Mercari

This user has been suspended after being flagged by our payment processor for confirmed fraudulent activity. We are unable to assist further regarding their account status or this transactions. Signed, Mercari Customer Experience

Per our existing communication this user's issue has been resolved! We apologize for inconvenience in the matter. Signed, Mercari Customer Experience

Regarding this inquiry, we have released the funds to this user's Mercari Balance because we have determined the item was not returned in the same condition. We apologize for the inconvenience. Signed, Mercari Customer Experience.

Mercari considers this case closed. Signed, Mercari Customer Experience

Complaint: [redacted]I am rejecting this response because:
I have a filed a mail fraud claim through the [redacted]. Mercari is incorrect regarding the...

transaction. This item was never shipped out at all and I hold them legally responsible for not following up on my dispute promptly. According to the US postal service, the seller only uploaded the shipping label and never once shipped the item out. I am waiting on the post office to contact me back to pursue charges pending an investigation. Mercari should never allow this happen. This person stole from me. They took my money and ran. Mercari has yet to ban this member from their site. This is highly illegal and should not be tolerated whatsoever. 
Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because I never traded or intended to trade anything with my customer. The same response that [redacted] received from Mercari was the same response that I received when I got in contact with them. First of all I believe and I feel it's stupid if they suspend some ones account for saying a word "Replace"  or "Exchange" . I have contact [redacted]. Because I want mercari to remove my Warning because I never Traded anything. Let me explain my case again. I had an item listed for sell in mercari a customer from Mercari wanted to buy my merchandise I sell High end Cosmetic from [redacted].My customer ask if it was possible to exchange the item from a different listing that I had in my closet,  Since I have a variety of items listed. I had five items under the same listing because it was a LOT. My customer didn't wanted one of the items that I was selling in the listing and she ask me if she could traded for a different one in my closet She and I mention the words exchange and trade because she and I couldn't find a different word to communicate each other. After, she proceeded with purchasing the items worth $168 we both received a message from Mercari from the automatic Machine saying that our account was suspended for 24hrs and that it was our FINAL Warning after second one if we receive a third Warning they will Remove, basically Delete my account forever.  All I want is Mercari to remove my second Warning because I believe it's unfair. I tried so hard to explain to them what happen and there isn't a way to get someone from a higher team from Mercarie to  help me. Right now my account is not suspended because it was only for 24 hour, but if I get another warning I will get deleted. The reason why I don't stay quiet it's because I believe it's unfair the way I got a warning. All I want is mercari to remove my warning from my account I've been receiving so many messages from them saying Final warning when I'm not doing anything wrong. All I do is sell my merchandise make my customers happy anf that it. I need a better response from Mercari.Every time you contact them they tell you the same thing over and over its very frustrating. Also about there automatic machine. What they said is false because they do have a automatic machine not a real human sending you warning and responding to customers inquires. If you need support a real person contacts you 5 days later. It's ridiculous! Please help me get my Warning Removed from my account I really appreciate all the help that I'm getting from [redacted]. Thank you for getting in contact with me again. I hope to hear soon from [redacted] again. Thank you! Sincerely,[redacted]

To whom it may concern,
 
The buyer did not inform us of any defect in the item until after their return request was denied. The initial reason provided was that the wrong item was purchased. 
 
As a one time exception we have refunded the buyer in Mercari...

credits. 
 
Signed,
Mercari Customer Experience

This account has been reinstated after an error with Trust and Safety department. We have also provided courtesy credit for the inconvenience. We appreciate the customer's patience and understanding.
Signed,
Mercari Customer Experience

We have determined that the user has engaged with strictly prohibited conduct in the marketplace such as creating multiple accounts and causing multiple disputes with their buyers.As stated in Mercari's Terms of Service Article 9. ""Mercari may prohibit a user that is terminated for engaging in any...

prohibited conduct from using and accessing any future services provided by Mercari. Mercari will not be obligated to refund any payments or provide any compensation in connection with acts taken by Mercari in accordance with this Article.""As this user has been suspended previous and has still created additional accounts, they are ineligible for reinstatement.
Signed,
Mercari Customer Experience

To whom it may concern,
 
For item id [redacted] "LAST CHANCE! Vintage Rhinestone Earrings" per Mercari policy if an item is delayed for other 5 days while in transit we cancel the transaction to refund the buyer as soon as possible. In these cases we advise the seller to contact [redacted]...

for further assistance, the tracking for this item provided by the seller, who elected not to use our prepaid label, shows that the item has been in transit since 6/12. 
 
For item id [redacted] "LOWEST PRICE! [redacted] w/ Bands & Access." we show that this transaction was completed on 6/26 and funds were released to the seller at this time.
 
Signed,
Mercari Customer Experience

Due to the violations of our Terms of Service, Mercari considers this case closed. Signed, Mercari Customer Experience

Final Consumer Response /* (2000, 6, 2015/09/11) */
This has been resolved. I was refunded my money. 9-2-15

This transaction was canceled on 6/16/2016. The buyer has received a refund in the original form of payment. It can take around 5-7 days for the funds to appear back in the account.
Mercari considers this case to be resolved.

According to Mercari’s Terms of Service Article 2. User Registration; Account Information: Users “are only able to register for one account.” It also states that “Mercari may choose in its sole discretion not to approve your account registration if:… (iii) you have had a previous Mercari account...

terminated or suspended; or (iv) Mercari otherwise determines that your account registration would be inappropriate.”
After multiple breaches in the user agreement, this user is ineligible for reinstatement.
Mercari has closed this case.

Mercari's moderation team reviews seller with an unusually high percentage of cancelations. Our system shows that this buyer was issued a refund in the original form of payment. If there are any issues with the refund, please contact our help center. We apologize for the negative experience. Signed,...

Mercari Customer Experience

Complaint: [redacted]I am rejecting this response because: If this situation is in regards to me, I should be able to obtain the details on why my account was suspended. Why is it secretive with this company? Sincerely,[redacted]

This user has received several responses to their inquiries through the in-app Help Center. Mercari has determined that this user has abused shipping labels by transacting with another Mercari account.
 
 
Per Mercari’s Terms of Service, “Mercari may prohibit a user that is...

terminated for engaging in any prohibited conduct from using and accessing any future services provided by Mercari.”
 
This user is ineligible for reinstatement, and has been permitted to request a Direct Deposit to receive their funds. This account will be deleted once the Direct Deposit is processed.
 
 
Mercari considers this case closed.

Complaint: [redacted]I am rejecting this response because:I have not received a refund. And the company will not allow me and more correspondence on the subject. Sincerely,[redacted]

We apologize for the error in this instance. Since the tracking information was not updated the item was presumed not delivered and cancelled, the seller has provided us with the correct tracking information and we have now released the funds for this transaction. Signed, Mercari Customer...

Experience.

Regarding this inquiry, we have reimbursed this for the item price in Mercari Credits. Moving forward, if there is any issue with an order, please contact us immediately, so we can address the issue as soon as possible. Once a rating is submitted, we will no longer be able to process a return and/or...

refund. Thanks for understanding. Signed, Mercari Customer Experience.