Microsoft

Complaint: [redacted]I am rejecting this response because: I have a laptop that now its been 7 days that is still trying to have a FORCED microsoft 10 update...which I did not ask for......
the computer is now worthless......and its all because Micrsoft has forced this update on my laptop.....I can no longer use it.........I can send you the laptop if you want you can 
fix it and put it back to the position it was before Microsoft forced this on my laptop.......which is a windows 7.....Sincerely,[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account suspension.  We have reviewed this matter and verified that your account was in violation of our Terms of Use and subsequently suspended from accessing Xbox Live. ...

Please understand that the Enforcement link below is the only avenue to receive more information regarding your temporary account suspension.
You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOU
You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct
For additional information regarding your suspension, please visit http://enforcement.xbox.com/.
We have recorded your feedback. Microsoft considers this matter closed and will no longer be responding to any further requests concerning your account suspension.
Sincerely,Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Windows 10 upgrade.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this information and at that time we will be able to provide further assistance.
If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com or call 1-800-642-7676 to get immediate assistance with your Windows 10 upgrade.
Sincerely,
Microsoft Corporation

Complaint: [redacted]
I am rejecting this response because:At this time, the controller has become unable to even turn on. It has not been abused, neglected, or mistreated. I can see absolutely no reason for the complete failure of a well-treated product, regardless of the original warranty, after a miniscule amount of light use. I won't accept a refusal to make good on what appears to be a "lemon" of a controller. If I had used the controller a moderate amount of time during the warranty period, then I'm certain it would have failed within it, but I should not be left abandoned as a customer simply because I didn't find out my product was faulty soon enough. I know Microsoft is capable of making a quality product, as I have purchased them many times before. This controller is not at all what I've come to expect and I don't see how the lack of quality evident in this controller can be considered acceptable. This should not be treated as simply another sales opportunity to try and push me to buy another $150 dollar controller when I already have one that should be working fine. 
Sincerely,
[redacted]

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your gift card. We have reviewed your situation and while we understand your frustrations, we are unable to take the action you have requested. As the agent you spoke with...

explained, the code has been damaged beyond cx support being able to determine the code, and therefore due to Microsoft policy we are unable to provide further assistance with this matter. We apologize for any inconvenience this has caused. At this time, Microsoft considers this case closed. We appreciate your time and have recorded your feedback. Sincerely,Microsoft Corporation

Complaint: [redacted]I am rejecting this response because: yes ma'am they refunded a small part . I have bought 3 copies  of this game  they refunded 1 . They have also been receiving payments for xbox live service  so I could play this game online  but since game doesn't work correctly I have been able to use said service either . Sincerely,[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding the Bing Rewards Lucky 3’s promotion.  The Accounts and Billing team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue. We sincerely apologize again that we are unable to fulfill your request. Microsoft has closed this case and will no longer be responding regarding this matter.
We appreciate your time and have recorded your feedback.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding OneDrive.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for responding regarding concerns with Windows 10.  We apologize that we are unable to verify your account or locate your service request with the information provided in your claim. We would like to assist in investigating your claim, however without a valid service request number we are unable to take further action. In the future, if you can find or create a service request for this issue, please update your claim with that number and we will be happy to help.  
If you have not yet contacted support about this issue, visit support.microsoft.com.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because it is just arrogance by Microsoft.  This complaint should also be made public to warn other customers about Microsoft's useless extended warranty.  Microsoft refuses to honor its part of the two year contract (extended warranty).  Hence I was seeking a refund of the extended warranty.  How can a customer know I advance, within 30 days of purchasing an extended warranty, that Microsoft will renege on it later when the customer makes a warranty claim?  Instead Microsoft chose to hide behind its 30 day refund policy. That proves Microsoft has no intent to honor extended warranties it sells.  I already purchased a replacement keyboard from Amazon, as I was expecting Microsoft to find some unscrupulous excuse.  My mistake that I purchased four Signature PCs for my family from Microsoft.  But that is it after this.Sincerely,[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Skype.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  A service request is a unique, ten-digit number obtained by contacting Microsoft support with your concerns.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not yet contacted support about this issue, visit support.microsoft.com or call 1-800-642-7676.
Sincerely,
Microsoft Corporation

Dear [redacted],Please refer to our previous response:Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Windows phone issue. Unfortunately, after reviewing your complaint, our representative is correct in stating we no longer support Windows Phone 8.1. We will also not be able to provide you with replacement phones as outlined in our Services Agreement. Microsoft now considers this case closed and will no longer be responding. Please refer to the snipped quotes below from the Microsoft Services Agreement, Section 7, part (c) and Section 9, part (g):“Additionally, there may be times when we need to remove or change features or functionality of the Service or stop providing a Service or access to Third-Party Apps and Services altogether. Except to the extent required by applicable law, we have no obligation to provide a re-download or replacement of any material…” “We reserve the right to issue refunds or credits at our sole discretion.”(https://www.microsoft.com/en-us/servicesagreement)   Sincerely,Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Surface Pro 3 repair.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft Corporation

Dear [redacted],Thank you for responding regarding your Live subscription issue. We apologize that we are unable to locate your service request with the information provided in your claim. We would like to assist in investigating your claim, however without a valid service request number we are unable to take further action. In the future, if you can find or create a service request for this issue, please update your claim with that number and we will be happy to help. If you have not yet contacted phone support, you can reach Xbox support at[redacted] between the hours of 6:00AM - 10:00 P.M. Pacific Time, 7 days a week including holidays. Sincerely,Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:  I made no complaint in 2016.  I believe I made a complaint YEARS ago when they were charging me for services they were not delivering but never received ANY response.  I have no idea what this is in relation to?????  If it is from years ago, then of course I reject there response, which said nothing anyway, other than to contact them if I was still having a problem.  They kept my money, were rude to me when they stopped providing service but kept chargin my account and refused to refund my money and never responded further to my request for assistance or Revdex.com complaint - if that is what this is in reference to then they are YEARS too late Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because:   Clearly Microsoft is hiding behind a policy that was not accepted by myself.   Microsoft initiated the Windows 10 update which had a virus and not taking on the responsabilty for the virus.   I am not responsible for a bad update and understand not the only consumer with this issue. 
Sincerely,
[redacted]

Complaint: [redacted]I...

am rejecting this response because:
When I got the message they would contact me, the responses on the Revdex.com were to accept or deny. Accepting in my mind meant that the issue is resolved. Declining meant that I didn’t want them to call. That's why I didn’t respond and instead waited for them to contact me. Which I am still waiting for them to contact me to discuss.
Sincerely,[redacted]

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Surface Pro IV issue. After reviewing your service request number and conversation with our GES agent, our agent is correct in saying that your only option is to create another...

replacement order if you would wish to be sent a like-for-like replacement. If you wish to follow up on this option please respond to our agent’s most recent email sent (7/17). No refund will be granted. We now consider this case closed and will no longer be responding. Please refer to the snipped quote below from the Microsoft Services Agreement, Section 9, part g: “We reserve the right to issue refunds or credits at our sole discretion.” (https://www.microsoft.com/en-us/servicesagreement) Sincerely, Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue making a purchase.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.Sincerely,Microsoft Corporation