Mediacom

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Yes, a tech did stop by yesterday and I did see that he replaced some lines and my internet is currently working; Thank youHowever, in the initial complaint I had indicated that I thought I should be reimbursed for the months where I had either no internet or extremely slow internet (

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
At this time, I have not been contacted by Mediacom regarding complaint ID ***Mediacom has taken over out of my bank account and has turned on and off and back on a few times and showing a balance on my account when I have paid it in full for
year!
Sincerely,
*** ***

***,
There has been only one service call in that I am showing on your account sense 3-12-and that is the one you cancelled
If we do not get trouble calls put in we do not know there is an issueI will give you one month of credit and that is all I can do without anything showing there were issues at your home

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Thank you for quick response. My bill was originally $25/monthI was promised by customer service REP that my bill will remain same, unless I change servicesI am ready to pay $and $for additional dataI was told by the service rep, recently that my bill will be $for future monthsTherefore I am making this complaint.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
This is unacceptableYour company lied to me about what you were selling meIt is unfair to shakedown customers in that mannerMy previous bill was a month on the nose with the speed boost and the modem includedUnder the new bill I will be charged and then $for the modemThat makes my bill before taxesMeaning my monthly bill will now likely be $before all taxes are appliedI was told that I could buy my own modem and that would get rid of the $charge for the modemThat is great, but it doesn't solve the fact that you lied and cheated your way into an extra $of mine per monthSo regardless of whether I buy my own modem you are making an extra $a year for being a bunch of liarsYour company liedHow could you ever see this as acceptable?I was not sold a package for internet and cableI was sold cable TV for $on top of what I hadI thought I was buying a completely different service and therefor I never authorized changes to me Internet packageIt seems to me that you need to better train your representatives and make this rightThe fact that your representative decided to change all of my services is on them and not meI DID NOT AUTHORIZE the change to my internet serviceI authorized cable being added for $a month along with HBO/ShoTime/STARZ for one yearI asked multiple times if the TV channel package I was getting included ESNP and the Disney channel and was told that it didI was repeatedly told that it didIt took you several days to come out to my house to install and then the first words out of your technicians mouth were that my service would not work for several days or until the line crew cleaned up the noise in the linesOverall your company has been nothing but a problem for me for yearsAnd then this happens? How is this fair? Explain to me how this is fair? If you can not take it back to my old bill amount then I demand that you credit my account $per month for the lifetime of my service from here on out.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Unfortunately we do not warrant 3rd party email clientsIf you have checked all devices that your email has been set up on and changed the password at the same time and in addition waited up to hours before turning the email client back onI would recommend using the Mediacom online email accesswe apologize for any inconvenience. Mediacom

Initial Business Response /* (1000, 8, 2016/04/08) */
I reached out to the customer, they are out on vacation and returning next weekI have setup an appointment with them on the 14th of April at the customer's requestAt that time I will repair any/all issues they are having
Thank you,
***
Technical Operations Supervisor
Ridgecrest / Kernville
Mediacom Communications Corporation
South ChinaLake BLVD
Ridgecrest, CA , XXXXX

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and the work was finally completed unfortunately I feel I should be awarded some compensation based on the numerous issues I had getting this task completedThere was numerous calls I had to make, time spent arguing with representatives and then following up to get this resolved Seems I should be compensated for time wasted, bad services and just plain aggravation by a company that does not respond properly until a complaint is filed
Sincerely,
*** ***

Revdex.com:
I have reviewed the
response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
A service man came out to mark the yard up so they could bury the cable Then another service came out to bury the cable But the service man said the marking of the the yard was incomplete so they could not begin work They now have to wait until the yard is marked up properly then come back to bury the cable So they again failed to complete this task in a competent timely manner We continue to have to be inconvenienced for our time dealing with all these service problems and we still have this hazard on our property Yet no one has contacted us about recompense for our time or inconvenience .
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Tried making customer contact and was unable to reach customer

Credit card should be credited back was done yesterday 10/**/ I would give it three to five business days to show up May be sooner.Thank you

I have read the customer letter and I have reviewed the accountI have learned that our manager has waived the early termination fees for our customer. There will be a balance due for some final services owed before termination of the account. All of this should be reflected in a billing
statement that the customer will receive in the mail. Thank you for the opportunity to respond

I pulled this customers trouble call forward and went to it with the technicianThe history does show some issues out there that we addressed for the internet and fixed that in a previous trouble callBut she was still having issues with her wireless devicesI used the wifi analyzer and
discovered many other wireless devices operating on the same frequencies as hers (Dab Ink) in the 2.4G rangeBut I also discovered that she has router capable of 5G and that she needed to use that or she would continue have issuesShe was very upset that we do not program her devices for thisBut it appeared that she understood that the internet was working it was just that her wifi (not ours) that was the issueCable edge confirms modem operating as it should since our last visitScreenshots of the wifi analyzer are attached She also complained that sometimes the tv would go to a blue screen when changing channelsWe were able to duplicate this and feel that this is an issue with her tvPicture attached as well She also stated that the VOD was not workingWe attempted successfully to order shows on VODIt is believed that the HD box installed did not take the hit correctly when installed I believe this customers issues to be fixedThis is what the tech sent to me

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.Sharon was very understanding and empathic to my situation. I did received various credits to my account however just like Sharon admitted we can credit the account but that wont take the poor service issues away. Also she advised me that I really don't need the cable box that I have if that's what's giving me the issues and all this time I thought I needed this to receive the local channels but I don't even need it only if I want to watch on demand or order movies which has given me trouble on and off since January 2016. So I felt a bit mislead as far as the need for the box and basically I have just been paying $a month for internet all this timeI am over it, my internet still kicks me off because due to Mediacom explanation me and everyone in this building is fighting over the Wi-Fi, so what am I paying for then?! I may as well get used to going to the library again and saving my money that I pay for this service
Sincerely,
*** ***

According to Mediacom records,the customer transferred service on 11/*/and was disconnected for non payment of servicesOur records indicate we have not sent out any pre paid return boxesThe last mailing we sent out was DCT equipment delivered 6/*/The charges for both services provided and
un returned equipment are validIf the customer has a return receipt we would be happy to review the issueEach billing statement sent out to our customers have notice as follows: Mediacom requires a minimum of days notice to terminate service and arrange for the return of all equipmentFailure to return our equipment will result in the following charges ...I have as a courtesy I have waived the day notice and credited the account $ Thanks Mediacom

There is a day disconnect notice statement on all statements sent outYou called in on the *** and we took bill out days to the ***. Your billing is correct

There have been attempts to pull this call recording but it was during a brief time in where the recording server malfunctioned so unfortunately there is not a recorded call for this customer As a goodwill gesture, A $credit was applied to the account on 5/**/for the difference the
customer is disputing, this covers the increase from 4/*/to 7/*/I have placed a $monthly differed credit on the account until the end of the service promotion which expires 3/**/Customer should note that most contracts have an increase in the second year as we deeply discount the first year.Thank you Mediacom

Initial Business Response /* (1000, 10, 2016/09/01) */
I have read the consumer letter and reviewed the account and I have learned that a technician was recently in the house to address all service issues
Thank you for the opportunity to respondI consider this matter closed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer I did cancel the appointments because as I stated there was nothing wrong in my house by any of the techs that have been here beforeThe person on the phone from the legal department is looking for excuses as she did on the phoneShe wanted to blame the issues I am having on my tin roof which is not true, I have issues that are not only wireless, as I had the same issue when my device was hardwired to the modemI agree that it has improved some but there is still ongoing lag in my service which includes the tv serviceI will allow them to come in my home but I will call them to let them know when they can comeAs I stated to her I have anxiety issues and I will get one of my grandchildren to be here when they come into my homeThey have been in here too many times or I would not have made a complaint in the first placeI have had this tin roof for many years and I have no problem with my *** service
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ** ***