Mediacom

[redacted] , [redacted] just emailed me and said he spoke with you and you said all was fine He said he did give you his number so if there are any other problems please call him.Thank you

Revdex.com:My credit card was credited This was done because I also submitted a charge dispute to my credit card company the same day I submitted this claim to the Revdex.com I don't believe the timing of my account being credited is a coincidence This dispute has been settled, however I remain very unimpressed with the way Mediacom has handled this case over the past three months I have reviewed the response made by the business in reference to complaint ID [redacted] Thank you, [redacted]

Jason,I do show the $did go through before the We cannot refund the first one that went throughI do believe you can dispute it with the credit card company

***, I need your mothers address I am unsure who I am to be looking up Thank you

At this time, I have been contacted directly by MediaCom regarding complaint ID [redacted] , however my complaint has NOT been resolved I have been contacted, but am still have I have been contacted, but it is not resolved yet they said they worked on the outside lines, but still having an issueIt seems to be working at times but still have to reset modem and stll have times where the internet is really slowI pay for high speed internet and according to adds on tv they say I should be able to use many devices to surf at the same time, not trueMy daughter up the road is having similar issues but has not reported it due to work and not having someone there for them to checkI do not want to be a pain I just want what I pay forI have been a customer for many yearsI have had them inside my house so many times and the techs always say it is outside my homeI have a anxiety disorder that makes it difficlut for me to allow strangers in my home, but I have allowed them to come in many times and it has always been the same results it is outside my homeEach time I report it it I have to wait for weeks and sometimes more for them to comeThey insist on coming inside where there is no issue, and then I have to wait for someone to repair from outsideI just want it repaired and I am sure they know it is outside my home Thank you so much for your time [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

[redacted] ,In reviewing your services and your statement you did do a speed bump which adds another $per month on your bill Before that you did have over usage charges at $eachOne of the over usage charges were removed when you did the speed bump If you want to lower your billing amount you can drop down in speed and usage but if you go over there will be over usage charges then again

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I wonder who is in charge of your outgoing mail and why it's ok for the to assign blacklisted IP addressand your response is to do nothingyour customer service is not trained to help with emails then why assign them to your clientsAnd why don't you don't have staff that can fix the problems In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

[redacted] [redacted] In regards to your recent correspondence we researched your accounts While our modems we provide our customers do have the capability for WiFi service, not all of our customer's use itSome do not use WiFi services at all,others will opt to buy their own router that will provide their own WiFi signal in their home When we first offered Internet services years ago, we did not offer any routers at ailfor our customersAs technology has changed over the years, we as a company have evolved to offer these additional services for our customersWe started out offering the modems that did not have built in WiFi,and have changed over to aii WiFi modems, rather than carry the expense ot Keeping two ditterent types of modems on handThese additional service can be turned on, if the customer wants that service in their itume drH.I µr eler !) i.u rruiitdvelo go buyiheir own Customers can still purchase their own, it's all their own preferenceIf they do choose to use our WiFi services, we maintain all of our modems and will replace it at no charge anytime there are any issues, including any service issues with the modem, modem upgrades,speed increases,etc We did look back on your account at the address above, and the address where you previously livedWe do show you did have our $wireless services for a time period at your previous address up until 7/31/when you had it removed If we can help you on this in the future, please just let us knowIf you prefer to purchase your own,that certainly willwork with our systemSincerely Mediacom

This is the early termination fee. You do have 90days to disco services. I cannot credit back the money due to you did terminate the service before the contract was up. I can have the phone call pulled to see what was agreed to but it will be at least 3 weeks to get the information... to you.If you would like me to do this please let me know.Thank youAnnette

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved. Sincerely, [redacted]

The watch option is available to the premiums you subscribe to PPV is different because of the content on adult moviesThe only way you can watch is if you purchase it.The charges stay as they are now Like I said before there was one that was credited to you but cannot credit anymore

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here again I say I did not agree to purchase any adult movies you had a mal function on your end and I could have opened any movie at that time with out agreeing to purchase it being you could see I opened those movies you should sure be able to see I did not hit the buy square yes you did refund one movie why??? cause this movie had not been paid for on my credit yet so you dropped the charge agreeing that there was an error on your end being the other movies had already been paid for by my credit card before we saw the charges you would not refund me I have always paid my bills on time and have never ordered any adult movies in my life I was quite shocked when these movies played with out me agreeing to purchase them as I said before you can see I was just checking the system out as you can see I only opened the movie for a few minutes and then checked another movie only to find out they all opened up at this time I am afraid to watch any on demand channels as I may get billed for something I did not agree to purchase I don't know how to make myself any more clear I am not trying to watch any thing for nothing all adult can be removed from my menu I would like that please understand that I would not be typing this if I felt I was wrong as you can see this typing is a chore sorry for the poor job In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

While we do our best to hold down pricing, it is necessary from time-to-time to have rate increases, particularly when our programming costs go up I would recommend to this customer to contact our customer service department to see what might can be done to potentially eliminate some services in order to reduce their rate

The customer does qualify for a $gift card for placing a Mediacom Triple Play order though us directlyOn the customer placed the order through us and we sent the customer our order confirmation email which included a link to our rebate formThe customer is required to submit the required rebate documentation to us first in order to get the $gift card The email was sent on 1216, to: [redacted] – To date we have not received the required rebate documentation from the customerThe customer has till to submit the required rebate documentation in order to qualify for the gift card Please fill the rebate out as soon as you can

I have spoken to the customer after our technician went out to replace the modem on Customer states that since then, they have had no further issues with services or speedsThe account has also been credited $in credit in relation to these issuesThank you

I have been told that the supervisor and the technicians have been working with you on this If there is credit due they will let me know so I can credit you.We will get this taken care of for youI do apologize it has taken this long

On February **, 2017, a Mediacom technician replaced the exterior drop, and two exterior connectors. On February *** 2017, Mediacom technicians replaced the customer’s exterior drop (due to nicks in the drop), as well as replaced interior connector and replaced the Wi-Fi modem with a Mediacom... all-in-one MOCA modem as the customer was using a personally owned router. In addition, technicians reconfigured the drop system to accommodate the use of a MOCA splitter. Technicians then relocated the modem to the same outlet as the mg 1 line, where the modem line had a 90-degree bend. A total of $17.83 in credit will be reflected on the customer’s February 2017 statement. An additional $110.94 in credit will be reflected on the customer’s March 2017 statement. Mediacom

[redacted] ,We have reviewed your concerns with the previous account you had with Mediacom; we will go ahead and credit your last month’s bill and will be sending you a refund for that amount (Which I will know as soon as the credit goes through). I tried contacting you on... 0415 but your mailbox was full so went ahead and contacted you by email to let you know what we will be doing as well and confirming your mailing address where the refund will be going to. We will keep in contact with to let you know exactly when that refund will be in the mail.We apologize for the inconvenience of the problems that you had experienced. We hope that we have achieved satisfactory resultsAt Mediacom, we are very serious about our customer’s satisfaction and we work hard to get to the bottom of any customer complaints. Please let me know if you need additional information to close this case as satisfactory.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The response is of a phone call? My compliant is customer service of local office, not via phone?I requested to discontinue internet service, the service representative verified name and address and mentioned that I didn't have to do anything and owed nothingThe representative said specifically " I will talk to the manager to waive the fees and send a statement" Then days later I received a bill of service for months service and late fees, I went into the office and they noted they had not disconnected service and internet was still being connected tooThey agreed to waive the late fees and I agreed to pay the additional month of services, Nothing was ever noted about disconnection fees, but my card was charged for them.Problem is termination fees were only mentioned in waving fees and that they forgot to disconnect service when originally requested I was misinformed times, and no one on the services providing end communicated effectively to inform meI am unhappy with actions not matching words and I am paying additional service fees and additional months fees?It is not a solution to say pull a phone call? Maybe check SOP guidelines for all offices so that everyone is on proper communication level In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The message from business is false. First, *** *** ***, who claims to be the *** of Communication Data Link called me on the phone indicating that up to the Revdex.com claim against Mediacom he was unaware of any problem and that his employee *** *** had not informed him of the situation. Secondly, he has met with me only once (Nov *** 2014) at which time he was shown the pictures taken before I purchased the house (July 2013) which clearly show no damage to the parkway. I also showed him estimates on concrete repair and repair of the irrigation system secured from independent contractors. He asked me to hand over the complete file so he could discuss it with Mediacom on Nov *. He also indicated the independent contractors were overestimating the cost of the repair and that his company could do it for a fraction of that cost.I stated that given the previous lies of *** *** who claimed that a *** earth picture from showed the damage was present since then, I was reluctant to surrender my evidence and I would consult with my lawyer on the best way to make this file available to him. *** *** informed me that he was meeting with *** *** (from Mediacom) on Nov * and he would get back to me. He has not called or returned to my house since Nov *. I am concerned that *** *** may try to perform makeshift repairs with substandard materials and quality just to get Mediacom out of the problem.So far Mediacom and its subcontractor Communication Data Link have not resolve the issue they caused and we already had the first snow. They are purposely delaying the resolution of this claim
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***