Microsoft

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Hello [redacted],
Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington.
We apologize for the delay in responding to your claim.  If you are still experiencing an issue with your product or service, please update your Revdex.com...

claim confirming your most recent service request number and we will be happy to investigate further.
If you have not contacted support regarding this inquiry, we encourage you to visitsupport.microsoft.com to get immediate assistance with the product or service you are experiencing issues with.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Quantum Break codes.  As stated previously, we would like to investigate your issue further but were unable to locate any service request numbers within your claim or with the information you have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not yet contacted support about this issue, please call 1-800-4MY-XBOX (800-469-9269).  Support is available from 6:00AM - 10:00 P.M. Pacific Time, 7 days a week including holidays.
Sincerely,
Microsoft Corporation

(The consumer indicated he/she DID NOT accept the response from the business.)Hello,I didn't get any "Service Record Number" from Xbox Support.My Xbox Live Account associated e-mail is: [redacted]@yahoo.com, and the user name is: [redacted].Also, I bought and activated an Xbox Live Gold card on January 16, 2015 under the same account stated earlier.The Xbox Live Gold has the serial no: [redacted].As I stated in my previous letter, I tried to download the [redacted] game with my laptop and not directly from Xbox. In my Xbox Account didn't appear any record of my tentative to download the game. When I tried to download it later, with Xbox, I got: This Code Has Already Been Used.I would like to be able to download the game I payed for.Thank you,[redacted]

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Microsoft account unauthorized access issue. After reviewing your service request number ([redacted]) it appears one of our Tier 3 support agents sent an email to your gmail address...

beginning with “**[email protected]” today (12/13), regarding the steps you will need to follow to regain access to your account. Once you have followed the steps outlined, please respond to our agent’s email with the required information to move forward with the resolution process.    Sincerely,Microsoft Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue. We apologize that we are unable to provide further assistance with this matter as for situations such as the one you have mentioned, the Terms of Use still stand.
This case is now closed and Microsoft will no longer be responding to requests regarding this matter. We appreciate your time and have recorded your feedback.
Sincerely,
Microsoft Corporation

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Surface Pro issue. After examining your service request number it appears you are already in contact with one of our GES agents. We encourage you to continue working with them toward a resolution.Sincerely,Microsoft Corporation

Complaint: [redacted]I am rejecting this response because I did that and they could not answer my question. Please forward this to someone who can.Sincerely,[redacted]

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Paypal charge. Unfortunately, after reviewing your account history and conversation with our customer service agent, our agent is correct in stating that we will not be able to grant a...

refund as the charge cannot be found on any of your Microsoft accounts. We recommend that you dispute this charge with Paypal and your bank. Microsoft now considers this case closed and will no longer be responding. Sincerely, Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]
 
I was offered the same without bringing this to your attention.
What can you offer me for my time I've invested? I have pursued this matter.
I really expected more than than the runaround I got from Customer Service.
For 3 months. Leaving a bitter taste in my mouth for never getting the chance to use your keyboard!!
 
You really don't seem like you want my business in the future, shame on you!!!

Dear [redacted], Thank you for contacting Microsoft Corporation through the Revdex.com regarding your Xbox accessories issue. This appears to be a duplicate complaint through the Revdex.com and we have responded to you on Complaint ID [redacted]. We will contact you directly to work toward...

resolution.Sincerely,Microsoft Corporation

Dear [redacted],
Thank you for responding regarding this issue. We apologize for the misunderstanding. We can see that Sayed has updated your case and processed an order for your $300 prepaid Visa gift card as compensation for this issue. We are happy to have provided a resolution. Please keep in mind that, as stated in his e-mail, the card may take 15-20 business days to reach you.
At this time, Microsoft considers this case closed. We appreciate your time and have recorded your feedback.
Sincerely,
Microsoft Corporation

Dear Ms [redacted],My name is Kaisa and I work for Skype Customer Relations Office. My duties include responding to complaints.I received your complaint from Revdex.com that you have experienced issues accessing your Skype account. I'm very sorry to read that and I will gladly assist you further.For security...

reasons, Skype can't send you a password via email, however you can easily recover access to your Skype account if you have forgotten the password.Simply go to the account recovery page via this link: https://login.skype.com/recoveryEnter your registered email address and we send you an email with a password recovery token and further instructions. If you don't receive the password token within 10-15 minutes, please check your email junk folder.I hope this response has been helpful.Again, we apologize for any possible inconveniences caused by this.I appreciate your patience and understanding.Kind regards,KaisaCustomer Relations OfficeSkype

Complaint: [redacted]
I am rejecting this response because: there is not a service request. I am complaining about service from your customer service and how I was treated while trying to get my producted fixed. 
Sincerely,
[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue updating your payment instrument for Xbox Live.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a...

resolution.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Skype account. We have reviewed your situation and while we understand your frustrations, we are unable to fulfill your request without the form completed with sufficient information to prove ownership of your account. This procedure is a part of Microsoft policy and is in place to protect valued customers like you.
You are welcome to fill out the form more than once if you are unsure about your answers. However, until we have enough information to prove ownership, we are unable to move forward with this matter. We understand this may not be the resolution you were hoping for, but stand by Microsoft's policies regarding account recovery. We appreciate your time and have recorded your feedback.
Sincerely,
Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox One S console issue. After reviewing your service request number and conversation with our agent, they are correct in stating that the decision to not repair the device due to...

tampering will not be overturned. Microsoft now considers this case closed and will no longer be responding. Please refer to the snipped quote below from the Xbox One Product Warranty, Section 5, part (c): “…this warranty does not apply if Your Xbox One or Accessory is… opened, modified, or tampered with…” (https://support.xbox.com/en-US/my-account/warranty-and-service/console-kinect-w...⇄ Sincerely, Microsoft Corporation

Hello [redacted],
 
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Surface Pro 3 Docking Station. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
 
If you have not yet contacted support about this issue, please visit support.microsoft.com or call 1-800-642-7676.
 
Sincerely,
Microsoft Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
My credit card has indicated that a refund has been issued by Microsoft Corporation.  
Sincerely,
[redacted]