Microsoft

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding unauthorized access to your account.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the...

information you have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
Sincerely,
Microsoft Corporation

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com regarding your hardware replacement concern. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance. If you have not yet contacted support about this issue, visit support.microsoft.com. Sincerely,Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue. Our records indicate a new service request was opened for you yesterday, August 1st, and your account password reset was approved. Therefore, this issue has been closed as resolved.
If this is not the case, please let us know. We appreciate your time and have recorded your feedback,
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]   This whole event happened so long ago I forget the specifics on why I was upset.  Only that we contacting Microsoft or what was in my computer it said to contact them for 'free advice.'  Immediately I was informed that I had to pay money for further advice.  The only thing that was free was the link to contact them.  As I recall my initial complaint was the mis-leading advertising.  Microsoft is so large and wealthy......[wonder how that happened?????] and they can do plenty of side-step responses that still leaves the customer in the cold.  The monopoly of having microsoft software on darn near everything is a money maker.  Try not to and you have other issues down the line with programs not working.  
You certainly don't need to continue ragging on Microsoft as they will drag this out.  That is what they do.  I have purchased a different laptop with different software so they can just enjoy their jobs, money, big houses, and all that goes with it.

Hello [redacted],
A case has been created for you under service request [redacted].  An escalation engineer has reached out to you via the email address provided in your Revdex.com complaint.  They will work directly with you through resolution. 
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:
Here is the chat number [redacted].  The chat started at 4.43 and continued until 6.40 on 12/30/2016.  The rep was unable to resolve the issue.  She stated there were no age appropriate games available for free to download with the membership.  She was unable to find any games similar to Minecraft appropriate for a ten year old that they could play together.  She was also unable to provide anywhere in advertising that the two systems could not play with each other.  The membership was advertised for families.  Why aren't the limitations disclosed in the advertising? 
Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find I am willing to work with Microsoft to resolve this matter.Sincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because: I am getting cut and paste responses from a P&P manual.
Sincerely,
[redacted]

Complaint: [redacted]I'm actually not accepting OR rejecting this response (but there was no other option given).I'm happy that someone from Skype is willing to look into this, but the issue is not at this point 100% resolved.My Skype account username is: [redacted]I notice that the account has since been suspended. I was unable to get this information at all from customer service, and had to figure it out myself. If I can have Skype's assurance that the account will stay permanently suspended or will be deleted, then everything is resolved.I look forward to receiving a solution from Skype.Sincerely,[redacted]

I believe the last ticket from the help desk was [redacted].  I did call for tech support again twice but they refused to escalate my problem to level 2 support where I had at least made some progress previously.  On the level 1 support all they do is repeat the same actions again and again, and the problem is never fixed.  It wastes many hours of my time (and theirs, different person each time, multi-hour sessions) and in the end I am worse off than when I started.  Each time they uninstall or reinstall Outlook, I have to set up my email addresses and the server sends me hundreds of messages, even more time consuming.
I have had to purchase a new computer and new software.  The Microsoft support center completely failed me.  The best solution at this point is to refund the amount of my tech support subscription and a refund of 9 months' Office 365 subscription (since Sept. 2015).  Thank you.

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue printing with Windows Live Mail and Excel.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the...

information you have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.  Please understand that in order to obtain one, you must go through Microsoft support first. Please visit support.microsoft.com or call 1-800-642-7676 and an agent will be happy to assist you.
Sincerely,
Microsoft Corporation

Dear [redacted], 
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your product key. With the additional information provided, we were able to locate your service request for this issue to investigate further. We apologize that, as the agent explained, we are unable to provide assistance with product key's that are blocked in the system. We understand this may not be the answer you were hoping for, however due to Microsoft policy we are unable to proceed with this matter.
At this time, Microsoft considers this case closed. We appreciate your time and have recorded your feedback.
Sincerely,
Microsoft Corporation

Hello [redacted],
Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington.
We apologize for the delay in responding to your claim.  If you are still experiencing an issue with your product or service, please update your Revdex.com...

claim confirming your most recent service request number and we will be happy to investigate further.
If you have not contacted support regarding this inquiry, we encourage you to visitsupport.microsoft.com to get immediate assistance with the product or service you are experiencing issues with.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:
I can't have a service response number, because the Microsoft personnel refused to help me on the phone!  Called multiple times at multiple numbers.
Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
  I have the emails from start of the issue until now. I was contacted by MANY Support agents and got really tired of their in circles replies, I ASKED FOR A MANAGER MORE THAN 10 TIMES, they kept sending me back and forth to their colleagues as they called them AND NEVER ONCE WAS TOLD I WAS DIRECTED TO A MANAGER .
  I was finally contacted by a Support agent named Victor who TOLD ME that even though they are my kids I cant have my name even as the guardian on more than one account and TO MAKE THE CHANGES AND MY ACCOUNT and kIds accounts WILL BE FIXED. So I FIXED THE NAMES and ONLY 1 ACCOUNT MY DAUGHTERS ALSO HAD MY NAME ON IT, my Sons is in his name Only and was never in my name yet because of it having 20,000 rewards points on there His account was SCAMMED to.
  Anyway I MADE THE CHANGES and I CONTACTED VICTOR to let him know that I made the Changes , and THEN a SUPPORT MEMBER KAY MESSAGED ME BACK saying my account and my kids accounts were Closed and THEY STAND BY THEIR DECISION but if we would like to open new accounts we can but our 60,000 POINTS ARE GONE>
      THATS NOTHING MORE THAN LEADING SOMEONE IN CIRCLES AND SCAMMED .
  Also I find it funny you say that this is Bings Responsibility Because ITS NOW MICROSOFT REWARDS , no longer bing rewards , I have emails from Microsoft saying I need to contact bing and bing saying I need to contact Microsoft but IF IT IS BING THEN LET ME ASK YOU A QUESTION?? WHY IS MICROSOFT THE ONE WHO CANCELED OUR ACCOUNTS ????? If it is up to Bing then bing would be the one who canceled my account. So I'm holding Microsoft responsible , if they are the ones who canceled it they are the ones who can reinstate it .
  My Kids and I WILL NOT GIVE UP UNTIL THIS IS RESOLVED , my son saved his points for Months to get a Game for his Birthday and YOU ROBBED HIM OF THAT . YOUR COMPANY IS RUNNING A SCAM AND THIS WILL NO LONGER HAPPEN OR IT WILL BE KNOWN , I WILL FILE EVERYWHERE I CAN AND TELL MY STORY DAILY . IM CURRENTLY TRYING TO CONTACT MEDIA THAT WILL TAKE THE STORY AND I HAVE OVER 85,000 VIEWS AND COMMENTS ON MY STORY .
 I have the email from Victor saying to change the names and the accounts will be fixed and they are fixed, I want my account reinstated with the points that were on it and bonus points for going through this and I'm asking the same on my children's behalf Sincerely,[redacted]

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Windows 10 activation.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information...

you have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance. If you have not yet contacted support about this issue, visit support.microsoft.com. Sincerely,Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding feedback on your Microsoft product.  We appreciate the time you have taken to provide your honest feedback regarding your upgrade to Windows 10, and apologize that it was...

unsatisfactory. Your comments have been recorded and we appreciate your continued support of Microsoft products and services. 
Sincerely,
Microsoft Corporation

Complaint: [redacted]
I am rejecting this response because:This is precisely the nature of the rigmarole of my original complaint.  It is unclear just how I am supposed to contact "[redacted]".   I just want to cut off all associations! (I had one more monthly unauthorized $10.00 "recurring charge" to my credit card this morning.)  I wasn't even able to find an account history because their website said I had no history.   
Sincerely,
[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding the Gears of War Backwards Compatibility promotion.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the...

information you have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not yet contacted support about this issue, please call 1-800-4MY-XBOX (800-469-9269).  Support is available from 6:00AM - 10:00 P.M. Pacific Time, 7 days a week including holidays.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:  The product that Microsoft is selling has known defects.  It may have a 90 day warranty, but there have been millions of controllers sold that suffer from the same problem.  It isn't right that Microsoft is allowed to sell a product with a known defect and force people to purchase replacements every 4-5 months.  Microsoft should extend their warranty on controllers similar to how they extended the warranty on the Xbox 360.Sincerely,[redacted]