Microsoft

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Microsoft/Outlook account issue. Please visit support.microsoft.com and an agent will be able to assist you. Sincerely, Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your gift card. We have reviewed your situation and while we understand your frustrations, we are unable to take the action you have requested. As the agent you spoke with...

explained, the code has been damaged beyond cx support being able to determine the code, and therefore due to Microsoft policy we are unable to provide further assistance with this matter. We apologize for any inconvenience this has caused. At this time, Microsoft considers this case closed. We appreciate your time and have recorded your feedback. Sincerely,Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:  I have a reference number that I received from Adelaine in the Customer Service Department on 10 July at 2:18:08 stating:"Here's your reference number--->> [redacted]"I am attaching the entire conversation using your chat service with your rep.  My issue is that I changed my region due to a military move overseas to Italy and in accordance with your guidance (also included in the chat), there was no mention that the default language of the country would be in Italian with no option to change it back to English.  Now I have to read my options when I connect in Italian and I don't speak or read Italian.  Despite this, your rep advised that's what I have to deal with for the next three months with no ability for you or I to override the default language for this region.Sincerely,[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with Windows Defender. We appreciate the honest feedback you have provided regarding this product and take this matter very seriously. Your comments have been recorded and will be...

forwarded to the appropriate department for review.
We appreciate your time and continued support of Microsoft products and services.
Sincerely,
Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Surface Pro IV issue. After reviewing your service request number and conversation with our GES agent, our agent is correct in saying that your only option is to create another...

replacement order if you would wish to be sent a like-for-like replacement. If you wish to follow up on this option please respond to our agent’s most recent email sent (7/17). No refund will be granted. We now consider this case closed and will no longer be responding. Please refer to the snipped quote below from the Microsoft Services Agreement, Section 9, part g: “We reserve the right to issue refunds or credits at our sole discretion.” (https://www.microsoft.com/en-us/servicesagreement) Sincerely, Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Skype.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  A service request is a unique, ten-digit number obtained by contacting Microsoft support with your concerns.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not yet contacted support about this issue, visit support.microsoft.com or call 1-800-642-7676.
Sincerely,
Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue making a purchase.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.Sincerely,Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:
 
Before filing the complaint, I have already called mircorsoft customer service for three times!
The first time I called because I did not get the gift card one month after my order. After my call, Microsoft emailed me wrong gift cards.
Then I called Microsoft for two times to ask for a replacement. The answer I got is: "I am sorry but we can not help you."
I also asked to talk to the manager. And I was kept on listening to the music forever and nobody answered me.
Who else can I talk to, Microsoft?
Here is some information of my order. Microsoft, please contact me. My phone number is [redacted].
I have two orders with the same problem. The order numbers are:
[redacted]    [redacted]
 
Sincerely,[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account ban.  We have reviewed this matter and verified that your account was in violation of our Terms of Use and subsequently banned from accessing Xbox Live.  Please...

understand that the Enforcement link below is the only avenue to receive more information regarding your account ban.
You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOU
You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct
For additional information regarding your ban, please visit http://enforcement.xbox.com/.
We have recorded your feedback. Microsoft considers this matter closed and will no longer be responding to any further requests concerning your account ban.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Surface Pro 3 repair.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding OneDrive.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft Corporation

Dear Mr[redacted],My name is[redacted] and I work for Skype Customer Relations Office. My duties includeresponding to customer complaints. I receivedyour complaint from Revdex.com that you have experienced issues with Skype I’m verysorry to read that and I will gladly assist you further.Uponchecking our records I...

can see that chargeback has been issued for the threelast unauthorized orders already. In addition I have refunded three otherorders made the same day and the funds will be returned to your PayPal account.Pleasevisit http://www.skype.com/en/security/ and read more about how to stay secureusing Skype and online safety.I hope thisresponse has been helpful. Weapologize for any possible inconveniences caused by this.Iappreciate your patience and understanding.Kindregards,[redacted]a CustomerRelations OfficeSkype

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your upgrade to Windows 10.  We were able to create a new service request for you regarding this issue under the service request number [redacted].  The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft Corporation

Dear [redacted] Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues with your Microsoft products.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.Sincerely,Microsoft...

Corporation

Complaint: [redacted]I am rejecting this response because: yes ma'am they refunded a small part . I have bought 3 copies  of this game  they refunded 1 . They have also been receiving payments for xbox live service  so I could play this game online  but since game doesn't work correctly I have been able to use said service either . Sincerely,[redacted]

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account ban. We have reviewed this matter and verified that your account was in violation of our Terms of Use and subsequently banned from accessing Xbox Live.  Please understand that...

the Enforcement link below is the only avenue to receive more information regarding your account ban. You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOUYou can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconductFor additional information regarding your ban, please visit http://enforcement.xbox.com/.We have recorded your feedback. Microsoft considers this matter closed and will no longer be responding to any further requests concerning your account ban.Sincerely,Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding the Bing Rewards Lucky 3’s promotion.  The Accounts and Billing team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft Corporation

Dear [redacted],Please refer to our previous response:Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Skype account issue. After reviewing your service request number, and conversation history with our support agent, our agent is correct in stating you will need to fill out the partial block form if you want to re-access your account. This is the only way to gain access to your account. If you wish to fill out the form please contact our customer service and give them your Service Request number (SR): [redacted]. They will then be able to provide you the link to the form. Microsoft now considers this case closed and will no longer be responding. Please refer to the snipped quotes below from the Microsoft Services Agreement, Section 9, part (g):“…all purchases are final and non-refundable.” “We reserve the right to issue refunds or credits at our sole discretion.”(https://www.microsoft.com/en-us/servicesagreement)    Sincerely,Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Sincerely, [redacted]

Initial Business Response /* (1000, 5, 2014/07/14) */
Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox One console. We would like to investigate your issue further but were unable to locate a Service Request Number within...

your claim or with the information you have provided. If you have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistance. If you have not yet contacted support about this issue, please call X-XXX-XMY-XBOX (XXX-XXX-XXXX). Support is available from 6:00AM - 10:00 P.M. Pacific Time, 7 days a week including holidays.
Sincerely,
Microsoft Corporation
Initial Consumer Rebuttal /* (3000, 7, 2014/07/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have reference numbers like crazy for you guys. Supposedly your advocacy team has it now but I haven't heard a thing from you guys in two weeks.
I have a reference number regarding the missing system here: XXXXXXXXXX. It is now the 21st of July. In three days it will be one month since I discovered my system was lost. One month prior to that, I shipped it to you, and for the two months prior to that, I had a system that was not working. This is outrageous customer support.
Final Business Response /* (4000, 11, 2014/07/25) */
Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox console. The Xbox Listening and Advocacy team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft Corporation
Final Consumer Response /* (4200, 14, 2014/08/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have finally received a system, and I will accept this as over and done with. I did not receive the alleged enclosed 30 day xbox live card, but that would do little to make amends anyway. Regardless, I will certainly be thinking twice about purchasing any of your products again.