Microsoft

Dear *** ***,
Thank you for responding regarding an issue with your game. We apologize that we are still unable to verify your account or locate your service request, as there was not enough information provided in your claimWe would like to assist in investigating your claim, however without a valid service request number we are unable to take further actionIn the future, if you can find or create a service request for this issue, please update your claim with that number and we will be happy to help.
Sincerely,
Microsoft Corporation

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues with your desktop accessories We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you
have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not yet contacted support about this issue, visit support.microsoft.com
Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Office apps. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not yet contacted support about this issue, visit support.microsoft.com
Sincerely,
Microsoft Corporation

Dear *** * ***
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account ban. We have reviewed this matter and verified that your account was in violation of our Terms of Use and subsequently banned from accessing Xbox Live. Please
understand that the Enforcement link below is the ONLY avenue to receive more information regarding your account ban
You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOU
You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct
For additional information regarding your ban, please visit http://enforcement.xbox.com/
We have recorded your feedbackMicrosoft considers this matter closed and will no longer be responding to any further requests concerning your account ban
Sincerely,Microsoft Corporation

Complaint: ***I am rejecting this response because: If your product isn't back by your company more than months, you need to adjust your pricesAccessories over dollars should be backed for a full yearIf customers are unhappy with your product well you should show that you care what your customers are experiencing with your product breaking in monthsI will be pushing this up and making other people aware and for those that have gone this those same issue as. Sincerely,*** ***

Hello ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox issueYour Xbox console has been out of warranty for monthsThe best option will be to set up a repair by following this link: https://myservice.xbox.comWe appreciate your honest
feedback regarding this matter and your comments have been recordedMicrosoft considers this case closedSincerely,Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue completing a purchase. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Microsoft agreed to send me a replacement keyboard at no charge and thus the issue is resolvedI do appreciate Revdex.com's help in resolving the issue in timeline mannerI do not think I would have done it without your help.
Sincerely, *** ***

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding the Extended Warranty process. We appreciate the time you have taken to provide your honest feedback regarding your experience with supportYour comments have been recorded and we appreciate your continued support of Microsoft products and services.
Sincerely,
Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Complaint: ***
I am rejecting this response because:Another transaction posted to my account after I was assured card information was removed-$5.30Description:MICROSOFT *XBOX STORE\MSBILL.INFOBalance:Transaction ID:***Posted Date:8/3/2017
Sincerely,
*** ***

Complaint: ***I am rejecting this response because:I was never given a service number of any kindThe xbox account is under my sons name *** ***@rocketmail.com is the email that he used and is no longer validThere should be notes under the account explaining everythingI have contacted customer service multiple times, I have spent hours on the phone trying to resolve this…fix this! Sincerely,*** ***

Complaint: ***
I am rejecting this response because:I was not given a service request number - I was last told I would receive a call back that has never happened
Sincerely,
*** ***

Complaint: ***I am rejecting this response because:there are sites online that you can go to to find the code to undo a positive caused by this flawed authenticator programYou need to acknowledge that their is something wrong with the authenticator program and provide the code to undo positives until you can get your authenticator program fixed versus insisting people just buy more keysThe first time I used the authenticar just after this software was installed, it said it was authenticWhen the newest software came out with the offer of a free upgrade, the authenticator program said that it was a pirated copy.Sincerely,*** ***

Complaint: ***I am rejecting this response because:I will not accept this response until I recieve the refund as I can no longer trust skypeSincerely,*** ***

Initial Business Response /* (1000, 5, 2014/09/12) */
Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your purchase of an Xbox Live cardWe would like to investigate your issue further but were unable to locate a Service Request Number
within your claim or with the information you have providedIf you have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistanceIf you are unable to locate your Service Request Number but have contacted Xbox Support, please update your claim to confirm the email address associated with your Xbox Live account
If you have not yet contacted support about this issue, please call X-XXX-XMY-XBOX (XXX-XXX-XXXX)Support is available from 6:00AM - 10:P.MPacific Time, days a week including holidays
We would also appreciate it if you could take a picture of the card, and attach it to your claimPlease also indicate where you purchased your Xbox Live subscription card
Sincerely,
Microsoft Corporation
Initial Consumer Rebuttal /* (3000, 7, 2014/09/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Below is the additional information requested
This gift card was purchased for a gift,
I do not have a XBOX account, hence my email is not associated with an XBOX AccountThis is the service # requested
SRXXXXXXXXXXXID
Final Consumer Response /* (4200, 11, 2014/09/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I acknowledge receiving this response, However its vague to the outcome
Awaiting a response for something is not an explanation as to how
I am to be compensated for my purchase that is unable to be used
I asked to be given a replacement code or a replacement certificate,However this response
does not indicate what action if any will be issued
Final Business Response /* (4000, 17, 2014/10/09) */
Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox Live card purchase issueThe Xbox Listening and Advocacy Team is now handling your case, and will work with you directly towards resolution
Sincerely,
Microsoft Corporation

Complaint: ***
I am rejecting this response because:it does not clarify why I was banned it just says I violated when I didn'tThere is no physical way I could as I do not have a gold account to play other players to violate thisThis is just a generic response to say nicelyWe don't careI'm don't with you.
Sincerely,
*** ***

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Microsoft Office. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet contacted support about this issue, visit support.microsoft.comSincerely,Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account ban. We have reviewed this matter and verified that your account was in violation of our Terms of Use and subsequently banned from accessing Xbox Live. Please
understand that the Enforcement link below is the only avenue to receive more information regarding your account ban
You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOU
You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct
For additional information regarding your ban, please visit http://enforcement.xbox.com/
We have recorded your feedbackMicrosoft considers this matter closed and will no longer be responding to any further requests concerning your account ban
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because:
1st agent foul up my computer more than I orginall mention to the Revdex.com2nd agent was unable to set my system to its orginal stateHe stated that because upload to windows some items remain in the transfer back to windows and unable to change to windows 7Files are in multiple sites and word fileand picture file is out of order.2nd agent worked hard and a little difficult to understand due to frustration in the communiation.Apprecite you assistance,*** ***Sincerely,*** ***