Metabo Garcinia

As a resolution we refunded 1 of 2 charges unable to refund second charge due to it being in chargeback status

The customer placed the order for our products Metabo Garcinia and Metabo Green Coffee and by doing so signed up for the 14 day trial offer. Our customers are shipped out a full 30 day supply product and have 14 days to try out the product before they buy. If the customer decides the product is not...

for them and cancels out within the trial period they are billed nothing further, but if they decide they do like the product and do not cancel they are then charged the full cost of the product they received and placed on a 30 day auto bill and ship program until they do cancel out as per the terms and conditions that must be agreed to before placing the order. [redacted] signed up for our trial offer on 12/30/15 and we did not hear from her till about 2/19/15 via email that she would wish to cancel out. We explained the terms and conditions to [redacted] and have even went as far as to offer her two options for a refund because we would love the opportunity to rectify the situation. We have offered the customer two options. If the most recent package that was shipped out as of 2/17/15 has not been opened or used she may send that back to us for a full refund. If it has been opened or used we can issue a 50% partial refund as a courtesy. As for the original charges we will again as a courtesy offer her the same option even though it does fall out of our 30 day return policy that is in our terms and conditions that the customer did agree to. Please have the customer respond back to us directly via email if she wishes to do a return so that we can provide the customer with the necessary information. If the customer simply wish to accept the 50% partial please let us know and we can release the funds immediately.

You have reached the [email protected] support email we are unable to find you in our system the products listed our not ours.  Please remove from our business

The products were shipped to us and billed to our credit card by VL Health. We still would like our money refunded and are willing to return the products unopened.

Dear  [redacted],I am sorry for any inconvenience or confusion when it comes to the trial that was signed up for.  We want you to be able to try the product and see the results our customers are seeing.  As a courtesy we have refunded the account in full and you can keep the...

product we encourage you to try it.  I hope this resolves your concern today I hope you have a good day!

I do not see the return and what about the extra money due for shipping. I was hung up on everytime I...

contacted your company except today.  
I would like like a full refund please

This company advertises for a free trial of their product as long as you pay the $4.95 shipping charge. I signed up to order my free trial. After reading some more about this product and company on the internet, I realize I may have been scammed since other internet users were warning that this company automatically signs you up for a pricey monthly subscription. So I called the customer service and told them that I only wanted the free sample and not the subscription. They said the two were linked and that if I canceled my subscription, the free trial sample wouldn't ship out. And so I told her to cancel it. When I asked if there would be any charges on my credit card, she told me the $4.95 shipping and handling charge was non-refundable and would be billed. I thought that was preposterous since nothing had shipped out and I had just placed my order. On top of that and importantly, the company did not list ANYWHERE the terms of their deal. I found no information on the monthly subscription. I found no information on the fact that the free trial was linked to a monthly subscription. And there was nothing that said the shipping and handling charges were non-refundable. When I told them that I would file a complaint with the Revdex.com, the customer service rep put me on hold and after a minute, came back and told me that the shipping and handling charges would be voided from my card (but only because the order hadn't printed out yet). This is a total scam and should be avoided!

TOTAL SCAM Beware the "supposed" fine print on the trial offer for $ 4.95 a bottle on the MetaboGarcinia and Green Tea Coffee Cleanse. After 14 days they will charge your account $88.95 &

$89.95 , that's a total of $ 178.90 for 2 bottles!!!! Then when I called to cancel and complain that I never saw ANY fine print. Stating the charter after 14 days. She said " well I guess you can't read"!!! SERIOUSLY!!! I'm boiling right now.

I tried out the "free" bottles and was under the impression that you only pay shipping and handling. I was not aware that in 14 days, I would be charged $89.95 each for those same bottles. I called the company and the lady said that after 14 days, you're actually charged for those "trial" bottles. I told her that their company was breaking the law by misleading consumers with their advertising. She said she would refund 30% of my charges. I told her no, that I want a 100% refund. She said no until I told her that I'm hiring an attorney and filing a class-action lawsuit against them for false advertising. They immediately issued a refund and sent me a confirmation email stating this. I also called my bank, JP Morgan Chase, and filed a dispute. The charges will be removed but this was a huge hassle. This company is a scam. I looked at their terms and conditions and almost at the very end, in extremely tiny print, you can see where it states you'll be charged in 14 days plus every 30 days.

This business is a shady one at best. I signed up for the "free trial" and paid the shipping with my credit card. I then noticed that on my credit card statement they had charged me 1.99. and again .99 for the shipping. When I received the package, both products were in the same package. When I called them they were very rude on the phone and stated that I had to pay another 20.00 for the "free trial" when I told them not to charge my credit card they did anyways. then when I tried to call them back they were again very rude on the phone, refused to let me talk to a supervisor, and even told me that the supervisor was "to busy to deal with me" Please be very careful with this company, they will charge your credit card, WITHOUT your consent. Thankfully the credit card company's fraud team worked with me to get the charges reversed, but it was a hassle all the same.

When the customer called in and talk to our rep on the phone she agreed to a trial extension the rep gave her the date to call back if she wanted to cancel since the customer did not cancel her account she was billed, I have went ahead and issued her the refund as a one time courtesy

 
Please fax over the statement to [redacted] we will review it and see what our options are from what I see in the billing system you were refunded in full and never charged again.  We will wait on your fax to see where the confusion maybe coming from.  Have a great day!

Attached is a picture of the company when I canceled future orders. The email address is...

([email protected]) they are associated with the company I originally added on my email. It's all one big scam.

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,[redacted]

Dear 
Thank you for contacting us and sharing your concern we want you to be satisfied with the product and your experience.  I am sorry to hear that you were not satisfied.  I have reviewed the account and it shows that the account was refunded on 

rgb(73, 73, 73); background-color: rgb(255, 255, 255); font-size: 12px; font-family: Arial, Helvetica, sans-serif;">04/18/2016 11:17am refunded in the amount of - $89.99 Trans-ID: [redacted]. 
 
Thank you

 
I apologize for any inconvenience this may have caused. It seems there may have been some confusion when it comes to the trial that was signed up for. I completely understand your concern after reviewing the account I went ahead and refunded the account in full...

as a courtesy and resolution today. I hope this resolves the concern have a great day!

Avoid this company! They will sell you a sample kit and you will find it does not work $5.00. And then 15 days after receiving it they will auto bill you $150.00. At which point you will try to cancel the transaction but they will ignore your emails and when you call to tell them you will be returning coming shipment and expect to be reimbursed, they will say that you are being charged for the initial samples and they will not repay. Avoid this scam company!!!

The customer signed up for a 14 day trial period which in the terms and conditions it stated that if she did not cancel she would be billed for the bottles she received in trial and put in a monthly subscription. The customer contacted customer service and was refunded for the most recent charges...

without sending back the products. If she wants a refund for the previous month she can send back the bottles for a refund as long as the bottles are not open; but a refund can not be issued if she still has the products. The customer has been billed since November of 2014 and just contacted us February to cancel her account. If she would like to return the bottles she can contact customer service to return or respond to this message.

Dear  [redacted], Thank you for contacting us and sharing your concern we want you to be satisfied with the product and your experience.  I am sorry to hear that you were not satisfied.  I have reviewed the account and as a resolution today we are refunding the account in...

full. We are unable to refund back to the same form of payment. We are sending a check to your address on file.  I hope you have a great day!

When I search VL Health on the Revdex.com website, it comes up as VL Health aka Metabo Garcinia.