Microsoft

Complaint: [redacted]I am rejecting this response because: I have been sent this same letter 3 times, and the lack of care and coldness to me is the same. NO! You still have not taken into my consideration my hate for this product & my loss of personal files. Taking this into consideration does not work out as a solution to my loss of files & total distrust of this company. So NO I am not going to accept this cold feedback!Sincerely,[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding Gears of War promo.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because: I never talked to anyone to get any claim number or anything I have filled out 3 to 4 of your forms that where never answered or even posted to your board. I would appreciate a phone call to discuss and dispute this suspension as it is unfounded. [redacted]. Sincerely,[redacted]

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com regarding your refund request.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided.  If...

you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance. Sincerely,Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with device encryption.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution. Sincerely, Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]On Monday, November 23, 2015 3:22 PM, Microsoft Customer Support <[redacted]css.one.microsoft.com> wrote:Hi [redacted],This is in reference to Case Number:  [redacted]As discussed, please reply back to this email along with the needed documentation for validation and investigation purposes.I will be waiting for your response along with the scanned copy of your receipt.Please call us back at 1-866.665.4298 Monday to Friday 10am-8pm EST (except holidays).Kind regards,RicoMicrosoft Mobile Device SupportUS & CANADAayton

Complaint: [redacted]I am rejecting this response because: This does not rectify my complaint which is paying a fee to Microsoft for a system update issue that they put out that has left my Xbox One inoperable. This response is a blatant slap to the face by Microsoft and clearly shows that you are more worried about taking my money instead of owning up to a faulty device with a less than stellar warranty. It is greatly documented that your "one year" warranty is inadequate. I have wasted alot of time and money on your product and company just for you to give me the finger and tell me too bad so sad. There has to be a better option than some 3 lined response. Sincerely,[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account ban.  We have reviewed this matter and verified that your account was in violation of our Terms of Use and subsequently banned from accessing Xbox Live.  Please...

understand that the Enforcement link below is the only avenue to receive more information regarding your account ban.
You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOU
You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct
For additional information regarding your ban, please visit http://enforcement.xbox.com/.
We have recorded your feedback. Microsoft considers this matter closed and will no longer be responding to any further requests concerning your account ban.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because: I do not consider this matter closed. I have been without a working controller for a month now. I have tried sending it in the the post office says they require a secondary address. I am unable to send in the defective one. If you truly care about your customers you will give me a call to discuss this matter. I can be reached at [redacted]. If I could send it in I would. If you don't believe me I will put you in a conference call with the post office. 
Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: I have nor violated any terms of use I stole nothing and it's not a temporary ban it's a permanent account ban I have never been banned or tried to defraud you guys on any level I have emails proof of purchase I have not stolen anything from you guys so u would like my account backSincerely,[redacted]

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox issue.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance. If you have not yet contacted support about this issue, visit support.microsoft.com. Sincerely,Microsoft Corporation

Complaint: [redacted]I am rejecting this response for several reasons. First, the response was extremely delayed, and I have already had to purchase a new computer during the time that has passed when I have been waiting for a response. As I stated in my initial complaint, I have already contacted support.microsoft.com several times, and my contact with this support service made my issue worse rather than better. This resulted in ruining my computer beyond repair due to fatal errors with Windows 10, and the support service was not able to assist me with repairing my computer (although they encouraged me to keep Windows 10 on my computer so that they could fix the errors). I am requesting reimbursement for the value of my computer at the time because of this. I would like to receive a personal response to my complaint, rather than an automated response. Please contact me when you are prepared to adequately address my concerns. Sincerely,[redacted]

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Microsoft Band 2 warranty replacement issue. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution. Sincerely, Microsoft...

Corporation

Complaint: [redacted]I am rejecting this response because:
Not sure why you would email me back at an address that I never gave you.  That is not my email address.  My correct email address is [redacted]@hotmail.com, the one I have given each time it has been requested.  
Also, I will not consider this complaint resolved until I have a working laptop back in my hands.  What is the estimated time for repair/evaluation/or replacement?  As I've said before, I work from home on my laptop, and I've been losing income every single day since the day I installed Windows 10.  So far that is 12 days, nearly half a month.  
Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because: I would very much accept this response but I think that something else should be done. Why is it that I am the one they are asking these questions? You dont make the victim prove their ownership you make the theif prove their ownership. I dont find it Right that an account that is rightfully mine is being taken from me because I cant prove my ownership over an email. I may not know 100% of the information but I know for a fact the person who stole it knows none of it. What about my credit card records? What about the profile saves and games on my system? What about the emails in my inboxes that prove everything was changed??? This is like putting a person in jail for being stolen from?? How does it make sense for me to get punished and them to get everything I payed for!? Because I dont know the overflow of information I'm expected to remember!? I do not even want a refund I want MY account back. This is wrong. They should be proving their ownership. I have nothing to fear if someone actually investigated. It is mine and I know without a doubt that would be proven if time and effort were actually put in. Someone do something!
Sincerely,
[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding Xbox Live account access.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not yet contacted support about this issue, please call 1-800-4MY-XBOX (800-469-9269).  Support is available from 6:00AM - 10:00 P.M. Pacific Time, 7 days a week including holidays.
Sincerely,Microsoft Corporation

Revdex.com:
 
The only number that was provided was from GLOBE TECHNOTONICS LLC is VN [redacted]. GLOBE TECHNOTON also stated that  they or MICROSOFT were the only ones that could provide this service of removing viruses.
Received message from NORTON SECURITY that a 360 Security was in conflict with NORTON Security and recommended that the 360 Security be uninstalled. 360 Security was installed by GLOBE TECHNOTONIC. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory provided my account is credited. [redacted]

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Xbox repair order. With the information provided in your claim, we were able to locate your account and a service request for this matter. We understand you have agreed...

to take the Xbox device into the Microsoft store to resolve this issue, and an agent has provided a token for one month of Xbox Live. We apologize that we are unable to provide further compensation, however if you are unable to resolve it in the store please let us know and we will be happy to further investigate. We appreciate your time and have recorded your feedback. Sincerely, Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding the issues you’re experiencing with your recent Surface purchase.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a...

resolution.
Sincerely,
Microsoft Corporation