter closed

This is from the Manager in the area.I was there myself on 10/*Found no issues with signalsAll cabling from ped to modem is newFound one bad fitting in living room wall (crimp on) that we could not change because cabling is behind sidingWe did not find any errors or noise on this line or any otherTold subs wife we need to change that fitting but they would need to get an approval letter from their landlordWe swapped out both the DVR and HD box just to cover everythingThere was a T/C scheduled on the [redacted] that was cancelled/ rescheduled now to the [redacted] because sub was not at home for callWe need a letter from your landlord to get the fitting changed behind the siding

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [The response from Mediacom of "The equipment has been removed" is ambiguous and does not address my complaint with regard to account balance, equipment receipt and removal of my account from collectionsI want resolution in the form of Mediacom acknowledgement of a $balance and verification of equipment returnI also want verification they have removed my account from their collections firm " [redacted] ***., ###-###-####"] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: This company continues to dodge the fact that I was told by the company customer service agent in December that service would be cancelled the day I called in to cancel said serviceFurther, the follcalls I made to customer service (after they continued charging my credit card the monthly fees AFTER cancelling service) yielded not ONE agent aware of this until the 5th time I had to call into customer service about this issue In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

I have put the job in for 10-**-Schedule Time is between and told them to make the last call of the day if possible I do not show any nights or weekend opening and it goes into November.I will have them call the number ###-###-#### before they come to your home They may also try to call and move the trouble call up

Tell us why here...We are sorry for your intermittent issues however in reviewing your account there have been no scheduled trouble call to resolved these issues There is a notation of someone calling in on on HSD intermittent issues and the customer was offered a trouble call but declined We cannot issue credit to an account until we know there are issues to resolve If the customer is wanting tech visit please respond Until then, this is resolved

Account is disconnected Nothing I can do here

Early term fee has been removed from account will be receiving a refund in the mail in to weeks

***,I have sent your issue to the supervisor for your area and this is what he has emailed me back."I called Monday and left my contact information timesI also called TuesdayI have received no responseThis customers modem displays no issues in cable edge other than the recent outages we have had."Cable edge is the spot we look and it tells us where there are issues if there are any According to that your internet should be working fine now.I do apologize for the issues you are/have been having if you are still having problems please call Ben and let him know so he can get it fixed for you

[redacted] ,I have looked at your account and do she you had called in with a trouble call on that is the only call I have on file for you sense you started service I do apologize that you had to wait on the phoneYour account is in for a disconnect on cable only and you are keeping InternetI can send you out a [redacted] box to send in your equipment at no charge to you but if the tech picks it up he will have to chargeOr yu can bring it to the [redacted] office which is about miles from you or the Mound office which is miles from youBut I will send you the boxes anyway so you have them if you want to send in

The business has responded Please see below:TO WHOM IT MAY CONCERN, WE DO NOT RECALL THAT THIS CUSTOMER HAS CALLED US IN THE PAST FOR PERFORMING HIS RECALLWE GLADLY CALLED [redacted] AND MADE HIM AN APPOINTMENT FOR APRIL [redacted] TO PERFORM HIS RECALLHIS RECALL SHOULD BE DONE IN ONE BUSINESS DAY WE DO HAVE THE PART FOR HIS VEHICLE AND WE WILL COMPLETE HIS RECALL IF THERE IS ANY OTHER QUESTIONS I CAN BE REACHED AT ###-###-#### OR EMAIL AT [redacted] SINCERELY, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolvedIn response to the Business reply we are sending payment today however Internet/TV service has yet to be delivered Please keep this complaint open until this is complete In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

The [redacted] of the contracting company has met with [redacted] on several occasionsThe home [redacted] is stating that we did damage that can be visibly and clearly seen on a [redacted] street view shot from 2009, that is roughly years ago that shows the same crack he is trying to accuse them of doing just month prior to his complaint dateThey are still discussing but might be heading to an insurance claim to see if the insurance company wants to fight it or pay out for it

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Even though the timeliness in payback and overall customer service from this company was complete garbage at least I finally got my money back Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]