Metabo Garcinia

LeighAnne B[redacted],
I do apologize for this and was able to find a resolution for you today.  I researched the account as see you were provided a return merchandise authorization number to return those products for a full refund.  I will go ahead and refund you and you can just...

return the products.  The refund will be in the form of a check in the amount of $179.94 as requested and sent to the address listed above and that is the same address we have listed on file.  I hope this resolves the complaint today.  Have a great weekend.

When the customer signed up the trial she agreed to the terms and conditions which stated that if she did not cancel her trial she would be billed for the bottles, I have went ahead and credit her account

Dear [redacted], 
Thank you for contacting us and sharing your concern, we want you to be satisfied with the product and your experience. We do our best to ensure our customers are fully aware of the program they have signed up for by providing the Terms and Conditions that must be...

agreed to when the order is placed. Upon reviewing the account I do see that you have called in and spoken with a member of our customer support team and the account has been issued a refund for the full cost of the products that was billed once the Trial period expired
in the amounts of $54.95 and $59.95. 
Please let us know if we may be of any further assistance. 
 
Thank you for contacting Customer Support, 
Mindy

Dear Ray,Thank you for contacting us and sharing your concern we want you to be satisfied with the product and your experience.  I am sorry to hear that you were not satisfied.  I have reviewed the account and as a resolution today we have refunded the account in full.  Please...

allow 3-5 days to see the refunds reflect in your account.  I hope you have a great day!

Dear [redacted],Thank you for contacting us and sharing your concern we want you to be satisfied with the product and your experience.  I am sorry to hear that you were not satisfied.  I have reviewed the account and as a resolution today we have refunded the account in full.  Please allow 3-5 days to see the refunds reflect in your account.  I hope you have a great day!

Dear [redacted],Thank you for contacting us and sharing your concern we want you to be satisfied with the product and your experience.  I am sorry to hear that you were not satisfied.  I have reviewed the account and as a resolution today we have refunded the account in full....

 Please allow 3-5 days to see the refunds reflect in your account.  I hope you have a great day!

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

This is a huge scam. After you order the trial sample, they enroll you automatically in a monthly program and charge you $94 for the product. When I called and accused them of scamming me they offered to take 30% off of one product. When I threatened to call the Revdex.com, they offered me 50% off and said I should have looked at the fine print. They also use fake pictures that are associated with other products I have seen in doctors offices.

Dear [redacted],I am sorry for any inconvenience or confusion when it comes to the trial that was signed up for.  We want you to be able to try the product and see the results our customers are seeing.  As a courtesy we have refunded the account in full and you can keep the product we...

encourage you to try it.  I hope this resolves your concern today I hope you have a good day!

I placed two orders with the company. I don't understand how I wasn't a customer.

I have canceled 3 times and continue to be charged!! I call and they hang up!! I only got their number from another unhappy customer!!

Hello, we received your letter regarding [redacted]'s experience. She signed up for a 14-day trial of our product on the 10th of March, and because she did not call and cancel she was billed the product's full price on day 14 (which was the 25th of March). We almost always extend our...

trial times, and had she called in even after the 25th of March she would have been given more time. She would have also been able to cancel.One month later, she was billed again; in the terms it is an auto ship every 30 days. She called in and cancelled it on the 24th of April, for a 50% refund. Aside from the obviously rude customer service as dictated in her letter, she chose to keep two month's worth of products for a discount. She most definitely does have rights to a refund, and she was offered one and accepted one. The gentleman James W[redacted] who was her representative for customer service is now being audited by our company and will likely be terminated if the call want as poorly as she dictated, calls are recorded so it should be very easy to find. We are so sorry for the rude customer service she received. Monetarily, we are unable to refund for a product that the consumer likes and intends to keep, as she did not say there were product issues and chose to keep it. She did receive a 50% discount on the price (and could have completely returned it, as noted in both the customer service notes and her letter). Again, please accept our apologies for the rude customer service. It is unacceptable and we appreciate her letting us know.order ID   Date      Time[redacted]   04/24/2015  1241am[redacted]   03/25/2015  0118am[redacted]   03/10/2015  0220pm

[redacted],
Thank you for contacting us and sharing your concern we want you to be satisfied with the product and your experience.  I am sorry to hear that you were not satisfied.  I have reviewed the account and I see that you placed a chargeback on this charge.  Once a...

chargeback is filed with your bank we are unable to provide any type of refund as a resolution to the account.  The outcome will be between you and your bank.  I am sorry I am not able to help more I hope you have a great day!

SCAM! Beware they say your are getting a trial for 14 days but it takes longer to get it then that then they will charge your credit card $89.95. DO NOT BUY FROM THIS VENDOR!!!

Ordered the free serum/eye cream for $4.95 received it and love the product. Next month they remove $ 179.94 out of my checking account, and I received the product. Was upset that I did not know about "auto delivery". I called customer service, told them that although I really like the product I didn't want the auto delivery. She said I could go to every other month or every 3rd month whatever would work for me and I said Great!. I set it up for every 3 months and they offered my a 50% off the products. Since I use and love the products it will now cost $85 every 3 months!! no big deal!.. the customer service person was great...

I apologize for any inconvenience this may have caused. It seems there may have been some confusion when it comes to the trial that was signed up for. I completely understand your concern after reviewing the account I went ahead and refunded the account in full as a courtesy...

and resolution today. I hope this resolves the concern have a great day!

Hello, we received your letter regarding [redacted]'s experience. Please note the letters are duplicates and there were two ID numbers assigned to the same complaint, she only ordered one product.She signed up for a 14-day FULL SIZE (not a sample) trial of our production 05/19/2015, and because she did...

not call and cancel she was billed the product's full price on day 14 (which was 06/02/2015). She called in on 06/04/2015 and inquired about the charges, and representative [redacted]. explained the terms of the trial. When you check out, you agree to the trial terms and conditions as well as agree to the shipping charges for the trial. The product she received was a full size serum, and only paid shipping originally ($5.95). [redacted] offered her a 35% refund on the full product price and she accepted. We are very sorry that she did not notice the terms and conditions as posted, but again, this was a free 14 day trial NOT a sample. We do not sell or provide samples in any way. Here are the terms and conditions in question, explained to her via phone and available/agreed to at checkout and online:Terms and Conditions for Trial Customers Cellumis does not sell trial size or sample size products, any products you receive from our company are full sized. AUTO SHIPMENTS AND BILLING By placing your order you will be receiving a 14 day evaluation of Cellumis for the price of $89.99(Cellumis Age Defying Serum),$89.85(Cellumis Advanced Eye Gel)You will also be enrolling into our convenient auto ship program once your evaluation expires. You understand that during your trial evaluation you will be billed in EXACTLY 14 days after the day you submit your order. You also understand that after your trial period ends you are subscribing to a monthly shipment program and you will be charged $89.99 (Cellumis Age Defying Serum), $89.85 (Cellumis Advanced Eye Gel) per month and EVERY 30 days there after unless cancelled.You also understand that you can cancel at any time, subject to the provisions of section 3, without further obligation by calling [redacted], Monday - Friday between the hours of 9am-5pm MST. You will receive your package within 4 business days of each payment. Please allow 4 Business days for your initial Bottle.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

There response just proves they don't even know what the hell they are doing. There response was for a refund I got. They did not even respond to the refund that is missing.  I also have stated over and over with this scam of a company that I have all ready taken there phony transaction id to my bank and they have no records of a 75.00 refund. The only refund that shows up in there system is a 74.00 refund. I should have a 74.00 which I received and a 75.00 refund which is awol. Metabogarcin drop the act and give me my refund. All you do is defraud customers and it clearly shows with all the complaints on your file.

Regards,

The customer account has been refunded when she called in and spoke with our representative they informed her of our return policy and that a 14.95 restocking fee would be applied the customer agreed to that policy. We have went ahead and waived the restocking fee so her account has been refunded...

the full amount.

[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,