Metabo Garcinia

Attention Revdex.com we received this email in our support email [redacted] and were able to find this customer in our billing system but for some reason you have the business name listed as Business Name:  Metabo Garcinia   please remove this as its not our business name. ...

We responded to the complaint with this incorrect info so that we resolve the issue for our customer despite the error.  

Thank you for sharing your concern and we apologize that some confusion may have happen.  We have refunded the account in full to resolve this as of today.

 
I apologize for any inconvenience this may have caused. It seems there may have been some confusion when it comes to the trial that was signed up for. I completely understand your concern after reviewing the account I
 see that you called and spoke...

to Brennan on 01/18/2016 and he refunded your account in full as a resolution to your concern I hope this resolves the concern today have a great day! 
Laurren G[redacted]

[redacted],
I apologize for any inconvenience this may have caused. It seems there may have been some confusion when it comes to the trial that was signed up for. I completely understand your concern after reviewing the account I see tha ton 01/22/2016 your account was refunded in full...

as a courtesy and resolution today. I hope this resolves the concern have a great day! 
Laurren G[redacted]

Good Morning,
Thank you for taking the time and I do appreciate what you have resolved so far. At this time there are only 3 of 4 credits to my account:
$14.95
$88.95 and
$89.95
There should be one more additional refund of $89.95. Please let me know when resolved. I also thank you for the quick turn around on this issue.
My best regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  The refund has been deposited and consider this complaint resolved.

Regards,

Tina,
I have reviewed this account as see that one of the two charges are in chargeback with your bank.  Once a chargeback is processed we are unable to provide a refund on that charge.  In an effort to resolve this complaint I have refunded the other charge in full.  The...

outcome on the other charge will be between you and your bank at this point.

ATTENTION Revdex.com PLEASE TAKE THIS OUT OF OUR COMPLAINTS WE ARE METABO GARCINIA AND THIS IS NOT OUR CUSOTMER OR COMPANY LISTED.

Thank you for contacting us and providing us that feedback I will be reviewing the calls and providing coaching to our agents.  I see that you called in and got a partial refunded on 3/10/2016 and your account has been canceled.  I would like to let you know I have...

refunded the remaining charge as a resolution today.  I hope you have a good day you should see that refund in 3-5 business days.

This company uses deceptive advertising. We have all seen it before and will see it again....and here you go. Your "FREE" trial only paying shipping is a lie. It is a free trial period, which of course is not easy to ascertain from the web page. They do cancel your "subscription" that you didn't even know you had but of course they are still charging you almost $100 for that "FREE" trial.

I responded to an internet ad about a risk free trial. The product was sent to me and I had 14 days apparently to try it and then be charged 94.99. The terms are not readily available to read. It is not risk free as claimed. I had 14 days to cancel from the time I placed my order I now read. There is not a way to evaluate a product in 14 days and that was from the time of my order, not when it arrived at my home. I have had it for a week or less and have not even opened it. I tried to cancel the order on Oct. 31 after being sent an email about a billing charge. I placed the order on Oct. 16, so my free trial of 14 days has expired! I am no longer even interested in this product due to the shady and manipulative business tactics. I have called customer service and she read me a script about the unfortunate situation and then proceeded to hang up on me. I was not rude or hostile, she just hung up.

Because of company remarks on the internet about other people having a problem with this company, that is they continue to take money out of your account after you cancel your account with them. I closed the account that they have the number for. I will not give them the new account number for the same reason. I prefer that they send me a check they already have my address I know this because when I call them they repeated it back to me.

[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I think the "Terms and Agreements" should be clearer and more visible and that the whole thing is very sneaky and corrupt. I begged for my money to be refunded and talked to several customer service reps and they wouldn't even think about it, so the fact that I had to go through the Revdex.com is sad on your business part. My money is now refunded but not until the complaint was filed. I am done speaking to the company and hope no one else is tricked in this way.

[redacted],
I apologize that you were hung up on I will review the calls and coach the agents.  I am not sure what you mean by you have not seen the return?  I show the account was refunded by customer care as stated prior the transaction ID so you have proof of the refund will be listed blow. In addition I have refunded all S/H charges to resolve the concern have a great day!
 
04/14/2016 12:55pm By Alyson A[redacted] - Refunded - $59.95 Trans-ID: [redacted]

[redacted],
 
I see that you called into customer service on 06/04/2016 and were refunded in full for the charges you are speaking of.  Please let me know if you have any other questions.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

They bate you with a 14 day trial for $4.95 but dont tell you that you have to canelled before 2 weeks is up and they charge you. $25 for shipping and $88.95 for product. When this happened to me, it made my personal account to be overdrawn. I am on a fixed income and this really made me mad. I finally found tbeir phone #, since my transaction was done online, and they would only issue a $50 credit to my account! Still upset, however, I did get some money back! Rip-off. BTW , I found the product in Sam's Club for $18/ bottle.

 
I apologize for any inconvenience this may have caused. It seems there may have been some confusion when it comes to the trial that was signed up for. I completely understand your concern after reviewing the account I do not see that you called to cancel in...

June as stated in the complaint.  I went ahead and refunded the account for all charge after June in full as a courtesy and resolution today. I hope this resolves the concern have a great day!A total of $224.96 was refunded back to your original method of payment
Laurren E[redacted]

Called to request a return authorization for products which were shipped without my express authorization. All most $200 was removed from my bank account without my express authorization. Called for return authorization and was told by rep they "can't and we won't do that"!!!

They then hung up on me!!!