Microsoft

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]  I am afraid I do not know the meaning of a SERVICE REQUEST NUMBER to which you refer. You need to explain what that is. The letter in which I explained all of these problems & mailed you at customer service at 1 Microsoft Way on May 31 of 2016 has STILL NEVER been acknowledged or answered by Microsoft.

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com regarding activation of your Office product.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance. If you have not yet contacted support about this issue, visit support.microsoft.com. Sincerely,Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, though unacceptably delinquent and not the action which has resolved the issue. The issue was resolved by additional time and action on my part.Sincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because:
I was told I would be given a refund so they should give me my refund not just say sorry you were lied to and think everything is ok. I  was told I would be given a refund more than once and by more than 1 representative.   Microsoft should train their customer service representatives better so they don't mislead people. 
Sincerely,
[redacted]

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account ban.  We have reviewed this matter and verified that your account was in violation of our Terms of Use and subsequently banned from accessing Xbox Live.  Please...

understand that the Enforcement link below is the only avenue to receive more information regarding your account ban. You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOU You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct For additional information regarding your ban, please visit http://enforcement.xbox.com/. We have recorded your feedback. Microsoft considers this matter closed and will no longer be responding to any further requests concerning your account ban. Sincerely,Microsoft Corporation

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com regarding the issue you are having with the Xbox Live service. We would like to investigate your issue further but were unable to locate a service request number...

within your claim or with the information you have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance. If you have lost your service request number, please call [redacted] Support is available from 6:00AM - 10:00 P.M. Pacific Time, 7 days a week including holidays.Sincerely,Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com. Upon reviewing your account, it appears that the phone is out of warranty. In your service request you were informed that there are options to repair your device through an authorized service center. Per the warranty terms of the device, there are no further free repair options for your device as it is outside the defined warranty period.
Due to the phone warranty, Microsoft considers this matter closed.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:
The XBox Live Support person on the phone did not give me a number. His response was that I should go through my bank and didn't give me any other options. If someone from Microsoft wants to contact me to get more information, they can reach me at [redacted]
Sincerely,[redacted]

Hello [redacted],
Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington.
We apologize for the delay in responding to your claim.  If you are still experiencing an issue with your product or service, please update your Better Business...

Bureau claim confirming your most recent service request number and we will be happy to investigate further.
If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with the product or service you are experiencing issues with.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because: I can't get into the website to create a ticket with Microsoft.com since my computer now has issues.  If Microsoft would give me a phone number with a real person to talk to I would gladly try to remedy the issue.Sincerely,[redacted]

Dear [redacted],
 
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your refund.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you...

have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance. 
 
Sincerely,
 
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because: I would like some Kind of apology for what happened.Sincerely,[redacted]

I look forward to hearing from y'all. I picked up the computer from repair a 2nd time, we both made sure to get the code right away and my computer is working fine now. The computer you guys  corrupted made my wireless keyboard and mouse usb unresponsive so I had to purchase a new  one. Aside from that, my computer is now up and runninging just fine. I still think you should be responsible for my 2nd repair and maybe the new wireless keyboard and mouse as well....Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues you are experiencing with charges on your account.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the...

information you have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance. If you have not yet contacted support, you can reach Xbox support a[redacted] between the hours of 6:00AM - 10:00 P.M. Pacific Time, 7 days a week including holidays.  Sincerely,Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding the issue you are experiencing with your Xbox Live Account. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the...

information you have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not yet contacted support about this issue, visit 1-800-4MY-XBOX or http://support.xbox.com.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue. We understand this may not be the resolution you were hoping for.  But because the order did not go through our system, we did not receive a charge for it and therefore recommend that this be disputed with your bank. We apologize that we are unable to fulfill your request.
Microsoft considers this case closed. We appreciate your time and have recorded your feedback.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your Microsoft Office subscription.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information...

you have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not yet contacted support about this issue, visit support.microsoft.com.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com.  The Xbox Listening and Advocacy team has confirmed with you this incident has been resolved and has provided you with an Xbox promotional code. We consider this matter closed.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:  Microsoft has done NOTHING at all to assist me.  Without my permission, Microsoft installed Windows 10 onto my laptop.  In doing so, most of my files were corrupted and could not be retrieved.  I immediately contacted Microsoft support both online and by telephone but was told that there was nothing they could or would do to assist me.  I took my laptop to the "Geek Squad" who agreed that the files were gone.  I hired a computer technician who ultimately was able to retrieve parts of some files.  I purchased Windows 8 because I wanted Windows 8 - Microsoft essentially stole my program and replaced it with a program I did not want.  In addition to the cost of hiring technicians to assist me, I have also lost a lot of business since my files were taken...AND I'm still working to reconstruct the files that Microsoft destroyed.
I have returned to Windows 8 at this time.  Will probably buy a Mac when this laptop needs to be replaced.  NOT happy with Microsoft.Sincerely,[redacted]

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Xbox controllers.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information...

you have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance. If you have not yet contacted support about this issue, visit support.microsoft.com. Sincerely, Microsoft Corporation