Microsoft

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding the issue you are experiencing with your Xbox Account. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the...

information you have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not yet contacted support about this issue, visit support.microsoft.com.
Sincerely,
Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
 
Enclosed is the Service Request Number that you need to research my complaint.  #[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com.  We have reviewed your situation and apologize that we are unable to fulfill your request.  The product is available for you to repurchase online however we cannot guarantee the previous...

price.  The Global Escalation Services team has thoroughly investigated this issue and due to Microsoft policy we consider this matter closed.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:
 
This is the same no action taken response which I have received for 90 days. I will ask Microsoft sales to refund 90 days back as services have not been rendered in accordance with our on time payments for said service. This is negativley affecting our business as the address in question is our accounts payable address. Totally unacceptable response with no ETA given.  
Sincerely,[redacted]

Revdex.com:I do not have the reference number however,  the account was in my boyfriend [redacted] name.Sincerely, [redacted]

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your issue.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance. Sincerely, Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:Your customer service agent never gave any numbers, he hang up in my face. you can check by the email [redacted]@hotmail.comSincerely,[redacted]

Hello [redacted],
Thank you for responding regarding your concerns with Microsoft updates.  We apologize that we are unable to verify your account or locate your service request with the information provided in your claim.  We would like to assist in investigating your claim, however without a valid service request number we are unable to take further action. In the future, if you can find or create a service request for this issue, please update your claim with that number and we will be happy to help.  
If you have not yet contacted support about this issue, please visit support.microsoft.com or call 1-800-642-7676.
Sincerely,
Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I was contacted by a Support Escalation Engineer and a replacement key was issued.  I would like to thank the Revdex.com for their assistance in this matter.  Without their help, the matter would not have been resolved.Sincerely, [redacted]

Complaint: [redacted]I am...

rejecting this response because: A Microsoft Customer Advocacy representative, Wanessa H., contacted me saying they need a Microsoft account number to investigate the complaint; I phoned and left a message, then replied to their e-mail with the only information included on the monthly charge deducted from my bank account ([redacted]).  Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because they have merely stated that they would contact me and have not done so.  Microsoft has not tried to resolve my issue which I believe is fairly easy for them to do and costs them nothing.Sincerely,[redacted]

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Skype issue.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance. Sincerely, Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me with the presumption that the resolution is swift and meaningful. Given the character-count constraints of the Revdex.com form, I was unable to include the full text previously. The text below will provide you with a more accurate account of my specific problem. 
I have been unable to conduct any freelance work for the last month and a half because your recent Windows Anniversary Updates have damaged and wreaked havoc on my Dell Inspirion laptop computer. While your technical support staff has been as helpful as possible, I’ve had to work on this incessantly to return it to its normal functioning state.
Following the initial update, one technical support person spent 2-3 days getting rid of the bluescreen loop that it was in. I made additional setting changes, such as creating restore points that were later erased, only to have another update automatically installed which sent me back to square one of bluescreen [redacted]. I once again worked with your staff and it took another couple of days to enable me to even start my computer normally.
Then, the next update (1607) arrived, flooding my storage to a point that was more than double what it had been prior to these changes and totally crashed my computer. I couldn’t even get in touch with technical support because I couldn’t get in to do so! I can’t remember at this point all that I did, but I somehow managed to get in and remove files and such, giving me a couple of MB to work within. The obvious next step was to create more storage for the inevitable future update, from which I’d obviously be unable to restore to an earlier date, only to find that none of my USB ports worked.
I again contacted tech support and they worked on that for another couple of days, finally managing to get one USB port to work. I messed around with it for a few days and finally found the settings, located in two separate places, that needed to be changed back to their original states to enable the other USB ports. So, I’m now trying to dedicate an external drive to storage in anticipation of the next inevitable update.
I’m sure I needn’t detail all of the areas that the updates entered and reconfigured, screwing up the hard-drive and corrupting files that I experienced but it even disengaged “chkdsk” and other critical boot scans. The updates screwed up my incoming, network and wi-fi connections. The updates changing other options and settings have required that I investigate the cacophony of configurations and services on my machine. My computer continues to “run hard” – making noises it never made before and has been suddenly overheating, as well.
I work every day using this computer to create content, marketing materials and online marketing venues for clients who have with short deadlines. I’ve been unable to complete a single project throughout this entire period and my financial situation has been greatly affected. In addition, I was in the initial process of setting up an online jewelry store which should have been completed and running by now, but have been stuck at the same place I was at the onset of these problems.
During the short times when the computer itself was accessible, even the desktop applications to my 365 subscription to would not function. I’ve already received a one-month refund from that sector of your conglomerate. It’s darned fortunate that I am experienced in trouble-shooting and could do the work myself rather than hire an expert because I certainly couldn’t have afforded outside assistance.
I remain in recovery mode from this long and time-consuming retrogression, thanks dearly to Microsoft. I fear that I have lost clients as a result. Your hasty updates have cost me dearly. These updates should have been optional, allowing me, the consumer, to determine whether or not my computer was compatible with said updates and could afford the storage space that they would consume. The consistent deletion of restore points has presented additional recovery issues that could have at least kept me in business.
I’m sure this has negatively affected a great number of your similarly loyal 30+-year customers. I, for one, am extremely, let’s just say agitated, and have been for the duration with the upset this has caused in my recent life avocation. I request that you find some reasonable way to recompense me for my loss of income and for personal turmoil that were a direct cause of your poor business decisions.
Please contact me upon your consideration at [redacted].[redacted]@outlook.com (oh – and I’ve been without my desktop Outlook program for the duration, to which the online version is absolutely no substitute (missing incoming mail, unattainable contact addresses, etc., but that’s another story of these months of outright failure on Microsoft’s behalf).
Sincerely, 
[redacted]
[redacted].[redacted]@outlook.com

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Skype account. We appreciate you taking your time to provide your honest feedback regarding our services, and your comments have been recorded. We would like to assist you with your concerns, however if you have escalated this case to the Attorney General, we are no longer able to assist via the Revdex.com. Your case will be investigated by the appropriate Escalations team.
At this time, for further requests or information regarding this matter, please contact the Attorney General or Microsoft Escalations agents(s) you have been working with. We appreciate your time and have recorded your feedback.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Windows 10.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft Corporation

Hello [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Lumia 1020.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because: My isssue is not resolved yet. Microsoft requested my information regarding my service orders. They do not have that readily available to consumers via the website. My Gamertag is Mr [redacted] vn and the email associated with it is [redacted]@gmail.com. In addition I spoke to costumer support about this issue with my xbox and they put me on hold for over 20 mins after I asked to speak to a supervisor. Microsoft can pull the tape for the conversation due to them saying "Calls are recorded for quality assurance"Sincerely,[redacted]

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your issue. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.  Sincerely, Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted].  Previously there was no service request number provided to us.  The customer service rep at the time said there was nothing they could do because they could not find the charges related to this account.  They/there was no help at the time.  I have called 1-800-4my-Xbox to get a customer service number and I had to request that a cutomer service number for that conversation be provided to me several times. The number I was provided on 4/11/16 at 7:53p.m. was [redacted]. The gamer tag is "[redacted]". The e-mail associated with the account no longer exists and Xbox will not remove it from the account. 
Sincerely, [redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue.  We were able to create a new service request for you under the service request number [redacted]. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft Corporation