Mercari

This transaction was canceled and the buyer was issued a refund after we received confirmed delivery that the item was returned:
***
We'd recommend the seller reach out to their local post office for further information
regarding the location of the item
Signed,
Mercari Customer Experience

Our compliance team has reviewed this case and determined that this user must complete an ID verification process known as KYC (Know Your Customer) to allow this user access to their fundsWe ask that they complete this process by following the instructions that have been sent to them, no further
action can be taken at this timeSigned, Mercari Customer Experience

Complaint: ***I am rejecting this response because:This company is full of itThat whole site is full of fake thingsMy items are originalThe site says sell your used itemsI received those items as gifts and sold themNo complaints from any customers I am rated as a star sellerI just need them to release my fundsI can't wait daysEvery time I sell an item they take percent right away which I am fine with So they should release my hard earn moneyIf they worried about counterfeit items then they violating their own policy and they should be shut down as a business because as I have stated that whole site is full of fake items .Sincerely,*** ***

Greetings,
After filing my Revdex.com complaint (and notifying Mercari that I was doing so), they have now responded and are allowing me to return the itemIs there any way I can cancel my complaint through the Revdex.com?
Thanks,
*** *** ***

We are unable to locate this user's transactionWe are happy to investigate further if they can provide us with the transaction item id in questionSigned, Mercari Customer Experience

After further communication with our compliance department we are allowing this user to request their funds on 9/15/Signed, Mercari Customer Experience

Complaint: ***I am rejecting this response because: their response is untrue .it's clearly stated in the rules only gold bullion .and silver Bullion is still being listed and sold on their sites Sincerely,*** ***

Mercari reviewed this account and removed this user from our platform for violating our Terms of ServiceThis user has no outstanding Balance, and received Direct Deposits for their sales in March of
Once banned, users are unable to create new accounts, so they will continue to
receive error messages when attempting to do soPer Mercari's Terms of Service, "Mercari may prohibit a user that is terminated for engaging in any prohibited conduct from using and accessing any future services provided by Mercari." We apologize for any inconvenienceSigned, Mercari Customer Experience

Final Consumer Response /* (2000, 15, 2015/06/26) */
Mercadi refunded me the $for my transactionProblem was solved

To whom it may concern,
We stand by our previous statements and will not revisit this case
Signed,
Mercari Customer Experience

From: ** *** [mailto:***] Sent: Sunday, July 02, 2:PMTo: info Subject: Re: You have a New Message from Revdex.com Serving San Francisco Bay Area and Northern Coastal California, Complaint #***
Regarding my case complaint #***
I think this is extremely important to note:
I have three screenshots that will sum it all up in the eyes of law enforcement: the email stating the package was in transit, the email that I got minutes later that Mercari has canceled the transaction entirely, and the tracking information that proves the buyer actually accepted the delivery rather than being honest and refusing the package that we all know they didn't pay for and that right there strongly, if not irrefutably, suggests a clearly conscious decision of intent

Final Consumer Response /* (2000, 8, 2015/07/01) */
It took month for me to get my money for the item I sold to SCAMER byer *** ***
*** *** Dr Apt *** *** *** XXXXX
Mercari has finally released the payment

To whom it may concern,
When the seller was notified that the return request had been approved, they were asked if you wanted the item backBy selecting “No” and confirming, the user indicated that they did not want the item to returned to themThis prompt is followed by a final
confirmation. The buyer has already received their refund, so we are unable to assist with a returnThis case has been closed.
Signed,
Mercari Customer Experience

To whom it may concern,
Per our terms of service tobacco and vaping paraphernalia are prohibited on our platformThis user has been warned multiple times and after continued abuse of our platform has been terminated
Signed,
Mercari Customer Experience

This transaction was canceled on 8/31/after the item was confirmed delivered to the seller
The buyer was issued a refund in the original form of payment
Signed,
Mercari Customer Experience

Mercari approved this buyer's return on 11/17/The transaction was eventually completed and the buyer forfeit their eligibility for a refund after they failed to return the item within days of receiving the labelThe transaction was completed on 11/28/
In order to be eligible for a
refund, buyers are required to send the item back to the seller
Signed,
Mercari Customer Experience

This user contacted us outside of our 24 hr return dispute period and so was initially denied. Upon further review we have decided to release the sales profit for this transaction to the user as a one time exception. Please bear in mind that we will be unable to extend this same courtesy to other...

instances where the user contacts us outside of our return dispute time frame. Signed, Mercari Customer Experience

Hi I would like to cancel my complaint I had finally got a hold of the company talked with them they realized it was not my fault after reviewing my account and apologized and they're asking me to withdraw my complaint which I'm fine with it. Complaint # [redacted]. Thank you for your help....

[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

To whom it may concern,
 
At this time we are awaiting identity verification as requested by our compliance time, once we receive this further action will be taken.
Signed,
Mercari Customer Experience