Microsoft

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding a refund.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided.  If...

you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
what is the full cost for this out of warranty service?
Sincerely,[redacted]

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue.  Upon review of your recent Service Request, we found that the Microsoft Store has received your device and this issue is resolved. Microsoft considers this complaint resolved due to the actions taken by the Microsoft Store.Sincerely,Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue.  The Global Escalation Services team is now handling your case, and will work with you directly towards resolution. 
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:
I did provide Julia with a time to call and according to her email to me, she is closing my case because she called prior to the time I gave. My phone shows the call came in at 0938 and not prior to 0900 as she clearly states in her email. Therefore, I feel Microsoft has now made a decision to unjustly and unfairly close my case because I was "unavailable." I have decided that I will need to take legal action regarding this and also have chosen to return the call from the national news show that has contacted me regarding this. I have received multiple contradicting statements from Microsoft. Once again, my integrity is being question by "not being available" but my phone records (as will Mircosoft's and the time in the zone I am in when cross referenced) will show that it is not my integrity that should be in question.

Complaint: [redacted]I am rejecting this response because:
The business still has not addressed the original problem, they blew me off for a generic canned response.  I did contact technical support and they aren't allowed to help me.Sincerely,[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your Xbox subscription.  With the information you provided in your claim, we were able to locate your account and a service request for this issue.  Our records...

indicate you chatted with an agent who explained that because of the auto renewal and the redemption of the 12 month subscription card, you will have 13 months of paid Xbox Live subscriptions.  The extra month you have paid for will not over lap with the 12 months redeemed in the card, so you will not be charged twice for the same month.  Because of this, your case has been closed as resolved. 
If you are still experiencing issues turning off auto-renewal, please see the link below for more help on this subject. 
http://support.xbox.com/en-US/billing/xbox-subscriptions/how-to-cancel-xbox-subs...⇄ /> We appreciate your time and continued support of Microsoft products and services.
Sincerely,
Microsoft Corporation

Hello [redacted],
Thank you for contacting Microsoftvia the Revdex.com of Alaska, Oregon, and Western Washington.
We apologize for the delay in responding to your claim.  If you are still experiencing an issue with your product or service, please update your Revdex.com claim confirming your most recent service request number and we will be happy to investigate further.
If you have not contacted support regarding this inquiry, we encourage you to visitsupport.microsoft.comto get immediate assistance with the product or service you are experiencing issues with.
Sincerely,
MicrosoftCorporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Xbox controller. We were able to locate a service request for this issue with the information you provided, and see that you have been in contact with a couple of agents. As...

they have explained, your warranty is several months past its expiration date and cannot be extended. At this time, your best options are to order a replacement for the accessory of the controller, or purchase a new controller altogether.  We apologize that we are unable to provide your desired resolution.
At this time, Microsoft considers this matter closed. We appreciate your feedback and your comments have been recorded.
Sincerely,
Microsoft Corporation

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com regarding your issue. We are not responsible for fraudsters or scammers so we will not be able to issue you a refund in that regard. We do, however, take your privacy very seriously and would appreciate...

if you reported this scam. You may report this scam by visiting the following link: (https://www.microsoft.com/en-us/reportascam/?locale=en-US) If you have not done so already, we also encourage you to reach out to your bank to report your stolen credit card information. If any other issues arise for you in the future please visit, support.microsoft.com. Sincerely,Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox billing account issue. After an investigation into your claim, it was found that our escalation team has thoroughly investigated your claim and provided messaging to you regarding the...

outcome. At this time, the resolution from that investigation stands. Microsoft considers this matter closed.Sincerely,Microsoft Corporation

Complaint: [redacted]
I am rejecting this response because:  after following the instruction in the link they sent, my Xbox console doing what my initial claim was based upon. It’s not just a hardware problem but also a software problem, that need to be address on their end. Because it seem I’m not the only one going through it. 
Sincerely,
[redacted]

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your issue. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.  Sincerely,Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your customer service experience.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the...

information you have provided regarding your issue with EA.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because: the issue hasn't been resolved yet.  I am fine with the response but do not want the file closed until a resolution is reached.Sincerely,[redacted]

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox One issue. After reviewing your service request number it appears one of our agents has sent you an email on 7/3 which mentions to call or email our agent on 7/14 if you have not at...

that time received said accessories. Please continue to work with our agent during this process. Sincerely, Microsoft Corporation

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Kinect issue.  The Xbox Listening and Advocacy team will investigate this matter and contact you directly to work toward a resolution.Sincerely,Microsoft Corporation

Complaint: [redacted]
I am rejecting this response because: They seem to want to just brush this off as if it was nothing.  That is not the case.  You have lost a customer for life, that's for sure.
Sincerely,
[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account suspension.  We have reviewed this matter and verified that your account was in violation of our Terms of Use and subsequently banned from accessing Xbox Live. ...

Please understand that the Enforcement link below is the only avenue to receive more information regarding your account suspension.
You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOU
You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct
For additional information regarding your ban, please visit http://enforcement.xbox.com/home.
We have recorded your feedback. Microsoft considers this matter closed and will no longer be responding to any further requests concerning your account ban.
Sincerely,
Microsoft Corporation