Microsoft

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your Lumia 635. We have reviewed your situation and while we understand your frustrations, we are unable to provide further assistance as the Lumia 635 is not included in the devices upgradable to Windows 10. We consider this matter closed.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue replacing your Surface Pro 2 docking station adapter.  A new case has been created under the service request number [redacted]. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox Account. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Windows 8.1 upgrade.  The Technical Support escalations team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding feedback on your experience.  We appreciate the time you have taken to provide your honest feedback regarding your customer service experience with Microsoft, and apologize that it was unsatisfactory. Your comments have been recorded and we appreciate your continued support of Microsoft products and services. 
Sincerely,
Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your issue. After reviewing your service request number, it appears one of our GES agents has sent you an email on (8/9) and asked for your contact number with dates and times that would fit...

within their work hours so they may reach out to you.   Please respond to their email with dates and times that would work and our agent will reach out to you as soon as possible. Sincerely, Microsoft Corporation

Hello,My name is Kaisa and Iwork for Skype Customer Relations Office. My duties include responding tocustomer complaints.I received your complaintvia Revdex.com saying that you have experienced issues with Skype. I’m very sorry toread that and I will gladly assist you further.At Skype, we have systems and...

processes in placedesigned to detect potentially fraudulent or illegal behaviour carried out inrespect of Skype accounts, thus to protect our Users. Our usual policy is that we will remove the restrictionfrom a Skype account as soon as we have done a few security/identity checks, tomake sure we open the account for the rightful owner and not for thefraudsters. The necessary checks after an incident like that include theverification of some of your payment details as well as the necessity to changeyour Skype account password. Password change can only be done after successfulverification.Due to the nature of Skype, the amount ofinformation we store is limited but we are working on improving theverification process and appreciate any feedback.I have adjusted the account settings so you canchange the password on your account to get the access back. After changing thepassword, please confirm the change via Revdex.com to me, so I can unblock the services.Please go to this link: https://login.skype.com/recoveryand enter your registered email address. You will receive a password recoverytoken to recover the account access.Choosing a secure password to access your Skype account is crucial.Hackers use lists of common passwords to access accounts (not only on Skype butacross all websites). It is therefore critical that you use a strong, uniquepassword.Use a mixtureof letters, numbers and characters - like characters above the numbers onmany keyboards such as %, $, £ and !.Avoid namesas these are easily broken.The longerthe password is, the stronger it usually is but the harder it is torecall.Avoid writingyour password down by choosing a password you can remember.I hope this response has been helpful.I will be waiting for your reply in orderto assist you further.Kind regards, Kaisa Customer Relations Office Skype

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues with your product key.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not yet contacted support about this issue, visit support.microsoft.com.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because: Kinect broke while troubleshooting system with your employeeSincerely,[redacted]

Complaint: [redacted]yes I received a controller but it was not the one that I requested and it is not new at the least I expected a new in box controller what I got was some other kids scratched up xbox controller with Cheeto dust on it but whatever at least it worksSincerely,[redacted]

Hello [redacted],
As previously stated, we have made several attempts to reach out to you via both phone and email and we have not heard back from you.  This case is now considered closed due to lack of response. If you are still experiencing an issue, please reach out to the engineer who emailed you at the email address listed in this complaint.  The engineer listed their direct phone number and office hours in their signature.
Sincerely,
Microsoft Corporation

Dear [redacted], 
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue. We apologize that we are unable to provide your desired resolution for this issue but we are bound by Microsoft policy regarding warranties and repairs, which states that the extended warranty on a repair or replacement device is 90 days. 
If you would like to go through with a paid, out of warranty exchange please visit support.microsoft.com and an agent will be more than happy to assist you. We appreciate your time and have recorded your feedback.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox One controller.  The Xbox Listening and Advocacy team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,Microsoft Corporation

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com. Upon reviewing your Gamertag, it was found that the account does not have an active Xbox Live Gold subscription on it. To view your active subscriptions, please visit http://xbox.com and sign into your...

account to view details about subscription status. Sincerely,Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues you are experiencing with your Xbox console issue.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the...

information you have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
Sincerely,
Microsoft Corporation

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Surface.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance. Sincerely,Microsoft Corporation

Dear [redacted],
Thank you for responding regarding this issue.  We apologize that we are unable to verify your account or locate your service request with the information provided in your claim. We would like to assist in investigating your claim, however without a valid service request number we are unable to take further action. In the future, if you can find or create a service request for this issue, please update your claim with that number and we will be happy to help.  
If you have not yet contacted support about this issue, visit support.microsoft.com.
Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com...

regarding an issue with your Skype subscription.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not yet contacted support about this issue, visit support.microsoft.com.
Sincerely,
Microsoft Corporation

Initial Business Response /* (1000, 5, 2014/11/04) */
Dear [redacted],
My name is [redacted] and I'm contacting you from the Customer Relations Office at Skype. Your complaint to the Revdex.com was forwarded to my attention.
I'm sorry to hear that you're having difficulties with Skype and...

I would gladly help you further. To be able to do that, could you please give me a more detailed explanation of the issues you are experiencing, as by the first look of your Skype account, everything seems to function.
Could you please let me know:
Are you're having issues receiving calls to your Skype Online Number, if yes, what kind?
Are you having difficulties making outbound calls, if yes, is it certain numbers you're calling or all calls?
Any further information you can give me would be of an immense help for us to be able to understand the issue and offer you a fix.
If you're feeling uncomfortable sending this information through the Revdex.com systems, please don't hesitate to contact me directly at [redacted]@skype.net FAO [redacted].
I will be waiting for your reply and am positive that we're able to fix the issues you're experiencing with Skype in no time.
Kind Regards,
[redacted]
Customer Relations Office
Skype

If they are asking about the case numbers of were I have called to the  Microsoft tech support here they are they thought I was going to get rid of all my account numbers but they are wrong so here they are this first one is were I called when my laptop went blue screened the first time and they couldn't fix it [redacted] this all the case numbers were I have called the tech support number trying to get them to fix my laptop and the only solution from them was keep downloading the program or call maker of my laptop which will cost me not them but any way this should be what they were looking for