Microsoft

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your billing issue.  The Customer Advocacy Team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues with your password and account security.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not yet contacted support about this issue, visit support.microsoft.com.
Sincerely,
Microsoft Corporation

Hello,
 
Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington.
 We apologize for the delay in responding to your claim.  If you are still experiencing an issue with your product or service, please update your Better Business...

Bureau claim confirming your most recent service request number and we will be happy to investigate further.
 If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with the product or service you are experiencing issues with.
 
 Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue. Our records show that an agent has continued to reach out to you via e-mail but has not received a response containing an appropriate callback time to discuss the issue over the phone. Because the Global Escalation Services team has not been provided the necessary information after multiple attempts, they will be archiving this case.  Please feel free to contact us at http://support.microsoft.com should you have any questions or concerns.
We appreciate your time and have recorded your feedback.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com.  The Xbox Listening and Advocacy team has thoroughly investigated this issue. The Xbox Escalations Team is currently working to resolve this matter on service request [redacted]  Please...

continue to work with Xbox Support Team as this will be the best way to resolve this matter.
Sincerely,Microsoft Corporation

Complaint: [redacted]
I am rejecting this response because: I am not complaining about a specific transaction ... I am registering this complaint in regards to the fact that I had to call 10 times asking to talk to a supervisor or department manager to complain about the fact that their automates phone system hung up on my several times, their automated system did not offer an option to talk to someone who wanted something other than product support and the fact that 3 times I was left on hold for over 45 minutes without anyone checking back in me.  The focus was only on pushing the product support and not responding to anything beyond the technical product.
Sincerely,
[redacted]

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues you are experiencing with your son’s Xbox Account.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the...

information you have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance. Sincerely,Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your billing inquiry.  Our Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue. We apologize for the delay in contact, but we have reached out to the Global Escalation Services team and an agent will contact you as soon as possible to work with you directly toward resolution. We appreciate your time and patience with this matter.
Sincerely,
Microsoft Coporation

Initial Business Response /* (1000, 5, 2014/11/20) */
Dear Ms [redacted],
My name is [redacted] and I work for Skype Customer Relations Office. My duties include responding to customer complaints.
I received your complaint from Revdex.com that you have experienced issues with Skype. I'm very sorry to read that and...

I will gladly assist you further.
Based on the information provided to Skype Customer Service I have found the Sype account and cancelled the payment agreement. As the subscription has been unused, I have issued a refund for the orders and the funds will be returned to the credit card account.
I hope this response has been helpful.
We apologise for any possible inconveninces caused by this.
I appreciate your patience and understanding.
Kind regards,
[redacted]
Customer Relations Office
Skype
Initial Consumer Rebuttal /* (2000, 7, 2014/11/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We have received the credit as promised and appreciate the fast resolution. I hope they will implement a better system of customer service through their website so other people don't have to get to this point. I'm glad the Revdex.com exists and was able to assist in resolving this. Thank you.

Complaint: [redacted]I am rejecting this response because: Microsoft is asking for a service request number.  I don't know what that is or where I would get it.  My Microsoft Account is tied to my email address [redacted]@gmail.com.  The original purchase was made via Order number [redacted] with my credit card ending in [redacted] and the refund was made via order number [redacted] in the form of "not a refund to my credit card"...  I really don't know what more information I could provide here.Sincerely,[redacted]

Initial Business Response /* (1000, 10, 2014/10/03) */
Dear [redacted],
My name is [redacted] and I am contacting you from the Customer Relations Office at Skype, your complaint to the Revdex.com was forwarded to my attention.
I am very sorry to hear that you are have been charged for something that...

you have cancelled a while ago and will look into this for you.
I have checked our database and can see that there is an active Skype Number subscription on your account, this has not been cancelled and has been recurring until now. We have also not received any cancellation requests from you through our Customer Services and thus the subscription has been renewing itself. Please note that a subscription will not be cancelled automatically due to not using a Skype account or the subscription. If you wish to stop using Skype and the products you have to manually cancel all of the payment agreements to not be charged going forward.
We have now cancelled your Skype Number subscription and you will not be charged anymore. Skype Number are non-refundable as per Skype's Terms of Use:
http://www.skype.com/en/legal/tou/#10
More concretely:
10.1 When you purchase Paid-For-Products directly from Skype you will be entitled to a cancellation period of fifteen (15) days (a "Cooling-Off Period") unless you have made use of the Paid-For-Products in any way, in which case the Cooling-Off Period will be extinguished and your purchase cannot be cancelled or refunded.
And here:
10.3 Expenditure of Skype Credit, allocation of a Skype Number, or use of any aspect of a subscription amounts to "use" of a Paid-For-Product. You hereby expressly agree that Skype Numbers may be allocated before the end of the Cooling-Off Period and become non-refundable upon allocation.
To show our goodwill, we have refunded the last charge 2 charges for the Skype Number back to your credit card. You should receive the refund within 5-7 working days.
Thank you for your understanding.
Kind Regards,
[redacted]
Customer Relations Office
Skype

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Band repair/replacement order.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the...

information you have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Surface Pro 2.  The Surface Escalations Team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with a Microsoft product or service.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the...

information you have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance. If you have not yet contacted support about this issue, visit support.microsoft.com. Sincerely,Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Skype.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance. If you have not yet contacted support about this issue, visit support.microsoft.com. Sincerely,Microsoft Corporation

Dear [redacted],
Thank you for responding, this is regarding the complaint you logged on 2/28/15 regarding a tablet in need of repair.  We apologize for the delay, as Microsoft has recently reengaged the Revdex.com.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because: The Work order#[redacted]. I would like Microsoft to pay for my upgrade to Windows 10 that I downloaded for free, that I would have to pay for now since my computer was cleaned back to factory condition in 2011. I lost my programs, applications and upgrades over the last 3 years.  Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: I am rejecting response as I do not intend to waste my time any further with an organization that obviously has no regard for its customers.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:They have NOT credited my account. They charged it twice. I was told they couldn't credit my card until I put my credit card number in, but they found a way to charge it. I was charged again for the charges I was disputing in the first place and I have not been reimbursed for either set of charges. I think they may have credited me about $10.00 out of $80.00 or more charges that I did not make. I had removed my credit card number because I had charges that appeared on my statement.  My son thought he was getting "free" stuff on Xbox and I knew I had no credit card on file. Trust me, I checked it often. I had no card on file when multiple transactions (purchases) were made. I hope to keep this from happening to others. It is odd that since I complained I have not had any charges, except for the duplicate ones that I was complaining about in the first place. I guess they really have not even looked at my account to see that they charged me twice. It's not rocket science to read a credit card statement and I would gladly provide them with several statements showing purchases that were not authorized while I had NO credit card on file. I most assuredly do not consider this issue resolved. Sincerely,[redacted]