Metabo Garcinia

thank you for your quick action, however only half of the charges have been set to credit to meI received an email stating I was getting a refund for $89.99, which is great, however I was charged $twice, so I will need to be credited twiceThank you

Tina, I have reviewed this account as see that one of the two charges are in chargeback with your bank Once a chargeback is processed we are unable to provide a refund on that charge In an effort to resolve this complaint I have refunded the other charge in full The outcome on the other charge will be between you and your bank at this point

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

A**,I am sorry that customer service was not able to provide a resolution you were happy with I have reviewed the account as see that back on 11/16/you spoke to Destiny who canceled your account and provided you RMA's to return two products It looks like those products were never returned so no refund was provided As a resolution to this complaint I have refunded the two most recent charge of $and $please allow 2-business days to see those funds

[redacted] ***,I do apologize that the agent was unable to find your account I found your account as well as reviewed it as a resolution I was able to refunded of the charges I am unable to refunded the last two due to you placing them in chargeback status with your bank Once a chargeback is done we no longer have the funds to release on our side The refunds for $and $were processed today please allow 1-days to see those refunds in your account I hope this resolves the concern I have listed your Order IDs below have a great day! [redacted] ***Order ID: [redacted] Order ID: [redacted]

[redacted] I apologize for any inconvenience this may have causedIt seems there may have been some confusion when it comes to the trial that was signed up forI completely understand your concern after reviewing the account I went ahead and refunded the account in full as a courtesy and canceled the account as a resolution today I hope this resolves the concern have a great day! Laurren G***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] satisfied that the company has made this right by meIt was only fairRevdex.com, thank you for your assistance with this!

[redacted] ,I do understand your concern and apologize about the confusion when it comes to the trial that was signed up for As a resolution we have refunded the other 50% of the charge please allow 1-days to see that refund Have a great day [redacted] ***

LeighAnne B [redacted] , I do see that you returned the product at this time and should have received the check Please let me know if you have not so I can follow up with upper management to get this resolved timely

[redacted] ,I have reviewed the account and it seems there was some confusion when it comes to the day trial that was signed up for on 10/23/ As a resolution I have refunded the account in full and you will see those refunds in 2-business days I have provided the transaction ID's so that you are able to track the refunds with your bankI hope this resolves the concern have a great day!Refunded - $Trans-ID: [redacted] Refunded - $Trans-ID: [redacted]

[redacted] , I see that you called into customer service on 06/04/and were refunded in full for the charges you are speaking of Please let me know if you have any other questions

I think the "Terms and Agreements" should be clearer and more visible and that the whole thing is very sneaky and corruptI begged for my money to be refunded and talked to several customer service reps and they wouldn't even think about it, so the fact that I had to go through the Revdex.com is sad on your business partMy money is now refunded but not until the complaint was filedI am done speaking to the company and hope no one else is tricked in this way

Attention Revdex.com we received this email in our support email [redacted] and were able to find this customer in our billing system but for some reason you have the business name listed as Business Name: Metabo Garcinia please remove this as its not our business name We responded to the complaint with this incorrect info so that we resolve the issue for our customer despite the error [redacted] Thank you for sharing your concern and we apologize that some confusion may have happen We have refunded the account in full to resolve this as of today

[redacted] I apologize for any inconvenience this may have causedIt seems there may have been some confusion when it comes to the trial that was signed up forI completely understand your concern after reviewing the account I went ahead and refunded the account in full as a courtesy and resolution todayI hope this resolves the concern have a great day! Laurren ***

[redacted] After reviewing your account I see you were provided RMA's to return your products for a refund I see that some of them were returned and refunded in full already as a courtesy we refunded all charges in full today to resolve the complaint

[redacted] ,I have reviewed the account and see that we attempted to call you on 08/23/in regards to an email sent and were unable to reach you As a resolution we refunded the account in full back on 08/23/as well as left a voice mail advising you of the refunds I hope this resoles the concern have a great day! [redacted] ***

[redacted] ***, I have looked over this account as see that we refunded the account in full back on the 20th and 22nd of February The account was canceled as well I hope this resolves the concern have a great day!

[redacted] Thank you for contacting us and providing us that feedback I will be reviewing the calls and providing coaching to our agents I see that you called in and got a partial refunded on 3/10/and your account has been canceled I would like to let you know I have refunded the remaining charge as a resolution today I hope you have a good day you should see that refund in 3-business days

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***

[redacted] I apologize for any inconvenience this may have causedIt seems there may have been some confusion when it comes to the trial that was signed up forI completely understand your concern after reviewing the account I went ahead and refunded the account in full as a courtesy and resolution todayI hope this resolves the concern have a great day! Customer Service Manager