Microsoft

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue. We apologize that we are unable to provide further assistance with this matter as for situations such as the one you have mentioned, the Terms of Use still stand.
This case is now closed and Microsoft will no longer be responding to requests regarding this matter. We appreciate your time and have recorded your feedback.
Sincerely,
Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Windows 10 activation.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information...

you have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance. If you have not yet contacted support about this issue, visit support.microsoft.com. Sincerely,Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and do not find this resolution satisfactory to me.  However given Microsofts single minded determination to enforce a blanket policy I see there is no value in continuing to go back and forth with them.
 
Please do not mark this complaint as resolved, the customer has simply capitulated and decided to move on, even though Microsoft could offer better support.
Sincerely, [redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues with Microsoft Office.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft...

Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your issue. After reviewing your service request number, it appears one of our GES agents has sent you an email on (8/9) and asked for your contact number with dates and times that would fit...

within their work hours so they may reach out to you.   Please respond to their email with dates and times that would work and our agent will reach out to you as soon as possible. Sincerely, Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:I gave them dates and times, this is big Corporation taking advantage of small business, you would think after spending 5-6 hours with their incompetent techs they would have a record of all communcations between us...if you want documentations I have a $300.00+ bill that I can't afford!!!Sincerely,[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Quantum Break codes.  As stated previously, we would like to investigate your issue further but were unable to locate any service request numbers within your claim or with the information you have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not yet contacted support about this issue, please call 1-800-4MY-XBOX (800-469-9269).  Support is available from 6:00AM - 10:00 P.M. Pacific Time, 7 days a week including holidays.
Sincerely,
Microsoft Corporation

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com regarding your hardware replacement concern. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance. If you have not yet contacted support about this issue, visit support.microsoft.com. Sincerely,Microsoft Corporation

Initial Business Response /* (1000, 5, 2014/11/10) */
Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your video game issue. We would like to investigate your issue further but were unable to locate a Service Request Number within your...

claim or with the information you have provided. If you have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistance. If you are unable to locate your Service Request Number but have contacted Xbox Support, please update your claim to confirm the email address associated with your Xbox Live account.
Sincerely,
Microsoft Corporation
Initial Consumer Rebuttal /* (3000, 7, 2014/11/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It took the company 5 days from the release date to get the game I desired. MS should compensate the consumer for their mistake. They did not keep their promise as advertised. Here is my transcript from one of the CS members at microsoft.
Final Business Response /* (4000, 14, 2014/11/28) */
Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your request for compensation. We have reviewed your situation and while we understand your frustrations we are unable to take the action you've requested. We consider this matter closed.
Sincerely,
Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Paypal charge. Unfortunately, after reviewing your account history and conversation with our customer service agent, our agent is correct in stating that we will not be able to grant a...

refund as the charge cannot be found on any of your Microsoft accounts. We recommend that you dispute this charge with Paypal and your bank. Microsoft now considers this case closed and will no longer be responding. Sincerely, Microsoft Corporation

Revdex.com:
 
The sercive number from my interactions with xbox is: [redacted]I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]
 
I was offered the same without bringing this to your attention.
What can you offer me for my time I've invested? I have pursued this matter.
I really expected more than than the runaround I got from Customer Service.
For 3 months. Leaving a bitter taste in my mouth for never getting the chance to use your keyboard!!
 
You really don't seem like you want my business in the future, shame on you!!!

Hello [redacted],
Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington.
We apologize for the delay in responding to your claim.  If you are still experiencing an issue with your product or service, please update your Revdex.com...

claim confirming your most recent service request number and we will be happy to investigate further.
If you have not contacted support regarding this inquiry, we encourage you to visitsupport.microsoft.com to get immediate assistance with the product or service you are experiencing issues with.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your Microsoft gift card and account currency.  Once again, we apologize for the delay in responding to your claim.  I have created a service request for this issue, logged under the service request number 1348894020.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue replacing your Surface Pro 2 docking station adapter.  A new case has been created under the service request number [redacted]. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted],
A case has been created for you under service request [redacted].  An escalation engineer has reached out to you via the email address provided in your Revdex.com complaint.  They will work directly with you through resolution. 
Sincerely,
Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find I am willing to work with Microsoft to resolve this matter.Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Hello [redacted],
Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington.
We apologize for the delay in responding to your claim.  If you are still experiencing an issue with your product or service, please update your Revdex.com...

claim confirming your most recent service request number and we will be happy to investigate further.
If you have not contacted support regarding this inquiry, we encourage you to visitsupport.microsoft.com to get immediate assistance with the product or service you are experiencing issues with.
Sincerely,
Microsoft Corporation