Microsoft

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and do not find this resolution satisfactory to me.  However given Microsofts single minded determination to enforce a blanket policy I see there is no value in continuing to go back and forth with them.
 
Please do not mark this complaint as resolved, the customer has simply capitulated and decided to move on, even though Microsoft could offer better support.
Sincerely, [redacted]

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Surface Pro 4. It appears one of our agents has been assisting you. If you still have an issue please reach out to them and they would be happy to continue assisting you....

Sincerely,Microsoft Corporation

Hello [redacted],
 
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox One console.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
 
If you have not yet contacted support about this issue, please visit support.microsoft.com or call 1-800-4MY-XBOX.
 
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:
The product (microsoft office) does not work properly and hasn't from day 1. The fact that Microsoft is answering the Revdex.com a year after the complaint was lodged is an illustration of this companies gross incompetence and disrespect towards its customers.Sincerely,[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding a potential Support scam.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account ban.  We have reviewed this matter and verified that your account was in violation of our Terms of Use and subsequently banned from accessing Xbox Live.  Please...

understand that the Enforcement link below is the only avenue to receive more information regarding your account ban. You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOU You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct For additional information regarding your ban, please visit http://enforcement.xbox.com/. We have recorded your feedback. Microsoft considers this matter closed and will no longer be responding to any further requests concerning your account ban. Sincerely, Microsoft Corporation

Complaint: [redacted]I am rejecting this response because: I have tried the support team but I end up with someone outside the U.S. and have a hard time understanding them. I have also heard that Microsoft will be pretty much forcing windows 10 on everyone. even people who do not want it due to being gamers with games that will crash and never work again due to windows 10.Sincerely,[redacted]

Hello [redacted],
 
Thank you for contacting Microsoft Corporation via the Revdex.com regarding a code for Quantum Break.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
 
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your account.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not yet contacted support about this issue, visit support.microsoft.com.
Sincerely,
Microsoft Corporation

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Xbox billing.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.Sincerely,Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:  You cannot just produce products that are going to break and cost $150.00 without at least a year warranty with replacement.  It's a lousy unlawful thing for you to do to line your pockets on the consumers dollar.  Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
It doesn't fix anything. I already paid to have the computers repaired. If this many people are having an issue with Windows 10 eating hard drives, ruining RAM, and other things then why not just admit that it shouldn't have been released yet and refund the repair money that people have paid out. It's ridiculous that a company that makes billions cannot afford to help their customers fix what has been destroyed. It's even more ridiculous that Microsoft has over 1/2 the market covered and still has such horrible customer service. Read the complaint BEFORE giving me a canned response. 
Sincerely,[redacted]

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Surface issue. Unfortunately, your Surface warranty is only valid in the United States and will have to be serviced within the States. In order for your Surface to be serviced please...

visit the following site to register your Surface by clicking device repair. From the device repair page you may begin the service process by seeing if your Surface is in or out of warranty and if any costs will be applicable: (https://www.microsoft.com/surface/en-us/support/warranty-service-and-recovery/h...⇄ Please refer to the snipped quote below from the Surface Limited Warranty, Section 9: “This warranty is valid only in the United States of America and Canada.” (https://www.microsoft.com/surface/en-us/support/documents) (United States – English) SincerelyMicrosoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your computer.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.Sincerely,Microsoft Corporation

Dear [redacted],
Thank you for responding regarding this issue. We apologize that we are still unable to verify your account or locate your service request with the information provided in your claim.
If you are unable to provide a service request number, please provide more detail on the issue you are experiencing with your Xbox gift card and we will be happy to further investigate. Sincerely, Microsoft Corporation

Initial Business Response /* (1000, 5, 2014/11/10) */
Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your video game issue. We would like to investigate your issue further but were unable to locate a Service Request Number within your...

claim or with the information you have provided. If you have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistance. If you are unable to locate your Service Request Number but have contacted Xbox Support, please update your claim to confirm the email address associated with your Xbox Live account.
Sincerely,
Microsoft Corporation
Initial Consumer Rebuttal /* (3000, 7, 2014/11/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It took the company 5 days from the release date to get the game I desired. MS should compensate the consumer for their mistake. They did not keep their promise as advertised. Here is my transcript from one of the CS members at microsoft.
Final Business Response /* (4000, 14, 2014/11/28) */
Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your request for compensation. We have reviewed your situation and while we understand your frustrations we are unable to take the action you've requested. We consider this matter closed.
Sincerely,
Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox Live gift card issue. After reviewing your complaint and account history it appears one of our Xbox customer service agents has been assisting you and sent their most recent email on (9/9) asking for the best time to give you a call. They have a note to reach out to you tomorrow, (9/12). Please respond to our agent’s email at your earliest convenience with a time that would work for them to call you. Our agent will be more than happy to work with you towards a quick resolution. Sincerely, Microsoft Corporation

Hello,Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington. We apologize for the delay in responding to your claim.  If you are still experiencing an issue with your product or service, please update your Revdex.com claim...

confirming your most recent service request number and we will be happy to investigate further.If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with the product or service you are experiencing issues with.Sincerely,
Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that DUE TO YOUR POLICY OF DOWNLOADING WINDOWS 10 WITHOUT MY PERMISSION, IT COST ME $100.00 TO FIX THE PROBLEM.  Microsoft did nothing to help me with this and I will remember that when I need to update programs for my business in the future.  You have done nothing to rectify this situation and your representative was rude by hanging up on me when I needed help.  Of course I have NO REFERENCE NUMBER, BECAUSE YOUR REP HUNG UP ON ME!!Sincerely, [redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues with Microsoft Office.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft...

Corporation