Microsoft

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Xbox billing.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.Sincerely,Microsoft Corporation

Complaint: [redacted]I am rejecting this response because I did that and they could not answer my question. Please forward this to someone who can.Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that DUE TO YOUR POLICY OF DOWNLOADING WINDOWS 10 WITHOUT MY PERMISSION, IT COST ME $100.00 TO FIX THE PROBLEM.  Microsoft did nothing to help me with this and I will remember that when I need to update programs for my business in the future.  You have done nothing to rectify this situation and your representative was rude by hanging up on me when I needed help.  Of course I have NO REFERENCE NUMBER, BECAUSE YOUR REP HUNG UP ON ME!!Sincerely, [redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues you are experiencing with your Xbox console issue.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the...

information you have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because: I have tried the support team but I end up with someone outside the U.S. and have a hard time understanding them. I have also heard that Microsoft will be pretty much forcing windows 10 on everyone. even people who do not want it due to being gamers with games that will crash and never work again due to windows 10.Sincerely,[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Windows 8.1 upgrade.  The Technical Support escalations team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]   This whole event happened so long ago I forget the specifics on why I was upset.  Only that we contacting Microsoft or what was in my computer it said to contact them for 'free advice.'  Immediately I was informed that I had to pay money for further advice.  The only thing that was free was the link to contact them.  As I recall my initial complaint was the mis-leading advertising.  Microsoft is so large and wealthy......[wonder how that happened?????] and they can do plenty of side-step responses that still leaves the customer in the cold.  The monopoly of having microsoft software on darn near everything is a money maker.  Try not to and you have other issues down the line with programs not working.  
You certainly don't need to continue ragging on Microsoft as they will drag this out.  That is what they do.  I have purchased a different laptop with different software so they can just enjoy their jobs, money, big houses, and all that goes with it.

Complaint: [redacted]I am rejecting this response because:I have already received an email and a call from the team for me to contact them…so I did and no answer or response. This is such a joke, I have never seen such terrible customer service from such a large, successful company. Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because: I am getting cut and paste responses from a P&P manual.
Sincerely,
[redacted]

Complaint: [redacted]I'm actually not accepting OR rejecting this response (but there was no other option given).I'm happy that someone from Skype is willing to look into this, but the issue is not at this point 100% resolved.My Skype account username is: [redacted]I notice that the account has since been suspended. I was unable to get this information at all from customer service, and had to figure it out myself. If I can have Skype's assurance that the account will stay permanently suspended or will be deleted, then everything is resolved.I look forward to receiving a solution from Skype.Sincerely,[redacted]

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Nokia.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance. Sincerely,Microsoft Corporation

Hello,Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington. We apologize for the delay in responding to your claim.  If you are still experiencing an issue with your product or service, please update your Revdex.com claim...

confirming your most recent service request number and we will be happy to investigate further.If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with the product or service you are experiencing issues with.Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:
Here is the chat number [redacted].  The chat started at 4.43 and continued until 6.40 on 12/30/2016.  The rep was unable to resolve the issue.  She stated there were no age appropriate games available for free to download with the membership.  She was unable to find any games similar to Minecraft appropriate for a ten year old that they could play together.  She was also unable to provide anywhere in advertising that the two systems could not play with each other.  The membership was advertised for families.  Why aren't the limitations disclosed in the advertising? 
Sincerely,[redacted]

Hello [redacted],
 
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Surface Pro 3 Docking Station. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
 
If you have not yet contacted support about this issue, please visit support.microsoft.com or call 1-800-642-7676.
 
Sincerely,
Microsoft Corporation

Complaint: [redacted]
I am rejecting this response because:"Shipping and TaxShipping prices and taxes depend on when and where the item is being delivered. There are no shipping charges for software downloads, but there may be tax, depending on state and federal tax laws. You can review the total purchase price, including shipping and tax, before you complete your purchase."As stated in the vague summary above shipping is not required for downloads. So why is my shipping being used for anything. This statement does not once say that the shipping address would be used to be taxed. It states you'd be taxed depending on state andfederal law. I made my purchases on the Xbox One and it doesn't tell you that you're being charged tax. 
Sincerely,
[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your console issue.  The Xbox Listening and Advocacy team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation through the Revdex.com regarding your Xbox accessories issue. This appears to be a duplicate complaint through the Revdex.com and we have responded to you on Complaint ID [redacted]. We will contact you directly to work toward...

resolution.Sincerely,Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Hello [redacted],
 Thank you for contacting Microsoft Corporation via the Revdex.com concerns with Bing local. Unfortunately, you have not provided enough information for us to work with you to address your concerns.  The quickest way to get this issue resolved is by visiting https://advertise.bingads.microsoft.com/en-us/bing-ads-support or calling 1-800-518-5689.  If you are unable to resolve this issue via this avenue, please reply with your service request number so we can further investigate this issue.
 Thank you,
 Microsoft Corporation

Hello,My name is Kaisa and I work for Skype Customer RelationsOffice. My duties include responding to customer complaints.I received your complaint via Revdex.com saying that you haveexperienced issues with Skype. I’m very sorry to read that and I will gladlyassist you further.Skype Customer Serivice staff...

is available online and readyto help you by email or live chat. We don’t provide support over the phone.The options for contacting Customer Service depend on thespecific issue you’re having, and whether or not you can sign in to youraccount.Please read detailed instructions how to contact SkypeCustomer Support and get in touch with support here: https://support.skype.com/en/faq/FA1170The Skype account linked to the email address is fullyblocked and currently nobody can access the account. I hope thisresponse has been helpful.Weapologize for any possible inconveniences caused by this.Iappreciate your patience and understanding.Kindregards, Kaisa CustomerRelations OfficeSkype