Microsoft

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with Windows 10.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not yet contacted support about this issue, visit support.microsoft.com.
Sincerely,
Microsoft Corporation

Dear [redacted], Thank you for responding regarding your Skype issue. We apologize that we are unable to verify your account or locate your service request with the information provided in your claim.  We would like to assist in investigating your claim, however without a valid service request number we are unable to take further action. In the future, if you can find or create a service request for this issue, please update your claim with that number and we will be happy to help.  If you have not yet contacted support about this issue, visit support.microsoft.com. When you contact a customer service agent, ask for the service request number of your case. Sincerely, Microsoft Corporation

Dear [redacted],Thank you for responding regarding your complaint.  We apologize that we are unable to verify your account or locate your service request with the information provided in your claim.  We would like to assist in investigating your claim, however without a valid service request number we are unable to take further action. In the future, if you can find or create a service request for this issue, please update your claim with that number and we will be happy to help.   If you have not yet contacted support, you can reach Xbox support at[redacted] between the hours of 6:00AM - 10:00 P.M. Pacific Time, 7 days a week including holidays.  Sincerely,Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:
I don't believe I every got a service request number. The only things I have is the activation Key [redacted]
The Counterfeit Report Number: [redacted]
& My order confirmation from [redacted]Sincerely,[redacted]

Dear [redacted],Thank you for responding regarding your Surface Pro cancelation issue. After reviewing your service request number it appears one of our GES agents has requested the refund of your purchase on 6/26. It normally takes 3 to 5 business days for the refund to be reflected in your account. Our GES agent will be checking in with you next Monday to verify that you have received the refund. If you have any further questions please reach out to the agent assisting you and they would be happy to help.Sincerely,Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com.  The Global Escalation Services team has thoroughly investigated this issue and while we understand your frustrations, we are unable to take the action you’ve requested. We consider this...

matter closed.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:
I already have contacted Microsoft support. That's why I contacted the Revdex.com. Sincerely,[redacted]

Revdex.com: Since Microsoft is only offering for me to accept their offer and not admit their software attempting to force windows 10 on my system and unsuccessfully uninstalling it when I declined it. I am forced into accepting their version of resolution and making an attempt to fix my computer. If they fail to restore my computer to its original operating condition, I will be back.  I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because:microsoft has made it very clear that there customers don't matter. I broke no part of the TOS agreement. However I have done away with all 3 Xbox one systems. I don't want Microsoft garbage in my home. They feel they are above the law and don't realize I am a paralegal. Microsoft feeds people like me bull crap stories. When no TOS agreement terms are broken and they can't provide the proof. As I said I have sold all 3 of the junk Xbox consoles and will begin a boycott the XBLET is broken and is just as much garbage as Microsoft the corporation. Being totally square about that. They allow employees to abuse the system and allow hate speech to be use and then punish the openly gay. I'm not sorry. I'm done  wasting my money on a garbage company. Who doesn't value human rights. And again Microsoft refuses to do anything about the problem at hand. They access the console and Kinect remotely and spy on people and allow people to be taunted and harassed and allow the bad people to break the TOS and the innocent people just get treated like crap. The guy from Microsoft who began harassing me in November was right. Investigations are not done and Microsoft is a crap company. I deman full reimbursement or do we need to take this into court?
Sincerely,
[redacted]

(The consumer indicated he/she DID NOT accept the response from the business.)I don't have the service number but there was one established under email [redacted]@gmail.com and gamer tag [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
However, please note that the team member helping me has STOPPED responding to my emails. This is NOT acceptable. I continue to have issues, and he was doing great for awhile. However, now he doesn't respond. I had to reschedule a meeting because I was sick and that was well over a week ago. Please let me know when this person will respond and correct all of the issues. Thank you.Sincerely, [redacted]

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox One issue. After an investigation of your issue, the best course of action for this issue will be to send your console in for an out of warranty repair. This can be set up on your own at https://myservice.xbox.com or by contacting support at[redacted] Sincerely,Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with a promo code. With the information you have provided in your claim, we were able to locate your account and a service request for this matter. Our records indicate that an...

agent you spoke with on 11/15 provided a code to you both via e-mail and the chat session, thereby resolving this issue. If you have further questions or concerns, please let us know and we will assist in any way we can.
At this time Microsoft considers this case closed as resolved. We appreciate your time and have recorded your feedback.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Xbox account. As stated previously, if your account has been banned, the only way to get more information on it is through the Enforcement team at http://enforcement.xbox.com/. However, our records indicate that your account status is clear and active, so if you are still experiencing issues, please provide your service request number for this matter and at that time we will be able to further investigate.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding for Xbox Live account.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not yet contacted support about this issue, visit support.microsoft.com.
Sincerely,
Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues you are experiencing with your account.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you...

have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance. If you have not yet contacted support, you can reach Xbox support at [redacted] between the hours of 6:00AM - 10:00 P.M. Pacific Time, 7 days a week including holidays.  Sincerely,Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an account suspension.  Please understand that the Enforcement link below is the only avenue to receive more information regarding account bans and suspensions.
You can review the...

full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOU
You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct
For additional information regarding your ban, please visit http://enforcement.xbox.com/.
We have recorded your feedback. Microsoft considers this matter closed and will no longer be responding to any further requests concerning this issue.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:
 
Service Request Number: [redacted]
 
Your customer service reps suck as well....It takes days to get anything done by email....Sincerely,[redacted]

Dear Ms[redacted],My name is[redacted] and I work for Skype Customer Relations Office. My duties includeresponding to customer complaints.I receivedyour complaint via Revdex.com that you have experienced issues with Skype. I’m verysorry to read that and I will gladly assist you further.At Skype,we have systems and...

processes in place designed to detect potentiallyfraudulent or illegal behaviour carried out in respect of Skype accounts, thusto protect our Users. Therefore your Skype account was blocked in order toprotect the account information from possible unauthorized access.Our usualpolicy is that we will remove the restriction from a Skype account as soon aswe have done a few security/identity checks.I haveunblocked your Skype account and you can use all services again. I stronglyadvise you to change your Skype account password and make sure to change it ona regular basis.Pleasevisit http://www.skype.com/en/security/ and read more about how to stay secureusing Skype and online safety.I hope thisresponse has been helpful.Again, weapologize for any possible inconveniences caused by this.Iappreciate your patience and understanding.Kindregards, [redacted] CustomerRelations OfficeSkype

Initial Business Response /* (1000, 5, 2014/08/25) */
Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox console. We would like to investigate your issue further but were unable to locate a Service Request Number within your...

claim or with the information you have provided. If you have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistance. If you are unable to locate your service request number but have contacted Xbox Support, please update your claim to confirm the email address associated with your Xbox Live account.
Sincerely,
Microsoft Corporation