Microsoft

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with Bing search results. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you
have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
Sincerely,
Microsoft Corporation

Dear ***,
Thank you for responding regarding concerns with Microsoft Office 365. We apologize that we are unable to verify your account or locate your service request with the information provided in your claimWe would like to assist in investigating your claim, however without a valid service request number we are unable to take further actionIn the future, if you can find or create a service request for this issue, please update your claim with that number and we will be happy to help.
If you have not yet contacted support about this issue, visit support.microsoft.com
Sincerely,
Microsoft Corporation

Hello, Thank you for your reply. Upon checking our records I can see that you have beennow able to successfully cancel the recurring payment agreements As goodwill I have issued a refund for the two latestorders and therefore the subscriptions are no longer active on your account.Funds will be returned to your *** account. I hope this response has been helpful. We apologize for any possible inconveniences caused bythis. Kind regards, Kaisa Customer Relations Office Skype

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** I don't know why I have received this message I did not file a complaint on 7/27/ I think (don't remember now) that I filed one sometime in but never ever received a reply So at this point, a year or so later, this is now mute.Sincerely, *** ***

Dear ***,Thank you for contacting Microsoft Corporation via the Revdex.com with your concerns about the Xbox controllers you have purchased. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the
information you have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have lost your service request number, please call *** ***). Support is available from 6:00AM - 10:P.MPacific Time, days a week including holidays.Sincerely,Microsoft Corporation

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your issueThe Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution. Sincerely, Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
A member of Microsoft Global Escalations Team has contacted me via message on my answering machine and email. He has asked for a date and time to contact me to resolve these issues. He provided me with information on his working hours in addition to his phone number. I did not try to contact by phone as I only reviewed my email within the past half hour and this is past the end of his work day. I have responded to the email and suggested Tuesday, November 8, between p.mand p.mEST. Sincerely, *** ***-***

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account security issue. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not yet contacted support about this issue, please call 1-800-4MY-XBOX (800-469-9269). Support is available from 6:00AM - 10:P.MPacific Time, days a week including holidays
Sincerely,
Microsoft Corporation

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.comIn reviewing your service requests, it was found that a partial refund was provided within the Microsoft refund exception guidelines
Due to this, Microsoft considers this matter closed
Sincerely,
Microsoft Corporation

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with the Windows upgrade. A service request has been created for this issue and logged under the service request number ***. The Global Escalation Services team will
investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft Corporation

Dear ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account ban. We have reviewed this matter and verified that your account was in violation of our Terms of Use and subsequently banned from accessing Xbox Live. Please understand that
the Enforcement link below is the only avenue to receive more information regarding your account banYou can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOUYou can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconductFor additional information regarding your ban, please visit http://enforcement.xbox.com/.We have recorded your feedbackMicrosoft considers this matter closed and will no longer be responding to any further requests concerning your account ban.Sincerely,Microsoft Corporation

Complaint: ***I am rejecting this response because: All the business stated was that sorry they took so long to respond to my complaint, and needed me to update my complaint to investigate further (after months)!!! I know my claim isn't in regards to a huge amount so they may not be taking it seriouslyAlso again it's not a huge amount, that would take so much time to review and refund as if the company had to return hundreds or thousands of dollarsBut, wrong is wrongIndividuals speculated, individuals admitted your system was flawed or had glitches, and how I did do what I needed too in the timeframe of cancellationAnd the ending factor was how rudely I was treated and talked too, when I was the one done unjustly in all of thisYour employees got to tell me whatever they pleased and put me in a hardship, while they are still probably employed telling hundreds of more customers whatever they please, and costing them and your company money just as I decided to take my services elsewhere.Sincerely,*** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your upgrade to Windows 10. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft
Corporation

Complaint: ***
I am rejecting this response because: the business is using its Service Agreement but didn't fulfill that service agreement so the service agreement does not applyThey charged me for shipping and failed to provide itThey also promised compensation, not coupons, repeatedlyMoreover, even if the Service Agreement were in effect - if Microsoft hadn't breached contract - they are beholden to what their customer services representative, plural, offered on more than one occasion. Bottom line is: Microsoft has no legal standing to dispute refunding shipping, even if they are so uninterested in customers as to insist on compensation only in the form of couponsI have no use for coupons or credits because I do not use the Microsoft store; it's tantamount to offering me nothing
Sincerely,
*** ***

Complaint: ***I am rejecting this response because:
In response to the query from Microsoft Corporation forwarded by ***
*** in a letter dated June 2016, the following information is provided:
Para Microsoft requests a "service request number"I do not have a service request numberIwrote a letter to Microsoft Corporation, ATTN: Customer Service on May explaining that theirunwanted efforts to install Windows on my computer had caused a lack of Internet service for sixweeksI received notice that *** ** ***, Agent, accepted delivery of my letter, however, no furthercommunication has been received from Microsoft
Para "'If you have not yet contacted support about this issue, visit support.microsoft.com."How is that supposed to happen? When attempting to use the computer, the following messages appear:Server not found.Problem loading page.This page can't be displayed.Fix connection problems.Looking up accounts.google.Firefox can't find the server at accounts.google.com.Check the address for typing errors.If you are unable to load any pages, check your computer's network connection.If your computer or network' is protected by a firewall on proxy, make sure that Firefox ispermitted to access the Web
My question to you remains the same: Why is Microsoft allowed to interrupt mycomputer service by attempting to install Windows when I have consistently requestedthey not do so?Sincerely,*** ***

***Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington. We apologize for the delay in responding to your claim If you are still experiencing an issue with your product or service, please update your Revdex.com claim
confirming your most recent service request number and we will be happy to investigate further.If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with the product or service you are experiencing issues with.Sincerely,Microsoft Corporation

Complaint: ***I am rejecting this response because: while the company may use refurbished parts to replace defective parts, the refurbished parts themselves should not be defectivePut another way, you should not replace defective parts with more defective partsThe machine was sent back more than onceIsn't it time to do the right thing by the consumer instead of hiding behind the fine print, which in this case is not an effective defense against poor manufacturing?
Sincerely,*** ***

Dear ***,
Thank you for responding regarding your Windows issue. We apologize that we are unable to verify your account or locate your service request with the information provided in your claim. We would like to assist in investigating your claim, however without a valid service request number we are unable to take further actionIn the future, if you can find or create a service request for this issue, please update your claim with that number and we will be happy to help.
If you have not yet contacted support about this issue, visit support.microsoft.com
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because:
the only numbers that I have been given from microsoft is my claim ID # ***
and a Product Key Number to use to reinstall windowson the computer without charge
Which is not getting anything, as it would be a step down from the current Windows 10
on the computer down to I should also get a free upgrade from windows back to windows -
once the computer has been fixed.Sincerely,*** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding Unauthorized Access to your account. With the information you have provided, we were able to locate a service request for this issue associated with your accountYour case has
been escalated, and the Global Escalation Services team will investigate this matter and contact you directly by the phone number or e-mail provided to work toward a resolution
Sincerely,
Microsoft Corporation