Microsoft

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your Windows 10 upgrade.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you...

have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not yet contacted support about this issue, visit support.microsoft.com.
Sincerely,
Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues you are experiencing with your Xbox Account.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information...

you have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance. If you have not yet contacted support, you can reach Xbox support at 1-800-4MY-XBOX (800-469-9269) between the hours of 6:00AM - 10:00 P.M. Pacific Time, 7 days a week including holidays.  Sincerely,Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding Xbox gift card.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not yet contacted support about this issue, visit support.microsoft.com.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your support experience.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you...

have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
Sincerely,
Microsoft Corporation

Final Consumer Response /* (2000, 6, 2015/02/02) */
A full refund of the purchase price has been received.

(The consumer indicated he/she DID NOT accept the response from the business.)I want Microsoft to adhere to the terms they agreed to when I first contacted support. It's shady how a company this big is wasting so much money in wages for someone to give me the run around instead of offering the service I was promised which doesn't cost Microsoft any more.

Complaint: [redacted]Greetings To Whom it May Concern: Thank you for your reply, the gamertag in dispute is "[redacted]". Once my dispute has been settled I will be more than happy to update my complaint as resolved and accepted.
Sincerely,
[redacted]

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Office Professional issue. After reviewing your complaint, we will not be able to exchange your Office Professional for PC, for a Mac version as outlined by our Microsoft Services...

Agreement. Microsoft now considers this case closed and will no longer be responding. Please refer to the snipped quotes below from the Microsoft Services Agreement, Section 9, part (g): “…all purchases are final and non-refundable.” “We reserve the right to issue refunds or credits at our sole discretion.” (www.microsoft.com/en-us/servicesagreement)       Sincerely,Microsoft Corporation

Dear [redacted],
Thank you for responding regarding concerns with the Windows 10 upgrade.  We apologize that we are unable to verify your account or locate your service request with the information provided in your claim.  We would like to assist in investigating your claim, however without a valid service request number we are unable to take further action. In the future, if you can find or create a service request for this issue, please update your claim with that number and we will be happy to help.  
If you have not yet contacted support about this issue, visit support.microsoft.com.
Sincerely,
Microsoft Corporation

Hello [redacted],Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington.We apologize for the delay in responding to your claim.  If you are still experiencing an issue with your product or service, please update your Revdex.com claim...

confirming your most recent service request number and we will be happy to investigate further.If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with the product or service you are experiencing issues with.Sincerely,Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your e-mail accounts. We can see that you have provided a service request number for this issue to locate your case in our records. However, service request numbers are always...

10 digits, and the one provided is 11. Please check the number you have provided and update your claim with the correct one. Once we have a valid number, we will be happy to further assist you in escalating your case.
Sincerely,
Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Skype issue. If you wish to cancel your Skype number, please follow the steps on the following site: (https://support.skype.com/en/faq/FA12164/how-do-i-cancel-my-skype-number) If you...

are still having issues please visit support.microsoft.com. Your feedback has been recorded.   Sincerely,Microsoft Corporation

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Surface replacement order. Upon review of the case number you have provided, we are unable to verify the status of your order. Please update this claim with the order number to...

confirm the status of your replacement.Sincerely,Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Xbox. We have reviewed your situation and while we understand your frustrations, we are unable to take the action you have requested and replace your Xbox free of charge. Out...

of Warranty exchanges are the only option for replacing your device once the warranty has expired. When a device is replaced, a three month warranty is automatically added to that device, however beyond the three months, paid out of warranty exchanges or repairs are once again the only option.
If you would like to go through with another out of warranty exchange, one of our support agents will be more than happy to assist you. We apologize that we are unable to provide your desired resolution but are bound by Microsoft's warranty policy. We appreciate your time and have recorded your feedback.
Sincerely,
Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Windows update issue. Unfortunately, after reviewing your complaint we will not be able to cover any repair costs as use of Windows is at your own risk as outlined by our Services...

Agreement. You bear the entire risk of using the services. Microsoft now considers this case closed and will no longer be responding.   Please refer to the snipped quotes below from the Microsoft Services Agreement, Section 9, part (g), Section 12, Section 7, part (b) and the Windows License Terms, Section 6: “We reserve the right to issue refunds or credits at our sole discretion.” “You understand that use of the services is at your own risk and that we provide the services on an ‘as is’ basis ‘with all faults’ and ‘as available’. You bear the entire risk of using the services.” “Sometimes you’ll need software updates to keep using the Services. We may automatically check your version of the software and download software updates or configuration changes. You may also be required to update the software to continue using the Services.” “The software periodically checks for system and app updates, and downloads and installs them for you. You may obtain updates only from Microsoft or authorized sources, and Microsoft may need to update your system to provide you with those updates. By accepting this agreement, you agree to receive these types of automatic updates without any additional notice.” (https://www.microsoft.com/en-us/servicesagreement)    (https://www.microsoft.com/en-us/Useterms/OEM/Windows/10/UseTerms_OEM_Windows_10...⇄ Sincerely, Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Hotmail on your mobile device.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue. As stated previously, our records on your service request indicate that the agent you spoke with changed the information on your account to prevent the sales tax from being applied in the future. As this was the original issue, this case has been closed as resolved. We appreciate your time and have recorded your feedback. Sincerely, Microsoft Corporation

Hello [redacted],
Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington.
We apologize for the delay in responding to your claim.  If you are still experiencing an issue with your product or service, please update your Revdex.com...

claim confirming your most recent service request number and we will be happy to investigate further.
If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with the product or service you are experiencing issues with.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue.  There have been numerous unsuccessful attempts to contact you via the phone number and e-mail address provided in your claim to discuss your concerns, and unfortunately we have been unable to reach you. Please make sure the contact information in your claim is correct, or reply to the latest e-mail sent from our agent and we will be happy to help.
Sincerely,
Microsoft Corporation

Hello [redacted],
 
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Microsoft Store purchase.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
 
If you have not yet contacted support about this issue, please visit support.microsoft.com or call 1-800-642-7676.
 
Sincerely,
Microsoft Corporation