Microsoft

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding Skype.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided.  If you...

have a service request number, please update your claim with this number and at that time we will be able to provide further assistance. If you have not yet contacted support about this issue, visit support.microsoft.com. Sincerely, Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with Windows 8.1.  We would like to investigate your issue further but were unable to verify your account or locate a service request number within your claim or with the information you have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
Sincerely,
Microsoft Corporation

Dear [redacted],  
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue. Unfortunately, you have not provided enough information for us to work with you to address your concerns. The quickest way to get this issue resolved is by visiting support.microsoft.com or calling 1-800-642-7676. If you are unable to resolve this issue via this avenue, please reply with your service request number so we can further investigate this issue.
Thank you,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue, Once again, we apologize for the delay in responding to your claim, but are very pleased that Microsoft and Dell were able to provide a resolution. Regarding charges for service, we are unable to open a service request for this as it is part of Microsoft's policy. Because your Windows operating system came with your computer, as provided by the manufacturer, it is not eligible for free support. If you had purchased your operating system separately, this would be different.
We hope that this answers your question sufficiently. At this time, Microsoft considers this case closed. We appreciate your time and have recorded your feedback.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with Microsoft Office.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  A service request number is a unique 10-digit number obtained by contacting Microsoft Support so they can create a cased for you. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not yet contacted support about this issue, visit support.microsoft.com.
Sincerely,
Microsoft Corporation

Initial Business Response /* (1000, 5, 2014/08/08) */
Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your son's stolen Xbox console. We would like to investigate your issue further but were unable to locate a Service Request Number...

within your claim or with the information you have provided. If you have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistance. If you have not yet contacted support about this issue, please call X-XXX-XMY-XBOX (XXX-XXX-XXXX). Support is available from 6:00AM - 10:00 P.M. Pacific Time, 7 days a week including holidays.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your game code.  With the information you provided, we were able to locate your account and a service request for this issue, which is still open.  The Global Escalation Services team is handling your case, and will work with you directly towards resolution. 
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues with a recently purchased Xbox game.  A service request has been created for this issue, logged under SR number [redacted].  The Global Escalation Services team will...

investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft Corporation

Initial Business Response /* (1000, 5, 2015/01/12) */
Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox console. After reviewing the Service Request Number in your claim, it appears the service center involved with your...

console exchange may have made a mistake processing your console. We apologize that all of your console accessories were not sent back to you. We will contact the service center and find out what happened with your accessories. Thank you for bringing this issue to our attention.
Sincerely,
Microsoft Corporation
Initial Consumer Rebuttal /* (3000, 7, 2015/01/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Thank you for the response. I still have no idea where my items are and whether or not they will be sent back. Could you please update me on the situation? I only got to use the Xbox for one week before failure and it has already been over two months since I was able to play it.
Final Business Response /* (4000, 10, 2015/01/29) */
Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox console. The Xbox Listening and Advocacy team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft Corporation

Hello,My name is Kaisa and I work for SkypeCustomer Relations Office. My duties include responding to customer complaints.I received your complaint via Revdex.com sayingthat you have experienced issues with Skype. I’m very sorry to read that and Iwill gladly assist you further.Please find detailed...

instructions how toremove a Skype account information and close an account on our support pagehere: https://support.skype.com/en/faq/FA142The best way to close your account is to choosethe correct topic on the contact form and contact Skype chat support. In case you have an account that youbelieve shouldn’t be linked to your email, also report it the same way to SkypeCustomer Support.I hope this response has been helpful.Again, we apologize for any possibleinconveniences caused by this. I appreciate your patience andunderstanding.Kind regards,KaisaCustomer Relations OfficeSkype

Complaint: 12455964
I am rejecting this response because:i have tried that have had no help from [email protected],I am totally unable to access any multiplayer features on my game and was banned because of a glitch on the game...here you will find a quick synopsis of what occurred... so I was playing forza 7 on my Xbox one,wife wanted to watch tv so I saved my game and started to play forza 7 on my pc,when I first launched it it said syncing got to 90 some percent and was stuck there,I then closed everything reopened forza 7 on my pc it fully synced I had an un natural amount of credits in my account,I did not fraudulently mod or use anything on my account..I called Xbox support and they looked at my account and saw no bans on their side whatsoever,also at time of this ban notification the forums were down and I was not able to post or get a hold of anyone.. I have sent messages on the forums to people I have sent e mails to the forza e mail I have not gotten any responses about this issue,I know that there are KNOWN service bulletins on playing the game on windows 10 and there are many bugs that still need to be worked out,so why am I being punished for bugs and or glitches on that were not done maliciously,I have been a loyal forza patron since the beginning i have absoulty no negative marks what so ever on my XBL account... Sincerely,
Patrick M[redacted]

I use a free software Ooen Office so I declined Microsoft 10'upgrade SECERAL TIMES A DAY,however they downloaded it to my computer anyway without my permission and interfered with the program I use, caused my printer to default to their program file , prevented me from save as function and caused a serious delay in my business timeline.

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with Microsoft's advertising.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information...

you have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not yet contacted support about this issue, visit support.microsoft.com.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:  I WAS a targeted recipient.  The promo WAS on my Xbox dashboard and the pictures shown of all terms on slickdeals were taken BY ME from my dashboard.  Codes bought through third parties might not qualify but the terms did not state that and the promo allowed for inputting codes THROUGH the promotion link!If you choose to ignore the Revdex.com, you can also deal with the Indiana Attorney Generals office.  All for $10?  Fine.  It's the principle of the thing really.Sincerely,[redacted]

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Windows 10.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.Sincerely,Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Surface Book exchange. As the terms state, this fee will appear on your account until Microsoft receives your defective device, to make sure that the funds are...

available should anything happen that requires payment for the new device. Once the hardware center receives your original device, the fee will be refunded. This is part of Microsoft's policy regarding advanced exchanges and cannot be modified.
If your original device has been received at the hardware center already and you have still been charged, please visit support.microsoft.com or call 1-800-642-7676 about this issue for the fastest resolution. If you are unable to resolve the issue via this avenue, reply back with your most recent service request number and we will be happy to help.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Xbox controller.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you...

have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not yet contacted support about this issue, visit support.microsoft.com.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your upgrade.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account ban.  We have reviewed this matter and verified that your account was in violation of our Terms of Use and subsequently banned from accessing Xbox Live.  Please...

understand that the Enforcement link below is the only avenue to receive more information regarding your account ban. You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOUYou can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconductFor additional information regarding your ban, please visit http://enforcement.xbox.com/.We have recorded your feedback. Microsoft considers this matter closed and will no longer be responding to any further requests concerning your account ban.Sincerely, Microsoft Corporation

Dear [redacted],
 
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Surface Pro 3. We have determined this issue has been escalated to our Surface Support team on service request [redacted].  You refused all options offered by the Surface...

Support agents for replacing your device.  We do not feel your situation warrants an exception to our established replacement policies.  If you would like to proceed with a standard exchange or a secured, advanced exchange we would be happy to reopen your case to assist the exchange.  Otherwise, we consider this matter closed.
Sincerely,Microsoft Corporation