Metabo Garcinia

Dear Revdex.com, please find the information for [redacted] # [redacted] .She agreed to the day trial on 05/07/2014.On 5/22/at 11:29am she called in and spoke to [redacted] ***, she writes that the customer was inquiring about the charges and "I did go over the terms and conditions with herI offered her 30% off then she asked me to show her where it says that online, so I showed it to her and then went over it with her onlineAfter that then she did agree to the refund." Later that day, 05/22/4:pm [redacted] wrote an email stating "I signed up for your “Free Trial” offer and paid the $charge on May 7, I just received an e-mail stating that I originally purchased order number [redacted] on 5/22/for the total amount of $ Along with this, I was “refunded” $off of the $since I was not happy for “missing” your day cancellation of the “Free Trial” offerI do not agree that there was even a price of the product on the advertisement when I signed up for the free trial I was led to believe that I just had to pay the $charge I also did not see any day required notification to cancelI want to clarify that the Cellumis order was originated on May 7, 2015, not on 5/22/ I cancelled the order on 5/22/when I surprisingly received a confirmation for $on this dateI am asking you to refund all of my money, the $remaining since this is advertising I should have been able to trust that “Free Trial” means free trial without any further charges for your product Like other trusting people, I was willing to pay the $charge to try your productSincerely, [redacted] Later, on 05/24/6:am Customer Support responded with: "The trial terms and conditions that must be agreed to before placing an order state that you have days from the order date to try the product and if you cancel within that day period you would be billed nothing furtherWe did not receive your cancellation request so we charged the full price days later as agreed to by the terms and conditions.You can see the full terms and conditions by clicking the terms and conditions link at the website or on the order confirmation page, you should have also received an email receipt with a link to the terms and conditions.If the product is not opened and can be returned unused we can issue a refund for that product.However if it is used or opened, we can go ahead and meet you halfway on this and refund back 50% of the charge in the form of a customer courtesy refundAlthough you did agree to the full terms and conditions whenplacing your order we do understand your situation so we are able to process this refund immediatelyPlease reply if you would like us to do thatShe never replied to that email, but did email back stating: 05/26/11:"Please confirm that account [redacted] is closed and no further charges will be made to this account or to [redacted] ’s credit card I do not authorize any further charges or orders for the Age Defying SerumSincerely, [redacted] " 05/27/7:am Customer Support responded: Thank you contacting customer support, We have cancelled any future orders from being sent outShe also called in 05/27/at 01:22pm she called in and spoke to [redacted] [redacted] to make sure she would not be receiving any additional shipments, and [redacted] assured her account is closedWe stand by the original call and email stating the terms and conditionsWe are sorry she is not happy with the 30% refund at this timeShe had to agree to the terms before purchasing the product, and called in and emailed several timesShe agreed to the 30% off with [redacted] on 05/Our terms are stated and as you can see, they are available via email, web, or phone representativeThank you very much for your time

[redacted] ,I have reviewed the account and see that we refunded the account in full on 08/05/in the amount of $ Please allow 2-business days to see those refunds back in your account I hope this resolves the concern and I apologize for any confusion or inconvenience this may have caused Have a great day! [redacted] ***

Hello, we received your letter regarding [redacted] 's experienceShe signed up for a 14-day trial of our product on 05/19/2015, and because she did not call and cancel she was billed the product's full price on day 14(which was 06/02/2015)She called in on 06/03/and inquired about the charges, and representative [redacted] *explained the terms of the trial.When you check out, you agree to the trial terms and conditions as well asagree to the shipping charges for the trialThe product she received was a full size serum, and only paid shipping originally ($4.95) [redacted] offered her a 50% refund on the product and she acceptedHer auto-ship was 100% cancelled and there is no need for her to get a new debit card, we would never continue billing after a customer has told a representative to stop auto-shipHere are the terms and conditions in question, explained to her via phone and available/agreed to at checkout and online:Terms and Conditions for Trial Customers Cellumis does not sell trial size or sample size products, any products you receive from our company are full sizedAUTO SHIPMENTS AND BILLING By placing your order you will be receiving a day evaluation of Cellumis for the price of $89.99(Cellumis Age Defying Serum),$89.85(Cellumis Advanced Eye Gel)You will also be enrolling into our convenient auto ship program once your evaluation expiresYou understand that during your trial evaluation you will be billed in EXACTLY days after the day you submit your orderYou also understand that after your trial period ends you are subscribing to a monthly shipment program and you will be charged $(Cellumis Age Defying Serum), $(Cellumis Advanced Eye Gel) per month and EVERY days there after unless cancelled.You also understand that you can cancel at any time, subject to the provisions of section 3, without further obligation by calling [redacted] , Monday - Friday between the hours of 9am-5pm MSTYou willreceive your package within business days of each paymentPlease allow Business days for your initial Bottle

[redacted] ,You are correct you should see refunds in total back to your account I did double check our billing system and the refunds were successfully processed back on 11/10/when I responded to this complaint Please double check with your finical institution to insure you received all now Below I have provided the transaction ID so you can track them better with your financial institution I am happy we were able to resolve this issue today have a great day! 11/10/02:13pm By [redacted] Refunded - $Trans-ID: [redacted] 11/10/02:15pm By [redacted] - Refunded - $Trans-ID: [redacted] 11/10/02:15pm By [redacted] - Refunded - $Trans-ID: [redacted] 11/10/02:16pm By [redacted] - Refunded - $Trans-ID: [redacted] ***

They trick you into day trial for $but don't tell you that if you don't canel befor your days are up, they charge you $+$shippingThey will not refund your money but after deliberating, they gave me a $rebate on my card

[redacted] ,Thank you for contacting us and sharing your concern we want our customers to be satisfied I see you canceled but the charges had already been applied at that time As a resolution today I have refunded the account in full please allow 3-days to see those refunds have a great weekend!

Customer account has been refunded already on 8/26/she has no current charges with us and her account is cancelled

The customer placed the orders for two of our products the Metabo Garcinia and the Metabo Green coffeeThe products are on a day trial period and the customer has that time to try out the products before they payIf the customer decides the product is not for them and cancels within the trial period they are billed nothing more, however, if the customer likes the product then once the trial period expires they are billed for the original product and placed on a day auto bill and ship programThe customer placed the order on 2/16/which is day of the trial period and we did not hear anymore from the customer till 3/31/at which time the agent discussed the terms and conditions which must be agreed to before placing the order with the customer and as a courtesy went ahead and cancelled out the account and has refunded the charges on our endThe funds were released as of 3/31/I have provided the transaction id numbers below and the amounts refunded as well- Refunded - $Trans-ID: [redacted] - Refunded - $Trans-ID: [redacted]

***,I have reviewed this complaint and see that you are willing to return the product for a full refund I have refunded the account in full and you can go ahead and keep that product Its a great product and we are sorry for any inconvenience this may have caused the refund of $was processed today please allow 3-days to see it in your account

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedPlease provide a return address Only other request I like to see them implement is a warning email or letter stating your trail offer ends on such and such day so no one else has to go trough what I have I have open the package Half way is better then no way Thank you for working on this with me Regards, [redacted]

[redacted] , Thank you for contacting us I am sorry for the experience you had with our customer service I will be coaching the agents after I review the calls as well as I have refunded the account as requested to resolve this complaint I hope you have a great weekend

[redacted] ***I have reviewed this account and see that the account was closed back on 10/06/and refunded in full for all charges on the account including shipping and handlingI do not show that we charged you again I will provide the break down of your account below Unfortunately we are unable to refund something we do not show in our billing system The account has been refunded in full below are the transaction ID's so your bank can track the refunds.09/07/2015=Charged $4.95=we refunded that back alreadyRefunded - $Trans-ID: [redacted] 09/07/2015=Charged $3.95=we refunded that back alreadyRefunded - $Trans-ID: [redacted] 10/06/2015=Charged $89.95=we refunded that back alreadyRefunded - $Trans-ID: [redacted]

The customer signed up for a day trial period which in the terms and conditions it stated that if she did not cancel she would be billed for the bottles she received in trial and put in a monthly subscriptionThe customer contacted customer service and was refunded for the most recent charges without sending back the productsIf she wants a refund for the previous month she can send back the bottles for a refund as long as the bottles are not open; but a refund can not be issued if she still has the productsThe customer has been billed since November of and just contacted us February to cancel her accountIf she would like to return the bottles she can contact customer service to return or respond to this message

This company advertises for a free trial of their product as long as you pay the $shipping charge I signed up to order my free trial After reading some more about this product and company on the internet, I realize I may have been scammed since other internet users were warning that this company automatically signs you up for a pricey monthly subscription So I called the customer service and told them that I only wanted the free sample and not the subscription They said the two were linked and that if I canceled my subscription, the free trial sample wouldn't ship out And so I told her to cancel it When I asked if there would be any charges on my credit card, she told me the $shipping and handling charge was non-refundable and would be billed I thought that was preposterous since nothing had shipped out and I had just placed my order On top of that and importantly, the company did not list ANYWHERE the terms of their deal I found no information on the monthly subscription I found no information on the fact that the free trial was linked to a monthly subscription And there was nothing that said the shipping and handling charges were non-refundable When I told them that I would file a complaint with the Revdex.com, the customer service rep put me on hold and after a minute, came back and told me that the shipping and handling charges would be voided from my card (but only because the order hadn't printed out yet) This is a total scam and should be avoided!

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

[redacted] I have reviewed your account and see that on 08/09/we refunded 50% of both charges There may have been some confusion on how the trial period works so as a resolution I have refunded the remainder of the charges and you will see those refunds in 2-business days I hope this resolves the concern have a great day! [redacted]

[redacted] ***,I have reviewed the account and apologize about the confusion when it comes to the trial that was signed up for I do see where you called in on 09/08/and were offered a 50% refund We processed that refunded that same day please remember it could take 3-business days to see the refunds As a resolution to this concern I have refunded the remaining charges on the account so you have been refunded in full I hope this resolves the concern have a great day! Total refunded $[redacted] ***

Dear [redacted] ,I am sorry for any inconvenience or confusion when it comes to the trial that was signed up for. I did see that you were refunded for some of the charges shortly after placing the order when we refund an order shortly after it was placed it will not ship. I did see... that some of the other charges were not refunded. As of today I refunded the other charges in full as a resolution today nothing will ship as you cancelled prior to it being sent to fulfillment. You will get all your refunds and no shipments going forward. I hope this resolves the complaint today have a great day!

[redacted] I apologize for any inconvenience this may have causedIt seems there may have been some confusion when it comes to the trial that was signed up forI completely understand your concern after reviewing the account I do not see that you called to cancel in June as stated in the complaint I went ahead and refunded the account for all charge after June in full as a courtesy and resolution todayI hope this resolves the concern have a great day!A total of $was refunded back to your original method of paymentLaurren E***

Tina,I have reviewed this account as see that one of the two charges are in chargeback with your bank Once a chargeback is processed we are unable to provide a refund on that charge In an effort to resolve this complaint I have refunded the other charge in full The outcome on the other charge will be between you and your bank at this point