Microsoft

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your new PC. With the information you provided in your claim, we were able to locate your account and service request for this issue. Our records indicate that you have been in...

contact with the agent working on your case since originally filing this claim, who provided you with a refund and assisted you with a new order of a Dell laptop. Given this information, we want to confirm with you that this issue has been resolved. If not, please let us know and we will see how we can further assist you.
We would like to apologize for any inconvenience caused by this issue. We appreciate your time and continued support of Microsoft products and services.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues with your computer.  We have created a new case for you, logged under the service request number [redacted]. The Global Escalation Services team will investigate this matter and...

contact you directly to work toward a resolution.
Sincerely,
Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Microsoft Band 2 issue. After reviewing your service request number it appears one of our GES agents is currently assisting you and sent their most recent email to your @live.com address on 7/23. According to our agent one of your Band 2’s is out of warranty and therefore the warranty cannot be honored. They are asking for purchase information for the other Band 2. Please reply to their most recent email with your purchase information if you wish to move forward with the process. For your reference, please refer to this snipped quote from the Microsoft Band standard warranty: “Your new Microsoft Band comes with a one-year limited hardware warranty.” (https://support.microsoft.com/en-us/help/4000369/band-warranty) Sincerely, Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your issue. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.  Sincerely, Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Windows 10 experience.  The Technical Support escalations team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues with Microsoft Office.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Windows.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.Sincerely,Microsoft Corporation

Complaint: [redacted]
I am rejecting this response because:I pay $60 per year for this service and they suspended my son alleging he had cheated. They refuse to give any details about what he specifically did to cheat and refuse to provide any evidence of their allegations against my son. This is absolutely unacceptable.Sincerely,
[redacted]

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Xbox repair.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.Sincerely,Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:
No one working there had any idea what they are doing. Your enforcement team is a joke.  Sincerely,[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your account security.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the...

information you have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not yet contacted support about this issue, visit support.microsoft.com.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:
Microsoft is considering the case closed because over a month has passed. Now it makes sense as of why Microsoft is taking months to respond independently I have been claiming the issue since day 1 of when it happened, opened cases, called customer service, etc. Everything now makes sense. I guess is me against a large company.Sincerely,[redacted]

The two I have are [redacted] and [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue.  We appreciate the additional information you have provided.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your compromised Skype account. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution. Sincerely, Microsoft Corporation

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Advanced Exchange issue.  The Xbox Listening and Advocacy team will investigate this matter and contact you directly to work toward a resolution.Sincerely,Microsoft Corporation

Microsoft has finally allowed me to change my email address. Complaint resolved.

Initial Business Response /* (1000, 5, 2014/12/11) */
Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox account. We would like to investigate your issue further but were unable to locate a Service Request Number within your claim...

or with the information you have provided. If you have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistance. If you are unable to locate your Service Request Number but have contacted Xbox Support, please update your claim to confirm the email address associated with your Xbox Live account.
If you have not yet contacted support about this issue, please call X-XXX-XMY-XBOX (XXX-XXX-XXXX). Support is available from 6:00AM - 10:00 P.M. Pacific Time, 7 days a week including holidays.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because: there was no service request as I was unable to reach an agent.  The telephone number provided for Microsoft (888-665-4228) only provided 2 options, support and product information.  Both had a message to seek assistance at www.microsoft.com/mobile.  I attempted to contact the disability department by chat and they were unwilling to assist, as I am not blind or deaf.  I was directed to the support chat, which started out at approximately 28 minutes and increased to over 3 hours of wait time for a representative.  Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because: Got an email regarding this from some Microsoft sub-contractor. It had the same bogus email addresses that I've been complaining about that don't work. I responded to the email saying I was available - no response, as is the way these scammers operate.No call - I've been available all day today.Still no response on this from Microsoft itself - just some outsources fraudulent contractor. It's always these do-nothing contractors when trying to deal with this horrible company.
Sincerely,
[redacted]