Microsoft

Complaint: ***I am rejecting this response because:
Further responses from this business to me should be directed to my attorney.Sincerely,*** ***

(The consumer indicated he/she DID NOT accept the response from the business.)Microsoft, You provide a service that costs MoneyAnd your response says that you are not liable for any disruption of XBOX liveHow can that be an acceptable practice for any companyyou charge money for a service that your not liable for? SO, you'll take my money but you don't really care if you deliver on what I have paid forThe only way you can say this is because Sony's network is having more issuesSo who cares if one user leaves your service? OK so I signed your terms of service agreeing to this and it is my fault for not seeing this before signingFair enoughBut I think the rest of the world needs to see this statement in the use agreementmaybe folks like me should think twice about spending money on a company that cares as much or more about money than serviceYou make the games and the consoles why would you not care about the service that supports it?

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your gift codeWe have reviewed your situation and while we understand your frustrations, we are unable to take the action you have requestedWe do not have the ability to
transfer funds from a gift card from one account to another; once it is redeemed on one account it must remain thereWe understand this may not be the answer you were hoping for but we are bound by Microsoft policy regarding this matter
At this time, Microsoft considers this case closedWe appreciate your time and have recorded your feedback
Sincerely,
Microsoft Corporation

Dear ***,Thank you for contacting Microsoft Corporation via the Revdex.com. In reviewing your account, it appears that your console was delivered a couple of days agoIn regards to your controller issue, the only way to get controller warranty service is to send in your
non-working controller with the shipping cost of the old controller to be provided by the consumer.Microsoft considers this matter closed.Sincerely,Microsoft Corporation

Complaint: ***
I am rejecting this response because: You have not met my requests so your answer will not be accepted until thenMy requests are refund my purchases, or lift the suspension.
Sincerely,
*** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issueAs previously stated, Microsoft reserves the right to change the terms at any time and will alert customers when it happensWe apologize that we are unable to provide your desired resolution or further assist you with this matter
This case is now closed and Microsoft will no longer be responding to requests regarding this matterWe appreciate your time and have recorded your feedback
Sincerely,
Microsoft Corporation

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding the Online Safety issue you reported. We appreciate the time you have taken to provide your honest feedback regarding your experience with supportYour comments have been recorded and we appreciate your continued support of Microsoft products and services.
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because:Sincerely,*** ***

Dear *** * ***
Thank you for contacting Microsoft Corporation via the Revdex.com. The Xbox Listening and Advocacy team has thoroughly investigated this issue and due to Xbox One being out of warranty we consider this matter closed per our Terms of Use (see links
below)
Xbox One Warranty Terms: http://support.xbox.com/en-US/xbox-one/warranties-and-repair/console-kinect-warr...⇄ /> Sincerely,Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your Windows operating system and updates. The Global Escalations Services team has made multiple unsuccessful attempts to get in contact with you to resolve your issue. Because they did not receive a response, this case has been closedIf you are still experiencing issues with your device, we will be happy to refer you to the technical support escalations team to reopen your case and continue working toward an appropriate resolution
We apologize that we are unable to offer assistance with further requests, as requests for compensation are not something the Revdex.com addresses.
We appreciate your time and continued support of Microsoft products and services
Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Microsoft Surface order. The Global Escalation Services team will investigate this matter and contact you directly to work toward a
resolution
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because:
I have contacted 1-800-4MY-XBOX and received no "service request number." They offered no timeline for when this matter would be resolved no any apology, much like the previous response. Just a vague response to "look into the issue," just like the previous response. They were aware it was a widespread issue and had received multiple calls about it. There is an obvious disconnect between the help numbers offered by Microsoft and the people who can actually help
Sincerely,*** ***

Complaint: ***
I am rejecting this response because: I was instructed by the Revdex.com to update my claim with more information to help resolve the issue at hand
Sincerely,
*** ***

Complaint: ***I am rejecting this response because my account was compromised and it was not me who violated the terms of useSo I what either my account back or a refund of the items I purchased on it.Sincerely,*** ***

Hello,My name is *** and I work for Skype Customer RelationsOfficeMy duties include responding to customer complaints.I received your complaint from Revdex.com saying that you haveexperienced issues with SkypeI’m very sorry to read that and I will gladlyassist you further.Unfortunately the
subscription didn’t extend withpromotional vouchers, however, I’m happy to issue a refund for the purchase (Order# ***) that you made on May 04, for the Unlimited World subscriptionThe funds willreturn to your credit card account used to make the purchase.You will have one Unlimited World subscription activated onthe account.I hope this response has been helpful.Again, we apologize for any possible inconveniences causedby this.I appreciate your patience and understanding.Kind regards,*** Customer Relations OfficeSkype

Dear *** ***
Thank you for contacting Microsoft Corporation via the Revdex.com. The Xbox Listening and Advocacy team has thoroughly investigated this issue and determined that you have an open service request where this issue is being resolved. Please continue
to work with the Surface Support team to complete the exchange
Sincerely,Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.comWith the information you provided in your claim, we were able to locate your account and a service request for this issue and see that your case regarding Windows was previously escalated to the Global Escalation Services teamOur records indicate that the issues were a result of your computer's incompatibility with the new software, so it was restored back to factory settings and this case was closed as resolved
If you are still experiencing issues regarding your original complaint about Office 365, we would like to helpPlease reply back with your most recent service request regarding this issue and we will be happy to further assist you
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because:I have attached a copy of the email you sent me canceling my order I don't know what other information you want but I *** off you cancel my order and then say you can't find it. Sincerely,*** ***

Complaint: ***I am rejecting this response because:
Below you will find the case# given by your staff when I initiated my claim.Thank you for your help ***Sincerely,*** ***

Hello ***,
Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington
We apologize for the delay in responding to your claim. If you are still experiencing an issue with your product or service, please update your Revdex.com
claim confirming your most recent service request number and we will be happy to investigate further
If you have not contacted support regarding this inquiry, we encourage you to visitsupport.microsoft.com to get immediate assistance with the product or service you are experiencing issues with
Sincerely,
Microsoft Corporation