Metabo Garcinia

company has been represented by different names but has the same address and phone number.

[redacted],
I apologize for any confusion when it comes to the products that were signed up for.  I have reviewed your account and see that you were charged 4 times two of the charges you placed in chargeback with your bank.  Once a chargeback is placed we are unable to provide any type...

of refunds on those charges.  What I was able to do is refunded the two that were not in chargeback as a resolution today.  Please allow 3-5 business days to see those refunds.  
69.95=Chargeback49.95=Chargeback69.95=Refunded49.95=Refunded

This company is a scam.

They advertised a sample product for $4.95 and then they charge your account months later for $88.95 per bottle and swear you agreed to a subscription

I was able to resolve that with my back after being on hold for an hour but now to add insult to injury ....they have charged my account two times $19.95 for some ebook I supposedly ordered

Fighting with the bank again on that one.

By the way to cancel a subscription the automated .answering machine offers to lower the $19.99 subscription rate to $0.99 per month

Cellumis is an internet company that sells eye cream and face cream. I read all of the fine print on the web page. I have seen gimmicks on other web pages where you order and then they charge you a $100.00 if you don't return the product in so many days. I was extremely cautious about this. No where on the web page does it say you will be charged $94.00 if product is not returned in 14 days. I can only assume it must be buried in some paperwork included with your order.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]

I have a bank statement showing were they did refund it and then took it right back out of my account I went and spoke with my bank to make sure I wasn't looking at it wrong and they also confirmed that that's what happened... I can fax you over a copy of my bank statement....

Regards,

Dear  [redacted],I am sorry for any inconvenience or confusion when it comes to the trial that was signed up for.  We want you to be able to try the product and see the results our customers are seeing.  As a courtesy we have refunded the account in full and you can keep the...

product we encourage you to try it.  I hope this resolves your concern today I hope you have a good day!

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

BUYER BEWARE!!!!!! If you cancel GET CANCELLLATION NUMBER, WHO YOU SPOKE WITH, DATE AND TIME. THIS COMPANY Charges Double for online orders. Go to REPUTIBLE COMPANIES to purchase creams and cosmetics.

I saw an ad for the facial and eye creams and was interested in trying them but before completing the online request thought better of it and tried to cancel before submitting. Within a few minutes I received a call that said it would be recorded, a man from Cellumis wanted to confirm my order I said that I decided I wasn't interested and wanted to cancel. The man was irritated and went on saying he wanted to send out the product and talked over me when I said I wasn't interested and to cancel the order.

A few days later I received an unmarked package that said it was from a Fulfillment Center, Scottsdale, AZ. I opened the bag and it was two small bottles of the afore mentioned creams. I thought they were samples and may as well try them.

Today I got online to check my bank account the two shipping charges showed a few days ago and two separate pending charges for the creams $89.99 and $89.95. I called the bank immediately who connected me to the Fulfillment Center. Of course there was no record of anyone speaking with me.

They offered 30% reduction. [redacted] contact was useless as well, stating to take the 30% reduction before the Fulfillment contact, [redacted], hung up and I would owe the entire amount. The conversation was going no where. I countered with offer to pay half which [redacted] took.

After talking with them I went on line to the company web site the two items are available online for $44 each.

VERY POOR BUSINESS PRACTICES.

Thank you contacting customer support, There has been a full refund issued to customer 05/23/2015 12:51pm- Refunded - $74.00 Trans-ID: [redacted] ant today I went ahead and issued customer a refund for her restocking fee as well 06/03/2015 09:43am By [redacted] - Refunded - $14.95 Trans-ID:...

[redacted] customer will have to take these trans ID up with her bank

Thank you for contacting Customer SupportWe do apologize for the situation and upon reviewing the account this is the information I was able to locate. It does appear that we have released the funds on our end back to the original form of payment. Again I do apologize and I will pass this...

information on as well to upper management to see if there is anything further we need to do on our end to help get this situation resolved for the customer. Metabo Green CoffeeRefunded 4/23/15 $74.00 Trans-ID: [redacted]Metabo GarciniaRefunded 4/23/15 $75.00 Trans-ID: 2603028415

Hello, please find a response to [redacted]. We are sorry she was...

unhappy with her experience, but we are unable to find the issue at hand. She was seemingly happy with the product and had the opportunity to cancel and send it back, but chose not to (as it has not been received). We refunded the product price $89.95 as a courtesy (today), she disputed $29.90 on her Revdex.com information. She is welcome to call back and discuss further, or email us at [redacted]. We hope she is happy with the refund. Thank you!

Dear  [redacted],Thank you for contacting VLHeath and sharing your concern we want you to be satisfied with the product and your experience.  I am sorry to hear that you were not satisfied.  I have reviewed the account and as a resolution today we have refunded the account...

in full.  Please allow 3-5 days to see the refunds reflect in your account.  I hope you have a great day!

Dear [redacted],Thank you for contacting us and sharing your concern we want you to be satisfied with the product and your experience.  I am sorry to hear that you were not satisfied.  I have reviewed the account but unfortunately am unable to provide a refund as a resolution...

on this account.  I show that you returned product that was opened as well as the time frame on the account will not allow for me to process a refund this account is from February and the last charges are from April.  Due to this time frame we are unable to provide a refund.  I am sorry we were not able to provide the resolution you were looking for.

They charge my account  once 59.95 and one from 54.95 and they trying to give me half I want all my money back. They tried to con me out my money.  I want my 114.90 back. Sincerely [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

 
I apologize for any inconvenience this may have caused. It seems there may have been some confusion when it comes to the trial that was signed up for. I completely understand your concern after reviewing the account I went ahead and refunded the account in full...

as a courtesy and resolution today. I hope this resolves the concern have a great day! 
Customer Service Manager

I ordered two products from a company named Cellumis located in Scottsdale, AZ in May 2015. I was only charged $4.95 shipping and handling. The ad did not indicate that after 14 days you would be charged full price, which amounted to $180

which was charged to my credit card in June. The following month, July I was charged another $180 and received no product. When speaking with customer service, I was told they had sent out another 30 supply through USPS, which I never received. I find this hard to believe since I was away during the time they claim the product was shipped and had all deliveries held by the post office.

This company uses deceptive practices and claims. They claimed to be an approved Dr. Oz product. When I checked his list of approved products, cellumis is not listed.

Do not deal with this product. The creams do not work and they are scams.

[redacted],
You are correct you should see 4 refunds in total back to your account.  I did double check our billing system and the refunds were successfully processed back on 11/10/2015 when I responded to this complaint.  Please double check with your finical institution to insure you received all 4 now.  Below I have provided the transaction ID so you can track them better with your financial institution.  I am happy we were able to resolve this issue today have a great day!
 
11/10/2015 02:13pm By [redacted] Refunded - $14.95 Trans-ID: [redacted]
11/10/2015 02:15pm By [redacted] - Refunded - $89.95 Trans-ID: [redacted]
11/10/2015 02:15pm By [redacted] - Refunded - $88.95 Trans-ID: [redacted]
11/10/2015 02:16pm By [redacted] - Refunded - $89.95 Trans-ID: [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Regards,

from what I see below all charges were refunded on this complaint?