Microsoft

Complaint: [redacted]I am rejecting this response because:i already went to this links and they did not solve or answer my problem and I want to see the proof because it is sounding like their is no proof and I have done nothing wrong.Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because: I have not been notified by the xbox enforcement team since submitting my case review over five days ago to see whether I can appeal my suspension.   
Sincerely,
[redacted]

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your issue.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance. If you have not yet contacted support about this issue, visit support.microsoft.com. Sincerely, Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
I was contacted by a Microsoft partner telling me that my computer was being used in another country and had viruses on it. They said it was illagle on my part not to have it cleared up. They got into my computer and after I refused to give them money they put a password on my computer where I can't access it. My husband died a few years ago and I have all of my pictures of him and family on there and I can't access it. I startedI to buy another computer but I changed my mind because all the things I need are on that computer and I can't access it.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com regarding your opinion about our advertising.  We appreciate the time you have taken to provide your honest feedback. Your comments have been recorded and we appreciate your continued support of Microsoft products and services. Microsoft now considers this case closed and will no longer be responding.  Sincerely,Microsoft Corporation

Hello,Thank you for your reply.Thank you for confirming the password change. I have nowlifted the restrictions from the account and you have full access to allservices.I hope this response has been helpful.Kind regards, Kaisa Customer Relations OfficeSkype

(The consumer indicated he/she DID NOT accept the response from the business.)
To answer your question, my skype account is [redacted]. The problem I'm having is 1) everytime when I tried to call a [redacted] (who has the majority of Chinese mobilephone customers), my call is either automatically dropped off by skype or it gets disconnected right after 2 mins. This simply makes it unusable. I contacted your CS before. However, the representative was not only rude (hang up my phone call without giving help), but also giving a ridiculous solution that asking me to contact every number that I want to call beforehand so they can talk to [redacted] to allow skype to go through. This is ridiculous and not convenient at all. Since skype is not providing the service you promised, I want a full refund. 2) the representative later on continue to ask me to get refund from [redacted] where I purchased my voucher. How is this even possible to ask them to refund a voucher I've redeemed on my skype account? The voucher from [redacted] was purchased from skype and it's the same as I purchased from skype. Or in another word, it's like buying a merchandise from an authorized reseller and if anything happens, the manufacturer will provide warranty and help without having to kick the ball to the reseller. The solution he provided is totally unreasonable and not doable at all. 3) my wife is constantly having issues while using our home wifi or [redacted]te or our school's fast wifi to make phone calls to USA landlines and mobiles. The phone call quality is so bad that everytime none can bear it at all and have to look for other methods. When we reported the issue to the representative, he first insisted that it was because of our internet and even tried to do so after I told him our bandwidth is far more better than a skype voice call needs. He not only doesn't show any professionalism in understanding this issue, but also provides no help at the end. 4) I almost forgot to mention, the first representative that I contacted tried to assure me that everything will be taken care of and I can try the other day (which I tried and thus had to call again, only to get all the ridiculous things on point 1,2,3). He told me to "have faith"... Sorry skype, I wanted to like you like before but this time I'm leaving for sure. I just want my money back, you can close my account or do whatever you want to take the credits back because I won't need them.

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com with your concerns about the Xbox Live service. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have lost your service request number, please call [redacted] Support is available from 6:00AM - 10:00 P.M. Pacific Time, 7 days a week including holidays.
Sincerely,
Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Office 365 issue. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.  Sincerely, Microsoft Corporation

Dear [redacted],  Thank you for contacting Microsoft Corporation through the Revdex.com regarding your Xbox Live account.  Your Gamertag was found to be in violation of the Xbox Terms of Use or the Xbox Live Code of Conduct and subsequently banned from accessing Xbox Live.  We have taken additional steps to review and reconfirm the enforcement action taken against the Gamertag and stand behind the decision.  For further details on what kinds of behaviors or actions led to the account suspension, please review the websites listed below.  Xbox has no obligation to provide you with specifics regarding your violation.  We will no longer be responding to any further requests concerning your enforcement action as this matter is closed.   You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOUYou can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct Again, the only avenue for an Enforcement action review is through our Enforcement team at http://enforcement.xbox.com/. Sincerely,Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:
 
I wish Microsoft would stop playing games with me. Everyone on the phone for Xbox live is able to locate my case simply my searching my gamer tag [redacted]. But it is [redacted]. it's likely a closed case now. It's incredibly frustrating to be told that I need to provide console ID's, when I have given the console I'D from my own 360 console that my gamer tag was last played on, I've sent photos of the gamer tag on the console from my TV, I even tracked down a console I briefly played on at a friend's house that was sold to a lady out of state, convinced her to give me the console I'D after 24 hours of begging. Only to be told it doesn't match, once again. I've asked multiple times how could I play on these consoles but Xbox doesn't ever see on their end that I used them? I'll send my 360 with the hard drive into Microsoft for it to be inspected. I have done everything I can on my part. Sincerely,[redacted]

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com regarding your device replacement concern.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.Sincerely,Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:  I can't believe how dense these people are.  I did NOT have an active live account, I JOINED on or about 6/15 for three months THROUGH the promotion dash board.  How many lies and excuses will you people make?  I will be filing a complaint with the Indiana Attorney Generals office if this is not addressed.  I was supposed to get $10 a LONG time and many emails and messages ago.  My time is valuable and I am sick of you wasting it.YOU may consider this case closed but I do not!Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: it wasn't just the matter of the charge, it was also the fact that I was falsely advertised into making the purchase, didn't get what was advertised, then told I couldn't cancel. Please provide me with the promise South Park stick of truth game, that was suppose to be made available with my digital preorder, which is promoted on your network.Sincerely,[redacted]

Dear [redacted]
Thank you for contacting Microsoft Corporation via the Revdex.com regarding charges to your credit card.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not yet contacted support about this issue, visit support.microsoft.com. 
Sincerely,
Microsoft Corporation

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com. A review of your account shows that you have been able to send the Xbox back to us. At this time, if there is no further assistance needed, Microsoft considers this matter closed.Sincerely,Microsoft...

Corporation

Hello [redacted],Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington.We apologize for the delay in responding to your claim.  If you are still experiencing an issue with your product or service, please update your Revdex.com...

claim confirming your most recent service request number and we will be happy to investigate further.If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with the product or service you are experiencing issues with.Sincerely,Microsoft Corporation

Complaint: [redacted]
I am rejecting this response because: for one Microsoft has not said they would contact DELL regarding this issue, nor has anyone from a US based corporate office returned any of my 9 phone calls. microsofts response offers ZERO to me, why aren't they taking action/
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because:
 
They are merely suggesting the same in-effective steps for dealing with my problem that I was originally instructed to do by Microsoft on several occasions-------non of which actually addressed my concerns but instead simply sent me on a wild goose chase to find someone whom knew how to deal with my problem and desired solution. To this day I have not received any specific correspondence that acknowledges my reported problems with an effective solution to them.
 
I am not going back to the web-site just to shuffled around by another group of Microsoft support representatives whom simply do not know how to handle my situation. I have been down that road many times and it is obviously not working. I want something with expertise and pull from Microsoft to contact so that I can establish  a sound solution-------not further empty promises nor ill-conceived guidance.
 
I've made clear on numerous occasions what the scope of my problem is and I've made specific request of Microsoft to provide me with copies of the email-headers associated with all the emails I marked as 'Phishing' within my online Outlook.com account. I've told Microsoft that in order for me to report anything to law enforcement about the harassing emails, that I would need this information from them first. Therefore since I still have not received that cooperation from Microsoft, I cannot file a report with the Police.
 
I take this matter very seriously because it involves the exploitation of my personally identifiable information as manifested through the context of the phishing emails I'm receiving from the criminals sending them. These criminals ascertained my information illegally and have been using it illegally. I need Microsoft's help to prove that and the only way I can is if Microsoft can provide me with physical copies of the email headers I've marked as phishing since this all started to happen last June.
 
I want Microsoft to enact due diligence directing a fully knowledgeable representative whom can help me with my issue---not just another customer service representative whom will simply record my information and give me another case but then does not help me. I'm tired of the run-around! This has been going on for almost a year.
 
I want Microsoft's cooperation period. My account is receiving an enormous amount of phishing emails from a sender/or senders of whom, I know have illegally obtained and exploited my information. I need Microsoft's help in determining whom these senders are and where the emails are really coming from.
 
I don't know how much more specific I can be but I know that I've made this specific request of Microsoft already dozens of times--------apparently to no avail of any help whatsoever with regard to my issue.
 
 
Sincerely,[redacted]