Microsoft

Dear ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your refund issue. The Listening and Advocacy team will investigate this matter and contact you directly to work toward a resolution.Sincerely,Microsoft Corporation

Dear *** * ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding the expiration of your Xbox promotional funds. The Xbox Listening and Advocacy team will investigate this matter and contact you directly to work toward a
resolution
Sincerely,Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues with your Windows upgrade. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft
Corporation

Dear Mr***,My name is*** and I work for Skype Customer Relations OfficeMy duties includeresponding to customer complaints.I receivedyour complaint from Revdex.com that you have experienced issues with SkypeI’m verysorry to read that and I will gladly assist you further.At Skype,we have systems
and processes in place designed to detect potentiallyfraudulent or illegal behaviour carried out in respect of Skype accounts, thusto protect our UsersTherefore the Skype account was blocked in order toprotect the account information from unauthorized access.Our usualpolicy is that we will remove the restriction from a Skype account as soon aswe have done a few security/identity checks, to make sure we open the accountfor the rightful owner and not for the fraudstersThe necessary checks afteran incident like that include the verification of some of your payment detailsas well as the necessity to change your Skype account passwordPassword changecan only be done after successful verification.Uponchecking our records I can see that the email address on the account has beenrestored and for security reasons we require you to also change the password assoon as possible to make sure you have full access to the account.Pleasefollow this link: https://login.skype.com/recoveryAnd you canenter your email address and request a password recovery tokenYou will receivean email with a password recovery token and instructions how to change yourpasswordAfter youhave gone through the password recovery process, you will be able to access theaccount againPlease confirm the password change to us with a reply and I willthen remove all restrictions from the account.Choosing asecure password to access your Skype account is crucialHackers use lists ofcommon passwords to access accounts (not only on Skype but across allwebsites)It is therefore critical that you use a strong, unique password.A passwordshould be considered to live for only a short period of timeKeeping the samepassword for many years is not recommended but equally changing it every daymight result in making it hard to remember! So try to change your password asoften as practical, for instance a couple of times a year.Andremember, if you ever suspect your password or account has been compromisedsign into Skype and change the password it immediately.To readmore about how to stay secure, please follow the link to our online securityinformation page: http://www.skype.com/en/security/I hope thisresponse has been helpful.Again, weapologize for any possible inconveniences caused by this.Iappreciate your patience and understanding.Kindregards,*** CustomerRelations OfficeSkype

Complaint: ***
I am rejecting this response because: Microsoft continues to play "phone tag" with meI left another voice message today, 4/27/2017, asking them to call me back
Sincerely,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, as long as someone actually contacts me Otherwise, I'm filing another complaint.Sincerely, *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI would also like to advise the Microsoft Cooperation that I have already purchased a new band due to this not being resolved for three months and then Microsoft requesting information that I provided to them at the time of the original claimTherefore the only reasonable conclusion to this entire conversation would be to refund me the full amount I paid for the first band "because I only need oneAnd if you would like a receipt for the new one I purchasedI will provide itThis matter could have been resolved three months ago at the Microsoft local storeThank You
Sincerely, *** ***

Dear ***,
Thank you for contacting Microsoft Corporation through the Revdex.com regarding your Xbox Live accountThe only avenue for further information is through the enforcement link below. We will no longer be responding to any further requests concerning your
enforcement action as this matter is closed. If you wish to discuss this further, use the enforcement team link below
You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOU
You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct
For additional information regarding your ban, please visit http://enforcement.xbox.com/
Sincerely,
Microsoft Corporation

Initial Business Response /* (1000, 5, 2014/09/24) */
Dear ***,
My name is *** and I work for Skype Customer Relations OfficeMy duties include responding to customer complaints
I received your complaint from Revdex.com that you have experienced issues with SkypeI'm very sorry to read that and
I will gladly assist you further
I have verified your account manually and have restored the original registered email address on the accountPlease change password on the Skype account as soon as possible here: https://login.skype.com/recovery?application=account
After you have changed the password, please let us know through Revdex.com and we will lift the block from paid services, so you can have full access back
I hope this response has been helpful
I will be waiting for your reply in order to assist you further
Again, we apologise for any possible inconveniences caused by this
I appreciate your patience and understanding
Kind regards,
***
Customer Relations Office
Skype
Initial Consumer Rebuttal /* (3000, 7, 2014/09/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Hello,
Thank you for your helpHowever, my account is still restricted from using calls and purchasing credit
Regards,
***
Final Business Response /* (4000, 9, 2014/10/01) */
Dear ***,
Thank you for your reply and for letting us know you've been able to change your Skype account password
We have now fully opened your Skype account and you can continue using it again
Thank you for all your patience in dealing with this
Kind Regards,
***
Customer Relations Office
Skype

My complaint against Microsoft has been resolved and can be closed. Thank you

Complaint: ***I am rejecting this response for the same reason as the previous one.Sincerely,*** ***

Initial Business Response /* (1000, 5, 2015/01/13) */
Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox accountWe would like to investigate your issue further but were unable to locate a Service Request Number within
your claim or with the information you have providedIf you have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistanceIf you are unable to locate your Service Request Number but have contacted Xbox Support, please update your claim to confirm the email address associated with your Xbox Live account
If you have not yet contacted support about this issue, please call X-XXX-XMY-XBOX (XXX-XXX-XXXX)Support is available from 6:00AM - 10:P.MPacific Time, days a week including holidays
Sincerely,
Microsoft Corporation

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Microsoft account. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet contacted support about this issue, visit support.microsoft.comSincerely, Microsoft Corporation

Complaint: ***
I am rejecting this response because: I had never received a service number from any of the Microsoft employees whom I spoke toThere were quite a few.I would like a refund back of $from then since they could never cancel my subscription to X box after several monthsThey completely gave me the run around and I am tired of it!!!
Sincerely,
*** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with Games for Microsoft Live. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft Corporation

Dear *** ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your gift card issueThe Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.Sincerely,Microsoft Corporation

Hello ***,
Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington
We apologize for the delay in responding to your claim. If you are still experiencing an issue with your product or service, please update your RevDex.com claim confirming your most recent service request number and we will be happy to investigate further
If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with the product or service you are experiencing issues with
Sincerely,
Microsoft Corporation

Complaint: ***
I am rejecting this response because:no number was ever given to me, I initiated the call from support.microsoft.com, requested the next available agen callReceived the call from 425-635-Explained my issue and tried to get this resolvedI have tried your electronic account reset over times before this call to try resolveYou make it very hard to resolve issues, this seems like another attemptI received an e-mail and a text with password reset codes while on the phone with your customer service repNo other number or information was includedYour customer service rep called me on the same phone he texted me account password reset but could not help me resolve getting this account active?I have a live account that has been paid for I should be able to use it
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***A representative reached out to me and was able to help me resolve the issue with my Windows product
Sincerely,
*** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Surface replacement. We have reviewed your case and while we understand your frustrations, we are unable to fulfill your request. Our records indicate that the
damage to your device was due to insufficient packaging, and was not a result of faulty handling on our end. An out of warranty repair is still an available option for resolution, so if you wish to take advantage of it, please feel free to reach out to the agent with whom you have been in contact and she will be happy to help.
Sincerely,
Microsoft Corporation