Microsoft

Dear [redacted],Thank you for updating us on your new issue. We would like to suggest that you please refer to our agent's followup email they sent you on 10/13 and click on the link to our Answer Desk. Be sure to provide them with your SR number when you contact them and they will be able to assist you. We would also like to refer you to answer desk for any future issues that may arise. Sincerely,Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with Windows 10.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft Corporation

Dear [redacted]-[redacted], Thank you for providing additional information. We have reviewed your case and due to Microsoft policy we are unable to take the action you have requested.  Because your device was purchased in 2014, the one year warranty has now expired and therefore we are unable to offer an in-warranty exchange or repair free of charge. Your best option for resolution of this matter may be to go through with an out of warranty exchange of your Surface RT. If you would like to do this, please visit support.microsoft.com and one of our agents will be happy to provide further assistance and information.We apologize that we are unable to provide your desired resolution for this issue. We appreciate your time and have recorded your feedback.Sincerely, Microsoft Corporation

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Nokia.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance. Sincerely,Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your cancelled Xbox account.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a...

resolution.
Sincerely,
Microsoft Corporation

Complaint: [redacted]
I am rejecting this response because:  The "response" is the same as the previous ones.  Microsoft has consumed at least 16 hours of my time, in person at its store, as well as on the phone, with no results.  Microsoft can email to me the instructions on how to try to resolve the problem on my own, without wasting more of my time on the phone.  VERY POOR CUSTOMER SERVICE!!!!!!!!!!!!  Also, as stated in my Revdex.com complaint, I want Microsoft to reimburse me for the two round-trips to its store in Burlington, MA.  My Revdex.com complaint remains unresolved because Microsoft doesn't get it!
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:"Shipping and TaxShipping prices and taxes depend on when and where the item is being delivered. There are no shipping charges for software downloads, but there may be tax, depending on state and federal tax laws. You can review the total purchase price, including shipping and tax, before you complete your purchase."As stated in the vague summary above shipping is not required for downloads. So why is my shipping being used for anything. This statement does not once say that the shipping address would be used to be taxed. It states you'd be taxed depending on state andfederal law. I made my purchases on the Xbox One and it doesn't tell you that you're being charged tax. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: my account was hacked I had know knowledge of anything or what was happening this needs to be resolved by unbanning my account I had no knowledge of whatever you guys are saying I did try telling that to support and enforcement and have been not listened too I tried changing information on account by the time I had a chance to I was already banned for something I had no part of I have read on your forums of people getting band because of people reporting for no reason and the banning of accounts for no reason this needs to be further looked into and I am very disappointed on how this matter has been taken. I have been a memeber for ten years and hope on all purchase reimbursements, because I am not able to recover anything games, content etc. 
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because:I gave them dates and times, this is big Corporation taking advantage of small business, you would think after spending 5-6 hours with their incompetent techs they would have a record of all communcations between us...if you want documentations I have a $300.00+ bill that I can't afford!!!Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because:This  has not been resolved yet but I do have an appointment with a Microsoft representative on May 20 to make further efforts to resolve the issue so it needs to remain open beyond the 7 day period.
Sincerely,
[redacted]

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox Live issue.  We appreciate the time you have taken to provide your honest feedback. Your comments have been recorded and we appreciate your continued support of Microsoft...

products and services. In the future if you ever want to cancel any type of Microsoft subscription please visit the following site: (support.microsoft.com/en-us/help/4027815/microsoft-account-cancel-a-microsoft-s...⇄ Sincerely, Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with the Windows 10 upgrade.  We were able to create a service request for you regarding this issue, under the service request number [redacted].  The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft Corporation

Revdex.com:
 
The sercive number from my interactions with xbox is: [redacted]I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because:
If the console had broken because of something that I did, or because of wear and tear or age, then I would accept that you will not fix it because it is past it's warranty.  However, it broke as a direct result of an "update" sent by your company.  You broke my console, therefore, you are responsible for fixing it, regardless of when the warranty expired.  
I also want to note that I find it highly suspicious that the console broke as a result of an update that you sent exactly two years to the day of when I purchased it.  If I had purchased the extended warranty with my console, then the update that you sent that  broke it would have broken it the day after the warranty expired!  (I purchased the XBox on 12/12/13, and the update that you sent broke it on 12/13/15.  Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:I have already received an email and a call from the team for me to contact them…so I did and no answer or response. This is such a joke, I have never seen such terrible customer service from such a large, successful company. Sincerely,[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your Microsoft gift card and account currency.  Once again, we apologize for the delay in responding to your claim.  I have created a service request for this issue, logged under the service request number 1348894020.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because: microsoft has not repaired or handled the broken issues.  Their service has been horrible.Sincerely,[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your console issue.  The Xbox Listening and Advocacy team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft Corporation

Complaint: [redacted]
I am rejecting this response because: Microsoft support is in the process of restoring Windows 10 to my computer. Once complete, which should be Saturday, March 4, 2017 the matter will be closed.
Sincerely,
[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Surface.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft Corporation