Microsoft

Complaint: [redacted]I am rejecting this response because:
 
This is not a resolution, just a canned letter asking for more information.
The Service Request Number: [redacted]
I also never received a call back as requested from the initial interaction.Sincerely,[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding questions about OneDrive.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not yet contacted support about this issue, visit support.microsoft.com.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because: I had to get a new laptop and lost everything I had on the one I had. Nothing was done in a timely manner and that is truly unacceptable in my standings. I was going to put my work and possible my company on all your software but after this I will not. I am going to be going to an apple computer in the near future and will not return to any type of Microsoft run computer. I refuse to be told I can not have a supervisor and be treated like me and my Late Husband are dumb. And that was all we got treated like when we called. I lost several important programs and almost all my work files. Some of which were legal documents. You have not advised me if you have retrained or gotten rid of the employees who refused to put a supervisor on the phone from then, you have not advised me as to why my laptop at the time decided to update on it's own, with the updater turned OFF. Your lack of a timely response also leaves me to believe that you do not really care about what your customers are saying, or do not really care what they do. It seems like you all want is to make people and companies like mine to leave. So I am not going to be with Microsoft products after today. Thank you for not doing anything or wanting to do anything about my issues with Microsoft 8. Sincerely,[redacted]

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Surface Pro 4 shipment issue. After reviewing your service request number it appears one of our support agents is currently assisting you and sent their most recent email (7/26). Please...

feel free to reply to their email with any questions or concerns during the resolution process. Your service request number is: [redacted]. Sincerely, Microsoft Corporation

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com regarding your game issue.  The Customer Advocacy Team will investigate this matter and contact you directly to work toward a resolution.Sincerely,Microsoft Corporation

Initial Business Response /* (1000, 5, 2014/12/22) */
Hello,
My name is [redacted] and I work for Skype Customer Relations Office. My duties include responding to customer complaints.
I received your complaint from Revdex.com that you have experienced issues with Skype. I'm very sorry to read that and I will...

gladly assist you further.
The email address provided is linked to a Skype account [redacted] however there are no successful payments on the account. If you have issues with a different account, please kindly provide me with the Skype account name you have problems and I will gladly look into this in order to assist you further.
Skype provides different methods of assistance if you wish to resolve the issues with the product:
Skype FAQ's https://support.skype.com/en/
Information about how to unlock a suspended Skype account can be found here: https://support.skype.com/en/faq/FAXXXXX
Skype Community: http://community.skype.com/
In addition we provide technical assistance by Skype Customer Service via email and chat: https://support.skype.com/en/faq/FA1170
I hope this response has been helpful.
We apologise for any possible inconveniences caused by this.
I appreciate your patience and understanding.
Kind regards,
[redacted]
Customer Relations Office
Skype
Initial Consumer Rebuttal /* (3000, 7, 2014/12/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The mobile app does not allow to use the video chat option and I would like a fUll refund.
Complaint Response Date bumped because: Holiday
Final Business Response /* (4000, 14, 2015/02/09) */
Hello,
Thank you for your reply.
In order to remove your personal information from the Skype system and remove the account, please follow the instructions provided on our support page FAQ:
https://support.skype.com/en/faq/FA142
I hope this response has been helpful.
Again, we apologize for any possible inconveniences caused by this.
I appreciate your patience and understanding.
Kind regards,
[redacted]
Customer Relations Office
Skype
Final Consumer Response /* (2000, 16, 2015/02/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com regarding your son's account ban.  We have reviewed this matter and verified that your account was in violation of our Terms of Use and subsequently banned from accessing Xbox Live.  Please...

understand that the Enforcement link below is the only avenue to receive more information regarding your account ban. You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOUYou can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconductFor additional information regarding your ban, please visit http://enforcement.xbox.com/.We have recorded your feedback. Microsoft considers this matter closed and will no longer be responding to any further requests concerning your account ban.Sincerely,Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue. After receiving your complaint, a service request was created for you to discuss your concerns with an agent from the Escalations team and work toward resolution, which is why...

you have been contacted. However, if you no longer wish to do so, please reply directly to the most recent email sent from the agent working on your case, and let him know you would like him to close your case and cease further contact.
At this time, Microsoft considers this case closed. We appreciate your time and continued support of Microsoft products and services.
Sincerely,
Microsoft Corporation

Dear [redacted], Please refer to our previous response:Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account ban.  We have reviewed this matter and verified that your account was in violation of our Terms of Use and subsequently banned from accessing Xbox Live.  Please understand that the Enforcement link below is the only avenue to receive more information regarding your account ban. You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOUYou can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconductFor additional information regarding your ban, please visit http://enforcement.xbox.com/.We have recorded your feedback. Microsoft considers this matter closed and will no longer be responding to any further requests concerning your account ban.Sincerely,Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your account.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not yet contacted support about this issue, visit support.microsoft.com.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because: I have provided all of the information that I have. I spoke with a person over your online chat system and at the time, I provided them all the same information I have provided you. There should be a log of that conversation. I also let them access my computer files as well. Sincerely,[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding unauthorized access to your account.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the...

information you have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
Sincerely,
Microsoft Corporation

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox Live refund issue. We have been able to locate your account and information. The Xbox Listening and Advocacy team will investigate this matter and contact you directly to work toward a resolution.Sincerely,Microsoft Corporation

Initial Business Response /* (1000, 5, 2014/07/29) */
Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox console. We would like to investigate your issue further but were unable to locate a Service Request Number within your claim...

or with the information you have provided. If you have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistance. If you have not yet contacted support about this issue, please call X-XXX-XMY-XBOX (XXX-XXX-XXXX). Support is available from 6:00AM - 10:00 P.M. Pacific Time, 7 days a week including holidays.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because: I have never received resolution and no one has ever contacted me to resolve. Sincerely,[redacted]

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Surface Pro 3 issue. After reviewing your complaint and service request number ([redacted]) it appears our Tier 3 customer service agent has been assisting you and sent their most recent email on 1/9. Our agent’s email states that they were able to set up an exchange order for your Surface and have sent a prepaid shipping label to you. We see in your most recent email response to our agent on 1/10 that you have shipped the Surface as requested. Our agent’s 1/9 email states once your Surface is received by our shipping center a replacement device will be sent out to you. If you have any questions during this exchange process please respond to our agent’s 1/9 email and they will get back to you as soon as possible. Sincerely, Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your Xbox replacement order.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the...

information you have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not yet contacted support about this issue, visit support.microsoft.com.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox Live issue.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided. ...

If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not yet contacted support about this issue, please call 1-800-4MY-XBOX (800-469-9269).  Support is available from 6:00AM - 10:00 P.M. Pacific Time, 7 days a week including holidays.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Surface replacement order.  With the information you provided in your claim, we were able to locate your service request for this issue, including the e-mail from the...

agent explaining the voided warranty and the Service Center's inability to repair it due to the device's damage.
We do not have any record, however, of a new service request for the order that was placed after you received your damaged device back. This would have been provided by the agent with whom you spoke about a new replacement order. If you have one, please provide it in your reply, and at that time we will be able to proceed.
Sincerely,
Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Windows 10 update issue. Unfortunately, after reviewing your complaint, we will not be able to reimburse you as outlined by the Microsoft Services Agreement. Microsoft now considers...

this case closed and will no longer be responding. Please refer to the snipped quotes below from the Microsoft Services Agreement, Section 9, part (g) and Section 12: “We reserve the right to issue refunds or credits at our sole discretion.” “YOU UNDERSTAND THAT USE OF THE SERVICES IS AT YOUR OWN RISK AND THAT WE PROVIDE THE SERVICES ON AN "AS IS" BASIS "WITH ALL FAULTS" AND "AS AVAILABLE." YOU BEAR THE ENTIRE RISK OF USING THE SERVICES.” (https://www.microsoft.com/en-us/servicesagreement)    Sincerely, Microsoft Corporation