Microsoft

Initial Business Response /* (1000, 5, 2014/08/19) */
Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox Video purchaseWe would like to investigate your issue further but were unable to locate a Service Request Number within
your claim or with the information you have providedIf you have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistanceIf you are unable to locate your service request number but have contacted Xbox Support, please update your claim to confirm the email address associated with your Xbox Live account
If you have not yet contacted support about this issue, please call X-XXX-XMY-XBOX (XXX-XXX-XXXX)Support is available from 6:00AM - 10:P.MPacific Time, days a week including holidays
Sincerely,
Microsoft Corporation
Initial Consumer Rebuttal /* (3000, 7, 2014/08/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Microsoft requested a Service Request number; the most recent contact of Microsoft Xbox Support/Microsoft Store (I was bounced between them several times) had a reference # of XXX XXX XXXX for the Video purchaseAt that time, they refunded my first purchase of Star Trek TOS Season and suggested I wait several days and try the purchase againI did that, which resulted in the same missing and mislabeled episodesI waited a couple of weeks to see if Microsoft would fix its delivery of these episodesWhile I believe all Microsoft had to do to verify this Revdex.com complaint as true is to check their Xbox Video site, I have provided the number, and they can see all is accurateAgain, I am not asking for a refund, but for Microsoft to deliver what I bought, which means that they have to correct their site for all of us who bought the seriesWhile I was also going to buy another set, Star Trek-Enterprise, I have decided against anymore series purchases because the Xbox Forums indicate that there are episodes missing in that setThere are other such occurrences with no resolutions from Microsoft in the ForumsA reasonable person would easily deduce that there is either negligence resulting in misrepresentation and/or a lack competent quality assurance over administrators and content providersSo that the Microsoft respondents do not assume this is a technical issue on my equipment (as they kept doing in the above referenced case number), the episode issue exists on my Xbox 360, Windows Desktop, and Windows phone, and still exists as of 8/20/at 6:pm Pacific TimeFinally, I ask Microsoft not to ask me to go through multiple repetitions of the issue this time, and they can check the Forums for themselves
Final Business Response /* (4000, 9, 2014/08/26) */
Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox Video content problemsOur Xbox Video support team is currently looking into the problem with the content you purchasedWe will update you on the status of this content soon
Sincerely,
Microsoft Corporation
Final Consumer Response /* (4200, 11, 2014/08/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The response is not finalMicrosoft says that they are looking into the Video content problems and will update me soonThe resolution has not been reached where Microsoft provides all of the Star Trek TOS Re-mastered Season episodes, with proper labeling, that were purchased by me and others

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and can only find the last reference #Please let me know if you can find the others via my Microsoft account and last reference #
*** - SurfaceSincerely, *** ***

Complaint: ***I am rejecting this response because my account was hacked and I spoke with several representatives who had assured me that this issue would be resolved You will not find anything as the user name who hacked me found a way to access the account via my PayPal and keep taking money from my account every year I have spoken to a representative who noted they can not find any activity on the account but I supplied you with an id number for the account I am not satisfied with this outcome Sincerely,*** ***

Dear *** ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Microsoft Azure chargeThe Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.Sincerely,Microsoft Corporation

Complaint: ***I am rejecting this response because: The enforcement information does not give a detailed reason for the suspensionThe vague and general response by the enforcement team on their forum does not show the evidence required to suspend the accountIt is easy to just say someone did something and not provide the evidencePlus, how is someone suppose to know what the mistake was and correct it if there is no specific descriptionI have yet to receive a proper answer to my questionI believe there is fraud and unethical practices being usedBeing a paying member, I feel I am being robbedNone of my interactions with other players fit the vague and general response from the enforcement teamThe enforcement team need independent oversight as their definitions for the TOU continually change.Sincerely,*** ***

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account suspension. Please understand that the Enforcement link below is the only avenue to receive more information regarding your account suspension
You can review the full Terms
of Use at: http://www.xbox.com/en-US/Legal/LiveTOU
You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct
For additional information regarding your suspension, please visit http://enforcement.xbox.com/
We have recorded your feedbackMicrosoft considers this matter closed and will no longer be responding to any further requests concerning your account suspension
Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account ban. We have reviewed this matter and verified that your account was in violation of our Terms of Use and subsequently banned from accessing Xbox Live. Please
understand that the Enforcement link below is the only avenue to receive more information regarding your account banMicrosoft is not obligated to provide content associated with your account once action has been taken upon it
You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOU
You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct
For additional information regarding your ban, please visit http://enforcement.xbox.com/
We have recorded your feedbackMicrosoft considers this matter closed and will no longer be responding to any further requests concerning your account ban
Sincerely,
Microsoft Corporation

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues you are experiencing with your Xbox One Controller. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the
information you have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not yet contacted support, you can reach Xbox support at *** *** between the hours of 6:00AM - 10:P.MPacific Time, days a week including holidays.
Sincerely,
Microsoft Corporation

Dear *** ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your system troubleshooting concern. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you
have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet contacted support about this issue, visit support.microsoft.comSincerely,Microsoft Corporation

Dear ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues you are experiencing with your Xbox account. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information
you have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet contacted support, you can reach Xbox support at*** *** between the hours of 6:00AM - 10:P.MPacific Time, days a week including holidays. Sincerely,Microsoft Corporation

Dear *** ***
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your access to your digital purchases. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you
have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not yet contacted support about this issue, please call 1-800-4MY-XBOX (800-469-9269). Support is available from 6:00AM - 10:P.MPacific Time, days a week including holidays
Sincerely,Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meI hope Skype can improve their customer serviceDon't make serious answer only after customer files complain to Revdex.comSincerely, *** (***) ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
After reporting to you, I got an email yesterday at 10:00am from Jason Uoffering me a coupon code to purchase a replacement keyboard on their website free of charge. This gets me exactly what I need to I suppose the situation is resolved. If you still need the number it is ***. I am assuming this has happened due to your message you sent them but its possible it was not. Thanks for your help.Sincerely, *** ***

Complaint: ***I am rejecting this response because:
the the company has provided a very vague and ambiguous solution to my issueI was extremely dissatisfied with the customer service and feel that fraudulent activities were taking place with my account, I never received the product due to negligence and the end of Microsoft employeesI would like my concern addressed as soon as possible without being redirected to the obvious online help center through whom I was already given the subpar quality of assistancePlease respond to my claim as soon as possible!
Sincerely,*** ***

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Skype. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet contacted support about this issue, visit support.microsoft.comSincerely,Microsoft Corporation

Complaint: ***I am rejecting this response because:
I have not yet received a portion of what you told me would be given to meAs you said I followed up with your company, and have not heard a responseI have now reached out to your company three additional times since you responded to my complaint with no response.
I continue to be very disappointed with the service I am receiving at this time.
Sincerely,Mr***

Initial Business Response /* (1000, 5, 2014/09/16) */
Dear ** ***,
My name is *** and I work for Skype Customer Relations OfficeMy duties include responding to customer complaints
I received your complaint from Revdex.com that you have experienced issues with SkypeI'm very sorry to read that and
I will gladly assist you further
If you do not use your Skype Credit for a period of days, Skype will place your Skype Credit on inactive statusYou can reactivate the Skype Credit by following the reactivation link in My Account at https://secure.skype.com/account/credit-reactivateUpon checking our records, this is what occurred on the Skype account "***"You have reactivated the Skype Credit balanceThis means, its the original purchase, there hasn't been anu additional charges on the account
You can read about this under Skype Terms of Use Paragraph Payment: http://www.skype.com/en/legal/tou/#
And the information is provided in the FAQ https://support.skype.com/en/faq/FAXXXXX
In case you need help from Skype Support, please visit the following FAQ where you find information about how to contact Skype Customer support and what kind of support is offered: https://support.skype.com/en/faq/FA
I hope this response has been helpful
We apologise for any possible inconveniences caused by this
I appreciate your patience and understanding
Kind regards,
***
Customer Relations Office
Skype
Initial Consumer Rebuttal /* (2000, 7, 2014/09/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding unauthorized access to your account. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you
have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not yet contacted support about this issue, visit support.microsoft.com
Sincerely,
Microsoft Corporation

Complaint: ***
I am rejecting this response because:
Because of your poor service Microsoft I have now returned the xbox one and bought a Sony Play StationThey will continue to have a better system and games with bad customer service like this
I now consider this matter closed
Sincerely,*** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com. The Xbox Listening and Advocacy team has thoroughly investigated this issue and due to your Xbox One Elite Controller being out of warranty we consider this matter closed per our Terms of
Use (see link below)
Xbox One Warranty Terms: http://support.xbox.com/en-US/xbox-one/warranties-and-repair/console-kinect-warr...⇄ /> Sincerely,
Microsoft Corporation