Microsoft

Complaint: [redacted]I am rejecting this response because: you are not giving an answer as to the privacy issue and the fact my system still does not function. There was disrespect from a few of your level 3 reps one example was-telling me to quit calling. I want my system replaced for the invasion of privacy, system no longer functions correctly and TV card. Microsoft also costed me money with this issue. I thought Microsoft took privacy seriously but I beg to differ. Case not closedSincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: my email is [redacted]@hotmail.com. I was on with support several times in January and February trying to find someone who could help me avoid wiping out my hard drive. I have also contacted support a number of times trying to get help fixing windows 7, find a way to get the windows 10 ad off my computer and find my license for Office Pro and Win OS 2013.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: they didn't answer anything and they are in the wrong for stealing people's money with the total online ban. People are paying for a service and not receiving the service in return. Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
It was not stated that the payments would be reoccurring, therefore authorization for your company to take reoccurring payments was not given. All transactions after the first were unauthorized.  A full refund is now needed for all charges...I tried to resolve with your customer service but they were not helpful--hence why we are now communicating through the Revdex.com.
Sincerely,[redacted]

Revdex.com:
I am fine with the response that I received from Microsoft as long as there is follow up. Since my only options are to accept or reject their response and resolution as the same action, I am not sure that I have another option. If possible, can you please advise of any options available through your company if the ACTUAL resolution is not satisfactory? One of the reasons I visited your website was due to the frustration of either unsatisfactory resolutions or complete lack of response. So, their resolution of just,  "We'll get back to you", doesn't leave me feeling very confident. I don't have any experience with filing complaints through your company and by rejecting their response, I'm afraid that will indicate that I am not willing to work with the company directly. That is not the case, but I'm afraid once this inquiry is closed as resolved, there's no further actions available.I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Initial Business Response /* (1000, 5, 2014/10/15) */
Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding the problems with your Xbox One consoles. We would like to investigate your issue further but were unable to locate a Service...

Request Number within your claim or with the information you have provided. If you have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistance. If you are unable to locate your Service Request Number but have contacted Xbox Support, please update your claim to confirm the email address associated with your Xbox Live account.
If you have not yet contacted support about this issue, please call X-XXX-XMY-XBOX (XXX-XXX-XXXX). Support is available from 6:00AM - 10:00 P.M. Pacific Time, 7 days a week including holidays.
Sincerely,
Microsoft Corporation

Dear [redacted],
 
Thank you for contacting Microsoft Corporation through the Revdex.com regarding your Xbox Live account.  Your Gamertag was found to be in violation of the Xbox Terms of Use or the Xbox Live Code of Conduct and subsequently banned from accessing Xbox Live.  We have taken additional steps to review and reconfirm the enforcement action taken against the Gamertag and stand behind the decision.  For further details on what kinds of behaviors or actions led to the account suspension, please review the websites listed below.  Xbox has no obligation to provide you with specifics regarding your violation.  We will no longer be responding to any further requests concerning your enforcement action as this matter is closed. 
 
You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOU
You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct
For additional information regarding your ban, please visit http://enforcement.xbox.com/.
Sincerely,
Microsoft Corporation

Dear [redacted],Please refer to our previous response:Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Skype phone issue. Unfortunately, after reviewing your service request number and conversation with our agent, our agent is correct in stating we will not be able to refund the price for your Skype phones. Microsoft now considers this case closed and will no longer be responding. Please refer to the snipped quotes below from the Microsoft Services Agreement, Section 9, part g and support.skype.com:“We reserve the right to issue refunds or credits at our sole discretion.”“Note: Skype phones, and adapters may still be available to purchase through third party retailers, but are no longer supported”(https://www.microsoft.com/en-us/servicesagreement) (https://support.skype.com/en/faq/FA34763/which-skype-enabled-devices-or-platfor...⇄ Sincerely,Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:
Since you waited so long to bother to respond, the warranty on my Surface has now run out.  As far as I know, there never was a ticket number, at least not one that I was given. All I have is a transcript of the chat session, and there is no mention of a ticket number.  Thank you so much for wasting my time AND my money.  I promise you I will never buy another Microsoft device ever again.
Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because:The enforcement states there was a theft, there still is no proof of this theft.  This is my account and my son is on it.  As a paying consumer, have the right to know what the theft involved.  If this is theft of my information, then you as the company is in violation of my privacy and account information.There needs to be a better way to communicate with consumers in these types of situations.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your Xbox purchase. At this time, we are unable to further assist you in resolving this matter as we cannot progress without a valid service request number. We would like to help you, but until we receive a valid number, Microsoft considers this case closed.
Sincerely,
Microsoft Corporation

Complaint: [redacted]
I am rejecting this response because: I have reviewed your policy on this matter and have not violated anything or tried to hurt the spirit of gaming I am a loyal subscriber and have done everything I can to help you and make your community better not worse. Now you are giving me a computer generated response and telling me to view a link that clearly wont even allow me to dispute or show any evidence of a violation. I took my business to Playstation and converted my son already as well. Between me buying my son things and myself I spend a Fair above average amount of cash on your business and to treat me this way your customer I will take my business to the competition and make it my mission to be an advocate and grow their brand like I have been helping grow yours.
Sincerely,
[redacted]

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues you are experiencing with your Xbox Console issue.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the...

information you have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance. If you have not yet contacted support, you can reach Xbox support at 1-800-4MY-XBOX (800-469-9269) between the hours of 6:00AM - 10:00 P.M. Pacific Time, 7 days a week including holidays.  Sincerely,Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:They have not fixed my problem or even attempted to fix my problem. They are saying to contact customer support. I tried that multiple times before filing my claim. It didnt help. This is a ridiculous response. It took them 6 months to say I should try calling customer service! What a joke.Sincerely,[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with Windows 10.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding exchanging your Surface Pro 2.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not yet contacted support to discuss a new exchange order, visit support.microsoft.com or call 1-800-642-7676.
Sincerely,
Microsoft Corporation

Dear [redacted],My name is Marilyn and I am contacting you from the Customer Relations Office at Skype, your complaint to the Revdex.com was forwarded to my attention.I am sorry to hear that you've been struggling to cancel your subscription and have not received any help in doing so from Customer Services.I...

have checked your account and can see that you've subscribed to our monthly Unlimited US & Canada subscription back in May 2015. All of our subscriptions are set up to renew through recurring payments from the original payment method used, which in your case is your VISA credit card. You can cancel the subscription at any time yourself, by following these very easy steps here:  https://support.skype.com/en/faq/FA1881/how-do-i-cancel-my-subscription?q=how+to...⇄ can also see that you have been able to cancel the monthly subscription on August 10, 2015 and I can assure you that by doing that, you will not be charged going forward.2015-08-10 14:34  - Cancellation from Portal - CANCELLED - User requested this action from webstoreI can also see that on August 11, there has been a Skype Credit transaction taken off of your VISA card. This order is in a charge-back status, meaning that you have disputed this charge and the funds were returned to your credit card. The charge occurred due to the fact that you had Auto-Recharge enabled from your credit card, which automatically charges your credit card when the Skype Credit balance falls below 2 USD.  I can also see that you have been able to cancel the Auto-Recharge agreement, meaning you will not be charged in the future:[redacted] - ATU  agreement - Cancelled by user - User requested this action from webstoreI have thoroughly checked any and all payment settings and agreements on your Skype account and can assure you that everything is cancelled and you will not be charged going forward.Please do let me know if you have any further questions or concerns, I'd be happy to help.Kind Regards,MarilynCustomer Relations OfficeSkype

Complaint: [redacted]I am rejecting this response because: Again, they used their regular refund policy for a normal situation as the excuse, while this case if not about a normal situation, but essentially is due to Skype's false advertisement.
Sincerely,[redacted]

Hello,
Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington.
We apologize for the delay in responding to your claim.  If you are still experiencing an issue with your product or service, please update your Revdex.com claim confirming your most recent service request number and we will be happy to investigate further.
If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with the product or service you are experiencing issues with.
Sincerely,Microsoft Corporation