Microsoft

Hello,
 
Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington.
 
We apologize for the delay in responding to your claim.  If you are still experiencing an issue with your product or service, please update your Revdex.com claim confirming your most recent service request number and we will be happy to investigate further.
 
If you have not contacted support regarding this inquiry, we encourage you to visitsupport.microsoft.com to get immediate assistance with the product or service you are experiencing issues with.
 
 
 
Sincerely,
Microsoft Corporation

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted] here is the service request # from January :[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your HP. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  We see you have provided one from a case opened with HP, however we will need one specifically from Microsoft. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not yet contacted support about this issue, visit support.microsoft.com and they will provide a service request when a case is created.
Sincerely,
Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account ban.  We have reviewed this matter and verified that your console was in violation of our Terms of Use and subsequently banned.  Please understand that the Enforcement...

links below are the only avenue to receive more information regarding your console ban. You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOU You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct For additional information regarding your ban, please visit http://enforcement.xbox.com/. We have recorded your feedback. Microsoft considers this matter closed and will no longer be responding to any further requests concerning your console ban. Sincerely,Microsoft Corporation

Complaint: [redacted]I am rejecting this response because: the business did not respond for several months (initially contact made on 10/1/2015, business responded on 6/6/2016). To make matters worse, the business failed to offer any type of resolution. Of course this item is still outstanding. They do not stand by their products. The warranty is not valid. They send used and faulty products to replace other faulty products. They should be sending new products to replace faulty products. I've already contacted their support group on two separate occasions before contacting the Revdex.com on 10/1/2015. I will not be contacting the support group again.Sincerely,[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your gift codes. With the information provided in your claim, we were able to locate your account and service request for this matter. Our records indicate that the agent...

was unable to see the photos sent in your email because they were not sent at attachments. They cannot be viewed when sent in-line. Please reply to the agent's most recent email regarding your case, and attach the photos to your reply. At that time she will be happy to further assist you.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue. We apologize  that we are unable to provide your desired resolution, but Microsoft does not consider this case to be an exception to the Microsoft Services Agreement. At this time, this matter is closed.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding the issues you’re experiencing with your computer.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an account hack.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:
I have tried to be nice, giving you the opportunity to make it right. I am now filing a complaint with the FTC. Enjoy!
Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Dear [redacted],Please refer to our previous response:Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox One S issue. Upon reviewing your complaint our service center is correct in stating that tampering with the unit voids the warranty. Due to this reason we consider this case closed and will no longer be responding. Please refer to the snipped quote below from the Xbox One Product Warranty, Section 5, part c:“Microsoft is not responsible and this warranty does not apply if Your Xbox One or Accessory is… opened, modified, or tampered with (including, for example, any attempt to defeat any Xbox One or Accessory technical limitation, security, or anti-piracy mechanism, etc.), or its serial number is altered or removed”(http://support.xbox.com/en-US/my-account/warranty-and-service/console...⇄ Sincerely,Microsoft Corporation

Initial Business Response /* (1000, 5, 2014/09/10) */
Dear [redacted],
My name is [redacted] and I work for Skype Customer Relations Office. My duties include responding to customer complaints.
I received your complaint from Revdex.com that you have experienced issues with Skype. I'm very sorry to read that...

and I will gladly assist you further.
Upon checking our records I can see that you had two different recurring subscriptions: Unlimited united States and Skype Number. Both are recurring by default and need to be cancelled separately.
I have issued a refund for the Skype Number recurring order and the funds will be returned to your credit card account. The number and payment agreement are therefore cancelled.
Please note that all Skype subscriptions are recurring by default.
May I please also refer you to our Terms of Use, Paragraph 9 that each user has read and accepted prior of receiving access to any of Skype services:
http://www.skype.com/intl/en/legal/terms/tou/#payment
9.4 Recurring Payments. Where you purchase Products on a subscription basis (monthly, every 3 months or annually (as applicable)), you acknowledge and agree that this is a recurring payment and payments shall be made to Skype by the method you have chosen at the recurring intervals chosen by you, until the subscription for that Product is terminated by you or by Skype.
You can cancel your Skype Number subscription at any time.
I hope this response has been helpful.
We apologise for any possible inconveniences caused by this.
I appreciate your patience and understanding.
Kind regards,
[redacted]
Customer Relations Office
Skype

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Skype issue. Unfortunately, after reviewing your latest comment we will not be able to refund your remaining Skype credits as refund requests must be made 14 days after purchase. Once your credits become inactive they remain on your account and can be reactivated when you decide to do so after logging back into your account; this is outlined at the following link: (https://support.skype.com/en/faq/FA10378/how-do-i-reactivate-skype-credit) We were unable to find your service request number with your provided email, if you could update your complaint with your service request number it would be much appreciated. Please provide any information requested of you by our Skype customer service agent. If you are to get back into your account, our agent’s outlined steps will be the only channel to do so. Microsoft now considers this case closed and will no longer be responding. Please refer to the snipped quotes below from Skype.com and the Microsoft Services Agreement Section 9, part (g):“You can get a refund if: You haven’t used any Skype Credit purchased and you make a refund request within 14 days of that purchase” “…all purchases are final and non-refundable... We reserve the right to issue refunds or credits at our sole discretion.” (https://support.skype.com/en/faq/FA12147/when-can-i-get-a-refund) (https://www.microsoft.com/en-us/servicesagreement)    Sincerely,Microsoft Corporation

Complaint: [redacted]
I am rejecting this response because:I have now tried for weeks to contact the Microsoft Store and when trying to reach them using the virtual agent I am now asked for a Microsoft Surface device serial number to even allow access.I will not connect any other way.Your support portal shows it trying to connect chat and that fails UNTIL...You place a Surface product in the sales basket and go back to the exact same page and amazingly it connects but they say they cannot help, chat # does not exist or they drop the chat and never attempt to at least send a transcript. I would like a email address to contact as I am out of options.
Sincerely,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Please be aware that as of Monday June 13, 2016, THE PROBLEM HAS BEEN DEALT WITH BY MICROSOFT. The young man Rahul called me and he fixed the probem, so far I am very pleased with the outcome. Only time will tell if it happens again but he took it out completely from what I understand.
Problem resolved thank you Microsoft, its almost a year since I spoke to their tech in the US who did nothing but delete the X.
 
Revdex.com, I really do appreciate you hanging in there this long with me, YOU ARE A GREAT BOON TO PEOPLE WHO CANNOT RESOLVE ISSUES WITH THE COMPANY. Thank you again, [redacted]

Hello,My name is Kaisa and I work for Skype Customer Relations Office. My duties include responding to customer complaints. I received your complaint via Revdex.com saying that you have experienced issues with Skype. I’m very sorry to read that and I will gladly assist you further.The email address...

provided is linked to one Skype account. In case you have experienced issues with a different email address, please kindly provide me that email address, so we can look into this in order to resolve the issue for you.I hope this response has been helpful.We apologize for any possible inconveniences caused by this.I appreciate your patience and understanding.Kind regards,KaisaCustomer Relations OfficeSkype

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue.  The Global Escalation Services team is now handling your case, and will work with you directly towards resolution. 
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Xbox.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not yet contacted support about this issue, visit support.microsoft.com.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue. Our records indicate that the agent working on your case has sent two e-mails regarding the URL and contact information to the e-mail address listed in your claim. Please double check your inbox and other directories such as your spam folder for any e-mails from the agent on 11/4 and 11/7.
Sincerely,
Microsoft Corporation