Microsoft

Hello,
 
Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington.
 We apologize for the delay in responding to your claim.  If you are still experiencing an issue with your product or service, please update your Better Business...

Bureau claim confirming your most recent service request number and we will be happy to investigate further.
 If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with the product or service you are experiencing issues with.
 Sincerely,
Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
 
So far no one contacted me so I just want to ensure Revdex.com stays on top of thisSincerely, [redacted] [redacted]

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your comments about Xbox and Xbox Live.  We appreciate the time you have taken to provide your honest feedback. Your comments have been recorded and we appreciate your continued support...

of Microsoft products and services. Sincerely, Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Xbox.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not yet contacted support about this issue, visit support.microsoft.com.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:
I just need to update this with a response to a request for a case number for Microsoft the number was #[redacted]Sincerely,[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your gift codes. With the information provided in your claim, we were able to locate your account and service request for this matter. Our records indicate that the agent...

was unable to see the photos sent in your email because they were not sent at attachments. They cannot be viewed when sent in-line. Please reply to the agent's most recent email regarding your case, and attach the photos to your reply. At that time she will be happy to further assist you.
Sincerely,
Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Skype issue.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance. Sincerely, Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com.  We have reviewed your situation and apologize that we are unable to fulfill your request.  The product is available for you to repurchase online however we cannot guarantee the previous...

price.  The Global Escalation Services team has thoroughly investigated this issue and due to Microsoft policy we consider this matter closed.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because: No the issue wasn't resolved after 24 hours, and the main issue was the rude customer service agent who refused to help or connect me with any supervisors, but now after I see your responses I'm not surprised at all for the level of customer service I been getting, Instead of a senior management to make a simple phone call to handle the issue I been getting a message here every week ignoring the whole thing and pretend like everything never happened.Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because: I was told I would be contacted in 48 hours and nothing
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because:
 
This is the same no action taken response which I have received for 90 days. I will ask Microsoft sales to refund 90 days back as services have not been rendered in accordance with our on time payments for said service. This is negativley affecting our business as the address in question is our accounts payable address. Totally unacceptable response with no ETA given.  
Sincerely,[redacted]

Hello,
 
Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington.
 
We apologize for the delay in responding to your claim.  If you are still experiencing an issue with your product or service, please update your Revdex.com claim confirming your most recent service request number and we will be happy to investigate further.
 
If you have not contacted support regarding this inquiry, we encourage you to visitsupport.microsoft.com to get immediate assistance with the product or service you are experiencing issues with.
 
 
 
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding the issues you’re experiencing with your computer.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your issue. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.  Sincerely, Microsoft Corporation

Complaint: [redacted]I am rejecting this response because: the business did not respond for several months (initially contact made on 10/1/2015, business responded on 6/6/2016). To make matters worse, the business failed to offer any type of resolution. Of course this item is still outstanding. They do not stand by their products. The warranty is not valid. They send used and faulty products to replace other faulty products. They should be sending new products to replace faulty products. I've already contacted their support group on two separate occasions before contacting the Revdex.com on 10/1/2015. I will not be contacting the support group again.Sincerely,[redacted]

Complaint: [redacted]I am...

rejecting this response because: A Microsoft Customer Advocacy representative, Wanessa H., contacted me saying they need a Microsoft account number to investigate the complaint; I phoned and left a message, then replied to their e-mail with the only information included on the monthly charge deducted from my bank account ([redacted]).  Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2014/10/16) */
Dear Mr [redacted],
My name is [redacted] and I work for Skype Customer Relations Office. My duties include responding to customer complaints.
I received your complaint from Revdex.com that you have experienced issues with Skype. I'm very sorry to read that...

and I will gladly assist you further.
Upon checking our records I can confirm that the fraudulent charges have been reversed.
I have also removed the restriction from your Skype account and you can again use all paid serviced.
The reason we blocked your Skype account, is to make sure that the fraudsters cannot continue to make misuse the account, which could result in additional cost on your Skype account. Our usual policy is that we will remove the restriction from a Skype account as soon as we have done a few security/identity checks, to make sure we open the account for the rightful owner and not for the fraudsters. The necessary checks after an incident like that include the verification of some of your payment details as well as the necessity to change your Skype account password.
I hope the response has ben helpful.
Again, we apologise for any possible inconveninces caused by this.
I appreciate your patience and understanding.
Kind regards,
[redacted]
Customer Relations Office
Skype

Dear [redacted],Please refer to our previous response:Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox One S issue. Upon reviewing your complaint our service center is correct in stating that tampering with the unit voids the warranty. Due to this reason we consider this case closed and will no longer be responding. Please refer to the snipped quote below from the Xbox One Product Warranty, Section 5, part c:“Microsoft is not responsible and this warranty does not apply if Your Xbox One or Accessory is… opened, modified, or tampered with (including, for example, any attempt to defeat any Xbox One or Accessory technical limitation, security, or anti-piracy mechanism, etc.), or its serial number is altered or removed”(http://support.xbox.com/en-US/my-account/warranty-and-service/console...⇄ Sincerely,Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:
I have tried to be nice, giving you the opportunity to make it right. I am now filing a complaint with the FTC. Enjoy!
Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted] here is the service request # from January :[redacted]