Microsoft

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com. Upon reviewing your account, Microsoft cannot lookup a 25 digit code from a card number, it is the responsibility of the consumer to maintain the card and 25 digit code until it is used. In reviewing the service request, it was found that Microsoft provided to you, out of policy, codes to equate 8 months of Xbox Live Gold for the inconvenience.
Due to the concessions already provided to you, Microsoft considers this matter closed.
Sincerely,
Microsoft Corporation

Complaint: [redacted]
I am rejecting this response because: Thank you. Can someone respond to me by email now, so I can have a point of contact while they investigate? 
Sincerely,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. This is provided their "resolution team" contacts meSincerely, [redacted]

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue.  The Global Escalation Services team is now handling your case, and will work with you directly towards resolution.  Sincerely,Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue. As stated previously, an order has been placed to have your Xbox console exchanged, however our records indicate that as of 11/1, the Service Center had not yet received your device. Until they have it, this case is unable to progress. Please make sure to send in the device as soon as possible. If you have already done this, the Service Center will receive it soon.
We apologize that, due to Microsoft policy, we are unable to fulfill your request for compensation in addition to the exchange. We appreciate your time and have recorded your feedback.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:
they have failed to provide a resolution.  Attempts to impose silly hoops to avoid accountability for their faulty products  
Sincerely,[redacted]

Hello,
 
Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington.
 
We apologize for the delay in responding to your claim.  If you are still experiencing an issue with your product or service, please update your Better Business...

Bureau claim confirming your most recent service request number and we will be happy to investigate further.
 
If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with the product or service you are experiencing issues with.
 
 
 
Sincerely,

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your comments about Xbox and Xbox Live.  We appreciate the time you have taken to provide your honest feedback. Your comments have been recorded and we appreciate your continued support...

of Microsoft products and services. Sincerely, Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:  I just want you to  know how many hours and hours I put into just getting 99.00 back.  Hours on the phone, writing 3 letters, pay to have 2 certified.  all ignored.  Then at the last second you make me email all the copies of everything I sent you to India Which by the way also took me a couple hours because I had to make copies of stuff, get bank accounts to go back that far on computer, scan it and the computer and then figure out how to email them all, not from my computer.  If you were paying me for the hours I put into all of this it would be 2cents an hour.  Not worth most peoples time but this became personal to me because I have never been treated so poorly by any CO.[redacted]

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Windows 10 issue. After reviewing your service request number it appears one of our GES agents is currently assisting you and had a chat with you on 8/2. They have 8/10 listed as the day they will be reconnecting with you. Please continue to work with our agent to arrive at a resolution as swiftly as possible. Sincerely,Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues you are experiencing with your Xbox purchase.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the...

information you have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance. If you have not yet contacted support, you can reach Xbox support at 1-800-4MY-XBOX (800-469-9269) between the hours of 6:00AM - 10:00 P.M. Pacific Time, 7 days a week including holidays.  Sincerely,Microsoft Corporation

Initial Business Response /* (1000, 5, 2014/11/04) */
Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox account. We would like to investigate your issue further but were unable to locate a Service Request Number within your...

claim or with the information you have provided. If you have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistance. If you are unable to locate your Service Request Number but have contacted Xbox Support, please update your claim to confirm the email address associated with your Xbox Live account.
If you have not yet contacted support about this issue, please call X-XXX-XMY-XBOX (XXX-XXX-XXXX). Support is available from 6:00AM - 10:00 P.M. Pacific Time, 7 days a week including holidays.
Sincerely,
Microsoft Corporation
Initial Consumer Rebuttal /* (3000, 7, 2014/11/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Because I never got what I wanted to just a phonenumber but we all know microsoft that will just tell you to hold on ...
Final Consumer Response /* (4200, 11, 2014/11/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
because this is what microsoft alwys does and my credit card could be getting charge at this momment and I cant stop it unless I get it back and remove the credit card
Final Business Response /* (4000, 13, 2014/12/10) */
Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox account. We have reviewed your situation and while we understand your frustrations we are unable to take the action you've requested. We consider this matter closed. Microsoft will not respond to any further correspondence.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Office and Skype for Business.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a...

resolution.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because: Microsoft is still not requesting any proof that I was charged. It is debited from my son's bank account and says Microsoft Xbox, same charge as every other month. Sick of them refusing to actually look into it. Why is no one asking for a copy of the statement? Sincerely,[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue. We do apologize that we are unable to provide your desired resolution for this issue, but your best option is to go through with the paid out of warranty exchange. If you wish to do so, please visit support.microsoft.com and an agent will be glad to assist you.
At this time, Microsoft considers this case closed. We appreciate your time and have recorded your feedback.
Sincerely,
Microsoft Corporation

Dear [redacted]
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Xbox.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because: No the issue wasn't resolved after 24 hours, and the main issue was the rude customer service agent who refused to help or connect me with any supervisors, but now after I see your responses I'm not surprised at all for the level of customer service I been getting, Instead of a senior management to make a simple phone call to handle the issue I been getting a message here every week ignoring the whole thing and pretend like everything never happened.Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
 
The number I was given was [redacted]. Microsoft 365

Initial Business Response /* (1000, 5, 2014/10/16) */
Dear Mr [redacted],
My name is [redacted] and I work for Skype Customer Relations Office. My duties include responding to customer complaints.
I received your complaint from Revdex.com that you have experienced issues with Skype. I'm very sorry to read that...

and I will gladly assist you further.
Upon checking our records I can confirm that the fraudulent charges have been reversed.
I have also removed the restriction from your Skype account and you can again use all paid serviced.
The reason we blocked your Skype account, is to make sure that the fraudsters cannot continue to make misuse the account, which could result in additional cost on your Skype account. Our usual policy is that we will remove the restriction from a Skype account as soon as we have done a few security/identity checks, to make sure we open the account for the rightful owner and not for the fraudsters. The necessary checks after an incident like that include the verification of some of your payment details as well as the necessity to change your Skype account password.
I hope the response has ben helpful.
Again, we apologise for any possible inconveninces caused by this.
I appreciate your patience and understanding.
Kind regards,
[redacted]
Customer Relations Office
Skype

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox issue.  We have been able to find your account and see that you have had multiple interactions with support regarding this issue which appears resolved.  If you are still...

experiencing an issue with your account, please update your Revdex.com claim confirming your most recent service request number and we will be happy to investigate further.Sincerely,Microsoft Corporation