Microsoft

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your issue.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance. If you have not yet contacted support about this issue, visit support.microsoft.com. Sincerely, Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue.  There have been numerous unsuccessful attempts to contact you via the phone number and e-mail address provided in your claim to discuss your concerns, and unfortunately we have been unable to reach you. Please make sure the contact information in your claim is correct, or reply to the latest e-mail sent from our agent and we will be happy to help.
Sincerely,
Microsoft Corporation

Dear [redacted],  Thank you for contacting Microsoft Corporation through the Revdex.com regarding your Xbox Live account.  Your Gamertag was found to be in violation of the Xbox Terms of Use or the Xbox Live Code of Conduct and subsequently banned from accessing Xbox Live.  We have taken additional steps to review and reconfirm the enforcement action taken against the Gamertag and stand behind the decision.  For further details on what kinds of behaviors or actions led to the account suspension, please review the websites listed below.  Xbox has no obligation to provide you with specifics regarding your violation.  We will no longer be responding to any further requests concerning your enforcement action as this matter is closed.   You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOUYou can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct Again, the only avenue for an Enforcement action review is through our Enforcement team at http://enforcement.xbox.com/. Sincerely,Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Windows 10 update issue. Unfortunately, after reviewing your complaint, we will not be able to reimburse you as outlined by the Microsoft Services Agreement. Microsoft now considers...

this case closed and will no longer be responding. Please refer to the snipped quotes below from the Microsoft Services Agreement, Section 9, part (g) and Section 12: “We reserve the right to issue refunds or credits at our sole discretion.” “YOU UNDERSTAND THAT USE OF THE SERVICES IS AT YOUR OWN RISK AND THAT WE PROVIDE THE SERVICES ON AN "AS IS" BASIS "WITH ALL FAULTS" AND "AS AVAILABLE." YOU BEAR THE ENTIRE RISK OF USING THE SERVICES.” (https://www.microsoft.com/en-us/servicesagreement)    Sincerely, Microsoft Corporation

Hello [redacted],Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington.We apologize for the delay in responding to your claim.  If you are still experiencing an issue with your product or service, please update your Revdex.com claim...

confirming your most recent service request number and we will be happy to investigate further.If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with the product or service you are experiencing issues with.Sincerely,Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues with your password and account security.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not yet contacted support about this issue, visit support.microsoft.com.
Sincerely,
Microsoft Corporation

Complaint: [redacted]
I am rejecting this response because: I am not complaining about a specific transaction ... I am registering this complaint in regards to the fact that I had to call 10 times asking to talk to a supervisor or department manager to complain about the fact that their automates phone system hung up on my several times, their automated system did not offer an option to talk to someone who wanted something other than product support and the fact that 3 times I was left on hold for over 45 minutes without anyone checking back in me.  The focus was only on pushing the product support and not responding to anything beyond the technical product.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2014/12/11) */
Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox account. We would like to investigate your issue further but were unable to locate a Service Request Number within your claim...

or with the information you have provided. If you have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistance. If you are unable to locate your Service Request Number but have contacted Xbox Support, please update your claim to confirm the email address associated with your Xbox Live account.
If you have not yet contacted support about this issue, please call X-XXX-XMY-XBOX (XXX-XXX-XXXX). Support is available from 6:00AM - 10:00 P.M. Pacific Time, 7 days a week including holidays.
Sincerely,
Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue. We apologize for the delay in contact and have reached out to the Escalation Services team. An agent will be in contact with you soon. Sincerely, Microsoft Corporation

The two I have are [redacted] and [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2014/10/24) */
Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox account. Upon review of the Service Request Number provided in your claim, it appears there may be a problem with your...

payment method for your account. To make sure you have the correct information for your payment method, please login in to our website account.live.com, and enter in your email address and the corresponding password associated with your Microsoft Account. Once logged in you should be able to change the payment method to a different credit/debit card.
.
Sincerely,
Microsoft Corporation
Initial Consumer Rebuttal /* (3000, 8, 2014/10/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I would love to change that information but my account is locked...after the last update, I cannot access my account. It says I need to be verified. I go to live.xbox.com, try to login, and it says it needs to verify me. I hve no way to verify as when I signed up for live in 2005, I used my college email address and the cell phone number is no longer in service. I have never had this issue before...
Final Business Response /* (4000, 10, 2014/11/04) */
Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox account. It appears as of today one of our Xbox support agents helped you get back into your account now. Are you able to use your account again? Please update your claim if you need further assistance.
Sincerely,
Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding potential support scams.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance. If you have not yet contacted support about this issue, visit support.microsoft.com. Sincerely,Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Band repair/replacement order.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the...

information you have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com. As previously stated, we apologize for the delay in responding to your claim and would like to assist you if a resolution has not been reached.  If this is the case, please feel free to reply with your most recent service request number and we will be happy to help. Otherwise, Microsoft considers this matter closed. 
We appreciate the time you have taken to provide your honest feedback regarding your customer service experience. Your comments have been recorded and we appreciate your continued support of Microsoft products and services. 
Sincerely,
Microsoft Corporation

Hello [redacted],
Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington.
We apologize for the delay in responding to your claim.  If you are still experiencing an issue with your product or service, please update your Better Business...

Bureau claim confirming your most recent service request number and we will be happy to investigate further.
If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with the product or service you are experiencing issues with.
Sincerely,
Microsoft Corporation

Initial Business Response /* (1000, 5, 2014/11/20) */
Dear Ms [redacted],
My name is [redacted] and I work for Skype Customer Relations Office. My duties include responding to customer complaints.
I received your complaint from Revdex.com that you have experienced issues with Skype. I'm very sorry to read that and...

I will gladly assist you further.
Based on the information provided to Skype Customer Service I have found the Sype account and cancelled the payment agreement. As the subscription has been unused, I have issued a refund for the orders and the funds will be returned to the credit card account.
I hope this response has been helpful.
We apologise for any possible inconveninces caused by this.
I appreciate your patience and understanding.
Kind regards,
[redacted]
Customer Relations Office
Skype
Initial Consumer Rebuttal /* (2000, 7, 2014/11/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We have received the credit as promised and appreciate the fast resolution. I hope they will implement a better system of customer service through their website so other people don't have to get to this point. I'm glad the Revdex.com exists and was able to assist in resolving this. Thank you.

Complaint: [redacted]
I appreciate the fact that they have looked at the information and think that a replacement tablet should be sent (again, I'm fine with repair & don't require a replacement).I am rejecting this response, however,  because: The "replacement" that was sent to me was a replacement for the defective power cord that was getting dangerously hot. (That warranty claim was filed at the same time as the one for the crack in my SurfacePro3)The replacement or repair for my defective tablet has not been addressed. The last response I heard was that they were rejecting my claim (filed while my tablet was IN warranty) because they dragged it out so long that warranty is now expired. When I wrote Microsoft that I was going to reach out to the Revdex.com, I was told to contact their legal department.
So, again, I request that Microsoft repair or replace my SurfacePro3 for the manufacturer's defect in the top edge that has been well-documented.
I am waiting for correspondence that tells me that is happening.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:They have NOT credited my account. They charged it twice. I was told they couldn't credit my card until I put my credit card number in, but they found a way to charge it. I was charged again for the charges I was disputing in the first place and I have not been reimbursed for either set of charges. I think they may have credited me about $10.00 out of $80.00 or more charges that I did not make. I had removed my credit card number because I had charges that appeared on my statement.  My son thought he was getting "free" stuff on Xbox and I knew I had no credit card on file. Trust me, I checked it often. I had no card on file when multiple transactions (purchases) were made. I hope to keep this from happening to others. It is odd that since I complained I have not had any charges, except for the duplicate ones that I was complaining about in the first place. I guess they really have not even looked at my account to see that they charged me twice. It's not rocket science to read a credit card statement and I would gladly provide them with several statements showing purchases that were not authorized while I had NO credit card on file. I most assuredly do not consider this issue resolved. Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
No one working there had any idea what they are doing. Your enforcement team is a joke.  Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: I was sent a faulty xbox replacement the first time and I was charged $16. The 2nd replacement I had the fee waived. I never got refunded for the first fee.Sincerely,[redacted]