Metabo Garcinia

[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Dear Revdex.com, thank you for your letter dated 4/22/2015 referencing ID[redacted]. Upon further research, on 04/15/2015 at9:15am our customer service representative [redacted] issued Ms.[redacted] a 75% refund of 66.74 which she accepted. We are so sorry she wasunhappy, but she...

seemed to like the product (as she kept it) and acceptedthe refund. We offered her a free 10 day trial, which she accepted in theterms and conditions at purchase, and the charge can be cancelled at anytime within that time frame. She had the opportunity to cancel entirely,but accepted the refund. We hope she is happy with the product she kept at75% off retail price and are sorry she did not have a positive experience.Thank you for your letter and we hope the considerable discount for theproduct is an acceptable answer to her concerns.

[redacted],
I am very sorry for the confusion when it comes to the trial that was signed up for.  I do see that you called in and got RMA numbers to return the products for refunds.  I have went ahead and refunded the charges today as a resolution and you may keep the products if...

you have not already sent them back.  I hope this resolves the concern today have a great day!

[redacted],
I apologize for the inconvenience I have looked over the account and refunded the charges in full.  Please let me know if you need anything further.

Thank you for contacting us and sharing your concern.  I see that you spoke to customer service on 04/16/2016 and they refunded all charges in full please let me know if you need anything else. 
Refunded - $54.95 Trans-ID: [redacted] Refunded - $89.99 Trans-ID:...

[redacted]

[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me upon the following conditions:  that--as offered by the business--a check for the full amount ($114.90) is received by me, and that those funds are good.  If those conditions are not met, I will request that the Revdex.com reopen this case and pursue further action.  

Regards,

[redacted]We are unable to refunded the second charge due to you calling the bank and advising them you would not pay the charge causing the bank to place the charge in chargeback.  At the time of the chargeback the bank provided you a credit and removed the funds from our end.  This is why we are unable to provide the other refunded on the account.  I apologize for the confusion but once the account is in chargeback we are unable to do anything on our side.  I hope this helps you understand why we are unable to refunded the other charge.  Have a great day!Laurren G[redacted]

thank you for your quick action, however only half of the charges have been set to credit to me. I received an email stating I was getting a refund for $89.99, which is great, however I was charged $89.99 twice, so I will need to be credited twice. Thank you.

Attention Revdex.com:  We have attempted to reach you via phone and email with no response.  This is not our company and would like the complaints that are not our company Cellumis removed from our list of complaints.  In addition two complaints closed as unanswered during the period of time...

we have been trying to get this resolved and those as well are not our company please resolve this and return our emails and calls ASAP.  We would be more than happy to help these customers if they were ours but are note please fix this as requested.

They trick you into 14 day trial for $4.95 but don't tell you that if you don't canel befor your 14 days are up, they charge you $89.95 +$25 shipping. They will not refund your money but after deliberating, they gave me a $50 rebate on my card.

I have reviewed the response made by the business in reference...

to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Dear  [redacted],I am sorry for any inconvenience or confusion when it comes to the trial that was signed up for.  We want you to be able to try the product and see the results our customers are seeing.  As a courtesy we have refunded the account in full and you can keep the...

product we encourage you to try it.  I hope this resolves your concern today I hope you have a good day!

[redacted],
Thank you for contacting us and sharing your concern we want our customers to be satisfied.  I see you canceled but the charges had already been applied at that time.  As a resolution today I have refunded the account in full please allow 3-5 days to see those refunds have...

a great weekend!

[redacted]I have reviewed this account and see that the account was closed back on 10/06/2015 and refunded in full for all charges on the account including shipping and handling. I do not show that we charged you again I will provide the break down of your account below. ...

Unfortunately we are unable to refund something we do not show in our billing system.  The account has been refunded in full below are the transaction ID's so your bank can track the refunds.09/07/2015=Charged $4.95=we refunded that back alreadyRefunded - $4.95 Trans-ID: [redacted]09/07/2015=Charged $3.95=we refunded that back alreadyRefunded - $3.95 Trans-ID: [redacted]10/06/2015=Charged $89.95=we refunded that back alreadyRefunded - $89.95 Trans-ID: [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not...

resolve my complaint.  For your reference, details of the offer I reviewed appear below.I don't understand why the second refund cannot be made due to "charge back status" as I don't understand what it means.First of all, I did not order those items they forced on me - I merely tried their two "samples" by paying only for the shipping and handling.  They did not specify on the online promotion for those samples that by accepting to try those "samples", we were also ordering the products.  I most certainly did not order the products.

Regards,

I ordered a sample of their eye product and firming cream. I received it approx 4-5 days later. However, before I had a chance to determine whether it was going to work for me, the company billed me for the two products for $180.00. Apparently, they only have a ten-day period from the time you order on line (not receive) to cancel, not allowing for standard mailing period. I was not aware of their very short period to decide to cancel or not. I believe this is unrealistic and appears to be a trick on those who have ordered. I cancelled all future products, but still have to pay the $180.00. Lesson learned!

Hello, I had called in and signed up for a free trail of the Metabo Garcinia as well as Green Coffee on or about 3/29/15. The order, which was supposed to arrive within a couple of days, acutally arrived much later than I had expected. On 4/13/15 I noted that I had a charge of 176.90 reflected on my bank account ($88.95 each for the Metabo Garcinia and the Green Coffee). I called the company to inform them that I had wanted the advertised sample only and no further orders. They informed me I signed up for a 14-day trial subscription which I had received no information on during the initial call. In fact the only interaction I had with the representative, other than requesting the original offer, were efforts to sell me additional products which I declined. Fortunately I had not yet opened the products and after a (very spirited) talk with the Customer Support rep about the misleading advertising of their product she stated that I could return the products for a full refund. I am going to be returning the items today and will see how proactive they are in refunding the, [what I consider] deceptively, charged funds

 
I accept the full refund of $121.78 but I never received any products so there is nothing for me to try.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Hello, we received your letter regarding [redacted]'s experience. She signed up for a 14-day trial of our product on 05/19/2015, and because she did not call and cancel she was billed the product's full price on day 14(which was 06/02/2015). She called in on 06/03/2015 and inquired about the charges,...

and representative [redacted]. explained the terms of the trial.When you check out, you agree to the trial terms and conditions as well asagree to the shipping charges for the trial. The product she received was a full size serum, and only paid shipping originally ($4.95). [redacted] offered her a 50% refund on the product and she accepted. Her auto-ship was 100% cancelled and there is no need for her to get a new debit card, we would never continue billing after a customer has told a representative to stop auto-ship. Here are the terms and conditions in question, explained to her via phone and available/agreed to at checkout and online:Terms and Conditions for Trial Customers Cellumis does not sell trial size or sample size products, any products you receive from our company are full sized. AUTO SHIPMENTS AND BILLING By placing your order you will be receiving a 14 day evaluation of Cellumis for the price of $89.99(Cellumis Age Defying Serum),$89.85(Cellumis Advanced Eye Gel)You will also be enrolling into our convenient auto ship program once your evaluation expires. You understand that during your trial evaluation you will be billed in EXACTLY 14 days after the day you submit your order. You also understand that after your trial period ends you are subscribing to a monthly shipment program and you will be charged $89.99 (Cellumis Age Defying Serum), $89.85 (Cellumis Advanced Eye Gel) per month and EVERY 30 days there after unless cancelled.You also understand that you can cancel at any time, subject to the provisions of section 3, without further obligation by calling [redacted], Monday - Friday between the hours of 9am-5pm MST. You willreceive your package within 4 business days of each payment. Please allow 4 Business days for your initial Bottle.

[redacted],I have reviewed the account and apologize about the confusion when it comes to the trial that was signed up for.  I do see where you called in on 09/08/2015 and were offered a 50% refund.  We processed that refunded that same day please remember it could take 3-5...

business days to see the refunds.  As a resolution to this concern I have refunded the remaining charges on the account so you have been refunded in full.  I hope this resolves the concern have a great day! Total refunded $184.94[redacted]