Microsoft

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your customer service experience.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the...

information you have provided regarding your issue with EA.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
Sincerely,
Microsoft Corporation

Complaint: [redacted]
I am rejecting this response because: They seem to want to just brush this off as if it was nothing.  That is not the case.  You have lost a customer for life, that's for sure.
Sincerely,
[redacted]

Dear [redacted],My name is Marilyn and I am contacting you from the Customer Relations Office at Skype, your complaint to the Revdex.com was forwarded to my attention.I am sorry to hear that you've been struggling to cancel your subscription and have not received any help in doing so from Customer Services.I...

have checked your account and can see that you've subscribed to our monthly Unlimited US & Canada subscription back in May 2015. All of our subscriptions are set up to renew through recurring payments from the original payment method used, which in your case is your VISA credit card. You can cancel the subscription at any time yourself, by following these very easy steps here:  https://support.skype.com/en/faq/FA1881/how-do-i-cancel-my-subscription?q=how+to...⇄ can also see that you have been able to cancel the monthly subscription on August 10, 2015 and I can assure you that by doing that, you will not be charged going forward.2015-08-10 14:34  - Cancellation from Portal - CANCELLED - User requested this action from webstoreI can also see that on August 11, there has been a Skype Credit transaction taken off of your VISA card. This order is in a charge-back status, meaning that you have disputed this charge and the funds were returned to your credit card. The charge occurred due to the fact that you had Auto-Recharge enabled from your credit card, which automatically charges your credit card when the Skype Credit balance falls below 2 USD.  I can also see that you have been able to cancel the Auto-Recharge agreement, meaning you will not be charged in the future:[redacted] - ATU  agreement - Cancelled by user - User requested this action from webstoreI have thoroughly checked any and all payment settings and agreements on your Skype account and can assure you that everything is cancelled and you will not be charged going forward.Please do let me know if you have any further questions or concerns, I'd be happy to help.Kind Regards,MarilynCustomer Relations OfficeSkype

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding the Xbox One Console issue you are experiencing. We have been able to locate your account and information. The Xbox Listening and Advocacy team will investigate this matter and contact you directly...

to work toward a resolution.Sincerely,Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:
The issue with my EA Access account has been looked into repeatedly by EA on their support forums.  The link to the posting on their forums is here:
http://answers.ea.com/t5/EA-Access/Cannot-use-EA-Access-for-multiple-weeks-Xbox-...⇄ /> The rep that has responded to the issue has repeatedly stated that the issue is not with the EA Access app, it is with my account on Xbox Live.  I have done numerous items at their instruction on how to resolve the issue and none of the actions (detailed in the liniked form post) have resolved the issue.  My account shows as Inactive with EA Access, though I have a live subscription until 11/11/16.  As I have repeatedly stated with Xbox Live support, nothing I have done at their instruction has resolved this issue and nothing I have done with EA support has resolved the issue.  
I have completely reformatted my Xbox One and nothing in that process has resolved the issue.  At this point, the issue lies on Microsoft's end as it is an Xbox Live account issue, not one with EA Access. 
Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because:  after following the instruction in the link they sent, my Xbox console doing what my initial claim was based upon. It’s not just a hardware problem but also a software problem, that need to be address on their end. Because it seem I’m not the only one going through it. 
Sincerely,
[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your Xbox subscription.  With the information you provided in your claim, we were able to locate your account and a service request for this issue.  Our records...

indicate you chatted with an agent who explained that because of the auto renewal and the redemption of the 12 month subscription card, you will have 13 months of paid Xbox Live subscriptions.  The extra month you have paid for will not over lap with the 12 months redeemed in the card, so you will not be charged twice for the same month.  Because of this, your case has been closed as resolved. 
If you are still experiencing issues turning off auto-renewal, please see the link below for more help on this subject. 
http://support.xbox.com/en-US/billing/xbox-subscriptions/how-to-cancel-xbox-subs...⇄ /> We appreciate your time and continued support of Microsoft products and services.
Sincerely,
Microsoft Corporation

Complaint: [redacted]
I am rejecting this response because:If I buy another Elite controller the same thing will happen again cuz it's already happened twice already. Nobody has $150 to go spend of controllers every couple of months
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:The enforcement states there was a theft, there still is no proof of this theft.  This is my account and my son is on it.  As a paying consumer, have the right to know what the theft involved.  If this is theft of my information, then you as the company is in violation of my privacy and account information.There needs to be a better way to communicate with consumers in these types of situations.
Sincerely,
[redacted]

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com regarding your issue. We are not responsible for fraudsters or scammers so we will not be able to issue you a refund in that regard. We do, however, take your privacy very seriously and would appreciate...

if you reported this scam. You may report this scam by visiting the following link: (https://www.microsoft.com/en-us/reportascam/?locale=en-US) If you have not done so already, we also encourage you to reach out to your bank to report your stolen credit card information. If any other issues arise for you in the future please visit, support.microsoft.com. Sincerely,Microsoft Corporation

Hello [redacted],
Thank you for contacting Microsoftvia the Revdex.com of Alaska, Oregon, and Western Washington.
We apologize for the delay in responding to your claim.  If you are still experiencing an issue with your product or service, please update your Revdex.com claim confirming your most recent service request number and we will be happy to investigate further.
If you have not contacted support regarding this inquiry, we encourage you to visitsupport.microsoft.comto get immediate assistance with the product or service you are experiencing issues with.
Sincerely,
MicrosoftCorporation

Complaint: [redacted]I am rejecting this response because: you are not giving an answer as to the privacy issue and the fact my system still does not function. There was disrespect from a few of your level 3 reps one example was-telling me to quit calling. I want my system replaced for the invasion of privacy, system no longer functions correctly and TV card. Microsoft also costed me money with this issue. I thought Microsoft took privacy seriously but I beg to differ. Case not closedSincerely,[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue.  The Global Escalation Services team is now handling your case, and will work with you directly towards resolution. 
Sincerely,
Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox billing account issue. After an investigation into your claim, it was found that our escalation team has thoroughly investigated your claim and provided messaging to you regarding the...

outcome. At this time, the resolution from that investigation stands. Microsoft considers this matter closed.Sincerely,Microsoft Corporation

Hello,
Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington.
We apologize for the delay in responding to your claim.  If you are still experiencing an issue with your product or service, please update your Revdex.com claim confirming your most recent service request number and we will be happy to investigate further.
If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with the product or service you are experiencing issues with.
Sincerely,Microsoft Corporation

Initial Business Response /* (1000, 5, 2014/10/15) */
Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding the problems with your Xbox One consoles. We would like to investigate your issue further but were unable to locate a Service...

Request Number within your claim or with the information you have provided. If you have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistance. If you are unable to locate your Service Request Number but have contacted Xbox Support, please update your claim to confirm the email address associated with your Xbox Live account.
If you have not yet contacted support about this issue, please call X-XXX-XMY-XBOX (XXX-XXX-XXXX). Support is available from 6:00AM - 10:00 P.M. Pacific Time, 7 days a week including holidays.
Sincerely,
Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues you are experiencing with your Xbox Console issue.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the...

information you have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance. If you have not yet contacted support, you can reach Xbox support at 1-800-4MY-XBOX (800-469-9269) between the hours of 6:00AM - 10:00 P.M. Pacific Time, 7 days a week including holidays.  Sincerely,Microsoft Corporation

Complaint: [redacted]I am rejecting this response because: they didn't answer anything and they are in the wrong for stealing people's money with the total online ban. People are paying for a service and not receiving the service in return. Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: the issue hasn't been resolved yet.  I am fine with the response but do not want the file closed until a resolution is reached.Sincerely,[redacted]

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox One issue. After reviewing your service request number it appears one of our agents has sent you an email on 7/3 which mentions to call or email our agent on 7/14 if you have not at...

that time received said accessories. Please continue to work with our agent during this process. Sincerely, Microsoft Corporation