Metabo Garcinia

Hello, we received your letter regarding [redacted]'s experience. She signed up for a 14-day trial of our product on 05/19/2015, and because she did not call and cancel she was billed the product's full price on day 14(which was 06/02/2015). She called in on 06/03/2015 and inquired about the charges,...

and representative [redacted]. explained the terms of the trial.When you check out, you agree to the trial terms and conditions as well asagree to the shipping charges for the trial. The product she received was a full size serum, and only paid shipping originally ($4.95). [redacted] offered her a 50% refund on the product and she accepted. Her auto-ship was 100% cancelled and there is no need for her to get a new debit card, we would never continue billing after a customer has told a representative to stop auto-ship. Here are the terms and conditions in question, explained to her via phone and available/agreed to at checkout and online:Terms and Conditions for Trial Customers Cellumis does not sell trial size or sample size products, any products you receive from our company are full sized. AUTO SHIPMENTS AND BILLING By placing your order you will be receiving a 14 day evaluation of Cellumis for the price of $89.99(Cellumis Age Defying Serum),$89.85(Cellumis Advanced Eye Gel)You will also be enrolling into our convenient auto ship program once your evaluation expires. You understand that during your trial evaluation you will be billed in EXACTLY 14 days after the day you submit your order. You also understand that after your trial period ends you are subscribing to a monthly shipment program and you will be charged $89.99 (Cellumis Age Defying Serum), $89.85 (Cellumis Advanced Eye Gel) per month and EVERY 30 days there after unless cancelled.You also understand that you can cancel at any time, subject to the provisions of section 3, without further obligation by calling [redacted], Monday - Friday between the hours of 9am-5pm MST. You willreceive your package within 4 business days of each payment. Please allow 4 Business days for your initial Bottle.

[redacted],
I see that you purchased a 14 day...

trial and were billed after the trial time expired.  I am sorry about any confusion when it comes to this product and trial period.  I see that you resolution was already provided by on 04/14/2016 and you were refunded in full.  I hope you have a good day.

I have reviewed the account to double check the refunds that I processed back on 02/02/2016 and see that I refunded both charges in full in the amount of $89.99 each.  I will provide the transaction ID's below so that you may provide them to your financial institution.  I hope this resolves the concern and both refunds have hit your account at this time.  Have a great day!
- Refunded - $89.99 Trans-ID: [redacted] - Refunded - $89.99 Trans-ID: [redacted]

They trick you with very small print that I didn't see after I ordered a $5.00 item and then charged me another $94.99 a month later.

BUYER BEWARE! Cellumis is a very deceitful company. In my case, I saw the offer online to try their products for approximately $5.00. I decided to give it a try. Woe be to me, if there was any fine print at this time, I did not take the time to look carefully. When the product arrived, there was no receipt and absolutely no mention of charging for the product after 14 days.

The minute after midnight on the 14th day from Scottsdale, I received an email informing me of charges. Luckily I was living in a different timezone at the time and I was lucky enough to see the email immediately. I called and spoke with a man telling him that for me, it was not the 14th day but the 13th (because of the time difference) and I was canceling my order. He was rude. He was a bully. And finally he hung up on me. I sent emails to the company to that effect.

But, on my next credit card statement, I was billed. I called the company, spoke with a woman who was also rude and also tried every tactic to con me out of money. She would let me have 50% back if..... She would send me extra product..... She could not give me back money.... etc. for a very long time. Finally, she said that if I returned the product I could get a full refund. Luckily I had the products, xeroxed the labels and my letter to the company and shipped it all off through signature/return receipt from the post office.

I returned the products and got a full refund.

I am writing to warn countless other women of this situation hoping they will not have my experience or succumb to the bullying.

Thank you for printing my experience.

Dear [redacted],I am sorry for any inconvenience or confusion when it comes to the trial that was signed up for.  We want you to be able to try the product and see the results our customers are seeing.  As a courtesy we have refunded the account in full and you can keep the...

product we encourage you to try it.  I hope this resolves your concern today I hope you have a good day!

Dear [redacted],I am sorry for any inconvenience or confusion when it comes to the trial that was signed up for.  We want you to be able to try the product and see the results our customers are seeing.  As a courtesy we have refunded the account in full and you can keep the...

product we encourage you to try it.  I hope this resolves your concern today I hope you have a good day!

 
I apologize for any inconvenience this may have caused. It seems there may have been some confusion when it comes to the trial that was signed up for. I completely understand your concern after reviewing the account I went ahead and refunded the account in full as...

a courtesy and resolution today. I hope this resolves the concern have a great day! 
Laurren G[redacted]

Customer account has been refunded already on 8/26/2014 she has no current charges with us and her account is cancelled.

Gentlemen, I have viewed the message received by you on my behalf, I've also received another message from them telling me that they have refunded the $59.95 debited from my acct. As I did not order any such 'special training system', it was an unauthorized debit charge, I will not reply to that company until my acct. has actually been credited with the monies. Please let me know if you would want me to forward the last email I've received from VL, almost the same as the first one yet no credit received up to date. I will inform you of if and when I get my money back or if they don't comply in a timely manner. Thank you.[redacted]

Dear  [redacted],Thank you for contacting VLHeath and sharing your concern we want you to be satisfied with the product and your experience.  I am sorry to hear that you were not satisfied.  I have reviewed the account and as a resolution today we have refunded the...

account in full.  Please allow 3-5 days to see the refunds reflect in your account.  I hope you have a great day!

I bought this product due to the advertising that it would help me lose weight. There was no information that lactose, a by product of milk, was in the pills until I had an immediate allergic reaction. No where on the website does it list the ingredients except to say they are all natural. No mention of possible allergens. I've been allergic to milk, not lactose intolerant, since I was born, I carry an epi pen with me due to swelling in my mouth and throat from lactose. It seems that the 14 day trial starts after you order, which left with only days to return these pills. I became very ill after taking them and didn't get them off to the company until after the 14 day trial was over. I did refuse delivery of the other two bottles sent to me and even after I canceled in writing they still kept my money. I was billed $88.95 on February 2015, $89.95 March 3, 2015, $88.95 March 30, 2015, $89.95 April 2, 2015. I contacted my bank on April 14, 2015 and filled out visa disputes. The company responded that the charges were valid, even the two after I had canceled my account with them, return all four bottles to them. Then my bank recharged my account all four charges.Product_Or_Service: metabo garciniaDesired SettlementI'm aware that I did not return the first two bottles before my 14 days was over. But after canceling my account I recieved two more bottles and refused them by handing them back to the postal service person, I expected refunds but did not recieve them. I want refunds for March and April, of a total of $178.90.Business Response I, [redacted], don't sell or have sold any products but corporations. I am the registered Agent for Spoglio, and I have not sold anything in a bottle--thus the info was misunderstood or transposed.Consumer Response Sorry Id I'd not respond, our 30 years old son died of a drug overdose and that's about all I've been able to deal with since August 4th. I did contact my bank and no refunds weres submitted from the company. So they did not refund me.Final Business Response [redacted],I have reviewed this account and see that the account was cancelled back on 4/01/2015 and we refunded the two most recent charges due to the customer returning product. I show two other charges from February unfortunately I am unable to refund those due to the customer placing a chargeback with there bank on those charges. I see this complaint was closed as unanswered and wanted to make sure the customer knew we refunded 2 of the 4 charges. I hope this resolves the concern have a great day.

Advertise there product to be 4.95 and 3.95-there was nothing that came up saying it was a 14 trial and you will be billed another 89.95 and 88.95 when you 14 day trial was up. You couldn't go back and canceled, called the 800 # and was on hold for over 3 hours (877-734-1286). When I finally just left my number, I was told that I had talked to my bank so they could not help me nor refund my money. I have emails saying they would refund 30% and then 50% and now none, as the bank got involved. This is fraud, and they are stealing peoples hard earn money.Product_Or_Service: Metabo green coffe and Metabo GarcinaOrder_Number: [redacted], [redacted]Desired SettlementI would like my money back, all if possible but would settle for at least 50%Business Response [redacted],The account has been reviewed and refunded in full. I am sorry for any confusion. Have a great day [redacted].Consumer Response (The consumer indicated he/she ACCEPTED the response from the business.)Yes, they refunded the full amounts. (88.95 and 89.95) Thank you for your assistance in this as they were resistant to my contact and asking for my money to be refunded due to their poor advertising and additional fees that were not posted upfront. Thank you!