Metabo Garcinia

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, Cynthia M***

Upon reviewing the account I do see that [redacted] signed up for the day trial offer with our products the Metabo Green Coffee and the Metabo GarciniaIt does state on the website and in the terms and conditions that must be agreed to before placing the order that the trial period starts the day the order is placed and it is the customers responsibility to contact customer support so that we can extend out the trial period or reship the product if necessaryIt also states the prices of our products as well as the trial period informationIf the customer does not cancel out within the trial period once it expires the customer is then billed for the original products received within the trial period and placed on a day auto bill and ship program until the customer does cancel outOur products are only available online and due to quality of our products they are more costly that what you would find in the store as the customer stated [redacted] placed the order for the products on 1/30/and we did not hear from her till 2/27/We are willing to offer the customer a refund if the products are not opened they can be returned back to us for a full refundThe customer would need to email in to customer care so that we can provide the necessary informationIf the products have been opened we are still willing to meet the customer half way and offer a 50% partial refundIf the customer wishes to accept a 50% partial refund then the customer would simply need to respond back stating that they will accept the 50% and we will issue the refund immediately

Do yourself a favor and do not purchase from this company any "trial" offer, because you will end up paying much higher fees than originally expected While the company may stay within the legal limits of the law, their online practices are very deceptive There appears to be no recourse, and if not satisfied, you will be not be given a refund High $$ lesson learned the hard way!

[redacted] , I see that you called in on 04/15/and customer care refunded you in full due to returning the productThe account has been cancelled have great day!

Two products were ordered from [redacted] The products were promoted as "free Trial offering" Payment for shipping and handling was required, $and $This was billed to our account via our debit card With in business days, a two month supply of each product, $each, was billed to our bank account We did not request these addtional productsWhen I called the customer service number listed on the website and on the bank statment, [redacted] , the call center answering that number denied being VLHealth, and also denied handling the two products ordered

***,Thank you for contacting us and sharing your concern we want you to be satisfied with the product and your experience I am sorry to hear that you were not satisfied I have reviewed the account and see that it was already canceled out for you I understand there was some confusion when it comes to the charges for the end of trial As a resolution today I have refunded the account to resolve the concern I hope you have a great weekend!

Hello, we received your letter regarding ***'s experiencePlease note the letters are duplicates and there were two ID numbers assigned to the same complaint, she only ordered one product.She signed up for a 14-day FULL SIZE (not a sample) trial of our production 05/19/2015, and because she did not call and cancel she was billed the product's full price on day (which was 06/02/2015)She called in on 06/04/and inquired about the charges, and representative [redacted] *explained the terms of the trialWhen you check out, you agree to the trial terms and conditions as well as agree to the shipping charges for the trialThe product she received was a full size serum, and only paid shipping originally ($5.95) [redacted] offered her a 35% refund on the full product price and she acceptedWe are very sorry that she did not notice the terms and conditions as posted, but again, this was a free day trial NOT a sampleWe do not sell or provide samples in any wayHere are the terms and conditions in question, explained to her via phone and available/agreed to at checkout and online:Terms and Conditions for Trial Customers Cellumis does not sell trial size or sample size products, any products you receive from our company are full sizedAUTO SHIPMENTS AND BILLING By placing your order you will be receiving a day evaluation of Cellumis for the price of $89.99(Cellumis Age Defying Serum),$89.85(Cellumis Advanced Eye Gel)You will also be enrolling into our convenient auto ship program once your evaluation expiresYou understand that during your trial evaluation you will be billed in EXACTLY days after the day you submit your orderYou also understand that after your trial period ends you are subscribing to a monthly shipment program and you will be charged $(Cellumis Age Defying Serum), $(Cellumis Advanced Eye Gel) per month and EVERY days there after unless cancelled.You also understand that you can cancel at any time, subject to the provisions of section 3, without further obligation by calling [redacted] , Monday - Friday between the hours of 9am-5pm MSTYou will receive your package within business days of each paymentPlease allow Business days for your initial Bottle

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Attention Revdex.com: We have attempted to reach you via phone and email with no response This is not our company and would like the complaints that are not our company Cellumis removed from our list of complaints In addition two complaints closed as unanswered during the period of time we have been trying to get this resolved and those as well are not our company please resolve this and return our emails and calls ASAP We would be more than happy to help these customers if they were ours but are note please fix this as requested

Thank you for contacting Customer SupportWe do apologize for the situation and upon reviewing the account this is the information I was able to locateIt does appear that we have released the funds on our end back to the original form of paymentAgain I do apologize and I will pass this information on as well to upper management to see if there is anything further we need to do on our end to help get this situation resolved for the customerMetabo Green CoffeeRefunded 4/23/$Trans-ID: [redacted] Metabo GarciniaRefunded 4/23/$Trans-ID:

ATTENTION Revdex.com PLEASE TAKE THIS OUT OF OUR COMPLAINTS WE ARE METABO GARCINIA AND THIS IS NOT OUR CUSOTMER OR COMPANY LISTED

***, Upon reviewing the account we were originally unable to issue a refund due to the account being in Charge back status, the account has been cancelled and there has been no further chargesI am showing that you did speak with a member of our customer service team, it appears that the dispute filed was lost and the funds were returned back to usAs a courtesy we did issue a refund for the charges associated with the full cost of the products in the amounts of $and $as of 09/02/Please let us know if we may be of any further assistance Thank you for contacting Customer Support, Mindy

[redacted] I apologize for any inconvenience this may have causedIt seems there may have been some confusion when it comes to the trial that was signed up forI have reviewed your account today as a one time courtesy and resolution I have refunded the account in fullPlease allow 3- business days to see those refunds back in your accountI hope this resolves the concern today I hope you have a great day! Laurren G***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I know that my issue was not with your business, but with a rude, immature employee of yours in customer service I wish I had her name, but I don't Regards, John B***

Dear [redacted] ***,I am sorry for any inconvenience or confusion when it comes to the trial that was signed up for We want you to be able to try the product and see the results our customers are seeing As a courtesy we have refunded the account in full and you can keep the product we encourage you to try it I hope this resolves your concern today I hope you have a good day!

[redacted] ,I have reviewed this complaint and as a resolution refunded the account in full I see that you returned the product so I have refunded the account in full to resolve this have a good weekend

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] Thank you for your assistance to help me get this situation resolved It wouldn't have been possible without you Have a great day Lilia Stuart

With our products the customer is on a day trial with the products if you decide the products are not for you and cancel within the trial period you are not billed anything further, however if you do like the product and want to continue on the program you are billed after the trial period expires and placed on a day auto bill and ship program till you do cancel outThese are stated in the terms and conditions that must be agreed to when placing the orderThe customer placed order on 3/30/and we did not hear from the customer again until 4/15/when the trial period had expiredIf the products have not been opened then we willing to offer a full refund on those products returned however if they have been opened we are still willing to meet the customer half ways and issue a partial refund of 50% even though the terms and conditions were agreed to when placing the order

Hello, please find a response to [redacted] # [redacted] We are sorry she was unhappy with her experience, but we are unable to find the issue at handShe was seemingly happy with the product and had the opportunity to cancel and send it back, but chose not to (as it has not been received)We refunded the product price $as a courtesy (today), she disputed $on her Revdex.com informationShe is welcome to call back and discuss further, or email us at [redacted] We hope she is happy with the refundThank you!

Hello, I had called in and signed up for a free trail of the Metabo Garcinia as well as Green Coffee on or about 3/29/The order, which was supposed to arrive within a couple of days, acutally arrived much later than I had expected On 4/13/I noted that I had a charge of reflected on my bank account ($each for the Metabo Garcinia and the Green Coffee) I called the company to inform them that I had wanted the advertised sample only and no further ordersThey informed me I signed up for a 14-day trial subscription which I had received no information on during the initial callIn fact the only interaction I had with the representative, other than requesting the original offer, were efforts to sell me additional products which I declined Fortunately I had not yet opened the products and after a (very spirited) talk with the Customer Support rep about the misleading advertising of their product she stated that I could return the products for a full refund I am going to be returning the items today and will see how proactive they are in refunding the, [what I consider] deceptively, charged funds