Microsoft

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox issueThe Global Escalation Services team will investigate this matter and contact you directly to work toward a resolutionSincerely, Microsoft Corporation

Complaint: ***
I am rejecting this response because:The response from the company does not resolve the initial complaint and further delays a resolution of the issue. The response to the Revdex.com that a "Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution" makes me hope Microsoft doesn't have a Universal Escalation Service to further delay the process of issuing a refund. In addition to a "Global Escalation" of my problem, I received an email this evening at 5:pm informing me to expect a call within hours from a senior engineer at Microsoft. I fail to understand why Microsoft didn't follow their cancellation policy and allow the Surface Pro to be cancelled before it shipped and now why the delay with a refund by escalating the problem to the global level (I'm not even sure what this means) and having a senior engineer call within hours. Why does it take a call from a senior engineer to resolve this problem and why can't a refund be issued immediately? Finally, Microsoft needs to clarify their cancellation policy and provide clear instructions on how to cancel an order. My original complaint stands
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2014/09/02) */
Dear ** ***,
My name is *** and I work for Skype Customer Relations OfficeMy duties include responding to customer complaints
I received your complaint from Revdex.com that you have experienced issues with SkypeI'm very sorry to read that
and I will gladly assist you further
I have checked our records and can see that the additional orders are unusedTherefore as an exception, I have issued a refund for the orders starting from July 30, The funds will be returned to the PayPal account
I hope this response has been helpful
Again, we apologise for any possible inconveninces caused by this
I appreciate your patience and understanding
Kind regards,
***
Customer Relations Office
Skype

Initial Business Response /* (1000, 5, 2014/09/24) */
Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox accountWe would like to investigate your issue further but were unable to locate a Service Request Number within your claim
or with the information you have providedIf you have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistanceIf you are unable to locate your Service Request Number but have contacted Xbox Support, please update your claim to confirm the email address associated with your Xbox Live account
If you have not yet contacted support about this issue, please call X-XXX-XMY-XBOX (XXX-XXX-XXXX)Support is available from 6:00AM - 10:P.MPacific Time, days a week including holidays
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because:I did not make those purchases on my account and neither did anyone in my household no one is yet to tell me how a credit card that does not belong to anyone in my household got on my account & that is fraud and no one seems to be investigating thatThis is why I'm so adamant about this because no one is investigating fraudI find it very fishy that I did not get a single confirmation email on these purchases and I normally get emails about all my purchasesI'm going to make sure that I tweet & Facebook and tell every kind of social media exactly what u guys did to meThis has caused me so much stress and I will tell the entire world about the bad experience I had with ur companyI'm never using ur xbox again because u guys stole my money. Sincerely,*** ***

Hello, Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington. We apologize for the delay in responding to your claim If you are still experiencing an issue with your product or service, please update your Revdex.com
claim confirming your most recent service request number and we will be happy to investigate further. If you have not contacted support regarding this inquiry, we encourage you to visitsupport.microsoft.com to get immediate assistance with the product or service you are experiencing issues with. Sincerely,Microsoft Corporation

Complaint: ***I am rejecting this response because: I have had numerous conversations with Gupreet of the Global Escalation TeamI have tried all of his suggestions, but he keeps offering no solutions saying he must speak with his manager and will get back to me I missed one of his calls and received an email from him asking for a date and time for our next callI responded by giving him a time a few hours after the missed call, but have had no further contact with him The complaint will stay open until a suitable solution is offered by Microsoft.Sincerely,*** ***

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with XboxWith the information provided in your claim, we were able to locate your account and service request for this matterOur records indicate that after speaking with an
agent, you were issued a code for one month of Xbox live as well as in CSV as compensation, and therefore this matter has been closed as resolvedAt this time, we are unable to provide further assistanceWe appreciate your time and have recorded your feedbackSincerely, Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com. The Global Escalation Services team has investigated this issue and due to Microsoft policy we are unable to fulfill your requestWe consider this matter closedThank you for your
time
Sincerely,
Microsoft Corporation

Hello ***,
Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington
We apologize for the delay in responding to your claim. If you are still experiencing an issue with your product or service, please update your Revdex.com
claim confirming your most recent service request number and we will be happy to investigate further
If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with the product or service you are experiencing issues with
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because: always same answer!! They do not accept mistakesI wrote My order number ! Eee what question me ?Sincerely,*** ***

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Skype numberAfter reviewing your account history and previous service request numbers, one of our agents has already explained to you that you will have to deal with our partner if you
are in Korea in regards to purchasing a Skype number Please refer to the Skype number terms of service: (https://www.skype.com/en/legal/skype-number/)For future issues please visit, support.microsoft.com. Sincerely, Microsoft Corporation

Complaint: ***I am rejecting this response because: my issues are still not resolvedSincerely,*** ***

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account ban. We have reviewed this matter and verified that your account was in violation of our Terms of Use and subsequently banned from accessing Xbox Live. Please
understand that the Enforcement link below is the only avenue to receive more information regarding your account banYou can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOUYou can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconductFor additional information regarding your ban, please visit http://enforcement.xbox.com/.We have recorded your feedbackMicrosoft considers this matter closed and will no longer be responding to any further requests concerning your account ban.Sincerely,Microsoft Corporation

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Windows uninstall charges. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this information and at that time we will be able to provide further assistance.
If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com or call 1-800-642-to get immediate assistance with your Windows uninstall
Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issueThe Global Escalation Services team is now handling your case, and will work with you directly toward resolutionWe see that your original complaint stated that Microsoft contacted you regarding the maintenance contract and how to renew itPlease know that unless a customer contacts Microsoft first, Microsoft will NOT reach out to our customersBecause of this, we have a reason to believe it may have been a support scamThe Global Escalation Services team will continue to investigate this matter and work with you to find a resolution
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because: Microsoft will not refund me the $for the Destiny Expansion Pack that was placed into an account for a person who does not play on the Xbox. We don't even have the Xbox anymore! For Microsoft to say they "cannot" refund the money is disingenuous; of course they can refund the money; they are just choosing not to. Shame on them for not doing what's right.Sincerely,*** ***

Hello,My name is Kaisa and I work for SkypeCustomer Relations OfficeMy duties include responding to customer complaints.I received your complaint via Revdex.com sayingthat you have experienced issues with SkypeI’m very sorry to read that and Iwill gladly assist you further.Please read the following FAQ
on the Skypesupport page to get the instructions how to contact Skype Customer Service: https://support.skype.com/en/faq/FA1170Please read the following FAQ on Skype Supportpage to identify reasons why you haven’t received a response from SkypeCustomer Service: https://support.skype.com/en/faq/FA11041Please kindly provide the Skype name you areexperiencing issues with and I will gladly look into this in order to assistyou further.I hope this response has been helpful.We apologize for any possibleinconveniences caused by this.I appreciate your patience andunderstanding.Kind regards,KaisaCustomer Relations OfficeSkype

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issueUpon further review of your case, we have confirmed the exchange of the power supply to your deviceHowever, the Global Escalation Services team has thoroughly investigated the issue of the crack on your Surface, and at this time we are only able to offer Out of Warranty service options due to the damage
We understand this may not be the answer you were hoping for, however our Global Escalation Services team has made this decision due to Microsoft policy regarding Surface warranties and exchange ordersIf you would like to proceed with a paid, Out of Warranty exchange, please reply to the agent's most recent e-mail who was working on your case and he will be more than happy to assist you
At this time, Microsoft considers this case closedWe appreciate your time and have recorded your feedback
Sincerely,
Microsoft Corporation

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox One bundle. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not yet contacted support about this issue, please call 1-800-4MY-XBOX or visit support.microsoft.com
Sincerely,
Microsoft Corporation