Metabo Garcinia

Good Morning,Thank you for taking the time and I do appreciate what you have resolved so farAt this time there are only of credits to my account:$14.95$and$89.95There should be one more additional refund of $Please let me know when resolvedI also thank you for the quick turn around on this issueMy best regards, ***

*** ***,I have reviewed your account and apologize about the confusion when it comes to the trial order placed on 07/15/2015. After reviewing the account I have refunded the account in full as a resolution I hope this resolves the concern please give 2-business days to
see the refunds in your account have a great day.*** ***Order ID:***

Despite their response via the Revdex.com web site where this company said it would refund my charges in full, I received the following email from them on the same day (11/29/16):
Refunded Order Notification
Order Number: ***
Ordered on 08/11/09:58pm
Dear *** ***, This email is to inform you that we have refunded the amount of $back to your payment method originally used on order number ***, which was originally purchased on 08/11/09:58pm for the total amount of $If you have any questions about this notification or if you feel you are receiving this in error, please feel free to contact our Customer Service teamIMPORTANT: Charges will appear on your credit card statementSincerely, Your Friends at Metabo MatrixIn this email, they say they have issued a refund for $(but as of 12/2/16, no refund has been issued to my credit card), NOT the actual total refund due, which is $109.90. I responded to this email questioning why the amount was incorrect (sent 11/29/16). The company has not replied to my inquiry. I understand that they say the refund will not show for 3-business days, but I'm concerned the amount will be incorrect if they do issue that. I would like a corrected credit memo, and will not accept their email as resolutionuntil the money is actually refunded into my account. I don't think I'm being unreasonable, based on their past actions. I feel I have to see the credit before I can consider my issue concluded. Thank you for your consideration of my concerns
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.As a result of their fraudulent charge, I was charged with a $NSF fee today. How would they like to resolve that issue? I would be happy to provide proof of their causation as my bank is fully aware of their fraudulent charge. They are investigating and I have consulted an attorney.
Regards,
*** ***

*** ***,
I apologize for the inconvenience I have looked over the account and refunded the charges in full. Please let me know if you need anything further

*** ***I have reviewed the account to check on the status of the refunds issued. I see that they were processed successfully on 02/11/2016. I will provide the transaction ID's so that if you are still not seeing these refunds your financial institution may be able to locate them for you Please let me know if you need anything else have a great day! 02/11/07:29am - Refunded - $Trans-ID: ***02/11/07:30am - Refunded - $Trans-ID: ***

[A default letter is provided here which indicates your acceptance of the business's response. If you
wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Kimberly H***

Dear *** ***,Thank you for contacting VLHeath and sharing your concern we want you to be satisfied with the product and your experience I am sorry to hear that you were not satisfied I have reviewed the account and as a resolution today we have refunded the account
in full Please allow 3-days to see the refunds reflect in your account I hope you have a great day!

*** * ***
I have reviewed the account and see that you called in to cancel back on 11/21/2015. I do apologize for the inconvenience or confusion when it came to the trial that was signed up for. As a courtesy I have refunded the account in full. Please allow 2-business
days to see those refunds. I hope this resolves your concern have a great day!I did review the account and see two charges so as a courtesy I refunded both I wish you a great day!

*** ***
I have reviewed your account and see that you called into customer service to get your account canceled and wanted a refund I apologize for any inconvenience I have refunded the account in full today I hope this resolves the complaint today Please allow
3-business days to see the refunds

Revdex.com=THIS IS NOT ONE OF OUR CUSTOMERS IT STATES THEY ORDERED FROM A COMPANY VLHEALTH THAT IS NOT US WE ARE *** *** PLEASE CORRECT THIS THANKS

*** ***,I have looked over this account as see that we refunded the account in full back on the 20th and 22nd of February. The account was canceled as well I hope this resolves the concern have a great day!

*** ***,I have reviewed the account and see that the account was refunded in full on 07/02/The accounts were canceled back on 06/29/You should have received those refunds in 1-business daysI hope this resolves the concern have a great daySorry for the late
response. *** You were refunded $x

Dear *** *** ***Thank you for contacting VLHeath and sharing your concern we want you to be satisfied with the product and your experience I am sorry to hear that you were not satisfied I have reviewed the account and as a resolution today we have refunded the account in
full Please allow 3-days to see the refunds reflect in your account I hope you have a great day!

BUYER BEWARE!!!!!! If you cancel GET CANCELLLATION NUMBER, WHO YOU SPOKE WITH, DATE AND TIME THIS COMPANY Charges Double for online orders Go to REPUTIBLE COMPANIES to purchase creams and cosmetics
I saw an ad for the facial and eye creams and was interested in trying them but before completing the online request thought better of it and tried to cancel before submitting Within a few minutes I received a call that said it would be recorded, a man from Cellumis wanted to confirm my order I said that I decided I wasn't interested and wanted to cancel The man was irritated and went on saying he wanted to send out the product and talked over me when I said I wasn't interested and to cancel the order
A few days later I received an unmarked package that said it was from a Fulfillment Center, Scottsdale, AZ I opened the bag and it was two small bottles of the afore mentioned creams I thought they were samples and may as well try them
Today I got online to check my bank account the two shipping charges showed a few days ago and two separate pending charges for the creams $and $ I called the bank immediately who connected me to the Fulfillment Center Of course there was no record of anyone speaking with me
They offered 30% reduction*** contact was useless as well, stating to take the 30% reduction before the Fulfillment contact, ***, hung up and I would owe the entire amount The conversation was going no whereI countered with offer to pay half which *** took
After talking with them I went on line to the company web site the two items are available online for $each
VERY POOR BUSINESS PRACTICES

***,I see that you called in on 05/01/with your bank and agreed to a 50% refund on the full charge. I wanted to go above and beyond to resolve this experience for you and refunded the remaining charge I hope you have a great day!

Paid for samples for $Month later, was charged $for items I never orderedNo number on invoices, bottles, and web siteNot listed with Directory AssistanceDid not see number until I came to Revdex.com

***,
I apologize for any confusion when it comes to the products that were signed up for. I have reviewed your account and see that you were charged times two of the charges you placed in chargeback with your bank. Once a chargeback is placed we are unable to provide any type
of refunds on those charges. What I was able to do is refunded the two that were not in chargeback as a resolution today. Please allow 3-business days to see those refunds
69.95=Chargeback49.95=Chargeback69.95=Refunded49.95=Refunded

Thank you for allowing us the opportunity to assist the customerOur return policy states that we must receive the product back and verify that it had not been opened before we are able to release the fundsEven if the tracking number shows that the product had been received by us the products may
not have been checked and verified that they had not been opened at the time the customer called inThe account will be notated that we have received the products back unopenedI reviewed the account and we have in fact received the products back and it has been verified that they were not opened and as of today we have released the funds back to the original form of payment in the amount of $and $

While I am working with my bank, I will also be seeking legal advice on matterThe information you provide to my bank showed a tracking number that indicated this item had been delivered to my mailboxWhen I looked up that tracking number, it showed that the item did not even go out for deliverySo you are systematically lying & cheating people out of their moneyI think a class action suit would be best course of action for me based on all the other reviews I've seen. Kindly let me know your thoughts on that***