Metabo Garcinia

I signed up to received a "free" 14 day sample. I did not sign up for a recurring shipment. Immediately after I ordered the product I noticed on my bank statement that it had "recurring". I contacted them through there contact form on their website saying I did not sign up for any "recurring" shipment and to make sure it was cancelled and to confirm I would not be charged. I checked today and I have been charged again for a product I did NOT purchase. I called and they said they would only reimburse 50%. I asked for a manager and they said that managers do not speak to customers It is against policy. They then hung up the phone on me. I called back and the next representative I spoke to said that a manager would call me back. I have not spoken to the manager yet, but since this is a recurring problem with this company I felt this review is still needed considering how bad of a process it has been thus far.

[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

This is not...

one of our customers as we have advised many times already.  Please send this complaint to the correct company as the customer stated they are a customer of Megatropin so please assign to that company.   
 
[email protected]

Thank you for contacting us and sharing your concern.  I see that you spoke to customer service on 04/16/2016 and they refunded all charges in full please let me know if you need anything else. 
Refunded - $54.95 Trans-ID: [redacted] Refunded - $89.99 Trans-ID:...

[redacted]

[redacted],
I apologize for the inconvenience I have looked over the account and refunded the charges in full.  Please let me know if you need anything further.

Attention Revdex.com:  We have attempted to reach you via phone and email with no response.  This is not our company and would like the complaints that are not our company Cellumis removed from our list of complaints.  In addition two complaints closed as unanswered during the period of time...

we have been trying to get this resolved and those as well are not our company please resolve this and return our emails and calls ASAP.  We would be more than happy to help these customers if they were ours but are note please fix this as requested.

thank you for your quick action, however only half of the charges have been set to credit to me. I received an email stating I was getting a refund for $89.99, which is great, however I was charged $89.99 twice, so I will need to be credited twice. Thank you.

[redacted]We are unable to refunded the second charge due to you calling the bank and advising them you would not pay the charge causing the bank to place the charge in chargeback.  At the time of the chargeback the bank provided you a credit and removed the funds from our end.  This is why we are unable to provide the other refunded on the account.  I apologize for the confusion but once the account is in chargeback we are unable to do anything on our side.  I hope this helps you understand why we are unable to refunded the other charge.  Have a great day!Laurren G[redacted]

[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me upon the following conditions:  that--as offered by the business--a check for the full amount ($114.90) is received by me, and that those funds are good.  If those conditions are not met, I will request that the Revdex.com reopen this case and pursue further action.  

Regards,

I have reviewed the response made by the business in reference...

to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

They trick you into 14 day trial for $4.95 but don't tell you that if you don't canel befor your 14 days are up, they charge you $89.95 +$25 shipping. They will not refund your money but after deliberating, they gave me a $50 rebate on my card.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not...

resolve my complaint.  For your reference, details of the offer I reviewed appear below.I don't understand why the second refund cannot be made due to "charge back status" as I don't understand what it means.First of all, I did not order those items they forced on me - I merely tried their two "samples" by paying only for the shipping and handling.  They did not specify on the online promotion for those samples that by accepting to try those "samples", we were also ordering the products.  I most certainly did not order the products.

Regards,

[redacted]I have reviewed this account and see that the account was closed back on 10/06/2015 and refunded in full for all charges on the account including shipping and handling. I do not show that we charged you again I will provide the break down of your account below. ...

Unfortunately we are unable to refund something we do not show in our billing system.  The account has been refunded in full below are the transaction ID's so your bank can track the refunds.09/07/2015=Charged $4.95=we refunded that back alreadyRefunded - $4.95 Trans-ID: [redacted]09/07/2015=Charged $3.95=we refunded that back alreadyRefunded - $3.95 Trans-ID: [redacted]10/06/2015=Charged $89.95=we refunded that back alreadyRefunded - $89.95 Trans-ID: [redacted]

[redacted],
Thank you for contacting us and sharing your concern we want our customers to be satisfied.  I see you canceled but the charges had already been applied at that time.  As a resolution today I have refunded the account in full please allow 3-5 days to see those refunds have...

a great weekend!

Dear  [redacted],I am sorry for any inconvenience or confusion when it comes to the trial that was signed up for.  We want you to be able to try the product and see the results our customers are seeing.  As a courtesy we have refunded the account in full and you can keep the...

product we encourage you to try it.  I hope this resolves your concern today I hope you have a good day!

 
I accept the full refund of $121.78 but I never received any products so there is nothing for me to try.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I apologize for any inconvenience this may have caused. It seems there may have been some confusion when it comes to the trial that was signed up for. I completely understand your concern after reviewing the account I went ahead and refunded the account in full as a...

courtesy and resolution today. I hope this resolves the concern have a great day! 
Laurren G[redacted]

Hello, I had called in and signed up for a free trail of the Metabo Garcinia as well as Green Coffee on or about 3/29/15. The order, which was supposed to arrive within a couple of days, acutally arrived much later than I had expected. On 4/13/15 I noted that I had a charge of 176.90 reflected on my bank account ($88.95 each for the Metabo Garcinia and the Green Coffee). I called the company to inform them that I had wanted the advertised sample only and no further orders. They informed me I signed up for a 14-day trial subscription which I had received no information on during the initial call. In fact the only interaction I had with the representative, other than requesting the original offer, were efforts to sell me additional products which I declined. Fortunately I had not yet opened the products and after a (very spirited) talk with the Customer Support rep about the misleading advertising of their product she stated that I could return the products for a full refund. I am going to be returning the items today and will see how proactive they are in refunding the, [what I consider] deceptively, charged funds

[redacted],I have reviewed the account and apologize about the confusion when it comes to the trial that was signed up for.  I do see where you called in on 09/08/2015 and were offered a 50% refund.  We processed that refunded that same day please remember it could take 3-5...

business days to see the refunds.  As a resolution to this concern I have refunded the remaining charges on the account so you have been refunded in full.  I hope this resolves the concern have a great day! Total refunded $184.94[redacted]

I ordered a sample of their eye product and firming cream. I received it approx 4-5 days later. However, before I had a chance to determine whether it was going to work for me, the company billed me for the two products for $180.00. Apparently, they only have a ten-day period from the time you order on line (not receive) to cancel, not allowing for standard mailing period. I was not aware of their very short period to decide to cancel or not. I believe this is unrealistic and appears to be a trick on those who have ordered. I cancelled all future products, but still have to pay the $180.00. Lesson learned!